ao.com Reviews

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Latest Reviews

★☆☆☆☆

“Always higher price and horrible customer service. ”

Written on: 11/03/2021 by HelaJ (1 review written)

The price is always higher than the market price not to mention the Worst customer service you can expect. After purchasing over the phone (because of 'matching the price') they took all my card details and got approved over the phone. They deducted the amount then canceled the order purchase without giving a valid reason putting me on chat and phone calls for more than 5 hours, (of course I have to wait for 5 days for a refund if it happens). The funny thing is they increased the price of the… Read Full Review

Expertlogistics's Response to HelaJ's Review

Written on: 07/04/2021

Good Morning

Sorry to hear about your experience.

To allow us to look into this further, could you please email us with a copy of this review, the delivery postcode and name the order was placed in?

Many Thanks

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★☆☆☆☆

“Disgraceful delivery service”

Written on: 10/03/2021 by Mel5835 (1 review written)

I Wish I could give 0 stars for the delivery drivers,lazy isn't even the word,waited 2 weeks for my delivery of a cooker and washing machine as I'm desperate after moving into a new property ,finally relieved as my delivery was today and they sat in the van ,phoned my mobile which had no reception in the area ,couldn't be bothered to get out of they're van in the rain to knock as they should,then drove off ,now I have to wait another 10 days for my items for a new delivery ,I have made an… Read Full Review

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★★★★★

“Delivery of my new washing machine ”

Written on: 07/03/2021 by Glassofwater (1 review written)

Had delivery and installation of Hoover washing machine on Friday 5 March 2021, by Expert Logistic / AO. After many unhelpful delivery’s before it was refreshing to have two of the most polite and helpful delivery men. No questions about stairs or humming and hurrying, old machine out new one in. I am not allowed by your rules to name them, so thanks again to T & J… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 02/03/2021 by JasperJP (1 review written)

I called and placed an order, they price matched John Lewis for me. Delivery was booked and i received an email to tell me the time window. I checked their tracking system half way through this time window, the system did not recognise my telephone so it asked me to input my order number, it did not recognise this either. I called and waited 10 minutes in a queue, then was told the driver could not find my property (the first driver in 8 years of living here that could not!) then got told they… Read Full Review

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★☆☆☆☆

“Avoid Completely / Unacceptable After Sale Service.”

Written on: 07/02/2021 by Santos374 (1 review written)

Avoid Completely / Unacceptable After Sale Service. I Purchased an Hotpoint Gas Cooker, a toxic odour fume like smell that was advised by thier installer that it's a new oven smell that will go away after 1 hour. Unfortunately this was not the case as it went on for 10 days untill I had enough of the constant toxic & suffocating fume when the oven and grill section is switched on. As I felt this was not right I contacted AO who directed me to the manufacturer Hotpoint to arrange a repair… Read Full Review

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★★★★★

“Great ,friendly service This morning there time...”

Written on: 05/02/2021 by Hrob1993 (1 review written)

Great ,friendly service This morning there time keeping was great overall happy with everything thank you… Read Full Review

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★★★★★

“best in town”

Written on: 19/11/2020 by sammatt77 (1 review written)

all staff on phone were very very good and help a lot thanks always will use you ao.co… Read Full Review

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★☆☆☆☆

“Do not use, use Curry's instead”

Written on: 07/11/2020 by DanielCoe (1 review written)

Previously I used AO and the experience was good, however this time I cannot say the same. The experience went from bad to worse too potentially catastrophic. Bad - we had a time slot allocated, which was not adhered too instead they were 2 hours late. Worse - they were not able to fit the product because they said there was an open valve pipe there. Potentially catastrophic - the engineer a "gas safe" registered engineer left this potentially life threatening open gas valve without… Read Full Review

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★☆☆☆☆

“absolutely terrible and lying customer service”

Written on: 26/10/2020 by AliviaRafferty336 (1 review written)

Absolute rubbish. Ordered 2 items for delivery and installation today, was advised that I would get a text this morning with a delivery timeslot. Received a number of emails but no text. Final email stated delivery 10.33 to 14.33 so waited in. Come 3 p.m. heard nothing, checked the alleged 'realtime tracking' of order many times, which confirmed both items out for delivery and install today by specified man. Phoned the number for him, didn't work. Phoned AO direct and after 15 minutes of… Read Full Review

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★☆☆☆☆

“Customer Service Abysmal”

Written on: 13/09/2020 by KenFrederick (1 review written)

I only rated one star as ZERO wasn't an option. I have been using AO.com for many years, on the whole the experience gas been good until recently. I purchase appliances for my customers whilst supplying and installing fitted kitchens. I completed an order for 7 items at a cost of approx £1500 or more, chosen from items available in stock to be delivered to my customers home. The order was placed some 4 weeks prior to delivery. 3 day before delivery my customer received a phone call to state… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 12/08/2020

I have emailed this company a number of times to explain the product fitted is in fact faulty in that the fitted door has separated itself from the Fridge door. I have not received a reply from either of those emails so I followed this up with a call to the customer department. Customer service accepted that the fault needed rectifying and agreed they would email me straight away with a date and time for an engineer to return to my home. I have never received that email I made another call… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 29/07/2020

Long story short: They delivered a large fridge freezer to my 70 yr old mother who lives alone and now she has been left in lots of pain from having to manoeuvre and lift by herself to get it working! Disgraceful after sales service!… Read Full Review

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★★★★★

“fridge freezer delivery”

Written on: 19/07/2020 by Poolegy1977 (1 review written)

excellent service and prompt delivery… Read Full Review

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★☆☆☆☆

“Refuse to replace faulty product”

Written on: 14/07/2020 by Eden323 (1 review written)

They won't replace the faulty TV they have sold me. Constantly inaccurate about sending me troubleshooting steps… Read Full Review

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★☆☆☆☆

“Where is my galaxy s20+ ??????”

Written on: 08/07/2020 by johnwhitwellvet (1 review written)

Tried ordered a new samsung s20+ online 10 days ago. The website would not allocate me a delivery spot so had and online chat and was contacted 30 mins later by adviser on my mobile. odered phone and payed for it to be delivered that friday as i am a vet on call and my currenty phone was failing. It never turned up. I contacted them and was told they would sort it and that if I canceled the order it would take over two weeks to get my money refunded so I should bear with them. Nearly a week on… Read Full Review

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★☆☆☆☆

“AO care is Terrible”

Written on: 17/06/2020 by CheyanneHatch260 (1 review written)

AO Care I am highly disappointed by ao care, I signed up with last year 10/09/19. There was replacement of the smart tv the follow month-today 17/06/2020 there was another accidental damage. I called ao care about it-they told me that mine policy has been cancelled without my knowledge. I could not believe my ears what I was hearing. this is very bad. I will advice people not to sign up with ao care. … Read Full Review

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★☆☆☆☆

“Absolutely shocking company ”

Written on: 07/06/2020 by 198555 (1 review written)

Absolute shocking service Absolute shocking service ! I ordered this laptop on the 4th of June and paid extra (£15) for next day delivery (before 12). On the delivery day I got a call to set up an insurance for it at around half 11, I set up the direct debit which they have already taken and I asked where the laptop was, they said it wasn’t coming and would come tomorrow. Following the call I then got an email to say that the laptop hadn’t even arrived at the warehouse yet and it would… Read Full Review

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★☆☆☆☆

“Just want your money!”

Written on: 12/05/2020 by Madeleinez290 (1 review written)

NEVER ordering from this company again! Just want your money customer service absolutely awful. My daughter made a suggestion to which the receptionist replied "That's a good idea!" because she obviously hasn't had any customer service training. Had to order from Currys which I should have done from the beginning Awful backward company!… Read Full Review

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★★★★★

“excellent”

Written on: 27/03/2020 by MeganCobb (1 review written)

Bought a freezer March 2020, all delivered as said on time, surprisingly cheery delivery crew during a time when all other services have shut down… Read Full Review

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★☆☆☆☆

“dire”

Written on: 21/02/2020 by jbingo1 (1 review written)

dire - tried and failed miserably to buy a kettle. They insisted I had not paid for it. Contacted the bank and they said the payment had gone through and gave me the authorisation code. order cancelled - lets see if the money is refunded ???? a very condescending chap gave me a lecture on how to run a business. I won't even try to use this lot again- what a waste of time… Read Full Review

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