Vivid Seats Reviews - www.vividseats.com

★★★★☆
4 / 5
76% of users recommend this
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★☆☆☆☆

“THEY SENT THE WRONG TICKETS!”

Written on: 21/12/2021 by nrahmani (1 review written)

Do NOT use Vivid under any circumstances! I bought tickets to a football game, they sent the wrong tickets, I contacted Vivid immediately (within minutes) and they said they could not cancel the order and send me the correct tickets because they are merely a third party intermediary between buyer and seller. So much for their worthless "100% Buyer Guarantee." I recommend using a more reputable company like Ticketmaster… Read Full Review

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★☆☆☆☆

“WORSE EXPERIENCE EVER”

Written on: 10/12/2021 by CamilaDominguez (1 review written)

My husband and I bought 2 tickets to his dream concert. Not only the tickets were cancelled once, but twice, and even a 3rd time due to some nonsense "verification process" they claim to have. Apparently according to their poor costumer service the card we used to make the payment failed the verification process and so days later the tickets just got cancelled without providing us with any notice. I come to find out a few days later when I logged in Vivid seats that we had no tickets and… Read Full Review

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★☆☆☆☆

“Hiding Behind "Policy"”

Written on: 05/11/2021 by CosmicPsychonaut (1 review written)

The venue I'm attending requires either vaccination or a negative PCR test. I had my PCR test done on Tuesday, the event being Friday. I get a call on Friday saying the test clinic is overwhelmed and my results wouldn't be available until Saturday at the earliest. I contacted VividSeats customer service to see what could be done, which was absolutely nothing. Their "policy" is all sales are final. They suggested I resell my tickets, but then made it impossible to do so and took the listing off… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 20/09/2021 by mahawks43 (1 review written)

If I could zero stars I would, but that wasn't an option. Absolute worst customer service ever. Bought 6 tickets and only 4 were transferred. Spent all week leading up to the event trying to call only to get the worst support ever. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Even worse, they won't get back to me about the refund for the two tickets we paid for, but were never delivered. Absolutely unacceptable… Read Full Review

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★☆☆☆☆

“Paid for my tickets they emailed to say they were...”

Written on: 13/08/2021 by GJonesgotrippedoff (1 review written)

Paid for my tickets they emailed to say they were delivered but I Neve received them. worked with their online customer service and they couldn't or wouldn't help. Then I called their overseas call center and they advised their was a mix up and they would email me the tickets, they never did I never got an any email. Lost my money and I didn't get to go to the baseball game I paid for. PLEASE DO NOT USE THESE GUYS,LEARN FROM MY MISTAKE… Read Full Review

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★☆☆☆☆

“Never Order VividSeats”

Written on: 25/07/2021 by SeanEugene (1 review written)

These guys are horrible. They only sent me 2 out of the 8 tickets I ordered. I had to wait online, on their online chat, and then call and wait for almost an hour to get my tickets on the day of the event even though the automated voice told me they were prioritizing calls for customers with events that day. Then they sent tickets that didn't have the right section on them. I had to go to their app, their website, online chat, and then call again wasting another hour and a half. No, don't ever… Read Full Review

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★☆☆☆☆

“Created too much anxiety ”

Written on: 14/07/2021 by Butcher1977 (1 review written)

I purchased a concert ticket through VS months prior to the event. The day before the event, I called customer service 4x to ask where my ticket was. Answer was always the same - there’s been a delay but you’ll have your ticket. The day of the event, I still didn’t not receive it. I called a 5th time and they said that they will need to find another seller. My anxiety is now through the roof. I had already purchased tickets for the rest of my family through Stub Hub months earlier as well… Read Full Review

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★☆☆☆☆

“Buyers be aware!”

Written on: 04/06/2021 by DanaLee (1 review written)

This is the 3rd time we've bought tickets on VIVID and the 3rd disappointment. Our first two times could have been more our fault, My grandpa died and we had to leave town for a few weeks missing out on two concerts. Since you don't receive a paper ticket you can't just sell them on any site to get your money back. You have to go thru them and they don't respond quickly or are very helpful. The last ticket we bought was for My Moms birthday to see a comedian in March of 2020. It got… Read Full Review

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