ao.com Reviews

★★★★☆
4.5 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
ao.com - Ask a question now

Media Gallery for ao.com

ao.com
ao.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Never buy”

Written on: 16/06/2019 by 445Franklin (1 review written)

The gun hasn’t come and we have waited for almost a month this is getting ridiculous and annoying I have missed many airsoft wars as I haven’t had the weapon NEVER BUY FROM HERE!!!… Read Full Review

Ao.com's Comment

Written on: 17/06/2019

Good Morning

I'm sorry to learn of the experience you've had in obtaining your item. I can certainly appreciate how disappointing this must be for you.

I believe this review may be for a different company as we don't stock or sell airsoft items as described in your review. Should you believe you've placed this order via our website, please give our Contact Centre a call so that we can assist further.

Kind regards

Rob - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Total Rubbish ”

Written on: 03/06/2019 by Marc1976 (1 review written)

Recently purchased a top of the range TV from AO. Delivered but within 10 days it became faulty, had to basically prove it was faulty with the manufacturer before AO would exchange, bearing in mind its 10 days old!! So having to sort the issues myself with no help from AO they exchanged it for another set, same model. After 1 yes 1 day it developed a fault.. So having lost faith in the brand AO refused to supply me a TV of a different make but the same specifications.. They would only swap for… Read Full Review

Ao.com's Response to Marc1976's Review

Written on: 04/06/2019

Good Morning

I'm very sorry to learn of the experience you've had with us on this occasion. I can certainly appreciate how frustrating this must have been for you.

So that I can look into this for you, please reply to this review with your order number and post code so that I can locate your details on our system.

Kind regards

Rob - ao.com

Reply to this comment

Marc1976's reply to Ao.com's Comment

Written on: 05/06/2019

Absolutely no point in talking to AO. They don't listen to a word, all you get is the usual patronising chat. Oh and to offer 40 pounds off of another product after losing 2 days work and countless wasted time and money on phone calls is frankly insulting. Never again and I will make sure everyone I know and everyone they know hear my story on your customer service.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“efficient delivery and communication”

Written on: 28/05/2019 by eeCarter74 (1 review written)

Ref: AVV324F Was contacted prior to delivery byphone and item arrived within allotted time. Very quick and efficient service. Friendly and helpful staff. Would definitely recommend to friends and family. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service , great delivery ”

Written on: 05/05/2019 by Joannafc1 (0 reviews written)

It was an excellent service from start to finish, I needed it Quickly and received it quickly. Delivery men were Gentleman and kept me informed from start to finish. Thank you very much to them. Very satisfied customer I will use you again and recommend your service to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Home delivery..”

Written on: 02/05/2019 by IanFarthing (1 review written)

Delivered my product exactly as advised, very pleased. Would definitely recommend AO.com to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE”

Written on: 25/04/2019 by Carly4567 (1 review written)

I got an cooker from ao a few months back. Long story short the oven blew up in my face glass shattered everywhere. They should have dealt with me direct as it is within 6 months but keep passing it back to the manufacturer for the warranty as they do not have engineers so they have to use my warranty when by law they shouldnt be involving the manufacturer. But they keep insisting that they have to. And the manufacturer is saying repair even though I am terrified to use this oven i am disabled… Read Full Review

Ao.com's Response to Carly4567's Review

Written on: 26/04/2019

Good Morning

I'm very sorry to learn of the issue you've experienced with your cooker. I can certainly appreciate how concerning and disappointing this must be for you.

In the event of a customer experiencing an issue with their appliance 30 days after delivery, we would require an engineer to attend so that they can assess the issue with the appliance. We have a great relationship with all manufacturers and would seek the use of their engineer service as they are trained and have comprehensive knowledge of the items they design and produce. Following the engineers visit to your property, the item has been confirmed as repairable. At this stage, this would be the resolution we would offer as it disproportionate to your request in exchanging the item.

When calling our Contact Centre, a customer’s call may get diverted to directly to the manufacturer depending on the selections they have chosen. However, we're more than happy to liaise directly with a manufacturer on a customer’s behalf, and I understand that you've been discussing this matter at length with my colleague, within our Customer Service Team. My colleague is currently escalating this matter further with the manufacturer in providing the resolution that you’re seeking. As soon as my colleague has an update regarding this matter, she shall be back in touch with you directly.

Kind regards

Rob – ao.com

Reply to this comment

Carly4567's Response to Carly4567's Review

Written on: 29/04/2019

An update on this review.
After weeks of this issue AO are sorting out my issue. So I do thank so for coming around but I am disheartened with all of this stress it has caused me. Therr has been 2 people within AO who have amazing customer service skills and go out of their way to help when others wont. So thank you

Reply to this comment

Sleeves's Response to Carly4567's Review

Written on: 26/04/2019

I don`t understand how AO would be fully responsible for a manufacturing fault. Passing it back to the manufacturer would be the sensible thing to do, as this could create a recall for ovens that could be potentially dangerous. I personally purchase from AO and have done so for many years with no problems.

Reply to this comment

Carly4567's reply to Sleeves's Comment

Written on: 29/04/2019

If a product is actually under 6 months the fault is with the retailer and not the manufacturer. As they sold the product as you paid them the money. If after then it is with the manufacturer. And I done a lot of research into this as I was being passed around. Yes the manufacturer needs to recall but they wont do that.
Also I always used AO. But this was the worst. They have now taken responsibility and are actually sorting the issue out .

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
★★★★★

“spot pn delivery,”

Written on: 20/02/2019 by major48 (1 review written)

The 2 lads that brought my microwave were right on time… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Attitude”

Written on: 12/02/2019 by stix77 (1 review written)

Crew were very helpful really polite and friendly doing a tough job with a great attitude… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Harassing follow up calls”

Written on: 12/02/2019 by ixRichards272 (1 review written)

I used AO.com because of previous good experience with them but unfortunately they now follow up your purchase with sales calls to attempt to get you to sign up for AO cover for your product. I did not ask for these calls nor did I want them and if I knew I would be victim of a sales call I would not have used AO. I get enough unsolicited calls from firms without AO starting as well. If I had wanted cover for my purchase I would have ordered it at the time of purchase. The salesman waffled on… Read Full Review

Ao.com's Comment

Written on: 14/02/2019

Good Morning

Thanks for taking the time to leave your review.

I'm sorry if you've received a number of calls form us; I I can appreciate how frustrating that would be. This is highly unusual if you placed your order over the phone (you mention speaking to someone), so if you could please contact us via a method listed on our website, we'll be able to look into this further and work to stop it if it's still happening.

Please accept my apologies.

Many thanks,

Stewart - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Rubbish service - go elsewhere. Not even cheap.”

Written on: 24/12/2018 by 73Hoover (1 review written)

Ordered from this expensive company only because they promised next day delivery and installation. Paid £200 more for the item, and extra for timed delivery and recycling and expert installation. The guys who turned up were nice guys but noobs who hadn't received adequate training. They couldn't install the item. They spoke to their gaffer who promised to refund delivery and installation and send someone the next day to finish installation. Next day, no one contacts me and I can't get through… Read Full Review

Ao.com's Response to 73Hoover's Review

Written on: 26/12/2018

Good Afternoon

I'm very sorry to read of the experience you've had with us concerning the delivery and installation of your new appliance. I can certainly understand how disappointing and frustrating this must have been for you.#

So that I can look into this for you, please reply to this review with your order number so that I can access your details.

Kind regards

Rob - ao.com

Reply to this comment

73Hoover's Response to 73Hoover's Review

Written on: 15/01/2019

Edit:
Following ao.com's reply to my review I called their Contact Centre. The tone they adopted was polite, apologetic, understanding, constructive and conciliatory. They had refunded the service and delivery charges but I no longer needed their Driver Team to attend, as I had an installation guide and was able to work out what to do and successfully complete the installation myself. Additionally, they effectively made a significant goodwill gesture, so overall I would alter my rating from 1 star to 2 stars. I should still have preferred it if they hadn't secured the sale by promising next day delivery and expert installation, and then not been able to fulfil their commitment. This is a poor practice, not to be considered acceptable, even if they did try to be nice about it afterwards.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“A nightmare 3 months of hell ! ”

Written on: 24/12/2018 by 419MacDonald (1 review written)

A nightmare 4 tv's since July engineer visit for a new tv. Advisors are nice but given misinformation many times. Then to add insult to injury and 30 hours on calls promised £50 compensation to my PayPal paid another £130 for another tv. Now to be told no that was deducted from the additional payment for the replacement tv. So near £1000 out of pocket and still have a tv that doesn't do what I need it to. Again as below review,l by other customers, if you have a faulty product it's difficult… Read Full Review

Ao.com's Comment

Written on: 26/12/2018

Good Afternoon

I'm extremely sorry to read of the experience you've had with us on this occasion. This certainly isn't the impression we want our customers to be left with at all.

So that I can look into this for you, please reply to this review with your order number so that I can locate your details on our system.

Kind regards

Rob - ao.com

Reply to this comment

Walkerc25's Comment

Written on: 29/12/2018

I already gave you the details via trust pilot previously, the original order number I didn't hear anything back and my review missing when it's all true! One of the order numbers is AOL100238121 first order in July month 1 of the continued problems all the way to december. I'd also like an explanation of not getting back to me via trustpiolet after I providrd the order details as asked by yourselves uts funny my review just vanished not long after, so you can't really trust trustpiolet either

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“vacuum cleaner”

Written on: 18/12/2018 by xwWarner329 (1 review written)

ordered on-line which was straight forward.Had plenty of choices for delivery dates On the morning of delivery I got a text to say it was on its way checked on-line using the tracker system was given a time with a 30 minute window ,Right on time I got a phone call to say delivery was 1 minute away.THE 2 delivery men were very friendly even though the weather was horrendous,gales and heavy rain… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“ao.com excellent delivery team and service ”

Written on: 09/12/2018 by JeffersonMaher17 (1 review written)

After ordering a fridge from ao.com the company contacted me via telephone and email to keep me updated and informed about the order, the female member of staff with whom I spoke to was very polite and professional. The fridge arrived exactly at the time stated via text and order tracking service (which are very good). The delivery team were prompt, efficient and brought the fridge into the house to the specified room. They were neat tidy and left no mess, very professional.  I was very… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“BETTER THAN THE BEST”

Written on: 07/12/2018 by Hadassahl1982 (1 review written)

AO delivery team of were simply the best I have ever see. They were super efficient, were at my front door at 7.30 am and delivered an American style fridge freezer, installed a dishwasher and were out of the door in 25 minutes. No messing about and took them a few minutes to figure out installation. So pleased with the service. Have never used AO before but their service , efficiency and teamwork was really the best I have ever seen. … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Don’t trust these clowns with your money”

Written on: 02/12/2018 by Djdee13 (1 review written)

Had no issues with the delivery and Installation service from this company, however if your product has a fault they won’t hesitate to leave you high and dry. The price might be good and delivery quick but think very carefully before placing an order, if something goes wrong this company simply don’t care or won’t try to be helpful once they have your money. Their tactic is if there is a problem with your product they pass you straight to the manufacturer to sort it out. They won’t… Read Full Review

Ao.com's Response to Djdee13's Review

Written on: 03/12/2018

Good Morning

I'm extremely sorry to read of the issues you've experienced with your appliance. I can certainly appreciate how disappointing and frustrating this must be for you.

So that I can look into this matter in detail, we would require your order number and post code so that your details can be located on our system.

Rest assured, we're here to help and want to provide you with a satisfactory resolution.

Kind regards

Rob - ao.com

Reply to this comment

Djdee13's reply to Ao.com's Comment

Written on: 03/12/2018

AOL2621072 DY5 2DS

Reply to this comment

Ao.com's reply to Djdee13's Comment

Written on: 04/12/2018

Good morning

Thanks for providing your order details.

We usually suggest that customers speak to the manufacturer, as they are the experts when it comes to their own products and can offer the best advice.

Before an appliance is placed on the market, it undergoes vigorous testing, as do the component parts. However, no manufacturer can guarantee how long an appliance will last before a failure occurs. Therefore, the manufacturer supplies a guarantee period for parts and labour in which repairs and parts are covered.

We'll always do our best help customers with any issues they are experiencing, and it's most unusual for a customer to have so many faults with two separate appliances.

Having looked at the notes on the order, I can see that in order to resolve this issue we have agreed to replace the machine for a completely different make and model.

Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this

We take customers comments very seriously and always try to improve the services we provide from your valuable feedback. We're constantly working hard to make sure our customers agree that we're exceptional in the moments that matter. I'm sorry this has not been your experience on this occasion.

Thanks

Michael - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“excellent crew delivered and connected Electra...”

Written on: 02/11/2018 by Ogden1955 (1 review written)

excellent crew delivered and connected Electra washing machine good communication polite customer service. ao.com first time dealing with this online retailer, wonderful customer service, dealt with connection problem, reordered another washing machine and delivered and connected next day. will be using this retailer again, they certainly stand out from the other companies in customer service and helpful call centre staff. great communcation and crew drivers… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Waste of time and energy”

Written on: 30/10/2018 by 153Hackett (1 review written)

I am extremely dissapointed with the service i’ve received. I ordered a vax steam mop (brand new) from Ao ebay. Upon receiving it the mop did not work at all, generating no steam. I requested a replacement as it arrived FAULTY but Ao said they do not deal with replacements for vax products? I was confused because the product did not develop a fault after I used it, it was a faulty product I received. Anyway I received a call from Ao customer service and I agreed to return the mop to vax… Read Full Review

Ao.com's Comment

Written on: 30/10/2018

Good afternoon.

Thanks very much for your review.

I am very sorry to learn of this issue with your steam mop. Please can you reply with your order number so that we can look into this for you?

Kind regards,

Katie - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“First class service, punctual, efficient. Extremely...”

Written on: 23/10/2018

First class service, punctual, efficient. Extremely helpful. Constant update from emails to text to phone call from driver. Would recommend to all. Cooker was then placed in kitchen ready for connection. Delivery offered to remove packaging but choose to leave as kitchen not ready for connection. Hoping when unpacked that allis well, I am sure it will be. I have used AO before and have always been delighted with the service. No complaints, thoroughly delighted… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Service and Delivery Team”

Written on: 11/10/2018 by JBills (1 review written)

Delivered a tumble dryer today. On time,helpful, quick service and the tumble dryer is up and working in 5 minutes… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Delivery of fridge /freezer”

Written on: 06/10/2018 by Toriq193 (1 review written)

All i can say is it couldn't of gone smoother . The guys were friendly, certouse and well informed through out .I would highly recommend to anyone and would defiantly use AO again . Took all packaging and scrap as well , cannot fault the service . My new fridge/ freezer is way better than expected and great value for money .All round 1 very happy customer… Read Full Review

Report this review
Was this review helpful? 0 0
overview