Affordable Mobiles Reviews - www.affordablemobiles.co.uk

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Latest Reviews

★☆☆☆☆

“Do NOT BUY from these People.”

Written on: 23/01/2020 by AndyNich (1 review written)

Do not buy from these people. I took up the deal of new Iphone 11 at £41 per month and to return my sons 2 year old Iphone 7 in "working condition" for £118.80. It was actually in excellent condition without a mark on it. They use a 3rd party thereafter to check the returned phone called E-Giant who sent me an email to say the phone was faulty. When I rang them, the receptionist said that they had removed the back of the phone and the battery needed a service which de-valued the phone and… Read Full Review

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★☆☆☆☆

“AVOID SUPPLIER!”

Written on: 10/07/2019 by MadelineLowe (1 review written)

AVOID this supplier!!!!! I was wrongly sold a device after being informed by the advisor it was in stock. If i was told it's not available there is no way i would have placed an order and gone elsewhere as i was particular about the device i wanted. It's now been a month and i'm still waiting and have made a number of calls to their customer services team on when will i receive this device, standard respond 'out of stock'. I never receive a call back having been promised on a number of… Read Full Review

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★☆☆☆☆

“Offer a phone deal lass.credir checks ect even give...”

Written on: 17/06/2019 by Malcolmi399 (1 review written)

Offer a phone deal lass.credir checks ect even give your dispatch email then cancel your order part transit Absolute joke Avoid … Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 24/05/2019 by Alannaa1979 (1 review written)

Be warned about this company they are without doubt the worst company I ever dealt with. I have worked within the sales and the service industry for over 40 years; I would be totally ashamed working for them, rude, totally unprofessional, doesn’t listen to you. If you ever get a phone off these people and have to send it back make sure you take photos before you send it back as they will claim you have damage it and refuse to cancel your contract, or want £100s to replace the hand set ! I am… Read Full Review

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Artpe's Comment

Written on: 05/06/2019

I second that! My case is pending alto so I will not comment for now...

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★☆☆☆☆

“WARNING:- Return a phone - get charged 30% of the value!”

Written on: 26/04/2019 by Cloe1952 (1 review written)

I ordered a phone from this company and returned it a couple of days later as i saw a deal for a phone i wanted more. I had removed the plastic cover from the phone to inspect it and put it back in the packaging. I handled it for less than 30 seconds and it was returned. After a few weeks of it being returned, i get an email to say the phone is not in pristine condition and i owe 30% of the value of the phone. I felt this was completely unacceptable and is just a way for the company to punish… Read Full Review

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★☆☆☆☆

“Dreadful experience, dreadful company”

Written on: 13/12/2018 by onMills284 (1 review written)

I have been trying to process an order with this company for 3 weeks. I have spent over 9 hours on hold (listening tot heir dreadful Prog Jazz hold music, which is torture itself); and finally, having been given the run around for weeks, with no explanation they say they have cancelled my order, along with everyone elses from Black Friday weekend. I would have given up on them long before if it had not been for two very helpful people who did their best and even called me back and emailed. But… Read Full Review

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★☆☆☆☆

“Zero aftersales”

Written on: 05/12/2018 by Jadielm46 (1 review written)

Offered a great online deal via Uswitch during Black Friday weekend. The monthly offer for an iPhone 8 was the best around and included a £24 discount within the bundle. The mobile came in perfect condition within a couple of days, so far so good. During setup it activated my account with Vodafone. The big problem then being the discount was not included and payment due in a few days. Phoning Vodafone (no easy feat) was initially no help. They said they could not agree to such a discount and… Read Full Review

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★☆☆☆☆

“Sim still not activated ”

Written on: 06/06/2018 by Kirbyld52 (1 review written)

Received the phone Monday tried to activate the sim didn't work phoned then up so many times just keep saying waiting for EE it's now Wednesday and still not working phoned EE and they said this is very strange the number that I'm given is not a EE number I might just send the phone back as I'm getting no where… Read Full Review

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★★★★★

“Great sales team”

Written on: 01/05/2018

I bought my note 8 deal over the phone with the help of the person I dealt with. He was so patient and polite . Helped me to find the best deal and explained all the terms and conditions clearly . I m very happy with the customer service and my purchase. Would definitely recommend this to everyone… Read Full Review

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★★★★☆

“My purchase”

Written on: 27/04/2018

I’d been sent a faulty phone as I called it kept cutting off so one member called back over 8 time to help me through the process. After sending it back I found one employee that put in 5 star effort to keep me updated on my iPhone. I recieved compensation and for this I am very grateful for all the help. I have a brand new iphone 7plus with my contract continuing where it has to be put on hold! Great service provided, ask for help if you have any problems!… Read Full Review

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★☆☆☆☆

“Shocking service !! ”

Written on: 15/02/2018 by Mikobaby (1 review written)

Returned a phone within returns time and received email sayingit was received and contract in process of being cancelled. When still not done I emailed them and got another email stating that that cancellation order sent to service provider 2 weeks earlier so problem lies with service provider. After being billed for a phone I had for half an hour 3 wks earlier I contacted service provider to find out cancellation not sent to them. Phoned affordable mobiles to again be assured it was done… Read Full Review

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★☆☆☆☆

“Bunch of idiots ”

Written on: 15/11/2017 by Hickman75 (1 review written)

The worst customer service ever .spoke to few , all have no common sense . Never ever buy anything from this lot . Useless jokers and waste of time… Read Full Review

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★☆☆☆☆

“problem phone”

Written on: 24/05/2017 by eddie2622 (1 review written)

used a few years ago, problems with phone, with the hastle of sending it off.. i think i just got it fixed, poor customer service poor after sales service, think carefully… Read Full Review

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★☆☆☆☆

“Horrible cashback process and mis-leading customer service”

Written on: 09/05/2017 by newfrontier (2 reviews written)

I purchased a SIM-only 12 month contract via Affordable Mobiles, which had a cashback associated to it. In order to redeem the cashback, you are required to send your mobile billing statements to them on specific months so that you can then be paid a redeemable payment (which makes up your cashback). Affordable Mobiles made no reference in their terms and conditions that they require these billing statements to be sent to them via post, never-mind registered postal service (which costs £7.50… Read Full Review

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★☆☆☆☆

“total sham”

Written on: 06/02/2017 by spendo1 (1 review written)

ordered phone with next day free delivery , only to find on the day that they don't actually have any stock , or any idea when they will have stock ... "im really sorry mate but its like how long is a piece of string" this answer doesn't quite satisfy my enquiry of when I can expect my phone… Read Full Review

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★☆☆☆☆

“Terrible dishonest company ”

Written on: 15/10/2016 by F-Riboldi (1 review written)

This company operate under différents name. I bought my phone via affordable mobile, a Samsung S7 Edge. The phone was faulty , the plug was not working and microphone didn't work well. I had also noticed the battery discharged very quickly , 9 hours in light to medium usage. So the operator adviced me to send the phone back . I sent it in perfect condition with the original box and they received it on the Monday . For three days they told me they didn't have it . On Wednesday afternoon After I… Read Full Review

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Rachaelkerrigan's Response to F-Riboldi's Review

Written on: 31/10/2016

I have the exact same problem but with an IPhone

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★☆☆☆☆

“After ordering for next day delivery no product came....”

Written on: 12/08/2016 by miAndrews84 (1 review written)

After ordering for next day delivery no product came. Then I was told there was no stock. Delivery date moved 3 times. After over a week still nothing. Asked for refund. 5 weeks and 10 phonecalls later company still have my funds for an order I never received...still no refund. This company trades under Go Mobile Buy Mobile and Affordable and A1 Comms. Whatever you do don't go or buy ... it is not affordable… Read Full Review

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★☆☆☆☆

“terrible company”

Written on: 21/06/2016 by warny89 (1 review written)

Appalling customer service, bought a Samsung s7 edge on what seemed like a very good redemption contract. my previous Iphone was a similar deal through mobiles.co.uk. all you had to do with them is email a copy of your bill and the amount was sent to you via cheque. With affordable mobiles you have to print numerous bills off and then send them by recorded post! on my particular contract I have to do this 6 times. It will cost me more in postal charges than the amount I will earn in cash back… Read Full Review

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★☆☆☆☆

“Took money from account nothing saying couldnt have a...”

Written on: 03/06/2016 by McKinnon61 (1 review written)

now had email stating been refused and to check my credit rating ... I have checked it and there is nothing wrong with my credit... Thanks for giving me a minor heartattack.... They said they will return funds now refused. They better had................... Uswitch recommended them but clearly they don't know how dad the reviews are… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 02/06/2016 by pmbrady (1 review written)

Bought a "new" phone from them. They sent me a refurbished phone. the phone had vodaphone apps on when it was a 3 contract. I phoned up to cancel the order and they said they would send me a PAC code so I could transfer my number. I bought a new phone today and now they are saying they can't give me a PAC code for 7 days… Read Full Review

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