Aristocrats of Chester, Cheshire Reviews

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“£60 for small alteration (apparently should have been...”

Written on: 30/10/2017 by eqBrooks258 (1 review written)

£60 for small alteration (apparently should have been £100). Would never recommend -this shop -paid enough for the item in the first place! BEWARE of this-it's a disgrace… Read Full Review

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★★☆☆☆

“Avoid shop”

Written on: 08/05/2017 by StephanieJane83 (1 review written)

I would avoid visiting this shop - the staff are unhelpful and unenthusiastic and made me feel like I was wasting their time when I asked for alterations when my wedding dress had a problem (the inner lining was too big for the outer lining so there was a ridge in the middle of the dress which they dismissed). I was charged £250 for alterations (for the hem to be taken up, a jacket altered and bust taken in). I ended up taking my dress out of the shop to get it altered properly (and so… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 03/11/2015 by ReeseMcKinley3 (1 review written)

Having tried on dresses in numerous other stores, I was very excited to come to Chester for the day to try on dresses. On arriving at the store, I was met by two miserable sales assistants. One of them stated that 'they didn't have much PLUS SIZE dresses in at present (I am a size 14) and that I should probably come back when there are more in. I have never been made to feel so fat and disgusting. I managed to try on a few 'plus size' dresses and I was forced to share a changing room with… Read Full Review

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★★★★★

“Amazing service to match their amazing dresses!”

Written on: 12/04/2015 by Krystyna87 (1 review written)

I recently visited Aristrocats with my Mum and Sister after booking an appointment for my first ever day of wedding dress shopping!! I can honestly say it was one of the most exciting couple of hours of my life!! After reading some negative reviews, I was a bit nervous about what to expect and how we would be treated .. BUT the staff were amazing (especially the young girl looking after me but I can't mention her name :() Even after I rang to say we were running 15 minutes late, they were… Read Full Review

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★☆☆☆☆

“Unhelpful and Snooty”

Written on: 01/09/2014 by JayneStan (1 review written)

My Daughter and I found Atristocrats whilst walking around Chester looking for a wedding dress. We were greeted by 'Do you have an appointment?', we said that we didn't but would we be allowed to look around. There are some lovely dresses in there and my Daughter had quickly picked out a few and was excited to try them on, but when we asked the assistant she said we had to have an appointment to try dresses on. We asked if we could make an appointment then (there was one customer in the… Read Full Review

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★☆☆☆☆

“Heartbroken and feel let down”

Written on: 23/08/2014 by Olson136 (1 review written)

Well what can I say.... shocked and left feeling completely let down. My dress was a disaster!!! My wedding day is suppose to be the best day of my life however I was left in tears after collecting my dress and seeing the state it was left in with its poor stitching and odd fitting. I had to pay extra on top a few days before my wedding to have it sorted as best as it could be. The seamstress I found was amazed the shop assistants had sold a dress in this condition. The staff just don't seem to… Read Full Review

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★★★★★

“Wonderful! Ignore bad reviews!”

Written on: 20/07/2014 by Bridetobehale (1 review written)

I was worried about going to my appointment after reading some of the reviews on here, but from the moment I stepped foot inside until the moment I left I loved every minute of my time at aristocrats! A girl was helping me & she was just amazing!! Yes the dresses have the odd mark, but this is to be expected as many people try them on! That does not mean the dress you buy will be like that! I was allowed time & was advised but not pushed, I can't say how much I enjoyed my experience here! I am… Read Full Review

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★★★★★

“Don't be put off by other reviews”

Written on: 06/07/2014 by da90120 (1 review written)

After reading mixed reviews about this shop I was a little worried about what to expect. Instead I found the staff to be very helpful, I'd emailed in advance about a dress in the sale that I'd fallen in love with and they had it to one side ready and waiting for me for when I arrived, I enjoyed the relaxed way of the shop as opposed to some pretentious shops I'd been to. The staff were happy for me to take photos of me in the dresses to send to my bridesmaid who couldn't be there that day… Read Full Review

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★☆☆☆☆

“AVOID THIS SHOP”

Written on: 20/06/2014 by Calvine117 (1 review written)

This is the second shop I have visited and it was the worst shopping experience ever. I had booked in advance and when I arrived I was greeted with an awful selection of dresses, some of which were even stained, dirty and damaged. The quality of the gowns were terrible. However the most disappointing aspect was the staff. The customer service was a DISGRACE. Like other review-ers, they were totally uninterested, made no effort whatsoever at conversation - my mum had to suggest trying on veils… Read Full Review

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★★☆☆☆

“Great dresses - totally disinterested staff”

Written on: 11/06/2014 by DRV2014 (1 review written)

I bought my dress here last year and have tried it on three times since. While the dresses and location are fab, the people working there seem pretty disinterested and there is a definite lack of enthusiasm for the customer and customer's dress. I have always felt like I'm intruding or putting the staff out. I appreciate that they must see a million brides, but this is each ones' 'special day' and wedding dress! While I don't expect fireworks, a smile and a bit of interest would go a long way… Read Full Review

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★★★★★

“Overwhelming service”

Written on: 29/04/2013 by AmyPhillips123 (1 review written)

I visited Aristocrats, without an appointment expecting to be turned away. The staff were very welcoming and encouraged me to try on as many dresses as I wanted, I felt under no pressure to buy, and will definitely return to order my dress and my bridemaid dresses! The service was very professional and the lady that served me showed exceptional knowledge and found me the perfect shape for my body, I would not consider going anywhere else for my dress. Thank you Aristocrats for making my… Read Full Review

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★★★★★

“Lovely dresses, great service!”

Written on: 17/04/2013 by StephBrowne (1 review written)

I bought my dress from Aristocrats early this year. The service I received and do receive every time I enter the shop is impeccable. The staff are always happy to help and offer advice when necessary. The range of dresses are amazing. I was spoilt for choice when trying to choose my dress. It was thanks to the many visits and the girls in the shop that helped me to make my decision. When my dress arrived, they phoned me straight away and I was able to go into the shop that day to try my dress… Read Full Review

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★★★★★

“Great shop”

Written on: 25/03/2013

I think the last review is a bit strange as I know that they do not have a laptop and in my case being a size 18 I was very well treated I think they are perhaps talking about the wrong shop.I bought my dress a maggie sottero and i am very excited to wear it .Thanks Keizia… Read Full Review

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★★★★★

“Fab service and the best dresses”

Written on: 22/03/2013

I came to Aristocrats on a recommendation from a friend(glad I ignored the reviews on here)and I was not disappointed! The staff were helpful enough and helped make the whole process of getting my dress sorted pretty stress free. However the best part was the rage of dresses! They have Maggie Sottero along with other designers, and seem to have a much larger selection than any other shops in the area. The girl serving me mentioned the shop is now owned by a young lady who has plenty of new… Read Full Review

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★☆☆☆☆

“A year on still devastated”

Written on: 20/03/2013

My mum has already left a review on here at the time but I'd just had to write again and say how devastated I am with the service I received and how awful my dress looked. I look back at photos now of my amazing day and the only thing that made it a step away from being perfect is my wedding dress. They just fobbed me off when I said it was far to big, baring in mind this was my second dress as they ruined my first. I ended up having to get it tailored as best as I could 2 days before my… Read Full Review

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★☆☆☆☆

“Aristocrats of Chester ”

Written on: 20/02/2013

We were very excited about our appointment for my best friend to try on bride's dresses as Aristocrats of chester looked beautiful and the gowns looked very nice. We told them we had an appointment and were left standing there while 4 members of staff ignored us and sat in the office on a laptop. We were made to feel unwelcome and a nuisance. They implied the bride was too fat to find a dress at a 12/14. They also panicked her into believing she would not get a dress with 5 months to go before… Read Full Review

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★☆☆☆☆

“awful!! but true!! so angry!!!!!”

Written on: 30/11/2012

I don't usually write reviews, but felt I had to share this with others! Absolutely disgusting! Rude and just disinterested!! I went here to try wedding dresses on with my mum and sister, didn't get a very warm welcome even though we had booked an appointment! When trying on dresses I was saying with another bride, the assistant actually left me half dressed to help with collgue having trouble fastening other brides dress... i was then left a second time while assistant went to answer the… Read Full Review

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★★★★★

“BEST SHOP IN CHESTER”

Written on: 25/10/2012 by abuckley (1 review written)

GREAT RANGE OF DRESSES .AMY WAS SO LOVELY WITH ME AS I DID NOT KNOW THE STYLE I WANTED .WEDDING WAS LAST WEEK EVERYONE WANTED TO KNOW WHERE I GOT MY DRESS FROM.I WOULD RECOMMEND ANYONE TO THE SHOP,THOUGH BOOK IN ADVANCE AS IT IS ALWAYS BUSY.THANKS ARISTOCRATS. … Read Full Review

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★★☆☆☆

“Disaster!”

Written on: 14/08/2012 by Davison (1 review written)

When I chose my dress in April I was made up with the service and the advice given by the manager of the shop. She reassured me that the dresses would arrive in time for my wedding this year in September. I paid £600 deposit and was informed I would receive a phone call beginning of July when the bridesmaid's dresses would arrive, the bridal gown was due beginning of August. Mid July I rang the shop my dress had arrived but the bridesmaids dresses hadn't . I was informed they would call me… Read Full Review

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★★★★☆

“patience of a saint”

Written on: 03/06/2012 by SamStoke (1 review written)

I would like to say a big thank you to Michelle at Aristcrats. I was there on Saturday 2 June for my first time looking for my perfect bridal dress. After trying on numerous dresses i have narrowed it down to two with the thanks to Michelle and her kindness fetching different dresses and offering advice. Personally I would recommend the shop to anybody,i think we should remember the staff are there to assist they are not our personal slaves,also they are not mind readers so if we dont know what… Read Full Review

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