Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
87.6% of users recommend this
  • Customer Service

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  • Value For Money

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Mobile Phones Direct www.mobilephonesdirect.co.uk

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Latest Reviews

★★☆☆☆

“They will treat you like an idiot. ”

Written on: 06/07/2021 by 181Farrell (1 review written)

The deals are too good to be true and the staff will treat you like an idiot. I ordered a deal with a switch and received a switch that was not as advertised and had already been opened with parts removed. When I questioned this I was told that they check it before they send it out and that it was normal for parts to be missing. Funny how my phone was not checked. Honestly they must think I'm really stupid. I called and discussed my concerns with them and had them confirm details in email. I… Read Full Review

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★☆☆☆☆

“AVOID DO NOT BUY FROM HERE ”

Written on: 22/12/2020 by L88klp (1 review written)

Do not buy from this company, they do not advertise their products clearly. I bought a huawei p30 lite new edition phone from mobile phones direct to only find it did not support WiFi calling. They fobbed me off with excuses and would not take the phone back for a refund. They told me to wait for an update which would enable WiFi calling. I’ve had the most stressful time dealing with this company and they brought me to tears several times and still now 7 months later I’m still trying to… Read Full Review

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★☆☆☆☆

“Appalling Service, avoid”

Written on: 19/11/2020 by IainShields (1 review written)

Ordered a new phone which was dropping calls and cutting in and out. Sent it back after a week, received and signed for. Wasn't told to restore to factory settings, they sent it back. I restored and sent it back. They then said they couldn't find a fault and would send it back again. I explained in detail that calls were dropping and cutting in and out. Back to the warehouse who said they 'played YouTube for 30 minutes and it didn't cut out..um...what? They then said I was outside of 14 days… Read Full Review

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★☆☆☆☆

“Diabolical customer service and warranty offered AVOID!!”

Written on: 25/09/2020 by Amandaleedam (1 review written)

No stars avoid company at all costs absolute diabolical customer service I bought an iPhone 7 just over 1 month ago n it won’t connect to WiFi now have Factory reset and network reset with Apple the problem is WiFi antenna hardware inside phone that needs repairing or replacing this company only give u 30 days warranty for repairs replacements or to return n send u to Apple then who would repair but charge me up to 286 for it aswrk as pay the remaining 23 months of my contract aswrk as phone… Read Full Review

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★☆☆☆☆

“I could not leave no stars so gave one”

Written on: 18/08/2020 by RuthGardner389 (1 review written)

Terrible. I am not sure why they have had good reviews. I purchased a phone from them that didn't work. They asked me to contact Three. Three could not connect me either and said the issue lay with Mobile Phones Direct. Each time I contacted Mobile Phones Direct they passed the buck. Be very careful when dealing with them, or considering them. They are not regulated by Ofcom and can slip through many nets. I got charged for a phone I had returned within 14 days and continued to get charged for… Read Full Review

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★☆☆☆☆

“Damaged Phone”

Written on: 14/05/2020 by Serhat (1 review written)

I ordered 2 phones with Mobilephonesdirect one of them i didn't have any issues but unfortunately S20 5G device came with a scratch on the rear camera i reported it straight away with an email also attached the photos and clarified that I needed to exchange this phone and need to keep it until they send me a new one as my wife doesnt have any back up phone and working from home actively. Customer service stated that they would need the phone back before sending another phone, so we asked the… Read Full Review

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★☆☆☆☆

“Interesting comment from VODAPHONE: “Mobile phone...”

Written on: 19/03/2020 by Pllewellyn (1 review written)

Interesting comment from VODAPHONE: “Mobile phone direct do not provide the official iPhones from Apple. They provide black marking product that aren’t recognised by vodaphone” 19/08/2019 Thank you for your recent order. Your order has now been fulfilled and your contract start date is 19/08/2019. Please note all handsets are supplied by Mobile Phones Direct and not Vodafone. Please retain this email in case it is required in future for a proof of purchase. 02/12/2019 Your… Read Full Review

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★☆☆☆☆

“VERY BAD AFTER SALES SERVICE”

Written on: 29/01/2020 by 123Spence (1 review written)

Very bad after sales service. Bought a google pixel and the speaker of the phone stopped working properly after 40days. Customer service not helpful. refused to help. Asked to go to google direct, and send the phone back to them and wait 7 working days. Customer service executive refused to pass on to a manager for further help… Read Full Review

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★☆☆☆☆

“I have never trusted anyone or anything less in my life.”

Written on: 14/01/2020 by DeniseKearney (1 review written)

This company are on the brink of unlawful practice and in the depths of moral abandonment. Do not use them. There are many other places to find a handset that won't need a ski-mask to provide their services. An utter utter shame that this kind of operation is legal. My phone was broken upon arrival and now they have weaved a complex web of traps to snatch my money without offering any assistance. Their customer service is worse than any I have ever come across in any sector. Don't risk the… Read Full Review

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★☆☆☆☆

“Take money but not sent my phone”

Written on: 19/10/2019 by Becky1234567m (1 review written)

I ordered a new iphone as the website said they were in stock. Paid £350 up front but then never received my phone. Customer service is terrible - unable to say when I might get my phone and will take 3 days for a customer service manager to contact me. Money has been taken from my account but I still have no phone. Have emailed a complaint but got no reply Very misleading web site, false claims if phones in stock and the worst customer service I've ever experienced… Read Full Review

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★☆☆☆☆

“Messed around with delivery to no end!”

Written on: 28/09/2019 by bendavidasdff (1 review written)

i ordered my phone on the 19th. i was told it would be delivered on 27th. no delivery on the 27th. i did an online chat who confirmed it would be delivered on the Friday (27th). after it not arriving, i did an online chat who said it will be delivered on the Saturday (28th) NO DELIVERY!! the estimated date on the order said 27th, and is now sat on to be confirmed. to make it worse, i was told on the online chat that the phone was now in stock (iPhone 11 Pro (the big one)in Green, 64GB) but… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 12/06/2019 by SimBro98 (1 review written)

Went online and signed a new contract with handset with Mobiles Direct. Phone promised next day delivery. A half hour before delivery received a postponement to the following day. Called to complain, spoke to Al.x who promised a call back. No call received. Took another days leave and phone was delivered the next day. Followed all their processes and phone wouldn't work due to 'sim failure'. Called again, spoke to 'another' Al.x!Told me issue was with Vodafone and would take 48 hours to… Read Full Review

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★☆☆☆☆

“Mobile phone direct - nightmare!!”

Written on: 10/05/2019 by Bradleyf (1 review written)

Bought a Galaxy S9 in the blackfriday deal. 100gig data and unlimited everything for £38.00 a month. Phone was a week late 1st of all, then I got my 1st bill £68.00. I thought as it was 1st bill I was getting charged 2 months of something. Turns out MPD sent the contract to Vodafone without the discount. It's now May so 6 months down the line, I am still paying £68.00 and Vodafone are saying they cannot honour the price and MPD are saying to contact Vodafone. Will not use again and going to… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH”

Written on: 30/01/2019 by clairlongman (1 review written)

Short version is - purchased phone. Phone received after 12 hours get egg timer that stays on screen Sent it back as agreed with the company - took photos They reply to say I owe £100 as its scratched Do not touch this company with a barge pole! … Read Full Review

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★☆☆☆☆

“They take orders when they do not have stock, they lie...”

Written on: 21/12/2018 by avHerndon126 (1 review written)

They take orders when they do not have stock, they lie about it until after they have done the credit check, this is a fraudulent company, please do yourself a favour & avoid!!… Read Full Review

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★☆☆☆☆

“very very bad website to buy phone ”

Written on: 10/12/2018 by ahmad42 (1 review written)

Very bad service . never deal with this website. i have a credit score of 999 out of 999 and they said that my credit is very low. very very very bad … Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 08/12/2018 by iblair289c (1 review written)

ordered iphone xr on vodafone on 23rd November, received update email 4 days later saying now passed network checks and phone would be issued, 48 hours later still showing as awaiting network decision, been contacting the network every 48 hours to be told decision in next 48 hours, and you'll have guessed over 2 weeks from ordering phone still no update. this is despite being told at the beginning of this week that case was being dealt with by a senior manager and would have a def response by… Read Full Review

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★★★★★

“Super Fast Service”

Written on: 06/11/2018 by FrAz279 (1 review written)

Ordered new iphone XS on friday around 2pm, arrived next day on a Saturday before 1pm! Had everything in the box, didn't have to ring them back for anything. No issues with handset or sim provided. Excellent service quicker than o2 than themselves. And also a lot cheaper saved over £500 over 24 months going with these guys instead of o2 directly… Read Full Review

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★☆☆☆☆

“Terrible Customer Service ”

Written on: 18/10/2018 by Chante2 (1 review written)

Terrible customer service after my phone going missing and never being delivered. I was made to feel like I had mislaid it even though it had never been delivered and I had to continuously chase mobile phones direct daily for updates and after 10 days I was still being fobbed off until I refused to call back and demanded speaking to a senior member of staff or staying on hold on the phone until all of the managers that were in a 'meeting' could discuss with me. My phone then arrived without a… Read Full Review

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★☆☆☆☆

“Awful company - avoid!!!”

Written on: 04/10/2018 by GhengisKhan (3 reviews written)

They don't even deserve 1 star! Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost! Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company). Now have to wait up… Read Full Review

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