ao.com Reviews

★★★★☆
4.5 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
ao.com - Ask a question now

Media Gallery for ao.com

ao.com
ao.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Best Delivery Drivers!”

Written on: 22/01/2020 by Eliant34 (1 review written)

Two friendly, quick and professional drivers! Great service highly recommend them both to family and friends! Always love using AO.com and to get a brand new cooker the next day. Quick and professional service to get any appliances you wish! Loved everything and wouldn’t change anything… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Damaged my property, won't repair!”

Written on: 22/01/2020 by dmagui (1 review written)

Paid for installation of new ovens and removal of old. On removal, the team dropped the oven on our front porch, damaging the step and the tiling. AO asked me to obtain quotes from builders on my own time, then after I'd found one willing to do the job told me it was too much and they would only pay for new tiles, not labour! Which was a quarter of the cost of the job! Shocking service, now left with a porch with cracked and broken tiling to fix at my own expense. Illegal and wrong!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible delivery”

Written on: 19/01/2020 by Amari80 (1 review written)

Great price but rubbish delivery service. Stayed in 7am to 7pm - online tracker kept pushing back delivery eventually past 10pm saying “we are late but it’s still coming”. No one called. Gave up at 11.20pn. Called AO this morning (they didn’t call me) and apparently they stop deliveries at 7pm. . Why didn’t the tracker say that??? Poor. Very poor. Should have paid a few pounds extra for another firm… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Non existent service”

Written on: 10/01/2020 by Gulliblegoldengirl (1 review written)

Paid for washer including disconnect reconnect and recycle. Machine delivered packaging removed and was told that washer could not be connected as pipe was connected to water pipe and if they tried to remove pipe kitchen would be hit with a massive waterspout and I would have to call a plumber ASAP. When I pointed out that I was told expert engineers were promised I was told Sorry missus we are only drivers. I was left with my old machine my side by side drier and new machine all in the middle… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A great experience. ”

Written on: 30/12/2019 by BigDavid (1 review written)

I contacted them once by phone and twice by email with queries. In each case the query was dealt with in a timely manner. They understood fully what I was asking, and answered fully. We were equally impressed by the 2 gentleman who came to install the machine. They came on time. They were highly skilled and friendly. They took great care not to damage anything when removing the old machine and bringing in/installing the new one. A huge credit AO… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They damaged our new washer and fly tipped the packaging ”

Written on: 24/12/2019 by Scottryl (1 review written)

Absolutely disappointing, we paid for removing the packaging and the delivery guys fly tipped the packaging with our name and address on which is in breach of DATA PROTECTION ACT. Also they damaged the washer by using there knees to move it… Read Full Review

Ao.com's Response to Scottryl's Review

Written on: 02/01/2020

Good morning

I'm very sorry to learn that these things happened. I think it goes without saying that this isn't acceptable, so please accept our apologies.

I hope that you've made us aware of this so that we can take steps to resolve the issue, but if you haven't then please contact us via a method listed on the contact page of our website. Our team will happily look into this further for you and look to provide a solution.

Once again, please accept our apologies.

Kind regards,

Stewart - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Could not get better - why go anywhere else?”

Written on: 22/11/2019 by richardwilliam (1 review written)

As usual AO delivery process beats others hands down - informative, notice, time. Again as usual an excellemnt installation crew. Particularly liked attention to detail with built in dishwasher install really could not get any better. Given that prices are competitive why go anywhere else? … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Delivery”

Written on: 08/10/2019 by SavanahPugh (1 review written)

Excellent service great delivery… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service again !”

Written on: 06/10/2019 by Scalascoot2 (1 review written)

Second time we've ordered an item from AO and not disappointed.The service was excellent and the delivery team were highly professional (LU 145 ).Would recommend without hesitation and look forward to using the service in the future… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“AVP27”

Written on: 03/10/2019 by cadnam (1 review written)

Had a Dishwasher delivered and fitted today work good and helpful… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“guys arrived on time, rang before they arrived, polite...”

Written on: 03/10/2019 by Kylied100 (1 review written)

guys arrived on time, rang before they arrived, polite guys, would recommend them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service from ao”

Written on: 26/09/2019 by MBelcher (1 review written)

Had a washing machine delivered yesterday by the crew. They were professional, friendly, polite and very efficient. They installed the new machine quickly and with no fuss and took away my old one leaving everything clean & tidy. Very impressed with the service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“They were fantastic delivery guys, polite, helpful,...”

Written on: 13/09/2019 by Jadat239 (1 review written)

They were fantastic delivery guys, polite, helpful, efficient, a real pleasure Placing the order was easy, good website Overall a good buying/delivery experience, highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Faultless Service ! ”

Written on: 09/08/2019 by Shazzaandmm (1 review written)

Great experience from ordering to delivery. Easy to place order. The delivery team were polite, couteous and very helpful. A pleasure to deal with… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never buy”

Written on: 16/06/2019 by 445Franklin (1 review written)

The gun hasn’t come and we have waited for almost a month this is getting ridiculous and annoying I have missed many airsoft wars as I haven’t had the weapon NEVER BUY FROM HERE!!!… Read Full Review

Ao.com's Comment

Written on: 17/06/2019

Good Morning

I'm sorry to learn of the experience you've had in obtaining your item. I can certainly appreciate how disappointing this must be for you.

I believe this review may be for a different company as we don't stock or sell airsoft items as described in your review. Should you believe you've placed this order via our website, please give our Contact Centre a call so that we can assist further.

Kind regards

Rob - ao.com

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Total Rubbish ”

Written on: 03/06/2019 by Marc1976 (1 review written)

Recently purchased a top of the range TV from AO. Delivered but within 10 days it became faulty, had to basically prove it was faulty with the manufacturer before AO would exchange, bearing in mind its 10 days old!! So having to sort the issues myself with no help from AO they exchanged it for another set, same model. After 1 yes 1 day it developed a fault.. So having lost faith in the brand AO refused to supply me a TV of a different make but the same specifications.. They would only swap for… Read Full Review

Ao.com's Response to Marc1976's Review

Written on: 04/06/2019

Good Morning

I'm very sorry to learn of the experience you've had with us on this occasion. I can certainly appreciate how frustrating this must have been for you.

So that I can look into this for you, please reply to this review with your order number and post code so that I can locate your details on our system.

Kind regards

Rob - ao.com

Reply to this comment

Marc1976's reply to Ao.com's Comment

Written on: 05/06/2019

Absolutely no point in talking to AO. They don't listen to a word, all you get is the usual patronising chat. Oh and to offer 40 pounds off of another product after losing 2 days work and countless wasted time and money on phone calls is frankly insulting. Never again and I will make sure everyone I know and everyone they know hear my story on your customer service.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“efficient delivery and communication”

Written on: 28/05/2019 by eeCarter74 (1 review written)

Ref: AVV324F Was contacted prior to delivery byphone and item arrived within allotted time. Very quick and efficient service. Friendly and helpful staff. Would definitely recommend to friends and family. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service , great delivery ”

Written on: 05/05/2019 by Joannafc1 (0 reviews written)

It was an excellent service from start to finish, I needed it Quickly and received it quickly. Delivery men were Gentleman and kept me informed from start to finish. Thank you very much to them. Very satisfied customer I will use you again and recommend your service to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Home delivery..”

Written on: 02/05/2019 by IanFarthing (1 review written)

Delivered my product exactly as advised, very pleased. Would definitely recommend AO.com to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE”

Written on: 25/04/2019 by Carly4567 (1 review written)

I got an cooker from ao a few months back. Long story short the oven blew up in my face glass shattered everywhere. They should have dealt with me direct as it is within 6 months but keep passing it back to the manufacturer for the warranty as they do not have engineers so they have to use my warranty when by law they shouldnt be involving the manufacturer. But they keep insisting that they have to. And the manufacturer is saying repair even though I am terrified to use this oven i am disabled… Read Full Review

Ao.com's Response to Carly4567's Review

Written on: 26/04/2019

Good Morning

I'm very sorry to learn of the issue you've experienced with your cooker. I can certainly appreciate how concerning and disappointing this must be for you.

In the event of a customer experiencing an issue with their appliance 30 days after delivery, we would require an engineer to attend so that they can assess the issue with the appliance. We have a great relationship with all manufacturers and would seek the use of their engineer service as they are trained and have comprehensive knowledge of the items they design and produce. Following the engineers visit to your property, the item has been confirmed as repairable. At this stage, this would be the resolution we would offer as it disproportionate to your request in exchanging the item.

When calling our Contact Centre, a customer’s call may get diverted to directly to the manufacturer depending on the selections they have chosen. However, we're more than happy to liaise directly with a manufacturer on a customer’s behalf, and I understand that you've been discussing this matter at length with my colleague, within our Customer Service Team. My colleague is currently escalating this matter further with the manufacturer in providing the resolution that you’re seeking. As soon as my colleague has an update regarding this matter, she shall be back in touch with you directly.

Kind regards

Rob – ao.com

Reply to this comment

Carly4567's Response to Carly4567's Review

Written on: 29/04/2019

An update on this review.
After weeks of this issue AO are sorting out my issue. So I do thank so for coming around but I am disheartened with all of this stress it has caused me. Therr has been 2 people within AO who have amazing customer service skills and go out of their way to help when others wont. So thank you

Reply to this comment

Sleeves's Response to Carly4567's Review

Written on: 26/04/2019

I don`t understand how AO would be fully responsible for a manufacturing fault. Passing it back to the manufacturer would be the sensible thing to do, as this could create a recall for ovens that could be potentially dangerous. I personally purchase from AO and have done so for many years with no problems.

Reply to this comment

Carly4567's reply to Sleeves's Comment

Written on: 29/04/2019

If a product is actually under 6 months the fault is with the retailer and not the manufacturer. As they sold the product as you paid them the money. If after then it is with the manufacturer. And I done a lot of research into this as I was being passed around. Yes the manufacturer needs to recall but they wont do that.
Also I always used AO. But this was the worst. They have now taken responsibility and are actually sorting the issue out .

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
overview