ao.com Reviews

★★★★☆
4.5 / 5
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Latest Reviews

★☆☆☆☆

“Customer Service Abysmal”

Written on: 13/09/2020 by KenFrederick (1 review written)

I only rated one star as ZERO wasn't an option. I have been using AO.com for many years, on the whole the experience gas been good until recently. I purchase appliances for my customers whilst supplying and installing fitted kitchens. I completed an order for 7 items at a cost of approx £1500 or more, chosen from items available in stock to be delivered to my customers home. The order was placed some 4 weeks prior to delivery. 3 day before delivery my customer received a phone call to state… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 12/08/2020

I have emailed this company a number of times to explain the product fitted is in fact faulty in that the fitted door has separated itself from the Fridge door. I have not received a reply from either of those emails so I followed this up with a call to the customer department. Customer service accepted that the fault needed rectifying and agreed they would email me straight away with a date and time for an engineer to return to my home. I have never received that email I made another call… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 29/07/2020

Long story short: They delivered a large fridge freezer to my 70 yr old mother who lives alone and now she has been left in lots of pain from having to manoeuvre and lift by herself to get it working! Disgraceful after sales service!… Read Full Review

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★★★★★

“fridge freezer delivery”

Written on: 19/07/2020 by Poolegy1977 (1 review written)

excellent service and prompt delivery… Read Full Review

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★☆☆☆☆

“Refuse to replace faulty product”

Written on: 14/07/2020 by Eden323 (1 review written)

They won't replace the faulty TV they have sold me. Constantly inaccurate about sending me troubleshooting steps… Read Full Review

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★☆☆☆☆

“Where is my galaxy s20+ ??????”

Written on: 08/07/2020 by johnwhitwellvet (1 review written)

Tried ordered a new samsung s20+ online 10 days ago. The website would not allocate me a delivery spot so had and online chat and was contacted 30 mins later by adviser on my mobile. odered phone and payed for it to be delivered that friday as i am a vet on call and my currenty phone was failing. It never turned up. I contacted them and was told they would sort it and that if I canceled the order it would take over two weeks to get my money refunded so I should bear with them. Nearly a week on… Read Full Review

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★☆☆☆☆

“AO care is Terrible”

Written on: 17/06/2020 by CheyanneHatch260 (1 review written)

AO Care I am highly disappointed by ao care, I signed up with last year 10/09/19. There was replacement of the smart tv the follow month-today 17/06/2020 there was another accidental damage. I called ao care about it-they told me that mine policy has been cancelled without my knowledge. I could not believe my ears what I was hearing. this is very bad. I will advice people not to sign up with ao care. … Read Full Review

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★☆☆☆☆

“Absolutely shocking company ”

Written on: 07/06/2020 by 198555 (1 review written)

Absolute shocking service Absolute shocking service ! I ordered this laptop on the 4th of June and paid extra (£15) for next day delivery (before 12). On the delivery day I got a call to set up an insurance for it at around half 11, I set up the direct debit which they have already taken and I asked where the laptop was, they said it wasn’t coming and would come tomorrow. Following the call I then got an email to say that the laptop hadn’t even arrived at the warehouse yet and it would… Read Full Review

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★☆☆☆☆

“Just want your money!”

Written on: 12/05/2020 by Madeleinez290 (1 review written)

NEVER ordering from this company again! Just want your money customer service absolutely awful. My daughter made a suggestion to which the receptionist replied "That's a good idea!" because she obviously hasn't had any customer service training. Had to order from Currys which I should have done from the beginning Awful backward company!… Read Full Review

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★★★★★

“excellent”

Written on: 27/03/2020 by MeganCobb (1 review written)

Bought a freezer March 2020, all delivered as said on time, surprisingly cheery delivery crew during a time when all other services have shut down… Read Full Review

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★☆☆☆☆

“dire”

Written on: 21/02/2020 by jbingo1 (1 review written)

dire - tried and failed miserably to buy a kettle. They insisted I had not paid for it. Contacted the bank and they said the payment had gone through and gave me the authorisation code. order cancelled - lets see if the money is refunded ???? a very condescending chap gave me a lecture on how to run a business. I won't even try to use this lot again- what a waste of time… Read Full Review

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★☆☆☆☆

“BEWARE AO.COM HAVE ATROCIOUS CUSTOMER SERVICE ”

Written on: 02/02/2020 by Claire14M (2 reviews written)

BE AWARE POOR CUSTOMER SERVICE IF SOMETHING GOES WRONG!! Be prepared to be passed back and forth between AO and the manufacturer with long call wait times! Ordered a tumble Candy GVSC9DCGB Tumble Dryer which has leaked from the first use. NOT ALLOWED to return it until Engineer appointment booked despite it being a BRAND NEW TUMBLE DRYER. Inconvenience of multiple calls and long wait times to AO and manufacturer to sort situation. Then had inconvenience of having to wait days for available… Read Full Review

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★★★★★

“Fridge/ Freezer”

Written on: 29/01/2020 by DavidHarris123 (1 review written)

Bought a Fridge /Freezer from AOL. Was kept informed of the delivery throughout via the email link. The purpose of the feedback to thank the 2 cheerful guys that delivered it. Despite a long day and heavy lifting they were cheery and friendly and done an excellent job in removing an old heavy Fridge Freezer and delivering the new one. Give these guys a payrise !!!… Read Full Review

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★☆☆☆☆

“If you're about to order a washing machine - STOP AND READ”

Written on: 28/01/2020 by Colemanij31 (1 review written)

If you are ordering a washing machine through AO and don't live in a bungalow or on the ground floor then - STOP! THEY CAN'T BE TRUSTED. I had to wait in all of Sunday for the washing machine only for the delivery man to say it was too heavy for them bring up the stairs - I am on the 2nd floor, a normal house with standard stairs. I asked them if they could take it to the 1st floor and I'd carry the rest - they said actually it's too heavy to take up any steps at all. I complained to customer… Read Full Review

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★★★★★

“Friendly and helpful HEY127C”

Written on: 28/01/2020 by 41Combs (1 review written)

Nice bloke dropped my new Hoover off this morning. Good communication phoned when nearly here from AO.com… Read Full Review

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★★★★★

“Best Delivery Drivers!”

Written on: 22/01/2020 by Eliant34 (1 review written)

Two friendly, quick and professional drivers! Great service highly recommend them both to family and friends! Always love using AO.com and to get a brand new cooker the next day. Quick and professional service to get any appliances you wish! Loved everything and wouldn’t change anything… Read Full Review

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★☆☆☆☆

“Damaged my property, won't repair!”

Written on: 22/01/2020 by dmagui (1 review written)

Paid for installation of new ovens and removal of old. On removal, the team dropped the oven on our front porch, damaging the step and the tiling. AO asked me to obtain quotes from builders on my own time, then after I'd found one willing to do the job told me it was too much and they would only pay for new tiles, not labour! Which was a quarter of the cost of the job! Shocking service, now left with a porch with cracked and broken tiling to fix at my own expense. Illegal and wrong!… Read Full Review

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★☆☆☆☆

“Terrible delivery”

Written on: 19/01/2020 by Amari80 (1 review written)

Great price but rubbish delivery service. Stayed in 7am to 7pm - online tracker kept pushing back delivery eventually past 10pm saying “we are late but it’s still coming”. No one called. Gave up at 11.20pn. Called AO this morning (they didn’t call me) and apparently they stop deliveries at 7pm. . Why didn’t the tracker say that??? Poor. Very poor. Should have paid a few pounds extra for another firm… Read Full Review

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★☆☆☆☆

“Non existent service”

Written on: 10/01/2020 by Gulliblegoldengirl (1 review written)

Paid for washer including disconnect reconnect and recycle. Machine delivered packaging removed and was told that washer could not be connected as pipe was connected to water pipe and if they tried to remove pipe kitchen would be hit with a massive waterspout and I would have to call a plumber ASAP. When I pointed out that I was told expert engineers were promised I was told Sorry missus we are only drivers. I was left with my old machine my side by side drier and new machine all in the middle… Read Full Review

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★★★★★

“A great experience. ”

Written on: 30/12/2019 by BigDavid (1 review written)

I contacted them once by phone and twice by email with queries. In each case the query was dealt with in a timely manner. They understood fully what I was asking, and answered fully. We were equally impressed by the 2 gentleman who came to install the machine. They came on time. They were highly skilled and friendly. They took great care not to damage anything when removing the old machine and bringing in/installing the new one. A huge credit AO… Read Full Review

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