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Latest Reviews

★☆☆☆☆

“online money stealers”

Written on: 24/03/2019 by choc999 (3 reviews written)

do not book with this company, you book online with a so called final price. they then ring you back and up the price. then refuse to give you your money back.please excercise caution when dealing with this company… Read Full Review

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★☆☆☆☆

“Morocco experience ruined ”

Written on: 06/03/2019

No information about what costs to expect, currency to take, amount to tip driver and guide. Hotels nothing like the examples given. Nobody to meet us at the airport. A Thompson rep finally located our guide. Guide spoke very poor English and understood less so all information was read from a guidebook. He was unable to understand our questions. I learned more from the street sellers in a Berber village on the last day who spoke and understood English and French. Arriving at our hotel late… Read Full Review

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★★★★☆

“Great holiday, some poor communication”

Written on: 26/10/2018

We booked with this through a deal on TravelZoo; so we got a good price, but it was still more than we normally pay. But I was terrifically impressed with the service from Broadway at the outset, as we had some extras which made us a bit difficult to suit, but the staff member we spoke to directly was really switched on and found several options for us; very communicative and helpful. However, not long after she left the company, and after that communications were fairly poor - no more… Read Full Review

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★★★★★

“Beautiful historic Prague ”

Written on: 15/10/2018

First trip to the beautiful city of Prague . Hotel Duo is a very efficient, stylish and immaculately clean hotel situated outside the city . Using the Metro is very easy. Booking and travel arrangements were also efficient and stress free. Would strongly recommend to anyone. Only issue was that the hotel was very warm and we had to have the window open ! Breakfast was very plentiful with lots of choice. For the money I would have to say this is hard to beat. Staff all very well trained and well… Read Full Review

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★★★★★

“Lisbon and Porto”

Written on: 31/08/2018

A superb two centre holiday. Thank you for looking after us so well. Marques de Pombal in Lisbon was a real eye opener. A superb hotel in a "classy" part of town, convenient for metro and buses. Full marks to hotel staff who were highly efficient. Would recommend without reservation. A very pleasant, (and absurdly cheap compared to UK prices) journey to Porto by high_speed train. Hotel Trinidade was close to the town centre in Porto. Fortunate to have four star status from our experience… Read Full Review

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★★★★★

“An excellent experience”

Written on: 31/08/2018 by Harper452 (1 review written)

All aspects of our holiday arranged through Broadway was perfect. Everything worked & went according to plan. So good to arrange the holiday by actually talking to someone instead of all online. Excellent service with our interests at heart. We found the holiday to be excellent value too. Quality of hotel, airport transfers & tours in resort were all very professional & of a high standard… Read Full Review

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★★★★★

“Very Professional”

Written on: 16/07/2018

I found every aspect of organising our trip away so easy with Broadway Travel, nothing was too much and they were so helpful all along the way. Then a couple of days before the trip one of my friends travelling had to cancel because her dad was very unwell and another friend took her place. Broadway Travel sorted all the changes out within an hour with new documents for the flight, airport car parking and the transfers at the other end. I did not have to worry about a thing. And any… Read Full Review

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★☆☆☆☆

“Shame I can't give nil stars”

Written on: 14/05/2018 by SC1948 (3 reviews written)

Booked a holiday through travel interaction which turned out to be through Broadway Travel. in the event Broadway travel responded to my letter of complaint by saying that they were sending this on to travel interaction.....Talk about passing the buck. According to the response I received everything that went wrong was my fault ! . I will never use either firm again and would advise you to steer clear… Read Full Review

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★☆☆☆☆

“On your own”

Written on: 18/04/2018 by Clinicalpharmacist (1 review written)

Having taken several holidays with Broadway travel , my general opinion was they were quite good and that is probably still the case provided nothing goes wrong . My latest experience with them highlights the difference between a good company from a bad company , how do they handle things when they go wrong and the answer was illustrated when returning flights were cancelled . The answer simply is you are on your own , in fact the only advice you will get is take it up with the airline not our… Read Full Review

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★★★★★

“Smooth Break”

Written on: 26/03/2018 by ukCarlson1976 (1 review written)

A wonderful break in Krakow was easily and smoothly organised on the Broadway Travel website. Excellent choices of hotels and good information to assist in choices. Wlii definitely use them again… Read Full Review

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★★★★★

“Every detail taken care of!”

Written on: 21/03/2018

3 friends and myself booked a 3 night trip to Marrakech in March. From the moment of booking everything was taken care of. The flights were with Easy Jet and were excellent with plenty of leg room and we all sat together. On arrival at the hotel, Palm Menara, which was well situated, we were told that a local guide would be visiting us after lunch. His name was Rasheed and the advice he offered us was invaluable. The first evening he collected us from the hotel and showed us where various… Read Full Review

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★★★★★

“Brief holiday with friends”

Written on: 16/02/2018

This is the first time that we have used Broadway Travel, they have been excellent in every way, from booking with ease, sending documents, assisting with wheelchair assistance, the hotel they selected was very good and advice given was very helpful to old codgers, well done Broadway Travel we will been using again… Read Full Review

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★★★★★

“Excellent Service”

Written on: 16/01/2018 by JonathanMorgan58 (1 review written)

Excellent Service, everything confirmed in writing, not a single hitch and will use them again and again… Read Full Review

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★★★★★

“Perfect break”

Written on: 23/12/2017 by Cfromsussex (1 review written)

We travelled to Lisbon for a short break in December and cannot speak highly enough of the service we received from Broadway travel. The whole experience went very smoothly from start to finish including the flight, transfer and hotel which was perfectly placed for easy access to the metro. The whole experience exceeded our expectations and I would recommend Lisbon to anyone wanting a city break. There were no negative points… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 06/12/2017 by JudyannR (1 review written)

I was unable to print boarding passes so customer service e-mailed them to me, return boarding passes e-mailed following day so I could print them, but they also e-mailed them to my hotel to ensure that I got them . Fantastic customer service, they did what they said they would do. Thanks to stress free travel. Trip was good value and would certainly travel with them again… Read Full Review

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★★★★★

“Very professional service ”

Written on: 09/10/2017 by AJandMG (1 review written)

Hi we just wanted to thank you for making sure that our recent trip to Krakow ran smoothly. Our flights, transfers, trips and hotel ran smoothly and were all absolutely above expectation. Thanks again  … Read Full Review

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★★★★★

“Excellent in all respects”

Written on: 04/10/2017

Broadway Travel went the extra mile in willingly sending paper documentation when our printer was broken and then checking us in with Ryannair at the last minute when I was having difficulties doing so on the I-pad. Nothing has been too much trouble and I have been very impressed with all their dealings. Thank you, Broadway Travel, for removing the stress.........and incidently, the holiday in Riga has been excellent value for money!… Read Full Review

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★☆☆☆☆

“do not trust them”

Written on: 22/08/2017 by 456Barnes (1 review written)

they have an ABTA no but ABTA cannot help you as they have suppliers ie flight accommodation and transfers should any of these fail you are on your own !!!! government are now looking into this "loophole" hopefully Boardway will soon be held to book ! one can only hope I would steer well clear if nothing goes wrong it is ok but should anything happen you have no chance!… Read Full Review

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★★★★★

“Do What They Say They Will Do.”

Written on: 25/07/2017 by WeymouthOlympics (1 review written)

First time of using this company, they listened, were helpful and professional throughout the transaction and delivery, things happened when they said they would and how they would.. Thank you… Read Full Review

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★★★★★

“Simply Luxury Escapes - Excellent throughout ”

Written on: 08/07/2017

Booked through Simply Luxury Escapes - part of the Broadway Travel Group, cannot fault… Read Full Review

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