just back from 7 days on norwegian jade,got off to a bad start when arrived in venice found the airport staff very ignorant and uninterested in helping us.my wife checked in and was told they do not accept normal bank cards ie visa debit card.got herded about like sheep by italian speaking people holding plackards saying norwegian jade,once on board we were left standing with no idea where to got,no ships map,got pointed in the right direction to desk after asking.they accepted our bank card that was a relief.the room was nice ,no towels one of the days and no bottled water dispite requesting it on our list which was left on bed.wander why we payed $25 a day for this privalage,on any day at sea it was impossable to get a sunbed,the towel brigage had been up since dawn..the buffet was luke warm and not very appealing,pretty canteen style.the wworst part was trying to negoctiate threw the always looking over their shoulders and in a hurry italians,who i think must have been deaf as they only shouted rather than talk.we had one good nights entertainment in the theatre the rest of the entertainment consisted off your usual,mario lanzo and abba impersenations,wow even a 70s disco once again abba made an appearance.we dined outy one night at the jasmine garden it was really good.full marks. and then again we walked outof the blue lagoon after i sampled the delights of an english style fish n chips revolting,consisted of two rubber battered brown looking sardines which i was told was whiting,must have had sunburn,sweet peas mmmmm and french fries,my wife had the chefs salad cosisting of lettace,lettace,pepperami slices well three pieces of cut ham or maybe bacon couldnt decice and a very generous helping of mayo, oh and some warm crisp on the side.the ship looked great but i dont think it met the needs of every one,it was far to busy i dont think they coped all that well with the ship being full.and to the holiday it was not my worst experiance as i got gout with 3 days left dunno if that was a good think or not

We enjoyed our 7 day cruise in May 2012. Food was excellent, service to the rooms adequate and the entertainment very good.. Staff was very friendly. The tours are expensive but aren't they all??? Croatia was our favorite destination. This is our second cruise with NCL and would do it again.. Gary is a great cruise director and very helpful..... JD MONTREAL,CANADA

Ideal Cruising delivered everything promised for our 7 day Adriatic cruise on Norwegian Jade. We left the husbands at home because it was a last minute booking and it was the right decision as it would have cost a fortune at the bar with 15% being added to every bill (don't understand why they don't just increase the prices so you know when ordering what it will cost)! Also $12 per person per day gratuities is added to your bill making the cruise not such a bargain as we at fist thought (cruised with Thomsons - All Inclusive - previously) but still extremely enjoyable. Loved the itinary, particularly Croatia which we have not visited before but do intend to return. We were allocated an inside cabin (compact but adequate) on deck 10 (aft) which was good for us because when we were at sea we preferred not to be around the pool areas where it was a bit noisy. Food/Restaurants/staff/cleanliness were all excellant. Entertainment was good and we particularly enjoyed RJ Red. We have invested $250 deposit with NCL for our next cruise with them which we can take over the next 4 years so we will be looking for a bargain in 2013!

HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE NORWEGIAN JADE NCL , HAD A GOOD TIME , THE FOOD WAS GOOD, BUT THE DRINK WAS VERY OVER PRICED! $6.50 FOR A PINT! I LIKE MY PINTS, THE STAFF WERE VERY NICE - BUT YOU CANT HELP BUT FEEL THEY ARE UNDER PAYED! - THEY WORK 12 - 15 HOURS A DAY, 7 DAYS A WEEK FOR 9 MOUTHS FOR VERY LITTLE MONEY! YOU HAVE TO TRY THE STAKE HOUSE - THE BEST STAKE IN THE WORLD!, THANKS FOR READING :)

Between the two of us, this was our 15th cruise. It was interesting that first-timers liked it but experienced cruisers were very disappointed. The lower cost was obliterated by seven (7!) specialty restaurants at extra charge. Drinks were high priced and heavily pushed(we had 7 servers approach us in less than 10 minutes). The food was mediocre and poorly prepared/presented. The variety of food was poor. Our favourite was the Blue Lagoon - at least the food was dependable and plentiful. Our room (for a significant up charge) was lovely and the professional entertainment was excellent. Other entertainment was pretty lame. We won't be cruising NCL again.

This was our first cruise experience. I would recommed NCL to anyone as a first taste of cruising, the freestyle concept worked well for us it gave us so much choice and flexibility. We had a wonderful time, the staff were attentive and very friendly. The food was excellent and there was enough variety to suit our tastes. The service charge was not a surprise as we had researched the cruise thoroughly before we went. We dont drink very much but did not find the drinks charges overpriced, the wine list was reasonably priced comparable with any good restaurant. We only had to wait for seat in one of the restaurants once and this was only for 20 minutes and we took advantage of the offers on cocktails 'buy one get one free' The size of our stateroom was adequate, it was very clean. We took 3 tours the quality varied but this was down to the local providers, again we had researched these beforehand and only took tours we didnt think we could do independantly and took advice from the ships staff which was honest and accurate. We went to one show on New Years Eve and this was spectacular. We couldnt find a fault with Norwegian Jade and their staff and we also met a lot of other satisfied experienced cruisers during the cruise. Those who were not satisfied I suspect were serial complainers !

This was our first cruise and can i say it was wonderful. The ship was very clean and comfortable. we opted for a inside cabin to keep cost down it was small but enough room to get dressed in and sleep. The food was wonderful so much choice we never had to use any of the other restaurant's the main food hall that was included in the charge was fine. Drinks were pricier and of course most excursions cost a arm and a leg we opted to explore alone there was a charge for the bus shuttle from the ship but this was not expensive. if i could find anything to moan about it was the bill (Service Charges) 12 Dollars per day per person !!! i always though a service charge was at the customers discretion !! I'm sure some customers including us were not expecting to be left with a hefty bill after such a wonderful holiday. we are no way tight but we tipped as we went a long and also left a big tip in our room for the staff to which i must say work so hard. i would love to know why the Norwegian jade and their sister ships fill the need to pass this charge on the there customers. its expensive to travel on this ship so be warned . its such a shame i would love to go back for a another holiday but due to the service charges and the principle of what tipping means to me i would not . maybe norwegian enterprises could pay there staff a decant salary and stop passing this on the there customers

Excursion over priced information given for being able to do your own thing was very poor indeed, and we were warned constantly about missing the ship or being late back because of local transport which we found very good, and the only people that were late back were your own excurions.
Drinks were overprice which lead to people sitting in there cabins drinking there own if they were not as pricey people would enjoy more of the hospitality and drink more in your bars Overall experience as compare with other cruise lines very poor and would be very unlikely to recommend to friends and family.

exprience on this ship very good staff are very kind specially goa born poula I hope i spell right he is very helpful and very good all the staff work very hard to comforts the guest I recommend to anyone who wants to experience the cruise holiday room service is also very good rooms are clean twice a day good staff in spa they are very thought full. staff in main dining area very good they are ready to help you overall it is very good free style cruising Im pleased to book my holiday with NCL in future

just got back from 7 night cruise on Jade. Cruised many times before (other companies and also worked onboard ships - few years ago) and found this ship to be super! The staff are happy to be there, excellent customer service, nothing too much trouble. The cruise director - Gary was jolly and whipped up the crowd, the food was superb. The ship was immaculate- extremely clean. Other reviews mention the 12$ extra charge added to bill, that they knew nothing about, - it's mentioned in the pre arrival booklet and on your booking info, or you could pay in advance when you book - no reason for it to be such a surprise!!

Just came back from our first cruise. Was a bit wary of going on this ship as some reviews had not been that kind. Don't know why I worried, from picking up the taxi at Barcelona straight to the ship with no hassle, to being greeted by the most friendliest people made the whole trip an enjoyable one. Food excellent, drinks were not too expensive if you converted them back from dollars into pounds. Everywhere very clean and staff were so helpful. Would definitely do this cruise again.

Hamp, Dorset

From the moment we started the embarkation procedure which was so smooth and efficient we had the most enjoyable holiday which certainly beat the cruise we had last year on an Italian competitor in many aspects. The freestyle eating was a joy with so many restaurants to chose from. The food was excellent, staff were very friendly as were the guests that we met. The two cabin staff we had were lovely, our cabin was always spotless and we always returned to the cabin in the evening to find animals made from towels and face flannels on our beds. The ship was remarkably clean and the facilities were very good. The entertainment was superb being at least as good as London West End shows. The trips were pretty expensive but on the three that we went on the guides were top quality and gave us so much information that they made a good day even better. The disembarkation also went remarkably smoothly. Thanks for a wonderful week

food was great staff were most helpful and very friendly
two good nights entertainment from 5 nights
spotlessly clean in the cabin made up twice a day

drink is very,very expensive and make sure if you have kids you put a limit on how much the can spend on there card or you may end up with a very large bill from the arcade games room
two pools one for adults only
four hot tub jacuzzi two only adults again
make sure if your going to the main restaurant you were trousers as shorts are not allowed after 17.00

hope this helps you make your mind up

staff fantastic couldnt do enough for us,we were a party of 3 in a balcony cabin the third bed was the sofa pulled down when this wad done cabin was very cramped and could hardly move so would not recommend 3 in a cabin.Food was good tho not always piping hot in garden cafe sometines difficult to find a table but staff there helping when they can and offering to carry your food etc.Drinks are expensive but with cruising this is to be expected ans as far as the 12 dollars per guest per day added to bill this is to tip all staff including the ones behind the scenes though you can have these charges removed from the bill by asking at guest relations .Overall the cruise was a gerat holiday ship was spotless and staff wokr very hard.

We boarded the ship in Palma, Majorca. Due to a mix up with transfers we arrived at the port just after 9am and were told we had to wait until after 11am to board. At first sight the ship looks amazing! Once on board the extremely helpful staff showed us where to go to confirm detail etc... I was a bit annoyed to be told when I hot my room key card that as I'm 20 I would not be able to drink alcohol as the age is 21 - I think this is something that should have been mentioned when we booked it.
Our cabin was bigger than we expected which was a bonus, and not having a window never bothered us at all as we spent all day either on the ship or out on trips.
We docked in Barcelona, monte Carlo, livorno, civitavecchia and napels. We did Barcelona on our own which was a big mistake, so we booked trips for each of the other ports, yes the trips were expensive - which we expected but they were well worth every penny.
The ship itself had 10 restraunts, numerous bars, a spa, sports deck, casino and theatre. We didn't try all the restraunts as there wasn't enough time, I would recommend: the Grand Paciffic - amazing food they have a menu that's always the same and a daily changing one, Asian Fusion is the other I would deffinatly try, food was delicious!! The garden cafe was brilliant for breakfast but you have to get there early to avoid having to look for a table for ages!
The pool area is quite big and it states in the welcome pack that you are not allowed to reserve deck chairs, we got to the pool area at 9am there was a few people already there but all the chairs surrounding the pools had been reserved by people putting towels, books etc on them. We didn't think this was fair as people didn't start coming back out to claim them till after 9:30.
There are a couple of shops on board, and the columbian emeralds jewlery store is worth having a look at even if you can't afford anything.
The ship has 14 decks and most of the restraunts, spa etc... Are on deck 7 and 12 it's really easy to find you way around and even if you do get lost there's always a member of staff walking around that you can ask (they all speak brilliant English) everywhere on the ship is completely spotless we never saw rubbish just lying around and the waiting staff are excellent at turning up just after you've fished your meal to take away your plates/glasses.
The room stewards are work a mention as they work do hard, checking the rooms twice a day and tidying up as they go and a few days we got back to a towel animal waiting for us on the bed, which was a bonus ad they were great to look at.
All in all the ship is incredible!!!! Staff are amazing and all so hard working you never see them just stood about chatting! I would deffinatly travel with NCL again if that is the standard.

Having embarked in barcelona following a last minute booking I was impressed by the decor etc. this however was soon to change, drinks are very expensive and vat at 8% and service charges are added to each drink. a bottle of beer was $6.09. when I went to check my bill on day 3 i was horrified to find they had added $12 per person (3 of us) to clean our cabin per day thats over $200 for the week. our agent had not told us of this. There are about 9 restaurants on board but most of these you have to pay an additional #10 per head to eat there. The entertainment on the whole is poor and some of the staff can be quite unhelpful. laundry is also expensive a half load cost us $90. the trips on shore that are sold on board are very expensive. we were offered one for $90 each to go to pisa, we declined and made our own way for 5.7 euros by train and had a great time. the brealfast in the garden restaurant is a bun fight and there is not enough seating to cope with the number of people especially on an excursion day.
The ship is very well laid out but i just cannot get over the very expensive charges that are made for drinks etc. if you are on a budget I would not recommend this ship.

THIS SHIP IS A VERY NICE SHIP THE ROOM WAS VERY NICE AND COMFORTABLE FOOD WAS NICE AND STAFF VERY HELPFUL AND FRIENDLY BUT THE DRINKS AT THE BARS WERE VERY EXPENSIVE! WE WERE PAYING 12 DOLLARS FOR 2 DRINKS 10 POUNDS ...I WOULD NOT GO ON THIS SHIP IF YOU LIKE TO DRINK A LOT!..DISEMBAKATOIN AND EMBARKATION TOOK FAR TO LONG AND SOME FOOD HALLS WERE VERY BUSY AND NOT ALL MEALS WERE FREE WE HAD TO PAY A PREMIUM ON SOME MEALS IN ALL NICE TIME BUT DRINKS WERE A rip off!!