Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
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Mobile Phones Direct www.mobilephonesdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Interesting comment from VODAPHONE: “Mobile phone...”

Written on: 19/03/2020 by Pllewellyn (1 review written)

Interesting comment from VODAPHONE: “Mobile phone direct do not provide the official iPhones from Apple. They provide black marking product that aren’t recognised by vodaphone” 19/08/2019 Thank you for your recent order. Your order has now been fulfilled and your contract start date is 19/08/2019. Please note all handsets are supplied by Mobile Phones Direct and not Vodafone. Please retain this email in case it is required in future for a proof of purchase. 02/12/2019 Your… Read Full Review

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★☆☆☆☆

“VERY BAD AFTER SALES SERVICE”

Written on: 29/01/2020 by 123Spence (1 review written)

Very bad after sales service. Bought a google pixel and the speaker of the phone stopped working properly after 40days. Customer service not helpful. refused to help. Asked to go to google direct, and send the phone back to them and wait 7 working days. Customer service executive refused to pass on to a manager for further help… Read Full Review

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★☆☆☆☆

“I have never trusted anyone or anything less in my life.”

Written on: 14/01/2020 by DeniseKearney (1 review written)

This company are on the brink of unlawful practice and in the depths of moral abandonment. Do not use them. There are many other places to find a handset that won't need a ski-mask to provide their services. An utter utter shame that this kind of operation is legal. My phone was broken upon arrival and now they have weaved a complex web of traps to snatch my money without offering any assistance. Their customer service is worse than any I have ever come across in any sector. Don't risk the… Read Full Review

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★☆☆☆☆

“Take money but not sent my phone”

Written on: 19/10/2019 by Becky1234567m (1 review written)

I ordered a new iphone as the website said they were in stock. Paid £350 up front but then never received my phone. Customer service is terrible - unable to say when I might get my phone and will take 3 days for a customer service manager to contact me. Money has been taken from my account but I still have no phone. Have emailed a complaint but got no reply Very misleading web site, false claims if phones in stock and the worst customer service I've ever experienced… Read Full Review

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★☆☆☆☆

“Messed around with delivery to no end!”

Written on: 28/09/2019 by bendavidasdff (1 review written)

i ordered my phone on the 19th. i was told it would be delivered on 27th. no delivery on the 27th. i did an online chat who confirmed it would be delivered on the Friday (27th). after it not arriving, i did an online chat who said it will be delivered on the Saturday (28th) NO DELIVERY!! the estimated date on the order said 27th, and is now sat on to be confirmed. to make it worse, i was told on the online chat that the phone was now in stock (iPhone 11 Pro (the big one)in Green, 64GB) but… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 12/06/2019 by SimBro98 (1 review written)

Went online and signed a new contract with handset with Mobiles Direct. Phone promised next day delivery. A half hour before delivery received a postponement to the following day. Called to complain, spoke to Al.x who promised a call back. No call received. Took another days leave and phone was delivered the next day. Followed all their processes and phone wouldn't work due to 'sim failure'. Called again, spoke to 'another' Al.x!Told me issue was with Vodafone and would take 48 hours to… Read Full Review

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★☆☆☆☆

“Mobile phone direct - nightmare!!”

Written on: 10/05/2019 by Bradleyf (1 review written)

Bought a Galaxy S9 in the blackfriday deal. 100gig data and unlimited everything for £38.00 a month. Phone was a week late 1st of all, then I got my 1st bill £68.00. I thought as it was 1st bill I was getting charged 2 months of something. Turns out MPD sent the contract to Vodafone without the discount. It's now May so 6 months down the line, I am still paying £68.00 and Vodafone are saying they cannot honour the price and MPD are saying to contact Vodafone. Will not use again and going to… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH”

Written on: 30/01/2019 by clairlongman (1 review written)

Short version is - purchased phone. Phone received after 12 hours get egg timer that stays on screen Sent it back as agreed with the company - took photos They reply to say I owe £100 as its scratched Do not touch this company with a barge pole! … Read Full Review

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★☆☆☆☆

“They take orders when they do not have stock, they lie...”

Written on: 21/12/2018 by avHerndon126 (1 review written)

They take orders when they do not have stock, they lie about it until after they have done the credit check, this is a fraudulent company, please do yourself a favour & avoid!!… Read Full Review

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★☆☆☆☆

“very very bad website to buy phone ”

Written on: 10/12/2018 by ahmad42 (1 review written)

Very bad service . never deal with this website. i have a credit score of 999 out of 999 and they said that my credit is very low. very very very bad … Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 08/12/2018 by iblair289c (1 review written)

ordered iphone xr on vodafone on 23rd November, received update email 4 days later saying now passed network checks and phone would be issued, 48 hours later still showing as awaiting network decision, been contacting the network every 48 hours to be told decision in next 48 hours, and you'll have guessed over 2 weeks from ordering phone still no update. this is despite being told at the beginning of this week that case was being dealt with by a senior manager and would have a def response by… Read Full Review

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★★★★★

“Super Fast Service”

Written on: 06/11/2018 by FrAz279 (1 review written)

Ordered new iphone XS on friday around 2pm, arrived next day on a Saturday before 1pm! Had everything in the box, didn't have to ring them back for anything. No issues with handset or sim provided. Excellent service quicker than o2 than themselves. And also a lot cheaper saved over £500 over 24 months going with these guys instead of o2 directly… Read Full Review

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★☆☆☆☆

“Terrible Customer Service ”

Written on: 18/10/2018 by Chante2 (1 review written)

Terrible customer service after my phone going missing and never being delivered. I was made to feel like I had mislaid it even though it had never been delivered and I had to continuously chase mobile phones direct daily for updates and after 10 days I was still being fobbed off until I refused to call back and demanded speaking to a senior member of staff or staying on hold on the phone until all of the managers that were in a 'meeting' could discuss with me. My phone then arrived without a… Read Full Review

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★☆☆☆☆

“Awful company - avoid!!!”

Written on: 04/10/2018 by GhengisKhan (3 reviews written)

They don't even deserve 1 star! Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost! Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company). Now have to wait up… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 15/05/2018 by MarisaWelsh (1 review written)

Had an s8 from them.changed my mind over night sent phone back unopened all seals in place. One week later. Email to say phone wasnt in box?????. I had sent phone to them recorded delivery. The signature on the reciept was different from the name of the signer?????. Now ive got hassle trying to sort out baliffs letters. … Read Full Review

Clairlongman's Comment

Written on: 30/01/2019

Hi where did you get to with this please? I have the same issue?? Interested how it all ended. I am going to get my solicitor involved.

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★☆☆☆☆

“Terrible outcome from attempted upgrade”

Written on: 26/04/2018 by Seagull94 (1 review written)

Upgraded on an existing contract through mobile phones direct, they failed to do this and instead set up a new contract and mobile phone number for the new phone, I now face additional expense and a protracted and tedious process to get my number on to the new phone and get my old contract cancelled. Terrible business and I will never deal with them again… Read Full Review

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★☆☆☆☆

“Great until I needed to cancel- then a total NIGHTMARE!”

Written on: 25/04/2018 by ciClayton145 (1 review written)

The ordering process was great but after receiving my phone I realised that I had no signal with the company I have chosen the network with, I was in my cooling off period so was within my rights to cancel. I posted back the phone which was in as new condition, it had been in a cover the whole time I had used it and I checked it before sending back special delivery. They will have received it the next day- I heard nothing for days and then had an email to say the phone had a 'deep scratch on… Read Full Review

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★☆☆☆☆

“Great, unless you have a faulty handset!”

Written on: 19/04/2018 by AnabelMassey186 (1 review written)

Good deal at a great price, only problem? Phone arrived faulty, I’ve now been waiting a week for a replacement and appear to be no closer to actually receiving it! I’ve now paid the first bill for a phone I’ve not used! Customer service is useless and constantly make ‘promises’ sick to death and would never recommend this company and I suggest you avoid them like the plague! Company is now pretty much unresponsive to emails and the only way I can communicate is by phoning them and… Read Full Review

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★☆☆☆☆

“Still cant buy a phone from them!”

Written on: 20/03/2018 by paulclews (1 review written)

Order was placed Sunday. Then Monday evening they email me to say they need further documents. Why couldn't they tell me they wanted these on Sunday? On my 3rd attempt to phone someone about my order I finally got through after more than 10 minutes waiting in their queuing system each time only to be told that I would have to upload some further documents and wait another day or two before receiving my phone I ordered on Sunday with next day delivery. Email response from staff suggests they… Read Full Review

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★☆☆☆☆

“Claim Cashback”

Written on: 17/03/2018 by YaritzaGallegos103 (1 review written)

normally there are offer 12 month contact for cashback 4,6,8,10,12 months bills i claim tow bills there after my Order Reference number is wrong when i call costumer service i got deference number. i can assume there are blocking claim cashback.all to gather i loss 8 months cash back. also time worst system… Read Full Review

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