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Written on: 02/03/2011
I bought a Kerastase product from a Regis Salon at the end of January this year and returned it as unsuitable a few days later, but was told they could not refundit although I had a valid receipt. I telephoned Lorea Head Office in Hammersmith, and was asked to return it to them which I did on 4th of February.
I then received a letter from them more than two weeks later on 21st February asking me to contact them with my bank details.
When I did this, on the same day, I was told I…
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