Aristocrats of Chester, Cheshire Reviews

Click here if this is your business
★★★☆☆
2.8 / 5
47% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Aristocrats of Chester, Cheshire - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★☆☆☆☆

“£60 for small alteration (apparently should have been...”

Written on: 30/10/2017 by eqBrooks258 (1 review written)

£60 for small alteration (apparently should have been £100). Would never recommend -this shop -paid enough for the item in the first place! BEWARE of this-it's a disgrace… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful experience”

Written on: 03/11/2015 by ReeseMcKinley3 (1 review written)

Having tried on dresses in numerous other stores, I was very excited to come to Chester for the day to try on dresses. On arriving at the store, I was met by two miserable sales assistants. One of them stated that 'they didn't have much PLUS SIZE dresses in at present (I am a size 14) and that I should probably come back when there are more in. I have never been made to feel so fat and disgusting. I managed to try on a few 'plus size' dresses and I was forced to share a changing room with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unhelpful and Snooty”

Written on: 01/09/2014 by JayneStan (1 review written)

My Daughter and I found Atristocrats whilst walking around Chester looking for a wedding dress. We were greeted by 'Do you have an appointment?', we said that we didn't but would we be allowed to look around. There are some lovely dresses in there and my Daughter had quickly picked out a few and was excited to try them on, but when we asked the assistant she said we had to have an appointment to try dresses on. We asked if we could make an appointment then (there was one customer in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Heartbroken and feel let down”

Written on: 23/08/2014 by Olson136 (1 review written)

Well what can I say.... shocked and left feeling completely let down. My dress was a disaster!!! My wedding day is suppose to be the best day of my life however I was left in tears after collecting my dress and seeing the state it was left in with its poor stitching and odd fitting. I had to pay extra on top a few days before my wedding to have it sorted as best as it could be. The seamstress I found was amazed the shop assistants had sold a dress in this condition. The staff just don't seem to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID THIS SHOP”

Written on: 20/06/2014 by Calvine117 (1 review written)

This is the second shop I have visited and it was the worst shopping experience ever. I had booked in advance and when I arrived I was greeted with an awful selection of dresses, some of which were even stained, dirty and damaged. The quality of the gowns were terrible. However the most disappointing aspect was the staff. The customer service was a DISGRACE. Like other review-ers, they were totally uninterested, made no effort whatsoever at conversation - my mum had to suggest trying on veils… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A year on still devastated”

Written on: 20/03/2013

My mum has already left a review on here at the time but I'd just had to write again and say how devastated I am with the service I received and how awful my dress looked. I look back at photos now of my amazing day and the only thing that made it a step away from being perfect is my wedding dress. They just fobbed me off when I said it was far to big, baring in mind this was my second dress as they ruined my first. I ended up having to get it tailored as best as I could 2 days before my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Aristocrats of Chester ”

Written on: 20/02/2013

We were very excited about our appointment for my best friend to try on bride's dresses as Aristocrats of chester looked beautiful and the gowns looked very nice. We told them we had an appointment and were left standing there while 4 members of staff ignored us and sat in the office on a laptop. We were made to feel unwelcome and a nuisance. They implied the bride was too fat to find a dress at a 12/14. They also panicked her into believing she would not get a dress with 5 months to go before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“awful!! but true!! so angry!!!!!”

Written on: 30/11/2012

I don't usually write reviews, but felt I had to share this with others! Absolutely disgusting! Rude and just disinterested!! I went here to try wedding dresses on with my mum and sister, didn't get a very warm welcome even though we had booked an appointment! When trying on dresses I was saying with another bride, the assistant actually left me half dressed to help with collgue having trouble fastening other brides dress... i was then left a second time while assistant went to answer the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“What a let down”

Written on: 04/12/2011 by libby123 (1 review written)

This bridal shop has left my daughter in tears and with 2 weeks to her wedding we have had to find a professional seamstress to try and put her 2nd choice of dress right. My daughter choose her ideal wedding dress which needed to be altered but when she returned for her fitting the dress had been totally ruinned. The shop let her choose another one which again had to be altered and again when returned looked out of shape (the top looked as if it had ben altered but not the bottom), very poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chestergal14's Response to libby123's Review

Written on: 11/04/2012

I am yet to collect my dress from the shop, but my experience so far with the so-called staff is unreal. Rude, bitchy, cocky and downright unhelpful. I paid a deposit on my dress August last year and I am still awaiting a swab of fabric to match up with my bridesmaid dresses. I went in for a fitting with my friend and the girl staff drew the curtains on my friend like she was invisible.....hello......customer service? brain? I had to buy a bridesmaid dress and take in in to aristocraP and match it myself to the dress......which by the way was just hanging there......uncovered!! And I forgot to mention, when my dress first came in, the girl ripped and pulled the tags and plastic cover off like it was a sack of spuds. I will be paying the rest of the balance and fleeing with my dress....I will get it altered elsewhere, even if I have to pay extra....which they charge you extra in there for anyway. In tern, I am disgusted with Aristocrats and needless to say, they are lucky not to have seen my angry side as of yet......which could surface if they give me any more beef.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“What a shambles!”

Written on: 20/08/2011 by nishiki (1 review written)

Unfortunately, this shop has quite a good selection of dresses and after months of trawling other places, we finally found my sister's dream dress in this shop. We also found the bridesmaids dresses here so thought we were on to a winner...not so. Everything from this point onwards was a struggle. Pippa, Jayne's daughter, was a real sweetheart and seemed to be the only person in the shop that actually understood what an important part they played in the run up to each wedding. Trying to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I booked my first appointment to try on wedding...”

Written on: 25/06/2011 by asherberesford (1 review written)

I booked my first appointment to try on wedding dresses at Aristocrats in Chester and I was extremely disappointed. Like other reviewers, I had to look at racks of wedding dresses which were in the same room as a lady was showing her family/friends the dress she was trying one. This was really uncomfortable and it felt like we were intruding. I then had to undress and try on dresses in the same room as another bride. It was highly embarrassing as we both stood in our bra and knickers!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Me and my mum made the trip to chester especially for...”

Written on: 05/04/2011

Me and my mum made the trip to chester especially for an appointment at the Aristocrats of chester bridal shop. Well I needn't have bothered. The shop itself was quite nice, a lovely little street and surroundings. The shop stocked a large selection of Maggie Sottero gowns but they were very spaced out in different rooms, some being in the same room as another lady trying gowns on. I felt quite uncomfortable with this.
The woman that dealt with me was not very welcoming at all, in fact I don't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 01/06/2011

Unfortunately, this happened to me too. I can relate to everything you have said here. My mum was so disheartened because she felt that it was not the 'mother/daughter' moment it should have been. Unfortunately, i think i have found 'the one' there but will be trying other stockists as i don't think they deserve my custom. Poor show all round.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 18/06/2011

Also agree,had to share large changing room,had to put my clothes on the floor...no pinning,and when i did ask she said they dont offer that service?? which I found to be utterly ridiculous in a bridal shop !! staff were very young and uninterested in making the experience a plesant one!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Absolutely awful customer service. Would not recommend...”

Written on: 13/11/2010

Absolutely awful customer service. Would not recommend to anyone. We'd made an appointment 4 weeks in advance to shop for bridesmaid dresses. The appointment was at 12, we were immediately taken to the room where all the dresses were kept, but at 12.30 we had still not been seen to by any of the assistants. When we went to ask for help, they couldn't really be bothered to help at all, and their attitude was quite rude. All the dresses were small sizes, which only one of my four bridesmaids… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Really disapointed with our experience (Sat 6th Nov)....”

Written on: 08/11/2010

Really disapointed with our experience (Sat 6th Nov). We booked an appointment for 3pm as I was coming from Nottingham.My bridesmaids started trying on dresses only for an assistant to show 3 people in to the room whilst two were in their underwear. We felt very uncomfortable and when I asked the assistant why they were coming in to the room when we had an appointment she rudely told me that an appointment only allowed you to try them on but not any privacy! (Which you needed as sample sizes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I ordered my bridesmaids dress from Aristocrats for my...”

Written on: 23/09/2010 by gymsusie (3 reviews written)

I ordered my bridesmaids dress from Aristocrats for my wedding in August 2010. I didn't receive a phone call to say the dress had come in, I rang them to find out it had. We went for the first dress fitting and the assistant suggested the dress was fine and didn't need altering, when in fact it was too big around the very top (it was a strapless dress. We asked for it to be altered so the assistant pinned the dress. When we went for the second fitting they had taken it in too much !! They then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I went shopping for my wedding dress in Chester and...”

Written on: 31/01/2010

I went shopping for my wedding dress in Chester and out of the 5 shops I went to Aristocrats of Chester was by far the worst.
I had booked an appointment for 3pm. We weren't acknowledged at all, Eventually we caught the eye of a young girl, who told us to have a look around. We did this and after 20 mins still nothing. We asked 3 different people if I could now try on the dresses and they all dismissed us with 'somebody will be with you in a minute.' After standing in the middle of the 3 rooms… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I booked an appointment for 12pm, the girl who greeted...”

Written on: 14/12/2009 by GaynorLouise (4 reviews written)

I booked an appointment for 12pm, the girl who greeted us was very polite and showed us around saying that the girl who would be helping us would be with us shortly. 20 minutes later no-one arrived and there was no explanation so we asked about bridesmaids dresses and were shown a very small collection. They were mainly sizes 8 and 10 with a couple of 12s, but 2 of my bridesmaids are a size 14 and couldn't fit into any of them.

At half past there was still no sign of anyone. We weren't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This was not a pleasant experience and when we finally...”

Written on: 03/08/2009

This was not a pleasant experience and when we finally chose a dress from aristocrats of chester, the assistant told us to go away and think about it! We were ready to give a deposit - very strange. When we looked at some shoes and asked the price we were told the price but not asked if we would like to try them on. My daughter was told to take the dresses she would like to try on through to the changing room but then got told off by another assistant for doing so. Why would anyone turn down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Arrived in all excited about trying on dresses and the...”

Written on: 22/12/2008

Arrived in all excited about trying on dresses and the four staff were too busy having a natter to serve us. We were told to select dresses which one staff member eventually reluctantly brought in. 3 other brides in the dressing room whilst trying on so it was a bit of a squeeze! Found a dress I really loved but the assistant put me off it by saying I would definitely need a size or two bigger - not a good sales pitch and I'm a fairly average sized 10! However, think I will have to buy from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“Went on a Saturday, all I'd say is don't bother!...”

Written on: 07/12/2008 by LN1 (1 review written)

Went on a Saturday, all I'd say is don't bother! Waited about 10 mins...in this time no one acknowledged us, i had my 4 bridesmaids with me so couldn't really miss us. We then asked how long got a really rude response that they were really busy. So we waited another 20 mins. We then asked if we could book an appointment and come back another day, quite a feasible request we thought. But no, we again got a really rude response saying they do not do appointments and this is the way they worked!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview