Laura Ashley Reviews

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Laura Ashley

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Latest Reviews

★★☆☆☆

“Good products Unhelpful and unprofessional staff”

Written on: 07/08/2020 by Sparklesister (1 review written)

I have been a Laura Ashley but fan for years now, But on nearly every visit i have been meet with unhelpful and snappy staff. Once i came to the Bangor store in the sale saw some items displayed on a table with a sign on saying up to 50& off picked up a couple of items i liked, went to pay for them and was told they were full priced. I asked why they were on the table marked up to 50% and the girl said not everything on the table was sale! pointed out this was confusing to customers but just… Read Full Review

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★☆☆☆☆

“Worst company I’ve ever come across. AVOID”

Written on: 14/03/2020 by Annoyedfuriious (1 review written)

6 months ago I ordered my furniture. 2 items arrived damaged the rest of the order hasn’t arrived. I can’t now say forget it I will go elsewhere as everything matches and I’m stuck with 2 damaged items I’ve now had for months. Delivery was terrible. They didn’t speak English and that’s why the item got damaged. It’s me who is paying the price. I’ve spent £2000 on furniture I haven’t got. Laura Ashley doesn’t respond to their contact form or emails. Try to get… Read Full Review

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★☆☆☆☆

“Soft white bunny”

Written on: 10/01/2020

I bought today 2 soft white bunnies - when i gave them to my girls aged 5 and 7 : the ears of both bunnies started to come away from the bunnies’ bodies and when i checked the ears i saw the thread coming off as i inspected both the toys - would not give these toys to small children as they present a choking hazard - will write in to complain about these specific soft bunnies in the hope no accident happen to any kids out there in the future . Bad buy : i took the quality standard attached to… Read Full Review

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★☆☆☆☆

“DREADFUL CUSTOMER SERVICE”

Written on: 26/11/2019 by CaseyBaird143 (1 review written)

Ordered and paid for hinges which had broken on a Laura Ashkey Bramley sideboard, and thus the door was hanging off. The order date was 10th October, 2019. Have spent 40 minutes on a call chasing the item when it had not arrived by 4th November, more than three weeks after the promised delivery date. The representative could not find out why the order had not been actioned their end and promised that they would call back in 48 hours. 3 weeks later I have still not got the hinges and NOONE HAS… Read Full Review

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★☆☆☆☆

“Appaling Customer Service ”

Written on: 25/04/2019 by Jennabu (1 review written)

Ordered plain white Venetian blinds in Jan. Arrived 6 weeks later wrong colour instead of doing everything possible to rectify their mistake I had to wait a further 6 weeks for the blinds. Again they arrived wrong colour! After a further few weeks wait they have now told me they cant do white any longer the batch they have is like tabacco stained yellow and that's all they can do! So 5 months later I have to start again. … Read Full Review

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★☆☆☆☆

“Barlow corner sofa ”

Written on: 30/01/2019

I bought this sofa an in less than a year the corner seat pad was really flat! I’m Not a big person an I do not sit on the sofa all day as I work! DFS guarantee 10 years but with less than one I approached Laura Ashley for a new seat pad I sent many emails, but they said no an I’d have to order one an pay myself, I was pretty shocked an disgusted as it was a £40 seat cushion despite the fat I paid £2000 for Thai sofa! Even when I had no choice but to order an pay for a seat pad I had to… Read Full Review

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★☆☆☆☆

“Very poor customer service ”

Written on: 29/01/2019 by steve2413 (1 review written)

I am absolutely appalled by the service I have received from Laura Ashley. On the 20th January I attempted to place an order online for a High back chair costing £700. I was unable to complete the online order due to a technical error which continued to state “Invalid shipping address” I contacted customer services and the CS adviser from Laura Ashley stated that he was aware of the error as other customers had reported a similar issue. I completed the order over the telephone despite me… Read Full Review

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★☆☆☆☆

“Watch out - difficult returns policies hidden in sma”

Written on: 28/05/2018 by Livwrpool11 (1 review written)

Be warned if you buy any product from Laura Ashley they will be very unhelpful if you want to return it. I bought a gift for my Mother which wasn’t suitable. Came back with my receipt (a gift receipt) to find out you can’t get a refund with that. Not explained to me at purchase (because it’s hidden on the back of the receipt). Insisted on speaking to the manager (who was in another store) who refuses to budge. So basically unless I can find the original receipt (not a gift receipt) I… Read Full Review

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★☆☆☆☆

“Poor quality at a high price”

Written on: 31/03/2018 by DarionHampton61 (1 review written)

We purchased some Laura Ashley wallpaper for our daughters bedroom. When I got round to hanging it, about 3 months later, I found it to be such poor quality it just disintegrated. I complained and was told the wallpaper was over 3 years old when I supplied the batch number... quite what this has to do with anything I have no idea, presumably they sell old stock and only expect their wallpaper to last less than 3 years!… Read Full Review

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★☆☆☆☆

“Customer Disservice”

Written on: 14/12/2017 by Helenpegg (1 review written)

We ordered a sofa on Oct 6 2017 for delivery Nov 24 2017. Delivery address different to home address but they never passed it on to the delivery company. Long delay due to their mess up. CS totally disinterested in expediting delivery. Had to wait a further 3 weeks. Then was told that there was no one there to receive delivery. Totally untrue. Again total apathy . Further delay . Had to cancel the order. Couldn’t be bothered attitude by both Laura Ashley and Delivety company. Not at any time… Read Full Review

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★☆☆☆☆

“Horrific Customer Service ”

Written on: 05/12/2017 by RodrigoC (1 review written)

Horrific customer service! NEVER buy from them. Bought a £500 coffee table that never got delivered on the scheduled date. Spent the entire day at home for nothing. As I haven’t another day to waste I had to cancel the order. I’ve been trying to get my money back since and they say they can’t refund me until the table is back from the delivery company into their depot. They have no idea when that’s happening nor does the delivery company. In the meantime I remain without the money… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 06/09/2017 by yhLeach472 (1 review written)

The worst customer service I have experienced in a very long time. They put you on hold for 10 minutes, then cut you off. You call back and hear a message saying there's a queue in front of you and they shut at 6pm so not worth hanging on. They don't use out of office notifications on their emails, so you can be waiting for an email reply only to be told a week later that the person you contacted went on holiday that day and still isn't back. They can never transfer you to anyone who might… Read Full Review

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★☆☆☆☆

“Appalling quality matched with appalling customer service”

Written on: 05/09/2017 by Maccy45 (1 review written)

My Baslow Corner Sofa is literally falling apart at the seams. Technician has visited and agreed .This was almost 3 months ago. Laura Ashley agreed to provide new cushion covers and fix the baton on back of sofa which is coming away from the frame. Laura Ashley said they would send technician to fit covers and fix baton. Imagine my surprise when I get a call from my previous address to say a large parcel had been delivered. This was a 20 mile journey for me. Laura Ashley had sent the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service ”

Written on: 23/08/2017 by SoniaRoberts (1 review written)

I don't normally do these reviews but the service is so bad and it is not a good experience spending money with this company. I was talking to a member of staff about a problem and line went dead - I called back to find out rrom a colleague she had already worked beyond her shift and had gone home. I was then asked to explain it all again. I was then told I would get a call back in 48 hours - its now 72 and still no call back. I am still awaiting a credit from Laura Ashley and was promised a… Read Full Review

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Annoyedfuriious's Response to SoniaRoberts's Review

Written on: 14/03/2020

I’ve been waiting 6 months for my furniture. They won’t respond to any communication.

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★☆☆☆☆

“No refund because I lost grey delivery packaging!”

Written on: 22/06/2017 by Reuben268 (1 review written)

I bought ready made curtains from Laura Ashley online store. When received I opened and I wasn't happy with the pattern it's actually blank pattern compare to pictures online and curtains very thin. I was not happy with overal look of them they won't refund them… Read Full Review

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★★☆☆☆

“Won't buy from them again”

Written on: 19/06/2017 by YosefCarey (1 review written)

Bought a metal bed 10 years ago. Lovely bed but the end caps for the slats have become brittle and started to break. I never thought I would have to replace this bed, but they will not even provide replacement parts or advise me how to fix them. They look bespoke so don't think I can just buy new parts. Also I recently bought a Henshaw chest of drawers which looks great but instead of being fitted with wooden stops to prevent the drawers from falling out, they have those nasty metal clips that… Read Full Review

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★☆☆☆☆

“Divan bed poor quality ”

Written on: 26/05/2017 by ExpatFrance (1 review written)

Paid to have a 4 drawer divan bed shipped to France because we wanted extra storage space and this kind of bed not readily available here. The drawers seemed a bit flimsy but assumed that it would be fit for purpose. Despite being used for long term storage, and only being opened 2 or 3 times a year, two drawers have lost their fronts, deformed ,stick and are extremely difficult to open . One has even come off the runners. Laura Ashley customer service refuse to do anything as the bed is 2… Read Full Review

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★☆☆☆☆

“Wish I'd read these reviews before ordering! ”

Written on: 24/04/2017 by AllisonKlein (1 review written)

Really poor experience as a first time customer. Misleading website as you pick a date for delivery only to find out later weekends aren't actually on offer despite it being an available options when they take your money! One of two items delivered on the wrong day and then left at a UPS collection place which was a corner shop where all the products were just thrown in the corner. Chased second item only to discover it's been delivered to the wrong person. Appalling and customer service just… Read Full Review

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★☆☆☆☆

“Awful customer service, faulty products”

Written on: 13/04/2017 by ArmandoMartin (1 review written)

I bought two lamps. Both did not work. Laura Ashely would not send out new ones until they had retrieved and tested the old ones. They then failed to show up on both occasions organised to pick them up (i had taken time off work to do this) and told me that I would have to wait at home again to get them picked uip. They still refused to replace the lamps even though it was their fault they were not picked up. Customer services said it was their policy 'not to give customers a call back within… Read Full Review

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★☆☆☆☆

“Bed and mattress poor quality - who wants it ?”

Written on: 08/04/2017 by ShelbyFraser (1 review written)

Divan super King arrived June 2016 , legs had no threads in divan to retain the legs . How did this pass quality control ? - Divan after a long period replaced . Mattress , sagging badly ( we feel ) after 8 months , note that the bed is not used every day as we travel with business and are not heavy individuals. Reported issue - engineer inspected and said no fault - " rotate the bed every time you change the bed " Poor and unrealistic response - it's going in the skip ! Sofa we purchased also… Read Full Review

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