Affordable Mobiles Reviews - www.affordablemobiles.co.uk

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Latest Reviews

★☆☆☆☆

“Bunch of idiots ”

Written on: 15/11/2017 by Hickman75 (1 review written)

The worst customer service ever .spoke to few , all have no common sense . Never ever buy anything from this lot . Useless jokers and waste of time… Read Full Review

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★☆☆☆☆

“problem phone”

Written on: 24/05/2017 by eddie2622 (1 review written)

used a few years ago, problems with phone, with the hastle of sending it off.. i think i just got it fixed, poor customer service poor after sales service, think carefully… Read Full Review

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★☆☆☆☆

“Horrible cashback process and mis-leading customer service”

Written on: 09/05/2017 by newfrontier (2 reviews written)

I purchased a SIM-only 12 month contract via Affordable Mobiles, which had a cashback associated to it. In order to redeem the cashback, you are required to send your mobile billing statements to them on specific months so that you can then be paid a redeemable payment (which makes up your cashback). Affordable Mobiles made no reference in their terms and conditions that they require these billing statements to be sent to them via post, never-mind registered postal service (which costs £7.50… Read Full Review

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★☆☆☆☆

“total sham”

Written on: 06/02/2017 by spendo1 (1 review written)

ordered phone with next day free delivery , only to find on the day that they don't actually have any stock , or any idea when they will have stock ... "im really sorry mate but its like how long is a piece of string" this answer doesn't quite satisfy my enquiry of when I can expect my phone… Read Full Review

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★☆☆☆☆

“Terrible dishonest company ”

Written on: 15/10/2016 by F-Riboldi (1 review written)

This company operate under différents name. I bought my phone via affordable mobile, a Samsung S7 Edge. The phone was faulty , the plug was not working and microphone didn't work well. I had also noticed the battery discharged very quickly , 9 hours in light to medium usage. So the operator adviced me to send the phone back . I sent it in perfect condition with the original box and they received it on the Monday . For three days they told me they didn't have it . On Wednesday afternoon After I… Read Full Review

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Rachaelkerrigan's Response to F-Riboldi's Review

Written on: 31/10/2016

I have the exact same problem but with an IPhone

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★☆☆☆☆

“After ordering for next day delivery no product came....”

Written on: 12/08/2016 by miAndrews84 (1 review written)

After ordering for next day delivery no product came. Then I was told there was no stock. Delivery date moved 3 times. After over a week still nothing. Asked for refund. 5 weeks and 10 phonecalls later company still have my funds for an order I never received...still no refund. This company trades under Go Mobile Buy Mobile and Affordable and A1 Comms. Whatever you do don't go or buy ... it is not affordable… Read Full Review

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★☆☆☆☆

“terrible company”

Written on: 21/06/2016 by warny89 (1 review written)

Appalling customer service, bought a Samsung s7 edge on what seemed like a very good redemption contract. my previous Iphone was a similar deal through mobiles.co.uk. all you had to do with them is email a copy of your bill and the amount was sent to you via cheque. With affordable mobiles you have to print numerous bills off and then send them by recorded post! on my particular contract I have to do this 6 times. It will cost me more in postal charges than the amount I will earn in cash back… Read Full Review

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★☆☆☆☆

“Took money from account nothing saying couldnt have a...”

Written on: 03/06/2016 by McKinnon61 (1 review written)

now had email stating been refused and to check my credit rating ... I have checked it and there is nothing wrong with my credit... Thanks for giving me a minor heartattack.... They said they will return funds now refused. They better had................... Uswitch recommended them but clearly they don't know how dad the reviews are… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 02/06/2016 by pmbrady (1 review written)

Bought a "new" phone from them. They sent me a refurbished phone. the phone had vodaphone apps on when it was a 3 contract. I phoned up to cancel the order and they said they would send me a PAC code so I could transfer my number. I bought a new phone today and now they are saying they can't give me a PAC code for 7 days… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 12/12/2015 by neilp1977 (1 review written)

I brought an HTC one m9 (my 3rd HTC phone, we also have 2 others in our house currently in use) from affordablemobiles.co.UK 30/11/15 which arrived a few days later. I charged it up and used for around 24 hours before the phone died at around 83% battery life. I could not get the phone to charge using the provided HTC micro usb cable or my old cable (no charge light). I called cust services and they asked me to send back for the phone to be repaired. The phone was returned 3 days later with no… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 26/10/2015 by Suzukigsxr1000 (1 review written)

I receive daily adverts from Affordable mobiles trying to sell me this and sell me that!! But none saying when I will receive my new mobile!!! Now today I have received an email saying there is a "processing delay" in my order. How can a company trade like this and carry on trading?????… Read Full Review

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Kirstyleigh's Response to Suzukigsxr1000's Review

Written on: 02/11/2015

I'm having the exact same problem, apparently my mobile that i wanted isn't in the warehouse!! Which is confusing cos it's the iPhone 6 which is not exactly a new phone

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Suzukigsxr1000's reply to Kirstyleigh's Comment

Written on: 03/11/2015

I cancelled my order and went to shop mobile. Ordered it at 5.45pm and it arrived at 11.30 am the next day!! Brilliant service.

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★☆☆☆☆

“Most of the customers are crying”

Written on: 08/10/2015 by JuliaMcCullough (1 review written)

Even after reading so many bad thing with this company I went an order a iPhone 6 and my fears came true customer service not helpful plus waiting time 20-30 minutes easy there site say phone in stock but service team say nothing and keep promising date after date. Finally two month later with a mobile of nearly £40 I received my order but the box seal was broken already crazy stuff hitting my head on the wall now :(… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 01/10/2015 by shinysheffD80 (1 review written)

I haven't received my phone yet due to an issue with EE, I had to phone customer services to find out what had happened. All I can say is "WOW" what a pleasure it has been so far to deal with such pleasant and cheerful staff. I can't remember the guys name from my early morning call but I have just spoken to the person I dealt with , and I can say that both of them were extremely professional and provided me with the answers to my questions immediately. I was unsure about ordering from an… Read Full Review

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★★★★★

“Great value and Service”

Written on: 16/09/2015

Having done my research and read previous reviews, I am very impressed with the value and service I have received from Affordable mobiles. Bought an iphone 6 plus 128G, which was Free and with the cheapest tariff. I have been buying iphones for years and they are the cheapest around. Ordered the package and iphone over the telephone and got through to them straight away, they were kind and professional and couldn't help me enough. I was very impressed. I called a couple of times as I… Read Full Review

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★☆☆☆☆

“Do not go near this company”

Written on: 24/06/2015 by Tommy391 (1 review written)

Had an technical problems with new phone immediately so returned it. They said it had vusabke damage (!!??? No it didn't!!) And therefore they where not going to fux phone AND I was to pay them to return it and pay to have it fixed!!! Issue still ongoing and now they won't reply!! I have now to take legal action!!… Read Full Review

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Beezer77's Comment

Written on: 24/06/2015

Thanks!! I won't go near them now!! Good luck with your issue.

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F-Riboldi's Comment

Written on: 24/10/2016

Wish I had read this before . Same problem , they damaged my phone and they are now holding it without returning it . Unbelievable

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★★★☆☆

“don't bother with cashback deals”

Written on: 31/05/2015

I ordered my phone with this company as with the cash back deal it was the best I could find. z1 compact £30 a month with £240 cash back (unlimited internet,texts and 600 mins). Customer services were very professional and phone arrived the next day. On trying to claim the first cash back deal(which they told me was £150 not £240) statements were sent off 6 months ago and still not received anything. Unless you send invoices recorded delivery, they deny receiving them. I cant be bothered… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 08/05/2015 by CustomerServiceFreak (1 review written)

Highly recommend affordable mobiles for fantastic customer service. My contract was renewed, the best offer I could find, the process of setting up my new phone was described in detail, my phone arrived the next day as promised. When the porting took a little longer than expected, affordable mobiles checked the status for me with EE, kept me up to date with the process and then followed up later in the day to ensure everything was ok. I am very happy with a good deal, great support and a… Read Full Review

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★☆☆☆☆

“Highly unreliable”

Written on: 05/04/2015 by sansin (10 reviews written)

I bought a contract phone Samsung Galaxy S4 through them, I submitted my 2 cashbacks and it is not paid even after few months. Such sites are just useless and apply tricks so try to avoid such sites for cheaper deals. Rather pay bit higher price but go with sites which either has automatic cashback or one off discount. … Read Full Review

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★☆☆☆☆

“AVOID AND STAY WELL AWAY FROM THIS REDEMPTION SHAMBLES”

Written on: 25/12/2014 by UrielThurston159 (1 review written)

SENT OFF REDEMPTION VOUCHERS NO MONEYS PAID INTO ACCOUNT ,NO ANSWER FROM CUSTOMER SERVICES ,NO REPLY TO EMAILS ,WISH I NEVER GOT INVOLVED WITH THIS SHAMBLES OF A COMPANY, DREADFUL… Read Full Review

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★☆☆☆☆

“They buff you off and don't pay what they owe”

Written on: 25/12/2014 by Websterpj185 (1 review written)

Have had nothing but trouble trying to claim cashback from this company, everytime you ring (if you can get through) the computor system is always down so they can't look at your account, all the cashback claims made are paid out 3 months late, we have been waiting 5 months for our latest payout… Read Full Review

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