Affordable Mobiles Reviews - www.affordablemobiles.co.uk

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3.0 / 5
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Latest Reviews

★☆☆☆☆

“Very disappointing customer service experience and...”

Written on: 18/01/2022 by Ayden130 (1 review written)

Very disappointing customer service experience and unreliable phones. I ordered a refurbished iPhone X in May 21 from Affordable Mobiles having seen on the website that a 12 month warranty is offered on the handsets. Since I’ve had it, I’ve had several issues with the phone switching itself off and not turning back on, front camera not working, phone not charging and finally in early Dec phone not taking any charge and eventually battery completely died and phone unusable. I called… Read Full Review

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★☆☆☆☆

“Overly complicated cashback voucher claim conditions”

Written on: 13/05/2021 by 203Jones (1 review written)

Overly complicated cashback voucher claim conditions. This company required 6 cashback claims for a single order. Each claim required a unique voucher to be posted to an address within a set time window after a certain number of carrier invoice publications. The vouchers do not state any date or conditions on them. You will have to research this yourself and schedule them in to your diary in hope that you recall them. While the company have since allowed email submissions as well as… Read Full Review

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★☆☆☆☆

“Stay away from this company”

Written on: 09/09/2020 by AddysonMcGraw (1 review written)

They pretended to offer cheap phone deals and we went ahead to make the initial payment. They actually went ahead and continually debted our accounts more than once in one day. The phones where never delivered and even after we cancelled the services within the two weeks window we never got refunded. Very very poor communication skills horrible customer care. Avoid giving them your financial details… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/08/2020 by R007 (1 review written)

Do not use this company or any of the affiliated companies it owns. You may get lucky but if you have any problems or issues with products they sell then you are in trouble. I returned a phone in the 14 day period which had never been out of my house and the network selected had never worked. On return of my phone I was told I would have to pay £200 to cancel the contract as the phone would have to be sold as refurbished. As I couldn’t do that I was then basically forced to sign up to… Read Full Review

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★☆☆☆☆

“Avoid at all costs..  no return on handsets....”

Written on: 26/07/2020 by Julia131 (2 reviews written)

Avoid at all costs..  no return on handsets. ****avoid****avoid****avoid********i ordered a s20 on contract with ee. Service was shocking so called to say would have to cancel unless i could change to unlimited 3mobile. They advised did not offer that so arranged to return phone. They have now sent me a message to say my phone is not in pristine condition "blatant lie" so i am required to pay £299. 70 or take the phone back on the ee contract which i cannot use effectively. I will be stuck… Read Full Review

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R007's Response to Julia131's Review

Written on: 07/08/2020

Exactly the same situation happened to me avoid.

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R007's Response to Julia131's Review

Written on: 07/08/2020

Same situation as me I couldn’t agree more avoid.

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★☆☆☆☆

“WORST EXPERIENCE WITH A COMPANY EVER, AVOID LIKE PLAGUE”

Written on: 20/04/2020 by Velez32 (1 review written)

Worst experience I have ever had with buying a mobile phone. Placed an order on friday and was told my credit check had failed and they tried again, told me it had now gone through and my order had been placed. Received zero confirmation emails so chased this the following day. Was told in fact the sales rep had lied and it actually hadn't gone through and they'd spelt my name incorrectly damaging my credit rating. After finally resolving the credit issue, of which an application was made with… Read Full Review

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★☆☆☆☆

“Do NOT BUY from these People.”

Written on: 23/01/2020 by AndyNich (1 review written)

Do not buy from these people. I took up the deal of new Iphone 11 at £41 per month and to return my sons 2 year old Iphone 7 in "working condition" for £118.80. It was actually in excellent condition without a mark on it. They use a 3rd party thereafter to check the returned phone called E-Giant who sent me an email to say the phone was faulty. When I rang them, the receptionist said that they had removed the back of the phone and the battery needed a service which de-valued the phone and… Read Full Review

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★☆☆☆☆

“AVOID SUPPLIER!”

Written on: 10/07/2019 by MadelineLowe (1 review written)

AVOID this supplier!!!!! I was wrongly sold a device after being informed by the advisor it was in stock. If i was told it's not available there is no way i would have placed an order and gone elsewhere as i was particular about the device i wanted. It's now been a month and i'm still waiting and have made a number of calls to their customer services team on when will i receive this device, standard respond 'out of stock'. I never receive a call back having been promised on a number of… Read Full Review

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★☆☆☆☆

“Offer a phone deal lass.credir checks ect even give...”

Written on: 17/06/2019 by Malcolmi399 (1 review written)

Offer a phone deal lass.credir checks ect even give your dispatch email then cancel your order part transit Absolute joke Avoid … Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 24/05/2019 by Alannaa1979 (1 review written)

Be warned about this company they are without doubt the worst company I ever dealt with. I have worked within the sales and the service industry for over 40 years; I would be totally ashamed working for them, rude, totally unprofessional, doesn’t listen to you. If you ever get a phone off these people and have to send it back make sure you take photos before you send it back as they will claim you have damage it and refuse to cancel your contract, or want £100s to replace the hand set ! I am… Read Full Review

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Artpe's Comment

Written on: 05/06/2019

I second that! My case is pending alto so I will not comment for now...

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★☆☆☆☆

“WARNING:- Return a phone - get charged 30% of the value!”

Written on: 26/04/2019 by Cloe1952 (1 review written)

I ordered a phone from this company and returned it a couple of days later as i saw a deal for a phone i wanted more. I had removed the plastic cover from the phone to inspect it and put it back in the packaging. I handled it for less than 30 seconds and it was returned. After a few weeks of it being returned, i get an email to say the phone is not in pristine condition and i owe 30% of the value of the phone. I felt this was completely unacceptable and is just a way for the company to punish… Read Full Review

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★☆☆☆☆

“Dreadful experience, dreadful company”

Written on: 13/12/2018 by onMills284 (1 review written)

I have been trying to process an order with this company for 3 weeks. I have spent over 9 hours on hold (listening tot heir dreadful Prog Jazz hold music, which is torture itself); and finally, having been given the run around for weeks, with no explanation they say they have cancelled my order, along with everyone elses from Black Friday weekend. I would have given up on them long before if it had not been for two very helpful people who did their best and even called me back and emailed. But… Read Full Review

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★☆☆☆☆

“Zero aftersales”

Written on: 05/12/2018 by Jadielm46 (1 review written)

Offered a great online deal via Uswitch during Black Friday weekend. The monthly offer for an iPhone 8 was the best around and included a £24 discount within the bundle. The mobile came in perfect condition within a couple of days, so far so good. During setup it activated my account with Vodafone. The big problem then being the discount was not included and payment due in a few days. Phoning Vodafone (no easy feat) was initially no help. They said they could not agree to such a discount and… Read Full Review

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★☆☆☆☆

“Sim still not activated ”

Written on: 06/06/2018 by Kirbyld52 (1 review written)

Received the phone Monday tried to activate the sim didn't work phoned then up so many times just keep saying waiting for EE it's now Wednesday and still not working phoned EE and they said this is very strange the number that I'm given is not a EE number I might just send the phone back as I'm getting no where… Read Full Review

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★★★★★

“Great sales team”

Written on: 01/05/2018

I bought my note 8 deal over the phone with the help of the person I dealt with. He was so patient and polite . Helped me to find the best deal and explained all the terms and conditions clearly . I m very happy with the customer service and my purchase. Would definitely recommend this to everyone… Read Full Review

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★★★★☆

“My purchase”

Written on: 27/04/2018

I’d been sent a faulty phone as I called it kept cutting off so one member called back over 8 time to help me through the process. After sending it back I found one employee that put in 5 star effort to keep me updated on my iPhone. I recieved compensation and for this I am very grateful for all the help. I have a brand new iphone 7plus with my contract continuing where it has to be put on hold! Great service provided, ask for help if you have any problems!… Read Full Review

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★☆☆☆☆

“Shocking service !! ”

Written on: 15/02/2018 by Mikobaby (1 review written)

Returned a phone within returns time and received email sayingit was received and contract in process of being cancelled. When still not done I emailed them and got another email stating that that cancellation order sent to service provider 2 weeks earlier so problem lies with service provider. After being billed for a phone I had for half an hour 3 wks earlier I contacted service provider to find out cancellation not sent to them. Phoned affordable mobiles to again be assured it was done… Read Full Review

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★☆☆☆☆

“Bunch of idiots ”

Written on: 15/11/2017 by Hickman75 (1 review written)

The worst customer service ever .spoke to few , all have no common sense . Never ever buy anything from this lot . Useless jokers and waste of time… Read Full Review

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★☆☆☆☆

“problem phone”

Written on: 24/05/2017 by eddie2622 (1 review written)

used a few years ago, problems with phone, with the hastle of sending it off.. i think i just got it fixed, poor customer service poor after sales service, think carefully… Read Full Review

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★☆☆☆☆

“Horrible cashback process and mis-leading customer service”

Written on: 09/05/2017 by newfrontier (2 reviews written)

I purchased a SIM-only 12 month contract via Affordable Mobiles, which had a cashback associated to it. In order to redeem the cashback, you are required to send your mobile billing statements to them on specific months so that you can then be paid a redeemable payment (which makes up your cashback). Affordable Mobiles made no reference in their terms and conditions that they require these billing statements to be sent to them via post, never-mind registered postal service (which costs £7.50… Read Full Review

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