ao.com Reviews

★★★★☆
4.5 / 5
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Latest Reviews

★★★★★

“Excellence”

Written on: 20/02/2018 by sparkyloulou (1 review written)

First time have had any dealings with this company. Very impressed with the professional approach from the telephone call to the delivery guys also on line Great service all round. Highly recommendedp… Read Full Review

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★★★★★

“Super customer service”

Written on: 31/01/2018 by eddduck1948 (33 reviews written)

Good prices and speedy delivery as usual but due to problem to my credit card I had to speak to customer service. The gentleman who spoke to me was a credit to the company - helpful patient and knowledgeable- possibly the best experience i have had from any customer service dept. .. Well done… Read Full Review

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★★★★★

“Ao to the rescue”

Written on: 26/01/2018 by 448Smith (1 review written)

Having had problems with my 10 month old hoover dishwasher 3 times i called ao told them my problem next day new dishwasher was delivered now thats customer service for you many thanks mrs norwood… Read Full Review

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★★★★★

“Great prices and service”

Written on: 24/01/2018 by jrEllis61 (1 review written)

Our washing machine packed up last year and found this company, ao.com, to be the cheapest to replace it. Wasn't sure about buying online, but the process was simple and painless, and our new washing machine was delivered and fitted in perfect condition and our old one taken away at a little extra cost. Perfect. So, when our fridge packed up over Christmas, we went back to ao.com for an upgrade to a fridge freezer. However, I was having a bout of insomnia at the time, and my brain get… Read Full Review

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★★★★★

“tumble dryer delivery”

Written on: 17/12/2017 by barneywanderer (1 review written)

fantastic, crew namely they were ever so helpful and so polite… Read Full Review

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★★★★★

“Fantastic Customer Service and delivery.”

Written on: 09/12/2017 by Shaun-91 (1 review written)

Today on the 8-12-17 I called the Ao customer service line about two issues with my appliances I had recently ordered from AO. I was greeted by one of the staff. I am writing today to let you know how hugely happy I am with the conclusion of my issues thanks to that member of staff and about them as a point of contact for a customer. He was polite and knowledgeable from the start with an extremely friendly manner. It always seemed he was committed to solving my problem. Due to this it has made… Read Full Review

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★★☆☆☆

“two weeks late”

Written on: 08/12/2017

Initially , the sales operative was very clearly disgruntled that I didn't want extra insurance despite his pressurising me................ Courier continually misleading, tracking indicated delivery imminent but this never transpired. Apparently they are very busy at Christmas...go figure !!! we all are . Wrong item then delivered over a week late, money taken was right though. Customer services team very helpful but delay continues. Had to stand my plumber down for a third time. As a… Read Full Review

Ao.com's Comment

Written on: 11/12/2017

Good Morning

Thanks for taking the time to get in touch with us.

My apologies for the manner in which the Protection Plan came across from the Agent you spoke to. The Plan offers additional peace of mind when buying an appliance and protects you for more than a standard manufacturer warranty. We understand that the Plan isn't for everyone and the decision to take it up is completely optional. I'll ensure your comments regarding the Plan and the manner in which it came across are passed on to our Quality Team as we're always looking to improve the service we offer.


I'm truly sorry to read of the experience you've had with us concerning the delivery of your appliance. This isn't the journey we want our customers to have with us at all.

So that we can look into this for you, we would require your order number so that we can access your information. If you could reply to this review with that information, it would be greatly appreciated.

Kind regards

Rob - ao.com

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★★★★★

“Delivery”

Written on: 06/12/2017

Nice friendly delivery from delivery crew members Thanks guys for making sure I have a cooker for Christmas… Read Full Review

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★★★★★

“Fabulous customer service ”

Written on: 10/11/2017 by Simeonx322 (1 review written)

Ordered Sharp Tv for my parents for Christmas, it arrived as promised. It had a faulty picture, I spoke to the wonderful customer service team. I had to get the serial no and send them a photo of the picture that we could see. Within 24 hours the old tv was taken away and replaced. Fantastic service and very happy parents. Would 100% recommend AO.com… Read Full Review

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★★★★★

“EXCELLENT SERVICE DEL ON TIME ON PROBLEMS”

Written on: 20/10/2017 by PETER500 (1 review written)

THE DEL TEAM WHERE EXCELLENT TOOK THE OLD MACHINE AWAY KEPT IN CONTACT SO I KNEW WHEN DEL WOULD BE… Read Full Review

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★★★★★

“Absolutely fabulous!”

Written on: 13/10/2017 by kazzyw111 (1 review written)

Absolutely fabulous! From my initial enquiry through to waving goodbye to the professionals who brought my appliances to me and fitted them perfectly. 100% honest review… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 12/10/2017 by jphtessier (1 review written)

All together a very unpleasant experience. I ordered 3 chest freezers and a free standing fridge for over £ 1000. Get a message saying they 'll be delivered on Monday between 7am and 7pm - a 12 hours slot.... ok. On Sunday (?), I have an email saying one freezer won't be delivered but I can pick an other one, which I do. On Monday at 6.58, I have a message from the driver saying "I'm off you're not in). I open the door at 7.02 and he refuses to come back. I call and I'm told the next… Read Full Review

Ao.com's Response to jphtessier's Review

Written on: 12/10/2017

Hi

I'm very sorry to read of the overall experience you've had with us. This isn't how things normally go I assure you.

I can see from the notes on your order that you've spoken to my colleague Wisha regarding this today. Rest assured, your comments shall be passed on to the Logistics Team for them to investigate internally. We want our customers to have the best journey they can with us and your feedback is crucial in us improving the service we offer.

I understand that one of the appliances has now been refunded to you in addition to the service charges. We're gutted to have let you down and hope that you'll consider us again sometime in the future.

Kind regards

Rob - ao.com

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★★★★★

“Excellent Customer Service ”

Written on: 20/09/2017 by jeFoster1971 (1 review written)

I would like to say how impressed I am with your customer service team. Today 17-9-17 I had the pleasure of speaking to a lovely lady who has sorted out replacement laptop trolley bag.  She was most helpful and very apologetic.  I found her excellent communication skills kept me informed throughout my call which made me feel at ease whilst my replacement item was re-ordered.  I am impressed with the way my enquiry was handled and shall be singing your praises … Read Full Review

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★★★★★

“Fridgemaster MS91518FFS American fridge freezer ”

Written on: 12/08/2017 by Wendycanfield (0 reviews written)

Delivery arrived at 7 am. The delivery men were helpful and pleasant. They sort out the route they would take to make sure of the safety of themselves, others and the large item being delivered They took great care and attention . My fridge freezer was in place within minutes. Great job. Made my life easy. Thanks guys'll… Read Full Review

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★☆☆☆☆

“never agian”

Written on: 12/08/2017 by Regret1000 (1 review written)

Never buy anything from here, i bought a bosh fridge and it looks cheap and nasty yet it was £400. A few years ago i bought a smeg oven and the same thing. Never never never buy things without seeing them in person first. I sooo wish i went to currys… Read Full Review

Ao.com's Response to Regret1000's Review

Written on: 14/08/2017

Good Morning

I'm sorry to read that you're unhappy with the appliance that was delivered to you. This is the last thing we would want to happen.

We provide as much information as we can on our website so that our customers can find the perfect appliance for their needs. We offer a range of images and also video reviews so that each customer can get a feel for how the appliance will look in their home.

I'm pleased to advise that we do offer a free 30 day returns option. This allows each customer the opportunity to inspect the appliance and ensure they're totally happy with the appliance before using it. If you contact me I will send you the link to show how this works.

Should the appliance yet to be installed or used, we would be more than happy to swap the appliance for you or offer a full refund. You can do this by speaking to our Contact Centre.

If you require any further assistance from myself, please reply to this review with your order number so I can help.

Kind regards

Rob - ao

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★★★★★

“Great Value and Service.”

Written on: 03/08/2017 by Vanner (1 review written)

We recently purchased a BEKO CRFG1582W Fridge/Freezer from AO. and were delighted with the price (£50 less than Curry's or Argos!). Delivery was made on the chosen date, with early notification of our 4 hour slot and frequent updates thereafter. This replaced a 7 year old Hotpoint iced diamond of identical width and depth but is slightly taller and £100 cheaper than the Hotpoint was in 2010. Although the outer dimensions are similar, the capacity of both sections are much bigger and the… Read Full Review

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★☆☆☆☆

“Shoddy refund”

Written on: 18/07/2017 by RoyColvin (2 reviews written)

Bought a PC from this lot mid-June, not collected from Collect+ so returned to AO untouched by me. Collect+ weren't able to deliver first time around and had to leave a notice, tried again a few days later and this time accepted. AO guy then told me it would take 3-5 business days for refund to Paypal, didn't happen of course. Opened a dispute with Paypal then called AO to ask where refund was, to be told that they had only got the item back yesterday - after both Collect+ and AO told me a week… Read Full Review

Ao.com's Response to RoyColvin's Review

Written on: 19/07/2017

Hi Roy

I'm sorry to read about your recent experience with us.

If an item is returned to us, we process a refund as soon as we receive it back in the warehouse. Refunds usually take between three and five working days, however this can vary when refunding back to a PayPal account.

Unfortunately, you have not provided an order number to enable me to look into this matter further. If you could provide me with this, I would be happy to do so.

Thanks

Michael - ao.com

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★★★★★

“Delivery service ”

Written on: 07/07/2017 by Robertmirow (0 reviews written)

Brilliant service. Lovely delivery service with a smile. Cannot praise so enough… Read Full Review

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★★★★★

“VERY HELPFUL CREW ”

Written on: 29/06/2017 by Davidson98 (1 review written)

Delivery on time and crew could not be more helpful. Washing machine was taken around back and lifted into position that I requested. Thank you… Read Full Review

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★★★★★

“quick delivery”

Written on: 27/06/2017 by dkuipers (4 reviews written)

Needed a washing machine quickly on a Friday and AO had it at a good price with delivery available for Saturday or Sunday. Checkout was very straightforward and the tracking info was easy to access. The app meant I could see exactly when it would arrive on the day. Delivery staff were helpful and I'm happy with machine so far. Had a sales call offering extended warranty which was a bit irritating - if I wanted it I would have bought it at the time. This was my first experience with AO but the… Read Full Review

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