Norwegian Cruise Line, Norwegian Jade Reviews

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Norwegian Cruise Line, Norwegian Jade
★★★☆☆
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Latest Reviews

“never again greek isles”

★★☆☆☆

written by on 13/08/2012

just back from 7 days on norwegian jade,got off to a bad start when arrived in venice found the airport staff very ignorant and uninterested in helping us.my wife checked in and was told they do not accept normal bank cards ie visa debit card.got herded about like sheep by italian speaking people holding plackards saying norwegian jade,once on board we were left standing with no idea where to got,no ships map,got pointed in the right direction to desk after asking.they accepted our bank card that was a relief.the room was nice ,no towels one of the days and no bottled water dispite requesting it on our list which was left on bed.wander why we payed $25 a day for this privalage,on any day at sea it was impossable to get a sunbed,the towel brigage had been up since dawn..the buffet was luke warm and not very appealing,pretty canteen style.the wworst part was trying to negoctiate threw the always looking over their shoulders and in a hurry italians,who i think must have been deaf as they only shouted rather than talk.we had one good nights entertainment in the theatre the rest of the entertainment consisted off your usual,mario lanzo and abba impersenations,wow even a 70s disco once again abba made an appearance.we dined outy one night at the jasmine garden it was really good.full marks. and then again we walked outof the blue lagoon after i sampled the delights of an english style fish n chips revolting,consisted of two rubber battered brown looking sardines which i was told was whiting,must have had sunburn,sweet peas mmmmm and french fries,my wife had the chefs salad cosisting of lettace,lettace,pepperami slices well three pieces of cut ham or maybe bacon couldnt decice and a very generous helping of mayo, oh and some warm crisp on the side.the ship looked great but i dont think it met the needs of every one,it was far to busy i dont think they coped all that well with the ship being full.and to the holiday it was not my worst experiance as i got gout with 3 days left dunno if that was a good think or not

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“kids club at sea”

★★★☆☆

written by barrythompson on 06/08/2012

my wife and I are frequent travellers usually staying at 4/5 star hotels. however we were recommended to try a cruise by various friends so we booked 7 days on the Norwegian Jade from Venice to the Greek Islands. Good points Ship was lovely, cabins were great, we had a balcony cabin. Crew were so helpfull and friendly excursions etc were well organized and cruise itinery was excellent Bad points Too many children on board, impossible to get near swimming pools or hot tubs for kids People were having to go out at 7 am if they wanted to swim. Food was reasonable but strange menus in main dining rooms, if I wanted roast beef and yorkshire puddings or chicken and 2 veg etc I would have stayed at home. Buffet was a joke food was varied ( good curries ) but mainly of canteen quality, also days when ship was at sea all day almost impossible to find a table, you also had a good chance of being knocked over by kids running around dining area, no one seemed interested in controling them Drink prices were extortionate with wine around the $35 / 40 per bottle mark There was a good house wine available at $ 25.00 a bottle but this was not on any of the wine lists, we only found out about it by accident Also beer abd soft drinks were expensive before they added the 15% gratuity to your bill Excursions were also very expensive and many people just refused to pay for them. All in all not the best holiday NCL try to be all thing to all people and it just does not work On the full days at sea there are just too many people on board Will probably try another cruise but not with NCL and certainly not during the school holidays

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“45 years of marriage”

★★★★☆

written by on 25/07/2012

We enjoyed our 7 day cruise in May 2012. Food was excellent, service to the rooms adequate and the entertainment very good.. Staff was very friendly. The tours are expensive but aren't they all??? Croatia was our favorite destination. This is our second cruise with NCL and would do it again.. Gary is a great cruise director and very helpful..... JD MONTREAL,CANADA

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“Jude & Joans Adriatic Adventure”

★★★★☆

written by on 09/06/2012

Ideal Cruising delivered everything promised for our 7 day Adriatic cruise on Norwegian Jade. We left the husbands at home because it was a last minute booking and it was the right decision as it would have cost a fortune at the bar with 15% being added to every bill (don't understand why they don't just increase the prices so you know when ordering what it will cost)! Also $12 per person per day gratuities is added to your bill making the cruise not such a bargain as we at fist thought (cruised with Thomsons - All Inclusive - previously) but still extremely enjoyable. Loved the itinary, particularly Croatia which we have not visited before but do intend to return. We were allocated an inside cabin (compact but adequate) on deck 10 (aft) which was good for us because when we were at sea we preferred not to be around the pool areas where it was a bit noisy. Food/Restaurants/staff/cleanliness were all excellant. Entertainment was good and we particularly enjoyed RJ Red. We have invested $250 deposit with NCL for our next cruise with them which we can take over the next 4 years so we will be looking for a bargain in 2013!

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“HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE...”

★★★★☆

written by on 18/04/2011

HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE NORWEGIAN JADE NCL , HAD A GOOD TIME , THE FOOD WAS GOOD, BUT THE DRINK WAS VERY OVER PRICED! $6.50 FOR A PINT! I LIKE MY PINTS, THE STAFF WERE VERY NICE - BUT YOU CANT HELP BUT FEEL THEY ARE UNDER PAYED! - THEY WORK 12 - 15 HOURS A DAY, 7 DAYS A WEEK FOR 9 MOUTHS FOR VERY LITTLE MONEY! YOU HAVE TO TRY THE STAKE HOUSE - THE BEST STAKE IN THE WORLD!, THANKS FOR READING :)

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Advicesister's Comment

Written on: 19/03/2012

the proper spelling for "steak" (the kind you eat) is "steak." Under-Paid is the proper spelling (not "payed").

That being said, it sounds like you are fairly uneducated when it comes to crusiing. You are on a modest budget line and you need to do your research before you book a trip. When you travel on a luxury line you pay up front, and most (not all) of the niggling little charges you are complaining about are included. But for what NCL charges, it's a good value as long as you don't drink yourself silly or run up other charges for things that are options and not included.

My husband and I are going on the NCL Jade very soon, and the comments I've read are mostly from people who want it all, for little to nothing. I find that sad. I hope I don't get a bunch of whining, complaining, negative tourists on board with me! Lighten up! Next time book the trip that puts all the charges up front and maybe then you will feel a lot better about the trip.

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“hello fellow cruisers, ”

★★★★☆

written by noddles on 07/04/2011

hello fellow cruisers,

look, i mostly get peed off by people running down cruise lines,sure you will get your ups and downs,but overall most of them do a great job.

my wife and i have cruised only four times, carnival / msc/ hal / and just recently on the ncl norwegian jade.we were lucky enough to be able to have a balcony on all cruises,(we save our pennies)the cruise on the norwegian jade through the mediterainian was just fantastic.

all of our cruises had things we were not 100% happy with,but these were few and far between.

i know we are all paying our hard earned for these cruises,but you try to run a ship that in most cases holds 2000 passengers or much, at a 100 % strick rate,and your name would be god.
even at home,all of us have things go wrong when we do them ourselves.

so lets all get off the cruises lines back,and give them some cheers for doing what i would call 'a pretty good job'

thank you

regards,
noel cameron

[email protected]

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Advicesister's Response to noddles's Review

Written on: 19/03/2012

agree. And if you want more perks and personalized service on lines like NCL book the suites

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“Between the two of us, this was our 15th cruise. It...”

★★☆☆☆

written by on 09/02/2011

Between the two of us, this was our 15th cruise. It was interesting that first-timers liked it but experienced cruisers were very disappointed. The lower cost was obliterated by seven (7!) specialty restaurants at extra charge. Drinks were high priced and heavily pushed(we had 7 servers approach us in less than 10 minutes). The food was mediocre and poorly prepared/presented. The variety of food was poor. Our favourite was the Blue Lagoon - at least the food was dependable and plentiful. Our room (for a significant up charge) was lovely and the professional entertainment was excellent. Other entertainment was pretty lame. We won't be cruising NCL again.

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Graham Povey's Comment

Written on: 07/03/2011

I found this review helpful because...I am going on Jade 18/3/11 and will visit the blue lagoon as sugested. Thanks

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Guest's Comment

Written on: 04/08/2011

I had my first cruise with Norwegian Jade in July, and I must say I strongly disagree with your comments. Withe the choice of 12 restaurants, there is plenty to choose between. Most of them are at an extra cover charge, but still only 10-25 USD extra. And I found most of the food very good, nicely presented and with lots of varieties. The choice in the buffet was excellent. The service from all staff was very good and friendly. I will definetely go with NCL and Jade again!

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Guest's Comment

Written on: 01/07/2011

Ooh,bit worrying really.....we are going on the same cruise liner in February. Do I need to make the chef walk the gangplank if the food is rubbish?

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“This was our first cruise experience. I would recommed...”

★★★★☆

written by on 30/01/2011

This was our first cruise experience. I would recommed NCL to anyone as a first taste of cruising, the freestyle concept worked well for us it gave us so much choice and flexibility. We had a wonderful time, the staff were attentive and very friendly. The food was excellent and there was enough variety to suit our tastes. The service charge was not a surprise as we had researched the cruise thoroughly before we went. We dont drink very much but did not find the drinks charges overpriced, the wine list was reasonably priced comparable with any good restaurant. We only had to wait for seat in one of the restaurants once and this was only for 20 minutes and we took advantage of the offers on cocktails 'buy one get one free' The size of our stateroom was adequate, it was very clean. We took 3 tours the quality varied but this was down to the local providers, again we had researched these beforehand and only took tours we didnt think we could do independantly and took advice from the ships staff which was honest and accurate. We went to one show on New Years Eve and this was spectacular. We couldnt find a fault with Norwegian Jade and their staff and we also met a lot of other satisfied experienced cruisers during the cruise. Those who were not satisfied I suspect were serial complainers !

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Guest's Comment

Written on: 01/07/2011

Now I'm very confused.....the previous review made it sound awful.Who knows ? Reckon we will just have to make our own minds up!

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“This was our first cruise and can i say it was...”

★★★☆☆

written by on 03/01/2011

This was our first cruise and can i say it was wonderful. The ship was very clean and comfortable. we opted for a inside cabin to keep cost down it was small but enough room to get dressed in and sleep. The food was wonderful so much choice we never had to use any of the other restaurant's the main food hall that was included in the charge was fine. Drinks were pricier and of course most excursions cost a arm and a leg we opted to explore alone there was a charge for the bus shuttle from the ship but this was not expensive. if i could find anything to moan about it was the bill (Service Charges) 12 Dollars per day per person !!! i always though a service charge was at the customers discretion !! I'm sure some customers including us were not expecting to be left with a hefty bill after such a wonderful holiday. we are no way tight but we tipped as we went a long and also left a big tip in our room for the staff to which i must say work so hard. i would love to know why the Norwegian jade and their sister ships fill the need to pass this charge on the there customers. its expensive to travel on this ship so be warned . its such a shame i would love to go back for a another holiday but due to the service charges and the principle of what tipping means to me i would not . maybe norwegian enterprises could pay there staff a decant salary and stop passing this on the there customers

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Guest's Comment

Written on: 05/04/2012

All I can say is read the documentation before going or doing anything

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Mikeinottawa's Comment

Written on: 05/04/2012

The 12 dollar a day charge is pretty standard in the industry and well documented when you book, all I can say is read the literature.

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“ Excursion over priced information given for being...”

★★☆☆☆

written by on 28/11/2010

Excursion over priced information given for being able to do your own thing was very poor indeed, and we were warned constantly about missing the ship or being late back because of local transport which we found very good, and the only people that were late back were your own excurions.
Drinks were overprice which lead to people sitting in there cabins drinking there own if they were not as pricey people would enjoy more of the hospitality and drink more in your bars Overall experience as compare with other cruise lines very poor and would be very unlikely to recommend to friends and family.

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Graham Povey's Comment

Written on: 07/03/2011

I found this review very helpful because...I have experienced similar problems on other cruise lines and quite frankly, this is a typical example of the company taking from the passengers as much as possible with their high priced drinks, excursions and restaurants.
<br/>They do tend to scaremonger in regard to people making there own transport arrangments in order to force their excursions on the more insecure and vulnerable. I hope they realise, we DO have a choice of cruise line and bad reviews are not good for business.
<br/>Thanks for the review. Forwarned is forarmed.

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Mikeinottawa's Comment

Written on: 05/04/2012

I have seen people bring alcohol on board in large water bottles ie Vodka

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Guest's Comment

Written on: 19/03/2012

this is why you need to do your own research before you go. As for overpriced drinks, it is mostly taxes and not something NCL can do that much about. Lighten up! When you pay for a cheap room you get what you pay for. Adding in your budget for drinks and shore excursions is part of going on a modest cruise line. If you want all the bells and whistles of a luxury line you'll pay for it in the initial cost--maybe then you won't complain so much.

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Kimosabe's Comment

Written on: 16/09/2011

I did not think it was possible to drink your own drink in the cabins. I thought that any drink was taken from you on boarding and that any drink purchased offshore was delivered to your ship and given back to you at the end of the holiday. Can anyone confirm this is the case, it would be a nice surprise if we could drink our own drink in the cabin!

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Guest's Comment

Written on: 06/06/2011

I HAVE BEEN ON SEVERAL CRUISES TEN IN TOTAL ON DIFFERENT SHIPS AND WE HAVE NEVER EVER BEEN ALLOWED TO TAKE BOTTLES OF ALCOHOL ONTO THE SHIP WE ARE GOING ON THE NCL JADE IN OCTOBER ARE WE ALLOWED TO TAKE OUR OWN ALCOHOL ONTO THE SHIP?

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“exprience on this ship very good staff are very kind...”

★★★★☆

written by on 25/11/2010

exprience on this ship very good staff are very kind specially goa born poula I hope i spell right he is very helpful and very good all the staff work very hard to comforts the guest I recommend to anyone who wants to experience the cruise holiday room service is also very good rooms are clean twice a day good staff in spa they are very thought full. staff in main dining area very good they are ready to help you overall it is very good free style cruising Im pleased to book my holiday with NCL in future

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“just got back from 7 night cruise on Jade. Cruised...”

★★★★★

written by on 14/11/2010

just got back from 7 night cruise on Jade. Cruised many times before (other companies and also worked onboard ships - few years ago) and found this ship to be super! The staff are happy to be there, excellent customer service, nothing too much trouble. The cruise director - Gary was jolly and whipped up the crowd, the food was superb. The ship was immaculate- extremely clean. Other reviews mention the 12$ extra charge added to bill, that they knew nothing about, - it's mentioned in the pre arrival booklet and on your booking info, or you could pay in advance when you book - no reason for it to be such a surprise!!

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“Just came back from our first cruise. Was a bit wary...”

★★★★★

written by on 12/11/2010

Just came back from our first cruise. Was a bit wary of going on this ship as some reviews had not been that kind. Don't know why I worried, from picking up the taxi at Barcelona straight to the ship with no hassle, to being greeted by the most friendliest people made the whole trip an enjoyable one. Food excellent, drinks were not too expensive if you converted them back from dollars into pounds. Everywhere very clean and staff were so helpful. Would definitely do this cruise again.

Hamp, Dorset

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“From the moment we started the embarkation procedure...”

★★★★★

written by on 03/11/2010

From the moment we started the embarkation procedure which was so smooth and efficient we had the most enjoyable holiday which certainly beat the cruise we had last year on an Italian competitor in many aspects. The freestyle eating was a joy with so many restaurants to chose from. The food was excellent, staff were very friendly as were the guests that we met. The two cabin staff we had were lovely, our cabin was always spotless and we always returned to the cabin in the evening to find animals made from towels and face flannels on our beds. The ship was remarkably clean and the facilities were very good. The entertainment was superb being at least as good as London West End shows. The trips were pretty expensive but on the three that we went on the guides were top quality and gave us so much information that they made a good day even better. The disembarkation also went remarkably smoothly. Thanks for a wonderful week

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“On reading previous reviews I wondered if they were...”

★★★★☆

written by fenwicnd on 26/10/2010

On reading previous reviews I wondered if they were really talking about the Norwegian Jade!

Took taxi to port from Barcelona airport at a cost of 27.5 euros, but 35 euros on return to airport. Embarking/disembarking was quick and easy.

Food was excellent, ate only in the Garden cafe as the food there was fantastic and did not feel the need to eat elsewhere. Did not have a problem finding a table or keeping it when selecting second course etc. Staff cleared your plates away pretty promptly, were always polite and helpful and all spoke very good english.

Entertainment I found was very good and enjoyed all the shows and musicians.

Stateroom was kept spotless, enjoyed finding towel animals!!

Overall, was extremely happy with cruise. Yes, the excursions were expensive so only went on one organised trip and we did our own thing in the rest of the ports. The daily newsletters/information sheets were very informative and we appreciated them as it helped to plan our days. Lots to do even if you stay onboard all day.

Yes, alcohol/branded drinks were expensive but you have the option of buying drinks packages. (Although this was something we didn't do as we both don't drink much alcohol and were happy with teas/coffee's etc, I assume a drinks package would work out cheaper).

The ship was full but did not have a problem finding a sunbed.

I thought the shops on board were very expensive and didn't buy anything. The $12/day service charge seems excessive , but we were more than happy to pay due to the excellent service and staff do work very hard.

So don't be put off by the negative reviews, you can't please all of the people all of the time! We had a wonderful holiday.

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“food was great staff were most helpful and very friendly ”

★★★★☆

written by on 19/10/2010

food was great staff were most helpful and very friendly
two good nights entertainment from 5 nights
spotlessly clean in the cabin made up twice a day

drink is very,very expensive and make sure if you have kids you put a limit on how much the can spend on there card or you may end up with a very large bill from the arcade games room
two pools one for adults only
four hot tub jacuzzi two only adults again
make sure if your going to the main restaurant you were trousers as shorts are not allowed after 17.00

hope this helps you make your mind up

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“staff fantastic couldnt do enough for us,we were a...”

★★★★☆

written by on 17/10/2010

staff fantastic couldnt do enough for us,we were a party of 3 in a balcony cabin the third bed was the sofa pulled down when this wad done cabin was very cramped and could hardly move so would not recommend 3 in a cabin.Food was good tho not always piping hot in garden cafe sometines difficult to find a table but staff there helping when they can and offering to carry your food etc.Drinks are expensive but with cruising this is to be expected ans as far as the 12 dollars per guest per day added to bill this is to tip all staff including the ones behind the scenes though you can have these charges removed from the bill by asking at guest relations .Overall the cruise was a gerat holiday ship was spotless and staff wokr very hard.

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“We boarded the ship in Palma, Majorca. Due to a mix up...”

★★★★★

written by on 13/10/2010

We boarded the ship in Palma, Majorca. Due to a mix up with transfers we arrived at the port just after 9am and were told we had to wait until after 11am to board. At first sight the ship looks amazing! Once on board the extremely helpful staff showed us where to go to confirm detail etc... I was a bit annoyed to be told when I hot my room key card that as I'm 20 I would not be able to drink alcohol as the age is 21 - I think this is something that should have been mentioned when we booked it.
Our cabin was bigger than we expected which was a bonus, and not having a window never bothered us at all as we spent all day either on the ship or out on trips.
We docked in Barcelona, monte Carlo, livorno, civitavecchia and napels. We did Barcelona on our own which was a big mistake, so we booked trips for each of the other ports, yes the trips were expensive - which we expected but they were well worth every penny.
The ship itself had 10 restraunts, numerous bars, a spa, sports deck, casino and theatre. We didn't try all the restraunts as there wasn't enough time, I would recommend: the Grand Paciffic - amazing food they have a menu that's always the same and a daily changing one, Asian Fusion is the other I would deffinatly try, food was delicious!! The garden cafe was brilliant for breakfast but you have to get there early to avoid having to look for a table for ages!
The pool area is quite big and it states in the welcome pack that you are not allowed to reserve deck chairs, we got to the pool area at 9am there was a few people already there but all the chairs surrounding the pools had been reserved by people putting towels, books etc on them. We didn't think this was fair as people didn't start coming back out to claim them till after 9:30.
There are a couple of shops on board, and the columbian emeralds jewlery store is worth having a look at even if you can't afford anything.
The ship has 14 decks and most of the restraunts, spa etc... Are on deck 7 and 12 it's really easy to find you way around and even if you do get lost there's always a member of staff walking around that you can ask (they all speak brilliant English) everywhere on the ship is completely spotless we never saw rubbish just lying around and the waiting staff are excellent at turning up just after you've fished your meal to take away your plates/glasses.
The room stewards are work a mention as they work do hard, checking the rooms twice a day and tidying up as they go and a few days we got back to a towel animal waiting for us on the bed, which was a bonus ad they were great to look at.
All in all the ship is incredible!!!! Staff are amazing and all so hard working you never see them just stood about chatting! I would deffinatly travel with NCL again if that is the standard.

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“Having embarked in barcelona following a last minute...”

★★☆☆☆

written by on 13/08/2010

Having embarked in barcelona following a last minute booking I was impressed by the decor etc. this however was soon to change, drinks are very expensive and vat at 8% and service charges are added to each drink. a bottle of beer was $6.09. when I went to check my bill on day 3 i was horrified to find they had added $12 per person (3 of us) to clean our cabin per day thats over $200 for the week. our agent had not told us of this. There are about 9 restaurants on board but most of these you have to pay an additional #10 per head to eat there. The entertainment on the whole is poor and some of the staff can be quite unhelpful. laundry is also expensive a half load cost us $90. the trips on shore that are sold on board are very expensive. we were offered one for $90 each to go to pisa, we declined and made our own way for 5.7 euros by train and had a great time. the brealfast in the garden restaurant is a bun fight and there is not enough seating to cope with the number of people especially on an excursion day.
The ship is very well laid out but i just cannot get over the very expensive charges that are made for drinks etc. if you are on a budget I would not recommend this ship.

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“THIS SHIP IS A VERY NICE SHIP THE ROOM WAS ...”

★☆☆☆☆

written by on 13/07/2010

THIS SHIP IS A VERY NICE SHIP THE ROOM WAS VERY NICE AND COMFORTABLE FOOD WAS NICE AND STAFF VERY HELPFUL AND FRIENDLY BUT THE DRINKS AT THE BARS WERE VERY EXPENSIVE! WE WERE PAYING 12 DOLLARS FOR 2 DRINKS 10 POUNDS ...I WOULD NOT GO ON THIS SHIP IF YOU LIKE TO DRINK A LOT!..DISEMBAKATOIN AND EMBARKATION TOOK FAR TO LONG AND SOME FOOD HALLS WERE VERY BUSY AND NOT ALL MEALS WERE FREE WE HAD TO PAY A PREMIUM ON SOME MEALS IN ALL NICE TIME BUT DRINKS WERE A rip off!!

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What type of visa credit cars do Norwegian jade accept?

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