Furniture Direct Ltd Reviews - www.furnituredirectltd.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Awful ”

Written on: 28/11/2019 by OrionHess375 (1 review written)

I ordered from these idiots, the chairs are so inferior. Had them for 3 months, now there require a replacement. No one to contact. The contact number initially given has been cut off. No office to report complaints to. They definitely need shutting down… Read Full Review

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★☆☆☆☆

“1 star is too high! Avoid at all cost! ”

Written on: 30/10/2019 by Shafferjm220 (1 review written)

not normally one to write bad reviews as not much bothered but I would stay well clear from these sellers! Not only did they tell me I had a time slot from 11am-4.00pm because we had a family meal booked from 4.30 to which they said no problem too. we had literally no phone call or text message on the day they was meant to be bringing the sofa and decided to finally get in contact and say someone is 10 mins away at half 5 when we weren’t home. I asked for my £50 delivery charge to which they… Read Full Review

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★☆☆☆☆

“glad i read the reviews ”

Written on: 17/03/2018 by Katty888 (1 review written)

I was about to order from them.that was until I read the terrible reviews .isnt it strange how a couple of outstanding reviews pop up obviously written by themselves .my god trading standards need to close these people down .my money will be going to a reputable company not ignorant merchants… Read Full Review

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★★★★★

“Good service for what we ordered”

Written on: 10/12/2017 by Beeatblyth (1 review written)

Ordered a mattress 23rd Nov checked order status on 4th Dec informed of delivery date on 8th Dec and delivery made as stated on 10th Dec. Mattress delivered was as ordered so very pleased with this company… Read Full Review

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★☆☆☆☆

“DO NOT DEAL WITH THIS COMPANY”

Written on: 12/07/2017 by nikki01 (2 reviews written)

The worst company i have ever dealt with, ordered item 9 weeks ago still have not received it numerous phonecalls, emails to no avail. The man you get to speak to never apologises, has a dont give a dam attitude. They took my money fast enough, i would never use this company again… Read Full Review

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★☆☆☆☆

“Worst transaction ever made”

Written on: 04/02/2017 by CantuItalian88 (1 review written)

I ordered some bedroom furniture from this place as they advertise delivery 1 -2 weeks later, some 68 emails later and over 6 weeks I have finally got a refund for items that are not even in the country yet. They don't answer their phones and never return voicemails, they hide behind computers and emails and are quite frankly extremely rude, they will happily send you emails containing misleading and false information by the second and when I asked for the chaps manager name and contact… Read Full Review

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★☆☆☆☆

“Ordered online no confirmation No answer of calls ”

Written on: 05/10/2016 by Bradleyjames (1 review written)

Placed an order online some days ago was advised would get a confirmation email nothing rang and left messages nothing emailed nothing obviously not going to get anything please please do not use this company now have to get my money back!!! If I'm wrong I will review again but I have a bad feeling A VERY BAD FEELING… Read Full Review

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★☆☆☆☆

“stay well clear”

Written on: 29/09/2015 by Madilyn54 (1 review written)

I ordered a silver column and after waiting six weeks and neumorous fone calls I never received the item,he told me it was ready to be sent then on another calk he said he didn't know where it went!! I ordered my £407 back he told me he would put it into my account,I never received it,I then had to go to my bank who felt with it for me after filling out a fraud form.my bank gave me my money back,I hope he gets done… Read Full Review

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★☆☆☆☆

“Such a waste of time and money. ”

Written on: 10/09/2014 by MattieEvans (1 review written)

Two month ago I have ordered two sofas and side cubes. Unfortunately, it was the biggest mistake. First of all, on their website I have found a wrong information. It said – next day delivery, but I received an email that it is going to take two weeks to deliver an item. It wasn’t the worst thing. We received the wrong items, send it back, but company refused to refund the money (£160) or provide the items. Such a waste of time and money. Very disappointing… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 22/05/2014 by 438Alvarado (1 review written)

I have just obtained a County Court judgement against this company for the return of my deposit. 9 months and no furniture. Do not give them a deposit as more CCJ's appear to be in the offing… Read Full Review

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Sengajim's Comment

Written on: 27/09/2015

I paid £407 for a column I waited six weeks for and eventually after loads of fine calls I made to them I never received my column and never got my money back I had to go too my bank who felt with fraud team the bank finally gave me my money back, DO NOT GO NEAR THIS COMPANY!!!!!!

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★★★★★

“Stunning furniture, fit for a queen!”

Written on: 30/04/2014 by Kyra255 (1 review written)

I am delighted with my italian dinning furniture it absolutely gorgeous , my family & friends can't believe the quality & said this is what you call furniture. Can't wait to have a dinner party. Thanks… Read Full Review

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Bewareofscams's Comment

Written on: 11/11/2014

fake comment from company

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★★☆☆☆

“Faulty draws and wardrobe”

Written on: 20/04/2014

Furniture was delivered in good time was also aware when they were arriving. First team to assemble furniture did a terrible job. Did not level wardrobe on uneven surface and left it lopsided. Second team were shocked at workmanship and repaired it best they could . Also had problems with large chest of draws as bottom collapsed on a few of them . They came to repair them but refused to repair a second set allocated in wardrobe. I was informed that these large draws were meant to have been… Read Full Review

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★★★★★

“Well pleased”

Written on: 02/03/2014 by woodlands1996 (1 review written)

Ordered 8 red roll top dinning chairs at good price, contacted that delivery would be about a month which was fine, chairs arrived on time, undamaged and exactly what was ordered. On unpacking I was surprised to find every last screw and tool included and not as usual 1 or 2 missing. I cannot fault the communications, price, communications from this Company and would be pleased to deal again… Read Full Review

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Bewareofscams's Response to woodlands1996's Review

Written on: 11/11/2014

fake review from whistle blower at company

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★★☆☆☆

“Terrible! ”

Written on: 19/10/2013 by Stephaniejade101 (1 review written)

Very very poor quality furniture! Not only is it all scratched and chipped, they have tried to fill a bloody hole in it with a completely different colour!!! Definitely would not recommend them. Furniture is weak and much smaller in size also… Read Full Review

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Furnituredirectltd's Response to Stephaniejade101's Review

Written on: 01/11/2013

Im sorry to hear you are unhappy with a product purchased from ourselves, we would be grateful if you could contact our customer service departement and advise them of the problems and we can try to resolve the issues or exchange the item for you. Please call our 0800 number. Please first ensure your purchase was made from Furniture Direct Ltd and not a company with a similar name.
Many thanks, Furniture Direct Ltd

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★☆☆☆☆

“Still waiting after 11 weeks - avoid”

Written on: 15/10/2013

As soon as i ordered the bedroom furniture at the end of July, I has advised that the order would be delayed due to factory shut down. This part of the customer service was very good. After that it went down hill. I had to chase the delivery to be informed that a wardrobe had come in damaged and it would take a further 2 weeks. This I accepted, but after another 2 weeks and no contact I had to chase again. I was promised a call back to update me but this was never done. After having to chase up… Read Full Review

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★☆☆☆☆

“VERY POOR”

Written on: 31/07/2013

Ordered 6 cream chairs. Recieved 6 beige chairs. The website explicitly describes the chairs as cream. The marking on the box described them as beige. They argued that beige and cream are the same. They are not. They refused to collect the goods unless we paid for carriage. We opted to retuen the chairs ourselves. I would not reccomend using this coampany… Read Full Review

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★★★☆☆

“Lazio dining set - nice table but chairs are...”

Written on: 27/05/2013 by AnneKW (1 review written)

We ordered this as I wanted a glass table with 4 cream chairs. Initially I was very impressed as it arrived much earlier than expected however, the chairs are VERY difficult to put together. None of the screws that we received seemed to fit so we ended up having to buy more screws etc to put the chairs together. My husband does a lot of flat pack furniture building and he said this is the worse thing he had ever come across!! On the plus side, the table is absolutely stunning so if you can get… Read Full Review

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★★☆☆☆

“Very Disappointed and Let Down ”

Written on: 14/03/2013 by DisheartenedCustomer (1 review written)

We ordered a wardrobe in October 2012 and paid the full amount up front. It was delivered in December with two doors badly damaged. The company were contacted when the delivery men were here and they arranged for new doors. The new doors were delivered in February and one door was damaged, the other wasn't. The delivery driver took back the damaged door and yet another door was ordered. A thrid door has been delivered .... damaged. The company has said they will order yet another door… Read Full Review

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★★★★★

“Excellent Customer service”

Written on: 08/03/2012

Furniture Direct really is a breath of fresh air for the furniture industry, the products were easy to order, the delivery turned up before expected and the products were great!! Having previously had problems with furniture companies I was cycnical about furniture direct. My apologies...what a great company, and I will be reccomending you across the GLOBE (however far you deliver)!!!… Read Full Review

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Neilrocko's Comment

Written on: 19/10/2013

That last review, was definitely written by Furniture Direct! Hmmm, don't think I'll be ordering anything!!!

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Bewareofscams's Comment

Written on: 11/11/2014

fake review do not use this company

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★★★★★

“Agon sliding door wardrobe, bedside cabinet by Rauch”

Written on: 27/11/2011

Realy good company, goods very good quality. Very happy. Just customer cervise needs to inpruve, because all phone calls I made myself,but this is not a problem! Very HONEST COMPANY, not like other online shops,like Furniture For You LTD. RUGBY I had very bad expierience with them - nightmare!!! I hope this review will help to make the right choise!!!… Read Full Review

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Bewareofscams's Comment

Written on: 11/11/2014

fake review do not use company

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