PlumbWorld UK Reviews - www.plumbworld.co.uk

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★★★☆☆
2.7 / 5
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★☆☆☆☆

“Shocking ”

Written on: 17/10/2021 by Lorettalocke (1 review written)

Ordered a cabinet and sink - cabinet arrived no sink !! Opened cabinet was damaged , refused to collect so took it to the tip, promised another cabinet and sink … 3 days later cabinet arrives …. No sink !!!!! Cabinet damaged in the same place as the first one ( clearly seconds ) off to the tip again as wouldn’t collect !! Had enough asked for a refund - wasn’t refunded for days and days - had to chase them up and eventually refunded . Customer service called saying how sorry they were… Read Full Review

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★☆☆☆☆

“Poor quality damaged item ”

Written on: 20/09/2021 by 370Beach (1 review written)

The item was delivered in good time , however when we opened the package we found that two pieces which form part of the radiator cover had a crack on them and went right over the pieces. The mdf thickness was only 7mm thick which is poor considering we bought the largest radiator cover. This needs to be robust . The cost of the item was £100 and this was not reflected in the quality of the product. Most other retailers who sell the covers have a thickness of 12 mm which is far better… Read Full Review

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★☆☆☆☆

“Disappointed and Stressful! ”

Written on: 18/09/2021 by Jhenn (1 review written)

I order the Montego toilet and Basin on 31st August, the delivery was quick but i was missing an item. They forgot to send me the toilet! I email them straight away, quick to response to my complain but then after a few days she starts ignoring my emails. I tried to refund the item but they want me to just keep the item and they will refund me £85 when i paid for £300! It’s so not unfair because the item is useless anyway without the toilet. So i called them and i spoke to a lady. I told… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 10/09/2021 by Jaslyny324 (1 review written)

Ordered 3 items, one was the wrong item but the advisor was adamant I was wrong and they had sent what I ordered. Took several emails and phone calls to get the shower screen I had chosen and paid for. The bath panel still hasn’t arrived, delivery should have been 24th August it’s now 10th September. I have called for an update promised a call back but have received no response… Read Full Review

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★☆☆☆☆

“Totally dissatisfied with their so called customer...”

Written on: 29/07/2021 by kgHogan222 (1 review written)

Totally dissatisfied with their so called customer service… Read Full Review

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★☆☆☆☆

“Non delivery of item”

Written on: 04/07/2021 by Hudson499 (1 review written)

Every time I went into tracking it would tell me it has been dispatched on thn eday I was checking. Next day it has been dispatched today, next day it has been dispatched today, next day it has been dispatched and it went on and on and still no parts, They close out the complaint ticket even though it has not been delivered and this goes on and on… Read Full Review

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★☆☆☆☆

“Do not delivet”

Written on: 12/05/2021 by RaynaGarrison117 (1 review written)

Customer service staff kept stating it had been despatched. I rang the supplier direct and they confirmed the item had not even been requested to be deflatchef… Read Full Review

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★☆☆☆☆

“Don't Buy Vanity Unit & Tall Hanging Cabinet with...”

Written on: 10/07/2020 by 223Torres (1 review written)

Listen to the -ve feedback! Be warned.. don't buy any BATHROOM VANITY UNIT OR HANGING TALL CABINET or the like from the plumbworld. They looked great when they were new. But after a couple of years, the colour gradually faded on most areas which made the item looks tacky both outside and inside. We had been very careful as they were put in a 100% new bathroom and had paid for the fitter to hang them up. I emailed plumbworld's customer service about the fading colour. Their supplier (probably… Read Full Review

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★☆☆☆☆

“Shoddy company”

Written on: 09/06/2020 by AlfredCoyne33 (1 review written)

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about. … Read Full Review

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★☆☆☆☆

“Delivery Dates Mean Nothing”

Written on: 12/09/2019 by Elyse227 (1 review written)

You’ll wait in all day and it won’t arrive. You’ll call to complain and they won’t care… Read Full Review

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★☆☆☆☆

“Avoid. Non existent service”

Written on: 13/11/2018 by antspyr (1 review written)

Purchased a £450 pump. DHL never delivered and subsequently admitted they broke it. Contacted Plumbworld who denied this was the case and said parcel was still waiting to be delivered. Followed up with them in writing as evidence of conversations and they are ignoring. Now made a claim through Paypal. Awaiting Paypal response. Avoid!… Read Full Review

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★☆☆☆☆

“Poor customer service. Will not service the said warranty”

Written on: 24/05/2018 by cnrathi (4 reviews written)

Only recently I've had a few bad experiences with these online shops. Usually there are no issues until when one has to unfortunately use customer services or claim warranty. This is where I feel most of these online shops fail. This is exactly where Plumbworld failed big time and I am never going to order anything from these guys even that meant me 100s of pounds because they will give silly and all sorts of excuses to not to serve the warranty. I bought macerator from these guys which… Read Full Review

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Cnrathi's Response to cnrathi's Review

Written on: 28/05/2018

Edit: 28th May 2018
After my message, Plumbworld accepted that it was the product which developed the fault so they refunded the money.
After all, happy with the service of Plumbworld.

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★☆☆☆☆

“Would not exchange chipped cabinet door”

Written on: 07/05/2018 by Chuckd12 (1 review written)

Purchased two cabinets and one door mirror door was chipped Will not change as installed but offered to sell me a new one at a discount Awful service… Read Full Review

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★☆☆☆☆

“Faulty water heater”

Written on: 20/04/2018 by Daly368 (1 review written)

Lasted 30 seconds before blowing up, refused to replace without first sending to manufacture for testing meanwhile I have a customer with no hot water, slow to reply to emails, very rude on the phone, unhelpful emails saying that the heater had been poorly maintained and the pump had a build up of limescsle, there is no pump on it and it was brand new out the box how can it be poorly maintained??? Complete lack of knowledge by anybody in customer survives, will never use again!!!!!!!!… Read Full Review

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★☆☆☆☆

“If you value your time. money and some dignity go...”

Written on: 27/11/2017

Haven't order a sliding door enclosure and an electric shower a few days before It was advise advice by my plumber that a side panel was required which Plumbworld could not provide and meant the whole order had to be cancelled. I made contact as you do and the response was " sorry but you will have to find a private courier to return these items as we don't provide a RTN service. Not a problem if the items combined did not weigh over 60kg and likely to cost a small amount of money for… Read Full Review

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★☆☆☆☆

“Missing Goods”

Written on: 27/10/2017

Ordered a full bathroom, with suite taps, power shower towel rail etc. Only the bathroom suite arrived. No taps etc. They say "we dispatched so you must have it they also claim to have CCTV of it leaving the warehouse but would not share it so as I could compare it with what I have on a neighbours CCTV. Basically they say" Tough ! we have your money and we think you have the goods." We do not ! Have now informed police… Read Full Review

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★☆☆☆☆

“STAY AWAY ”

Written on: 08/09/2017 by bath01225 (1 review written)

Worst company ever............. I placed an for a mirca shower costing £400 pound and two bottles of cleaner worth £2.00 turned up. Worst customer service but the person I dealt with states her manager is busy and can't keep me on hold or put me on a call will her. Then she comes on saying she can't do anything. I beg you to credit check this company online retail now part of Grafton group and their share drop downwards 799.50 GBp (€8.79)Change: -1.00 (-0.12%) Look how many companies… Read Full Review

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★☆☆☆☆

“Essentials Quadrant eclosure seal set”

Written on: 20/05/2017 by carenloue (1 review written)

The delivery system was so bad inspite of paying £4.99 for a small item. I ordered Essentials Quadrant Enclosure Seal Set. Received an email that is ready for delivery in between such time gave me, but unfortunately didn't receive on the day and time given to me until they send me another email that there is u expected delays in delivering my parcel. Waited for 3 days for an updates but failed to received one, so until I changed the mode of delivery which is collect the item to the nearest… Read Full Review

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★☆☆☆☆

“Poor service & poor delivery record”

Written on: 06/04/2017 by HarishN (1 review written)

Our kitchen tap was supposed to be delivered on Tuesday whilst we were away so we arranged for delivery to our neighbour. When we arrived home there was no notification card of a delivery being made. Meantime a late email was received to say that UKMail's driver had a problem and delivery would be delayed - then another email to say delivery would be the following day (Wednesday). Trying to contact both Plumbworld and UKMail was extremely difficult - automated lines or busy lines all the… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 25/01/2017 by 70Watson (1 review written)

I have just bought a shower enclosure and tray online, realised I could have bought it cheaper as a package so contacted customer services. I asked on the e mail was the one I ordered correct and if so could they refund the package difference. They confirmed it was and did so. Unfortunately the tray was incorrect and they will accept no responsibility even though I have evidence of asking if it was correct.They just keep saying, it was your responsibility to check. I DID!! Will never use again… Read Full Review

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