Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Mobile Phones Direct www.mobilephonesdirect.co.uk

Mobile Phones Direct www.mobilephonesdirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Mobile phones direct contacted me today to upgrade my...”

Written on: 10/12/2017 by Braylenx196 (1 review written)

Mobile phones direct contacted me today to upgrade my phone. I am really pleased and impressed with their customer service as they have gone out of their way to keep me updated with the lastest deals available. It was quick and easy and I had to wait no time at all… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“iPhone X and iPhone 6S ordered-No sign of delivery. ”

Written on: 09/12/2017

I am beginning to get increasingly annoyed with your service. It is causing myself and my family stress, which is the complete opposite of what you would expect when ordering a phone which you would expect to get in time for Christmas. Why would I want a phone I ordered last month to be here next year? It’s simply a joke. I feel as though I have been lied to all along. When buying the iPhone X, I was not given the slightest hint that your company is yet to ever receive stock of this device… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking to non existent customer service”

Written on: 09/12/2017 by grahamwhateley (1 review written)

I ordered a Samsung Galaxy S7 Edge and the phone arrived when stated, all good so far. Then a couple of weeks later the phone developed a green line in the screen. I rang the helpdesk and was kindly instructed to post it to them (at my expense) and they will look to repair it and failing that, send me a replacement which was stated at a five day turnaround. They received my phone on 27/11/17 at 11:49 and I still have not received it back. The whole time my phone has been with them I have had… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Resent phone upgrade ”

Written on: 05/12/2017 by Petershaw29 (1 review written)

2nd time I’ve used mobilephones direct and I can’t rate them highly enough, the account manager I dealt with was absolutely brilliant, she was very knowledgeable and spent time to find me the best upgrade deal to suit myself, looking at all options and deals on offer. And it was delivered the very next day!! Cheers … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay clear”

Written on: 04/12/2017 by Ronnie82 (1 review written)

I would genuinly recommend anyone thinking of taking a cobtract with mobilephonesdirect to stay well clear! Offers sound fantastic, money back and free gift, why wouldnt you? Its all unfortunate, for example i can certainly clain the money back however i have to claim it back on certain months throughout the length of the contract obviously in a ploy to have people either forget to claim or fail to claim within the allocated time. Im also still waiting on my free gift, an LG watch, in… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NOT NEXT DAY TWO WEEKS ”

Written on: 02/12/2017

Ordered my phone took the day off work lost money new phone said next day at the checkout page and wen that day came they told me two weeks this was not stated at the time why sell stock you dont have USELESS COMPANY DO NOT USE DO NOT USE THEY TOOK FULL PAYMENT FOR MY PHONE please buy else ware I do not like the fact they advertise next day to get you in take full payment and even on checkout its saying next day… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful iuseless ”

Written on: 29/11/2017 by Scotty_bhoy (1 review written)

Awful declined my contract on security reasons but wont tell me what these reasons are. The network provider approved my contract but it was after this mobilephonesdirect decided to cancel my contract and not tell me until i contacted there CEO. All details i provided them with are my correct details from address to bank details so there is no security reason for them to decline my contract expecially after passing the credit check from the network provider. They refuse to provide me with exact… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling”

Written on: 28/11/2017 by Michaila94 (1 review written)

Absolutely diabolicle company!.. totally incompetent and unprofessional!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding service!”

Written on: 25/11/2017 by 497Koch (1 review written)

Efficient, helfpful and personal service with upgrading to an iPhone 8. Special thanks to the person I dealt with for outstanding service!… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Couldn’t fault them!! ”

Written on: 23/11/2017 by CourtneyAllen74 (1 review written)

This company is brilliant. This is the second time I have used them and they are so helpful and friendly. I did my research prior to them getting in touch and they met the best deal I could find on the market for the iPhone 8. Takes the hassle out of ordering a new phone and setting everything up as they do it all for you. Even told me how good the coverage was on the network I was switching to before I purchased. Also very useful how they organise the best time to call you as it fits around… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Efficient and painless upgrade”

Written on: 20/11/2017 by Marquesr46 (1 review written)

Efficient and painless process for my recent upgrade. The person I dealt with returned my call request within minutes and was helpful patient knowledgeable and friendly! Marked down the company as doesn't advertise upgrade plans to existing customers which would be useful so you can narrow it down and cost it prior to speaking to someone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Got good deal very helpful and happy with the deal and...”

Written on: 19/11/2017 by 226Hopper (1 review written)

Got good deal very helpful and happy with the deal and phone I got… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Straight forward to deal with, prompt and honest in my...”

Written on: 16/11/2017 by wrDwyer431 (1 review written)

Straight forward to deal with, prompt and honest in my experience. Found the chap who did my upgrade to be very helpful in getting me a phone that wasn't available as an upgrade via their site… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fabulous service again!”

Written on: 28/10/2017 by HumbertoGillespie225 (1 review written)

Fabulous service, upgrade went smoothly and phone is amazing. Highly recommended… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Confusion over PAC code”

Written on: 21/10/2017 by 42Foley (1 review written)

I ordered a Samsung 7 edge on a cracking deal after speaking to the sales team. They advised me to get the PAC code, which I past over. The day my new phone was expected with no phone I rang to chase and was told it was a problem with EAS I was staying with EE on phoning EE they said their was no issues and to talk to mobile phones direct again. I went back and forth between EE and mobile phones direct until I managed to get an answer from the technical team at mobile phones direct that because… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Great service, best prices”

Written on: 19/10/2017 by Ggbgsan (1 review written)

I chose MPD for a second time and can’t fault them. Great service and best prices I have found… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Cheaters”

Written on: 18/10/2017 by Agustin62 (1 review written)

As a customer when i ordered a phone From this company . I bern told the cashback will be automatically into my bank account . Afer i found out i need to cleam through their website .and i get a reply dont mach their records or what ever they . Basically they have to find a reason. In order not to pay you Thats not correct.shame on you . Never again. Cheaters… Read Full Review

Geo1000's Comment

Written on: 14/11/2017

I had the same problem. They offered a cashback promotion and then ripped me off

Reply to this comment
Report this review
Was this review helpful? 4 0
Read 1 Comment
★☆☆☆☆

“We ordered an I phone 7. After 2 weeks the phone...”

Written on: 29/09/2017 by yuWare72 (1 review written)

We ordered an I phone 7. After 2 weeks the phone became faulty, the home button stopped working. We boxed the phone up and sent it back to mobilephonesdirect, expecting the phone to be replaced. They then contacted us by email to say the phone was not in "pristine" condition and the sim tray had been used. No way "sherlock", how did you think we had managed to use it for that period of 2 weeks. They have now send back the faulty phone and told us to take it to Apple Please note that under the… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“VODAFONE AND MOBILE PHONES DIRECT”

Written on: 24/09/2017 by Guest11657 (1 review written)

VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS… Read Full Review

Report this review
Was this review helpful? 3 2
★☆☆☆☆

“Rubbish”

Written on: 16/09/2017 by 495Frost (1 review written)

Ordered a phone on Monday 11th. Updates on a daily basis that my phone should be expected on the 14th September. Took today off work. Come 14.16 on the day and I get an e-mail telling me the phone I ordered is not in stock. Surely they must have known it wasn't in stock earlier? I was offered a different phone but if i'd wanted that phone I would have ordered that phone. Not even the courtesy of calling to tell me I would have no phone. If I had been given warning yesterday or even this morning… Read Full Review

Report this review
Was this review helpful? 1 0
overview