Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Latest Reviews

★☆☆☆☆

“Absolutely diabolical ”

Written on: 24/03/2021 by Scruffs2468 (1 review written)

I've booked a few holidays with them and their front end sales service and price is good but cheaper isn't better. The last couple of times weve had issues with the standard of villas in Orlando especially paying extra for an executive villa which wasn't up to a good standard as well as being dirty. Trying to get a complaint dealt with and money back is near none existent. They do not reply to emails, don't call you and just dont care. I would never recommend them and never use again. The… Read Full Review

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★☆☆☆☆

“Booking package to Dubai”

Written on: 16/08/2018 by Avahh324 (1 review written)

LEAVE THIS COMPANY ALONE DON'T TOUCH THEM WITH A BARGE POLE. Tried to book a holiday package to dubai in October, web site gave me a price for 10 nights 0f 1544.36. I wanted a 14.35 flight back to uk. Although the web page stated there was NO increase for this flight back, the company representative tried to state that there was a premium to be paid for that flight and that the price quoted was and average. I argued that this was a misreprestation and if quoted on the website it should be… Read Full Review

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★☆☆☆☆

“disgraceful,shocking unbelieveable”

Written on: 20/07/2018

just back from the worst holiday ever which I booked through this rogue company booked 21nights in Orlando florida in an executive villa the so called villa was a run down house in a residential area carpets filthy,showers slimey and dirty we had to take bedding and wash it before we could use it no change of bedlinen floor of pool dirty took us 3days to clean it grounds around pool filthy took 4days for management company to come and half wash it they told us he was to busy watching the… Read Full Review

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★☆☆☆☆

“Be warned, do not use this company”

Written on: 12/01/2018 by isSmith1962 (1 review written)

Worst company ever be warned. Complained about Executive Villa in Kissimmee which was not clean and definitely not Executive standard. Blinds falling to bits, had to use sheets to cover bedroom window. Shower filthy and in desperate need of some TLC and upgrading, dust and dirt everywhere, pool full of dead frogs and screen around pool torn and missing. Complained and provided photographic evidence to be told there was nothing wrong with it the day before we arrived !!! Was told Villa… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 17/06/2017 by KaylieKeegan1 (1 review written)

*Don't use this company we are having to take them to small claims court * fraudulent holiday packages that don't exist booked a holiday through them & they have taken my money & not supplied everything in the contract. Customer services shocking false & misleading terms & conditions Left my family & young children stranded in foreign company… Read Full Review

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★★★★★

“Bargain holiday fantastic helpful staff”

Written on: 14/04/2017

I would like to thank holiday genie for a fantastic family holiday to orlando we got our holiday at a bargain price we had a problem with our villa on arrival we was given the wrong lock box code by the villa management company which ment we was locked out of our villa for a few hours and could not contact the company so we called holiday genie the staff were extremely helpful and got us the correct code as soon as possible after reading some reviews on trip advisor after booking we was… Read Full Review

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★★★★☆

“Great Service...in the end! ”

Written on: 28/02/2017 by fiona.gavigan (1 review written)

Had a couple of problems with a name change - but once I informed their agent, he called the Airline, corrected - and secured a direct return flight in place of our original redirected flight. Had the confirmation of changes within 5 minutes of ending the call. Thanks!… Read Full Review

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★★★★★

“LAS VEGAS HOLIDAY ”

Written on: 23/11/2016 by WAJ69 (1 review written)

Booked through holiday genie for a week in Vegas never had a problem the travel agent was great we flew with virgin direct to Vegas and back the hotel NEW YORK NEW YORK was fantastic I read some bad reviews about holiday genie but we can't complain we shall use them again… Read Full Review

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★☆☆☆☆

“appalling, completely dissatisfied customer”

Written on: 05/02/2016 by toffeecake100 (1 review written)

Where do I start? Flight did not exist, so rest of trip cancelled too. Attitude of staff if you can get hold of one, is dismissive and rude "what do you want me to do about it" followed by another ten minute hold and transfer around the call centre. After a week finally agree on refund to be told 10-12 weeks. Holiday booked a year ago now completely ruined, 7 year old devastated. Please avoid at all costs, not worth the hassle, stick with company's you know and look for ABTA membership… Read Full Review

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★☆☆☆☆

“After sales does not exist ”

Written on: 21/07/2015 by EYHook (1 review written)

Having booked flights to NY we had cause to cancel due to unforeseen circumstances. Whilst we didn't expect a full refund we have tried to contact Holidaygenie to ascertain what options we had. Our first attempt via their "live chat" which was unmanned and an email was received from them stating they would respond a.s.a.p. but when no communication had been received we emailed but still await any response. Although the ticket price was good the communication is non existent. If all had have… Read Full Review

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★★★★★

“Thailand”

Written on: 09/05/2015 by MichelleWindsor (1 review written)

Second time i have booked a 3 week holiday to Phuket with this company. No issues had a great holiday and would use again. Mel was fantastic… Read Full Review

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★★★★★

“Florida!”

Written on: 24/04/2015 by Fixbyprincess (1 review written)

Just returned from a fantastic holiday in Florida courtesy of mel at Holiday Genie. Booked short notice but managed to get an excellent deal! Flight times were excellent and the changeover at Newark was not a problem. On the way back we only had an hour in between connecting flights so we were a little bit anxious! However arrived gate 86 from Orlando stepped off plane then to gate 83 for connecting flight to Manchester! Easy peasy! Hire car straight forward and excellent car with great service… Read Full Review

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★☆☆☆☆

“Worst customer experience ever! ”

Written on: 08/04/2015 by Awilmshurst (1 review written)

Have just had a call to say my flight has been cancelled. My flight is in 5 days time. I wasn't home, so I was just left with a bumbling voicemail message to say my card will be refunded!!! I obviously called back as I'm meant to be flying Monday... The phone was put down 3 times. Finally someone spoke to me and said they would call back in an hour! Still waiting. Don't ever use holiday genie… Read Full Review

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★★★★★

“Customer rep is fantastic”

Written on: 04/04/2015 by Kerry1973edwards (1 review written)

Customer rep is fantastic. She has been so helpful from the very start of my enquiry, she has answered all my questions regardless of the time of day/night I have messaged her, she has done everything and more than I could have expected and she continues to help me relax about my booking. Words really can't describe how happy I am with how helpful she has been and I really don't know what I would do without her. Thank you for everything xxx… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 16/01/2015 by Daggerit (1 review written)

This has to be the worst company I've ever dealt with and if I could give negative stars I would. They provided incorrect information about ticket booking that resulted in us having to buy a whole new ticket but as this wasn't processed correctly on their side the process was done three times. This resulted in two refunds to my card being required, both of which took over two weeks and only happened when I chased them. Spent over four hours on the phone trying to resolve things but they seem… Read Full Review

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★☆☆☆☆

“Terrible after sales service”

Written on: 07/01/2015

Booked flights through holiday genie. Flights were changed without any notification. Still waiting for issue to be resolved. Terrible after sales on the telephone. Phoned 5 times in one day, 2 of which the line just went dead after explaining my problem and the 3 other times the persons on the end of the phone were rude, disinterested and unhelpful( 3 different men). Would only deal with any issue via email and not over the phone..... still waiting!!!!! Yes the flight was booked at a very… Read Full Review

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★★★★☆

“multi centre holiday to usa”

Written on: 24/12/2014 by debbienic (1 review written)

Booked a multi centre holiday to san Francisco, las vagas and santa monica via holiday genie, in October for my husbands 50th birthday. I dealt with mel who was extreamly helpful and arranged the whole holiday excellent and would highly comend her on the service she gave, however I did have a problem with a name being spelt wrong on a flight ticket. When this happened mel was unfortunatly on holiday, when telephoning to get help I was confronted with many long and exhusting telephone calls… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/12/2014 by 378Stuart (1 review written)

I booked a trip in January with Holiday Genie. I had a problem with one of the flights so I called through to the number on the website. I spoke to a man who was very unhelpful and quite rude - I got the impression I was the last person he wanted to speak to, He told me that he could not help me with my issue and it was not their problem. I tried to contact them via email instead, hoping to get through to someone else that might have been more helpful. All my emails were ignored. I then… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 02/11/2014 by Morrisbt74 (1 review written)

Booked two flights to Tampa in march with BA and was unable to fly due to work commitments. No support from Holidaygenie despite BA telling me directly that they would consider changing the tickets so I lost £3000. Still trying to get the taxes back 6 months later and am now in contact with ABTA.once they have your money they dot give a damn… Read Full Review

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★☆☆☆☆

“Awful customer service!”

Written on: 24/09/2014

We booked our holiday to New York through holiday genie, we are due to go in the next six weeks and we still haven't received our documents. I phoned up to speak to someone in the customer service department and they were the most irrupt people I have ever spoke too. I told the women on the phone I was going to put a complaint in and she didn't have a care in the world, she still continued to speak to me like I was something on her shoe, then they continued to tell us our holiday hasn't even… Read Full Review

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