Xoom Reviews - www.xoom.com

★★★★☆
4.4 / 5
90% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor Customer Service”

Written on: 05/02/2021 by treasurersrf (1 review written)

The first time I was able to send money overseas with no problem. Since then, every time I try tp send, my transaction is canceled. When inquiring as to why, I get no clear answer on the phone. Email states a "security" concern which is pretty generic. Last time was the worse. Person would not work with me as to cause even after all the identifying information was provided. Guess I'll go back to WU with the higher fees. … Read Full Review

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★☆☆☆☆

“Misleading Transaction Time; Xoom As Bad as a Payday...”

Written on: 05/10/2020 by Kelley356 (1 review written)

I was redirected to Xoom from my PayPal account page, in order to send money to a relative in an emergency. As I was filling out my personal information and the recipient's, my old address shows on the Xoom page to enter my cc info, and there's no way to edit it. (I moved over a year ago and updated all my cc address info at the time. I was surprised to see my old address, given that PayPal has had my current one for over a year.) Also, in the transaction process of filling information out… Read Full Review

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★☆☆☆☆

“Delay in delivering or transfering Molney period. ”

Written on: 07/07/2020 by Rammenon (1 review written)

Don't believe these Xoom. For me it took more than one week to get the money in my account. When ever we call they are telling sorry for that sorry for that. Thee is no guarantee they transfer the money on time. Better search for other way to transfer money. The advertisment and promises is saying within 24 hours. For me it took more than one week and above. So better to look another way to transfer fund specially in another currency. … Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 16/10/2019 by paul3262 (1 review written)

This is a true review XOOM I am trying to transfer my own money from my own account in USA to my own account in UK I sent all documents required so that my account could get verified My first $100 transaction I had to answer lots of security questions that's fine but then I asked will I have to answer all these again NO SIR Great Transaction 2 $1,000 once again I had to answer every question going before they released my money so then I asked will I have to answer all these again NO… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 14/08/2019 by Powersvt114 (1 review written)

This company is a joke. I am trying to send $500.00 to a friend in China and they requested further verification. I first informed the service personnel that I have been a Paypal customer for over 20 years and have around 2000 positive feedbacks on eBay. I further stated that I have easily spend over $50,000 over the years. At first when they wanted further verification I was hesitant in giving out my government id (drivers license) but after being given assurances of the securities of Xoom, I… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 31/07/2019 by Wallapau (1 review written)

Opened an account and succesfully transferred 2 transactions then done a 3rd to the same recipient same details only to get a message to call them where they said the verification process failed so transcation cancelled and i couldnt use xoom again and my money will take 3 to 5 days to get back to my account when i asked what they needed verifying they couldnt tell me sayinng it would compromise there process utter useless… Read Full Review

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★☆☆☆☆

“The worst internet experience ever”

Written on: 15/04/2019 by Starbuttz (1 review written)

TOTALLY INEPT AND AGGRAVATING. Despite having used them before and having an account for a couple of years, and having been a Paypal customer since they became requisite for Ebay, and having the same bank account, billing address, phone number for years, they decided my recent transfer request was suspicious. Even after THREE 20 minute calls to their absolutely useless help center, answering all of the questions correctly time and time again, they cancelled my transfer after about a week of… Read Full Review

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★☆☆☆☆

“Incompetent Verification Procedure”

Written on: 27/03/2019 by CodeSchlocker (1 review written)

Do not expect a large transfer ($10,000) to be handle expeditiously. I get a call everyday since requesting their service, asking for yet other forms of verification. I'll stick to my bank making wire transfers for me, in the future. I'm still in the process of this transaction, but, after reading these reviews, I don't have much hope. If they call me again tomorrow, I will cancel… Read Full Review

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★☆☆☆☆

“Stupid System”

Written on: 03/01/2019 by imShaw378 (1 review written)

Somehow a fraudulent transaction was processed using my account. I couldn't think of how that could have happened other than an inside job. I was able to finally get my money back but I think from my bank itself and not from them. I kept my faith on them so I tried to give them another try but this time they would not reset my account and wouldn't let me do any kind of transfers anymore. They asked me all these security questions and was able to answer all of them but at the end they told me… Read Full Review

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★☆☆☆☆

“Read the reviews first in the future.”

Written on: 30/12/2017 by wfDavis164 (1 review written)

I should have read the reviews first. Trying to send money from an account in US to account in Japan was a complete waste of time and resources. … Read Full Review

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★★☆☆☆

“Bad service from PayPal”

Written on: 15/09/2017 by 1972Matthews (1 review written)

Since xoom is part of PayPal is not the same it is so difficult to send money ! You do all the paper work and when you want to complete it it goes to pay pal and stops! You can not do anything else I been trying to send money to Guatemala since last week and I can't!! It sucks!!… Read Full Review

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★☆☆☆☆

“Excessive Irrelent Verification Process”

Written on: 08/09/2017 by Neb2000 (1 review written)

This company has the worst customer service I have ever experienced.They should just have a recording because they had one script and kept repeating the same thing no matter what I asked. I asked to speak to a manager and they had the same script which told me it was unlikely I was speaking to a manager. Note to Xoom: You aren't fooling anyone.It was like talking to a robot with no brain and no common sense. I signed up for Xoom providing everything they requested. Then they called and wanted… Read Full Review

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★☆☆☆☆

“Pain in the Butt”

Written on: 08/08/2017 by IsabelDiaz (1 review written)

Miserable experience and after over 30 days, sending them statements and my passport they still can't seem to figure it out. They tell me I am verified. I try to send it and they unverified me again. I have spent almost 2 hours on on this with multiple phone calls and every time they end with "Everything is showing verified" then I try to send and they tell me I am not verified. I told them after the 4th call if they did it again I would let people know my experience. Find someone else. Its… Read Full Review

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★☆☆☆☆

“fraudulent charges to my bank account”

Written on: 07/05/2017 by ciMonahan166 (1 review written)

last year xoom debited my bank account in excess of $1000... i had never heard of xoom until that transaction... i researched xoom.com and found it was a subsidy of paypal.com and used in large part to send money into the global community... i had to have my bank give me NEW account numbers and delete my atm card... eventually i got a reimbursement of my funds... today i find (about 10 months later) that again my account had been debited in excess of $100 (the same amount but 1 less… Read Full Review

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★☆☆☆☆

“Terrible servicio”

Written on: 29/04/2017 by UlisesBarry (1 review written)

No lo recomiendo es una compania muy mal servicio, no la recomiendo… Read Full Review

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★★★★★

“So worth it!”

Written on: 25/03/2017 by xhSchneider24 (1 review written)

Hi, I've been using Xoom for a few years now. I have sent money transfers to both banks and cash pick up locations in Guatemala City and Quetzaltenango and the recipients have been able to withdraw the money within minutes and at most 60 minutes. The reason for reviewing the comments is due to my traveling plans to Antigua Guatemala... wanted to see if anyone has sent themselves money to be picked up when they were travelling to a destination. I was hoping to avoid dollar conversion for… Read Full Review

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★★★★☆

“Xoom worked well for me.”

Written on: 23/03/2017 by Clarkmn38 (1 review written)

I was stranded in Mexico with no funds. So I sent some money by Xoom to a friend of mine here. It was the first time I ever used Xoom. It did take five days to process, but it did get here, and the pickup was no problem at all. For a fee of $4.99 I think it is well worth it. I only sent a small amount $250. I understand there are more delays and problems sending large amounts. That makes sense to me, too. I expect the next time I use Xoom it will process quicker. Overall I give four stars. I… Read Full Review

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★★★★★

“solo en 3 horas”

Written on: 18/03/2017 by Holmesec489 (1 review written)

en 3 horas tenia la transferencia hecha a un bnco en Mexico.. para mi funcionó excelente!… Read Full Review

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★☆☆☆☆

“Sucks”

Written on: 13/02/2017 by AaliyahSutton73 (1 review written)

Xoom is sucks Been a sending for a year already and all of a sudden they ask to increase my limit they close my account because i dont want to increase my limit… Read Full Review

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★☆☆☆☆

“Could not send money. Terrible customer service.”

Written on: 10/02/2017

After sending them all the paperwork, they cancelled the transaction. After going through layers of customer service, they tell me that my account could not be verified, but could not tell me why because it would "comprimize" their verification process. So, no help whatsoever. I cancelled my account with them. I didn't like anything about them… Read Full Review

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