AutoAid Breakdown Cover

They used run a paper based system, effective but clumsy. Now have much more modern interface with app etc. My payment card recently expired and payment not processed. Then process to setup new card was simple and they were quite gentle about letting me know there was an issue. Updated in seconds! Well done!

The issue about these sort of insurance things is that you don't really know how they perform until trouble happens. If you have made a duff choice it's only then when you find out. Well, trouble in the form of a breakdown forty miles from home happened to me and the contact people and the guy attending couldn't have been better. The mechanic identified what the problem was and that he couldn't sort it, so the car went on the back of his truck and off we went home. I got home within two hours of my first contact with Autoaid. First class service. Thank you.

Great value policy for myself and spouse, even with 16+ year old cars. My only complaint is making it cheaper to take out a new policy via Martins Money Saving Expert compared to Auto Renewing as a loyal customer.

I've used Autoaid for 8+ years and called for breakdown support maybe 4 times. Always got me sorted and very professional. Great service

We've been with AutoAid for about 15 years I think & still rate them as one of the best if not the best in the country, although this is somewhat biased as I have not used any other service within that period. We've used them on a few occasions for recovery, we had a gearbox failure, a suspension failure & an immobiliser fault which prevented the car starting. All have been handled brilliantly & with efficiently none of the horror stories you hear about from the other providers. My only concern is the cost, it was £39.99 when I initially took it out, you didn't have to pay for your spouse, you didn't have to pay for a car over 16 years old, ironically our old car has been the most reliable car & has never had issues (tempting fate) In regards to Options I would like to have Home Start removed as I would never call them out at home I have all my tools. Since the Venture Capitalists bought AutoAid there has been a significant increased the price, but for now I've just renewed again.

Although I have yet to use the service, hopefully I won’t, I have found the price very competitive and have renewed for a second year which was easy to do. Found the Company highly recommended on the Martin Lewis site so felt comfortable using them.

Have had this cover for a while and have used it a few times, every time a technician has arrived in an acceptable time and when they couldn't fix the fault a breakdown truck turned up in an acceptable time span to retrieve us to our required destination. All personnel we dealt with were professional from the initial phone contact to the actual people who came out to us. One rescue required us to change breakdown vehicles and it all went without a problem. Would definitely recommend.

After first year at offer price, have renewed year 2 with Auto renewal in place. I should emphasise I have not had to make a call out but I would consider they have a decent record overall and seem to offer good value for a comprehensive package. But as the review title says, I found the customer service by phone, prompt, helpful, straightforward and friendly when on renewal I had questions about cost, fees, auto renewal. It is good value, but I would expect to pay any applicable fees for changes/cancellation etc.

Hubby and I have had this breakdown cover for about ten years, some years we've never needed it, some years it's been an absolute God send. It's always been easy to renew and sometimes when it's lapsed (bank account has bounced) I've just called them up and immediately SPOKEN with someone to reinstate. Yes, this company actually has real life people, in the same country, who you can understand. Wouldn't normally bother to review much at all, but this one has been easy every year and covers both of us as a couple in either car (actually I think it's any car we are in). 100% worth it.

I've been with AutoAid for many years now and have never had a problem with their service, attitude or recovery of vehicles over the years. I would highly recommend to anyone wishing to move away from the larger, more expensive, well known recovery Companies.