AXA Assistance Breakdown Cover Reviews

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AXA Assistance Breakdown Cover

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Latest Reviews

★☆☆☆☆

“Great value if you never need to call them!”

Written on: 05/07/2021 by Andyhurren (1 review written)

Do not buy cover from this company or you will regret it. The price looks great, but there is a reason. The service is appalling. They farm out the jobs to multiple rescue operators with little on no coordination. If you are any sort of distance from home, you can expect to be ferried between motorway services by multiple rescue trucks. My wife broke down on the A1, was dumped at Ferrybridge after a couple of hours and had to wait there for another 6 hours before being brought back to Durham… Read Full Review

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★★★★★

“Great value and excellent service”

Written on: 30/03/2021 by Oswaldo131 (1 review written)

I've had the home start assistance for the past year. Used it twice, once for a flat battery and second to change a flat tyre (both non-emergency, vehicle parked outside house). Both times they sent someone within 2 hours who was polite and helpful. Just renewed, a person picked up straight away and sorted it out within 5 minutes. Brilliant service for the price!… Read Full Review

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★☆☆☆☆

“Complete lack of interest”

Written on: 17/02/2021 by maingate (1 review written)

When I called them regarding a puncture and being unable to fit the spare wheel (I am 73 years old) the lady was extremely vague about my predicament. She just kept asking questions that did not really apply. My Wife was kept hanging on the phone while I did what I could myself. Eventually with a bit of help from others I managed to get back on my way again. Technically, I am still waiting for roadside assistance 2 weeks later. I will not give any stars at all in the optional categories for… Read Full Review

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★☆☆☆☆

“Why wasn't i contacted at end of cover ”

Written on: 23/09/2020 by Siy323f (1 review written)

I ended up paying £210 to have my van towed 40 miles when i thought i was covered and was first call out Axa had all my details but didn't bother to inform me my cover had expired one month before im appalled that this can happen in 2020 wish i had paid extra and gone with comptiant reputable company… Read Full Review

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★★★★★

“Professional, polite , good value”

Written on: 13/04/2019 by Brightband (1 review written)

Excellent service no problem in recommending Axa breakdown 5* to family and friends.Have had to call on them twice and although given an hour for help they both arrived well within the hour… Read Full Review

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★☆☆☆☆

“Disgusting car breakdown service”

Written on: 07/04/2019 by Chanelq147 (1 review written)

Phoned for assistance at 18:00. Unable to locate a policy twice under my registration. Called back again. Finally located policy. (My mobile was flat by that time & I had to borrow someones landline). Told they would arrive between 19:00 - 19:30. They didn't turn up. They didn't call back to explain there was a delay. Yet they knew I was with a child. At 20:00 I called them again and was assured they would be with me within the hour. At 21:15 I had given up and managed to find someone else… Read Full Review

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★☆☆☆☆

“Ruined our holiday ”

Written on: 11/08/2018 by Maial120 (1 review written)

From start to finish Axa treated us appallingly. They left us stranded at a garage with two children for 9hrs. Then finally got us a taxi at midnight to our holiday destination. Our two children had to sleep upright in there car seats and we had no toilet facilities or drink for 6hrs. Our car wasn't fixed in 6 days but Axa failed to tell us this till the last day of our holiday. After constantly calling them they finally booked us flights home. I wouldn't recommend this company. Not even to my… Read Full Review

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★☆☆☆☆

“Shocking Service!”

Written on: 06/07/2018 by FridaMcKnight396 (1 review written)

Left myself and my diabetic friend for 9hours!!! Sent 3 mechanics to all day the same thing before a recovery. Absolute idiots, no idea how to treat people and what makes it worse is breakdown was purchased as part of Coop car insurance, and I’m Platinum covered. If I was bronze I’d of still been stuck a week later! Never had problems with any breakdown before… Read Full Review

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★☆☆☆☆

“Over 2 hour wait”

Written on: 12/05/2018 by Terryxn40 (1 review written)

I was quoted 60-90 minute wait. Woman alone. Waited 80 minutes and had to ring again. They blamed a computer crash. I think they just forgot to log it. 2 hours later and I'm still waiting… Read Full Review

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★☆☆☆☆

“9 hrs to get 100 miles”

Written on: 03/05/2018 by AlenaBeebe (1 review written)

On paper great service and greet price. Sadly they subcontractor to independent recovery companies. Mine took an 90 minutes to get a vehicle to me, only to be told I need to be towed and another vehicle will be sent. Over hour later finally get picked up only to be told due to shift change I will have to wait at their depot for another 90 mins for a new driver. 90 mins the driver rocks up only to tell me he needs to pick up another vehicle first so I will have to wait another 90 mins (sat in my… Read Full Review

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★☆☆☆☆

“Poor service and sharp practices”

Written on: 22/03/2018 by 110Olson (1 review written)

When I broke down I was stuck in a very inconvenient location blocking a lane of traffic on a very busy single lane road and it was not possible to move the car because of a very high verge. I reporting this to control but still had a 2 1/2 hour wait for a recovery truck to arrive with a lot of angry commuters behind me. Unfortunately the truck could not take me all the way home because the first truck could not enter the low emissions zone in London. One driver dropped me at a motorway service… Read Full Review

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★☆☆☆☆

“On our way to Tavullia, Italy. From Tiverton in Devon...”

Written on: 15/03/2018 by Gia167 (1 review written)

On our way to Tavullia, Italy. From Tiverton in Devon for my wife's 60th birthday. Our car developed a whooshing sound accompanied by faint black smoke from the exhaust. Classic turbo intercooler leak. Called the breakdown line. The guy turned up in a transporter lorry. Took redcap off whilst still hot and sprayed me and himself with scalding water. He said SCRAP, DEMOLISH !! They said the head gasket is gone. RUBBISH !!! AXA now refuse to repatriate my vehicle to UK. They say that my car is… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 13/03/2018 by ekKirkland212 (1 review written)

Had problems in Europe but they made the problem worse - recovery driver came out with a vehicle too small to fit our motor home on. He was told not to try to take it on the recovery vehicle, but did, then reversed it off which damaged the underside (water tanks and spare wheel carrier). Spoke to a person at AXA in UK at the time who assured us it would all be sorted, but am still having a fight with them 8 months later… Read Full Review

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★☆☆☆☆

“what nightmares are made of ”

Written on: 08/03/2018 by CamronKeating (1 review written)

Original thankyou for choosing axa letter had wrong breakdown number no record of my cover then cut off taxi home recovered by local mechanic phoned right number next morning and was cut off due to fire drill according to customer excuses. The second time I broke down after 15 minute to answer he couldn't hear my voice waiting for customer excuses to tell me fire alarm was ringing. Conclusion DON'T WASTE YOUR MONEY… Read Full Review

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★☆☆☆☆

“No Service”

Written on: 28/12/2017 by 147Spencer (1 review written)

house guest on leaving our house the windscreen wiper mechanism broke on their car, they called AXA. They were refused help as car could be driven and as it wasn't raining they didn't need to use the wipers. The roads were wet and dirty with 300 mile journey ahead, apart from the fact it is illegal to drive without working wipers. AXA refused to help, I would not give them any star rating A passenger in the car called out the RAC who arrived and fixed the wiper mechanism within 2 hours… Read Full Review

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★☆☆☆☆

“Breakdown Cover”

Written on: 21/12/2017 by RobertsRebecca (1 review written)

I have two breakdown policies with AXA, yet they still left us out in the cold. After our car broken down AXA said they couldn't find proof of us change car details, we had to proved exact day and time of when we called including the phone we called off, unable to do this being miles from home. They refused to help, miles from home with no way to get there! They just left us there with nothing, it was freezing and we couldn't even turn the car on so no heating. So I would not recommend this… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 20/08/2017 by SianJones (1 review written)

Not actually got breakdown cover with AXA but looking back on my experiences I'm glad I don't! I found I had a flat tyre approximately 50 miles from home. I had no spare tyre and garages had closed a shop it was 17:00. Phoned AXA as they would come out even though I wasnt covered by them. It was 17:30 when they sent someone, which initially I was very pleased with even though they had charged me £250 to take me back home as they had no tyres themselves. However the idiots at the call centre… Read Full Review

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★☆☆☆☆

“A disaster from start to finish”

Written on: 07/08/2017 by Peterstillwaitiing (1 review written)

I never write a review but the service i have received from Axa breakdown has been so bad, i just had to write it. Broke down on a French motorway on a Saturday and was moved to a garage. It was from 2 hours of finding out what axa would provide as they changed their mind depending on who you spoke to. We asked for hired car and where told they were all closed. I had to remind them the Airport car hire dont closed mid day on a Saturday. they said they would get back to me. at 6pm the garage… Read Full Review

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★★★★★

“very helpful”

Written on: 27/07/2017 by Faulknerny356 (1 review written)

We have AXA breakdown through our classic car insurance and I just want to make public my thanks for their help and service. Having never needed help we have used them 3 times in the last 2 years and found them friendly and helpful from start to finish.One incident was when my wife was forced to swerve into a hedge ,into which the car vanished(I was away) and the rescue firm (Enfield Devon) were really good and took the car(plus some hedge) home and put it for me to fix(cosmetic damage… Read Full Review

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★★☆☆☆

“local garage tow”

Written on: 18/07/2017 by ferdywww (1 review written)

Broke down M6. Wait about an hour. Car was taken to local garage. Figures from most recovery firms say only small amount of customers need to be taken to local (to incident) garage - rather than recovered to home or destination - about 2%. However, I believe this to be much higher. Advice - question firms before taking cover about who chooses where vehicle is takn. National recovery is very expensive and they will avoid - even if you have paid for it… Read Full Review

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