Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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★★★☆☆

“So odd!”

Written on: 09/09/2019 by Archimedes1947 (2 reviews written)

My car was reported to my Insurer at the start of July 2019. They then contacted Nationwide, who arranged for a technician to come and inspect the damage - on Friday 12th July. The technician took photos of the damage to the right side of the rear spoiler. His conclusion was that all that was required was that a new spoiler be ordered, painted up at the garage, and then brought to my home to be fitted. On Monday 15th July,I had a phone call from the garage saying that the car would have to… Read Full Review

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★★★☆☆

“Good but one issue”

Written on: 26/08/2019 by LaneyPruitt (1 review written)

They repaired what I went in for but when I received my car back they took the back wiper off and werent helpful when I went back to them meaning I had to buy one. The damage was to the front of the vehicle and not the back… Read Full Review

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★★★☆☆

“Some great staff and some bad staff”

Written on: 20/02/2019 by Kingfo243 (1 review written)

I used nationwide crash repairs Sutton to have my vehicle repaired after a small accident. They turned it around extremely quickly. I was contacted by a lady within an hour of me putting my claim in, my vehicle was booked in an repaired after just 6 days! She was extremely professional, kept me updated the whole way and she helped make it an extremely smooth journey for me! However, when another person contacted me to get my vehicle back to me, she was very rude and told me I had to have my… Read Full Review

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★★★☆☆

“Repair work good - Nationwide POOR”

Written on: 09/02/2019 by IanW10 (1 review written)

When I finally got to the correct repair center (Nationwide Just Car Clinic Leamington), the quality of the work was excellent. I was originally told (by letter) that the repair would take place at Nationwide Crash Repair Center in Daventry. I arrived there only to be told that they didn't know anything about me. They looked on the computer and told me that I was booked in Leamington 35 miles away! Needless to say I wasn't very impressed. When I eventually found the right place the service… Read Full Review

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★★★☆☆

“Work Good - Customer Service Poor”

Written on: 09/02/2019 by 152Flynn (1 review written)

Scarborough Nationwide. Had an estimate done for small scrape & stone chips advised work would take 2/3 days paid £25.00 non refundable deposit. Rang & booked work in two week before date turned up 9am on agreed date only to be told work would take week! No phone call to discuss no apology, due to commitments had to re-arrange for following week which was a pain. Arrived on new date chatting with different receptionist re earlier appointment & was told they had had to book extra work in due to… Read Full Review

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★★★☆☆

“BMW Z3 repair wrong information given”

Written on: 11/10/2018 by GaryGC (1 review written)

Car had an off side front corner and lower bumper/valance repair from a small collision. The assessor phoned and stated whole bonnet required painting, confused my wife she asked me, so I called and am in the auto trade. He clearly said to me difficult to repair as bonnet was the wing. I said great go ahead as 50% of car is bonnet and being an 02 plate opportunity to tidy up. I was going to ask for the price of doing this but did not need to? When we picked car up the bonnet was not sprayed… Read Full Review

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★★★☆☆

“My car was in an accident and had to have a new bumper...”

Written on: 15/09/2018 by Devine440 (1 review written)

My car was in an accident and had to have a new bumper but now it’s returned the paint work isn’t great around the bumper and I pointed this out to the driver who brought it back. The staff was very good in keeping my updated on my cars progress though… Read Full Review

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★★★☆☆

“Not best impressed with my repair.”

Written on: 23/08/2018 by Triggerdog (1 review written)

My claim was a non fault accident, I took the vehicle to Nationwide as this was the approved insurance repair centre. I discussed the repair in detail with the assessor, who went through what would be required it was agreed a small dent to the offside rear quarter panel would be fixed and sprayed, the bumper appeared bent and misaligned, the step and trim on the bumper were also damaged. There was also a scratch on the inside of the nearside rear quarter panel, I asked the assesor if this… Read Full Review

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★★★☆☆

“A Cautious Recommendation”

Written on: 20/06/2018 by Wyatt301 (1 review written)

TLDR: Quick and efficient, good communications, excellent repair work - but I don't like the way they require me to trust them when they clearly indicate that they do not trust me. The details: My insurance company passed my phone number to the Nationwide Crash Repair Centre of Priory Park East, Hessle, East Yorkshire, following a low speed incident in which my car suffered some relatively minor cosmetic damage. Dented bodywork and scraped paintwork. Some aspects of how they handled things… Read Full Review

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★★★☆☆

“Car Repair was Great but Customer Serice & Comms Rubbish”

Written on: 15/06/2018 by xxCrabtree383 (1 review written)

Well it didn't start well. Forgot to drop off the hire car then went to collect and it still wasn't ready. Spent a week waiting to find out what was going to happen. Felt I was chasing them than them keeping me informed. On the plus side the car was well repaired and clean on collection. Collection was 100% better than the drop off shambles… Read Full Review

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★★★☆☆

“Nationwide crash repair centres ?”

Written on: 13/06/2018 by fifer99 (1 review written)

Our vehicle was booked in for repair on 31/5/18. Did not go in until 1/6/18. Did not have contact details. I sent two text and two emails. On delivery I rejected the car. It CAME BACK with a dent in door frame, scratches to door handle, paint drips, masking tape a scratch to rear nside quarter panel. Remnants of wet n dry paper in the car. Was told it did not go through a thorough quality control inspection despite it being signed off as it had… Read Full Review

Parise912's Response to fifer99's Review

Written on: 14/06/2018

That's nationwide for you.

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★★★☆☆

“App not accurate”

Written on: 15/05/2018 by McCartneyqe453 (1 review written)

Car went in for repair app not accurate car went to kesgrave on 27/4/18 got text message tepair would not be compleated till 23/5/18 so it will be approx 3 weeks for repair but app says estimated repair not avalable so hopeing var repaird soon… Read Full Review

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★★★☆☆

“Rip off.”

Written on: 28/04/2018 by vnDixon292 (1 review written)

Good service and repaired the car to a good standard, but driver's seat was dirty when it arrived back. Pertrol was half full when they picked it up, but only 1/4 full when I got it back. The person who picked it up notice a very small scratch on back bumper and I had to pay nationwide a £100 pounds. I feel this is a rip off… Read Full Review

Nationwiderepairs's Comment

Written on: 02/05/2018

We're pleased to hear the service was good but sorry to read that you felt disappointed at this point. We'd like the opportunity to look into some of the comments, please can you reply with your NCRC customer ID or registration (this can be sent to us via our Facebook or Twitter page if you'd prefer) and we will investigate.

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★★★☆☆

“Vehicle repair”

Written on: 25/04/2018 by LeonMedeiros155 (1 review written)

Bradford repair centre, the repairs to my car were execelent, the even repaired some scratches to the bumper which I had not mentioned. The car was returned cleaned inside and out which was a pleasant surprise. However the loan car supplied whilst my Passat was being repaired was a SUV, being 70 and arthritic I found difficult to get in and out. If given a choice I would have quit happily chosen a smaller car for ease of access… Read Full Review

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★★★☆☆

“my car took 3 weeks to be repaired repaired v good...”

Written on: 12/04/2018 by Colliermm1983 (1 review written)

my car took 3 weeks to be repaired repaired v good they vospers too slow with parts… Read Full Review

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★★★☆☆

“Car came back dirty”

Written on: 08/04/2018

My car was in for repair at Nationwide Durham the repair seems alright, but state of the car inside and outside could have been a lot better the carpets were dirty+seats+dash + inside the boot. not very happy to say the lest Reported it to the repair centre… Read Full Review

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★★★☆☆

“Repair great, cleanliness not so good”

Written on: 24/03/2018 by Pavo13 (1 review written)

This review could have easily been worthy of five stars but, Ilkeston branch, you’ve let yourselves down with after repair cleanliness. The repair work was excellent, the telephone customer contact/service really good. Pleased initially on the return of my vehicle but very disappointed that the inside had not been cleaned/wiped down from the very thick layer of dust over the entire interior. Made the addition of the dust cover on the drivers seat a bit of a joke. Understand it is a dusty… Read Full Review

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★★★☆☆

“Car back to looking it's best”

Written on: 23/02/2018 by Car_Driver (1 review written)

Car dropped off and courtesy car collected (which needed a new screen but was fitted at my home). The actual courtesy car was a bit of a nightmare, The seats were filthy, looked like someone had pee'd in the drivers seat and the front tires were close to the legal limit (In fact measuring them I found spots less than 1.6mm tread depth) Then the ESP Service light came on. After several phone calls I did eventually get a replacement, it seems getting an automatic is difficult and it was hired… Read Full Review

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★★★☆☆

“Nationwide dws Canterbury ”

Written on: 09/02/2018 by 263Finn (1 review written)

Expected a better quality finish. They are some flaws in the paint job. Scratched where trim got put back on. My car came back badly valeted. Inside was muddy & found damages to my leather seats. The outside of the car only had the sides & front washed. The roof & boot still dirty. Quite a disappointment, considering I was expected to give back the courtesy car back in mint clean condition. As manager supposedly has high standards! They do talk the talk. But attention to detail very… Read Full Review

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★★★☆☆

“not happy”

Written on: 29/01/2018 by rickswood (1 review written)

my car was brought back to me,boot was covered in black/grey dust,very thick dust,cameras were disconnected and put back upside down.had to have cameras sorted out,and the whole boot valeted and spare wheel/boot floor washed out.what happened to quality check????… Read Full Review

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