Suntransfers.com Reviews - www.suntransfers.com

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4.8 / 5
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★☆☆☆☆

“STAY AWAY”

Written on: 27/03/2020 by Jaybrazil (1 review written)

we booked a transfer in Brazil for about 200 euros. We called them when we had to change the time 2 hours. A very rude employee said they not only help. But they could offer a solution. Namely to cancel the trip but not refund the money. It's their way of doing business. Stay away. They take your money and they are way too expensive compared to a regular taxi. Don't use them… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 23/02/2020 by Theobalds (1 review written)

No driver to meet us at Dubai international airport at arrivals on the 17/2/2020. When we were finally assited we had to walk from arrivals, via the concourse outside of the airport,walk across 3 crossings, get on a travellator and finally a lift. To meet the female driver at departures. I was travelling with my elderly parents (80/76). So to have to do this after a flight from the UK was ridiculous. On arrival to the hotel, no assistance was given by the female driver, so I off loaded the 4… Read Full Review

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★☆☆☆☆

“Suntransfers”

Written on: 26/01/2020 by TaniyaSchneider (1 review written)

Be aware; I had a return booking with Suntransfers.com for a ski trip Geneva Airport to Verchaix for 11 persons. All fine one way, but a disaster on the return. The company sent a vehicle for 1 person instead of 11 for the return journey. They then could not find a taxi/vehicle or alternate at 7:30 am; all booked. Two of us had to split the family, re jig boarding cards and luggage had to make our own way to Geneva Airport approx. 1.5 hrs,left us high and dry. We made our own way to the border… Read Full Review

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★☆☆☆☆

“The worst experience ever as a new customers - Be AWARE !”

Written on: 08/10/2019 by borisya (1 review written)

I've made a booking on Suntransfers's website 36 hours prior my trip for a private driver to my destination, which was a very special holiday for me and my girlfriend. In this time, I have contact 2 times their support team via chat, to ensure that my booking is fully verified, and they successfully verified and said there will be driver waiting for me with no problem whatsoever on the times booked. I would like to note that the booking was not cheap, €226.64 in total, for arrival & return… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 07/07/2019 by suntransfer (1 review written)

I arrived in Lisbon airport and NO ONE was waiting. I was assisted by 2 people who worked in the airport as I was in a wheelchair. We paraded up and down the line MANY times ( 20 minutes to be exact) looking for my name and HOPING someone would appear....THEY DID NOT! I did not have access at the time to a cell phone so I was unable to call them. I took a taxi home and as I was arriving my husband was on the telephone with suntransfers. They wanted to know where I was!! I asked them to… Read Full Review

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★☆☆☆☆

“Booked a return trip from Faro airport. Collected from...”

Written on: 05/07/2019 by Gary_Donn82 (1 review written)

Booked a return trip from Faro airport. Collected from the airport ok, but the return trip was a total disaster. The driver didn’t turn up, the company didn’t contact me, and after multiple telephone calls they told me to take a taxi as the driver was running so late that we would miss our flight. Upon getting home and contacting SunTransfers regarding this, they took 26 days to reply and said they wouldn't issue any refund from the cost of booking. Customer service was not mannerly, came… Read Full Review

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★☆☆☆☆

“Didnt show up for return journey ”

Written on: 02/07/2019 by davejhyde (1 review written)

Pick up from airport was good. Driver did not turn up for return journey. Book at 15:00 but ended up getting an uber at 15:21 so not to miss my flight. Driver sent a message at 16:05 saying he had arrived, over an hour late. Contacted sun transfers for a refund of half the booking and was told no, offered 18.70 euro and told the driver was there at 14:45. Sent the proof of the message at 16:05 and my uber booking at 15:21. Still do not accept responsibility… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 15/06/2019 by MrsC_ireland (1 review written)

We booked a transfer from Dubrovnik airport, long story short the driver didn’t show up. Multiple calls later we were informed that there was an error in the local office and we should take a taxi. For our airport return I called the day before to double check we would have our transfer. We confirmed our time and pick up location was all ok. Fast forward to 20 mins past our pick up time, multiple calls later and no pickup. Another mix up in the local office and a level of incompetence I have… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 13/05/2019 by Judcutler (1 review written)

The driver never turned up. We had used them last year was no problem, but unfortunatelly this time this is how our holiday started. After numerous phone calls and 1,5 hour waiting we had to pay another taxi again to get to our hotel. Customer service team are outrages, did not get the refund , no compensation, no apology. Completely ruined our holiday. Never use it again… Read Full Review

Richardpuddy's Response to Judcutler's Review

Written on: 26/09/2019

I will never use them also at the airport they were great when am I going to go back to the airport from the hotel I changed my date by three days cannot get ahold of anyone on the phone headed to it online they never showed up never offered my money back

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★☆☆☆☆

“No show terrible customer services unlikely no refund ”

Written on: 12/05/2019 by Roongruengb (1 review written)

Don’t use this service. The driver did not turn up and they will tell u they will pay the difference from u paid with them provided 20 days investigation. Very poor quality customer services. Not sure you will get the refund. Don’t use it! I paid EUR69 and I had to take taxi by myself eventually I got a polite taxi with EUR31. Don’t use it… Read Full Review

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★☆☆☆☆

“On reading reviews seems delays are a problem ”

Written on: 10/05/2019 by Trishjohnf (1 review written)

We were a group of 8, we have used Suntransfers on several occasions. Weekend to Lyon was all booked, we had a delay out to Lyon, confirmation said not a problem our drivers track flights. Arrived at Lyon Airport at 6:50 in the evening an hour late. Waited in the arrivals lounge, no driver there. So rang sun transfers in the UK. They said they’d ring back, had to ring again as they didn’t. They said they were having problems getting hold of the driver. He turned up at 7:20 running down… Read Full Review

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★☆☆☆☆

“Do Nor Use! ”

Written on: 13/04/2019 by Jelly4321 (1 review written)

Recently booked this service for transportation to Hotel in Malta. Have used the service previously in Spain and it was ok..Our flight was delayed by approx 40mins & on arrival had to wait over one hour with two young children. (was close on midnight) The company claim to ‘track’ flight arrivals and delays should not be a major issue. Numerous phone calls had to be made to the SunTransfer helpline to get information about the whereabouts of the taxi , false promises made by SunTransfer… Read Full Review

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★☆☆☆☆

“I hope your flight isn't delayed”

Written on: 12/04/2019 by Jamisonl281 (1 review written)

We booked Suntransfers in Panama because it seemed like a reliable (but expensive) option to travel between the domestic airport and the international airport in Panama City. Taxis cost $30 USD between airports, but we wanted to make the process easier and safer, so we paid the $60 USD with Suntransfers to streamline the process. On the morning of our flights, the first flight was delayed roughly 3 hours, so I went to the website to see how to contact Suntransfers to inform them we'd be late… Read Full Review

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★☆☆☆☆

“AVOID SUNTRANSFERS AT ALL COSTS - VERY DODGY!!”

Written on: 25/03/2019 by MaddoxKidd290 (1 review written)

I have never written a negative review before but feel I have to warn others about this company as they had a very negative effect on our break away. I booked a trip to Prague for myself and my husband and booked a return transfer from the airport to the hotel with Suntransfers at a cost of 43.58 euros. Our flight which was due to land at Prague at 11pm was unfortunately diverted to another airport in Czech Republic where we landed and waited for an hour before flying back to Prague. Whilst at… Read Full Review

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★☆☆☆☆

“Don't go premium!”

Written on: 18/10/2018 by Nothappyjanet999 (1 review written)

Warning, Thailand! I booked and paid for a premium bus and got a old beat up Toyota. I asked for the price difference back but got this response. "In the majority of destinations premium vehicles are usually one of the following: Audi A6, BMW 5, Mercedes C or Mercedes E Class. These vehicle categories are not common in Thailand therefore, Toyota vehicles are accepted as premium vehicles." So even if you book a premium your going to get the basic and no refund! BEWARE!… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER ”

Written on: 03/10/2018 by 349Jenkins (1 review written)

WORST EXPERIENCE EVER!!! I've booked a taxi months ago to avoid stress during my holiday. Everything was good From the airport to the hotel but from the hotel to the airport it was a real nightmare. We had the appointment at 5:15PM. At 5:25, no taxi driver. Nor the driver or suntranfer called me so I had to call them and of course pay for it :) "Customer service" told me that they would call the driver and call me back after. 5:34, no taxi driver and no call from the "customer service"… Read Full Review

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★☆☆☆☆

“Left at wrong airport 100km away”

Written on: 15/08/2018 by Han6tfdvhfee (1 review written)

Driver left myself and a 8 year old child at the wrong airport in north Africa- 100km from the airport we should have been at. Missed our flight, the only one back to Birmingham that WEEK and had to obtain a new flight to London, trains and all manner of nonsense to get us home. Suntransfers are refusing to give any of the costs incurred back. It took me to negotiate with 5 taxi drivers who did not speak English to get myself and my child to safety. As there is a closed currency in Tunisia, I… Read Full Review

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★☆☆☆☆

“DO NOT USE-LEFT STRANDED IN EARLY HOURS WITH YOUNG...”

Written on: 13/08/2018 by jzDominguez100 (1 review written)

Booked and paid for return transfers from Ibiza airport: 30 minute journey £175 for family with 2 small children (child car seats included). Flight was delayed and when we finally arrived at 03:00 the driver had not turned up. I was told by the SunTransfer operator that the driver was not answering his phone and they could not help. Appalling service and absolutely no way of contacting in Ibiza during office hours - could only get the night staff very late at night. Now trying to get my… Read Full Review

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★☆☆☆☆

“If you want a bad start to your holiday”

Written on: 30/07/2018 by MrUniverse (1 review written)

Very very Late, nearly took a taxi after talking to airport info,transport not as booked...driven dangerously.....driver could not give a flying fig,.. on mobile phone & messing about with paperwork...similar on return ignored instructions on booking form making us late....just book elsewhere....or WALK...........BAD....BAD...BAD....AVOID....AVOID....AVOID...ONCE YOU HAVE BOOKED THEY HAVE GOT YOU… Read Full Review

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★☆☆☆☆

“No Show transfers”

Written on: 30/07/2018

We have used Sun Transfers on a number of occasions over the last few years with no problems,but on the last two occasions this year they have failed to turn up at the airport to meet us, we had to make our own way to our hotel. This was quite unacceptable and caused a lot of stress at the beginning of our holidays. We would never use them again and certainly would not recommend them to anybody… Read Full Review

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