PlumbWorld UK Reviews - www.plumbworld.co.uk

Click here if this is your business
★★☆☆☆
1.9 / 5
23% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
PlumbWorld UK - www.plumbworld.co.uk - Ask a question now

Media Gallery for PlumbWorld UK - www.plumbworld.co.uk

PlumbWorld UK - www.plumbworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't Buy Vanity Unit & Tall Hanging Cabinet with...”

Written on: 10/07/2020 by 223Torres (1 review written)

Listen to the -ve feedback! Be warned.. don't buy any BATHROOM VANITY UNIT OR HANGING TALL CABINET or the like from the plumbworld. They looked great when they were new. But after a couple of years, the colour gradually faded on most areas which made the item looks tacky both outside and inside. We had been very careful as they were put in a 100% new bathroom and had paid for the fitter to hang them up. I emailed plumbworld's customer service about the fading colour. Their supplier (probably… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shoddy company”

Written on: 09/06/2020 by AlfredCoyne33 (1 review written)

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Delivery Dates Mean Nothing”

Written on: 12/09/2019 by Elyse227 (1 review written)

You’ll wait in all day and it won’t arrive. You’ll call to complain and they won’t care… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Selective product reviews”

Written on: 23/04/2019

Ordered an item from plumbworld, no problem with order, delivery or the condition of the product however I wrote a product review stating my disappointment of the item and gave it 2 stars which is my honest feeling about the item, poor quality this is not PW fault but a product quality issue. They have not published it because I gave it 2 stars. However another 5 star review I wrote was published. This is not honest behavior from PW you cannot select 4 & 5 star reviews only. I will find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid. Non existent service”

Written on: 13/11/2018 by antspyr (1 review written)

Purchased a £450 pump. DHL never delivered and subsequently admitted they broke it. Contacted Plumbworld who denied this was the case and said parcel was still waiting to be delivered. Followed up with them in writing as evidence of conversations and they are ignoring. Now made a claim through Paypal. Awaiting Paypal response. Avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer service. Will not service the said warranty”

Written on: 24/05/2018 by cnrathi (4 reviews written)

Only recently I've had a few bad experiences with these online shops. Usually there are no issues until when one has to unfortunately use customer services or claim warranty. This is where I feel most of these online shops fail. This is exactly where Plumbworld failed big time and I am never going to order anything from these guys even that meant me 100s of pounds because they will give silly and all sorts of excuses to not to serve the warranty. I bought macerator from these guys which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cnrathi's Response to cnrathi's Review

Written on: 28/05/2018

Edit: 28th May 2018
After my message, Plumbworld accepted that it was the product which developed the fault so they refunded the money.
After all, happy with the service of Plumbworld.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Would not exchange chipped cabinet door”

Written on: 07/05/2018 by Chuckd12 (1 review written)

Purchased two cabinets and one door mirror door was chipped Will not change as installed but offered to sell me a new one at a discount Awful service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Faulty water heater”

Written on: 20/04/2018 by Daly368 (1 review written)

Lasted 30 seconds before blowing up, refused to replace without first sending to manufacture for testing meanwhile I have a customer with no hot water, slow to reply to emails, very rude on the phone, unhelpful emails saying that the heater had been poorly maintained and the pump had a build up of limescsle, there is no pump on it and it was brand new out the box how can it be poorly maintained??? Complete lack of knowledge by anybody in customer survives, will never use again!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“If you value your time. money and some dignity go...”

Written on: 27/11/2017

Haven't order a sliding door enclosure and an electric shower a few days before It was advise advice by my plumber that a side panel was required which Plumbworld could not provide and meant the whole order had to be cancelled. I made contact as you do and the response was " sorry but you will have to find a private courier to return these items as we don't provide a RTN service. Not a problem if the items combined did not weigh over 60kg and likely to cost a small amount of money for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Missing Goods”

Written on: 27/10/2017

Ordered a full bathroom, with suite taps, power shower towel rail etc. Only the bathroom suite arrived. No taps etc. They say "we dispatched so you must have it they also claim to have CCTV of it leaving the warehouse but would not share it so as I could compare it with what I have on a neighbours CCTV. Basically they say" Tough ! we have your money and we think you have the goods." We do not ! Have now informed police… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“STAY AWAY ”

Written on: 08/09/2017 by bath01225 (1 review written)

Worst company ever............. I placed an for a mirca shower costing £400 pound and two bottles of cleaner worth £2.00 turned up. Worst customer service but the person I dealt with states her manager is busy and can't keep me on hold or put me on a call will her. Then she comes on saying she can't do anything. I beg you to credit check this company online retail now part of Grafton group and their share drop downwards 799.50 GBp (€8.79)Change: -1.00 (-0.12%) Look how many companies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Tap problem”

Written on: 10/08/2017 by NadiaGibson (1 review written)

On completion of the installation of a tap, the fitting was generally loose. Apart from a minor delay in getting the issues resolved the person in Customer support dealt with my query quickly and courteously. Thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Essentials Quadrant eclosure seal set”

Written on: 20/05/2017 by carenloue (1 review written)

The delivery system was so bad inspite of paying £4.99 for a small item. I ordered Essentials Quadrant Enclosure Seal Set. Received an email that is ready for delivery in between such time gave me, but unfortunately didn't receive on the day and time given to me until they send me another email that there is u expected delays in delivering my parcel. Waited for 3 days for an updates but failed to received one, so until I changed the mode of delivery which is collect the item to the nearest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service & poor delivery record”

Written on: 06/04/2017 by HarishN (1 review written)

Our kitchen tap was supposed to be delivered on Tuesday whilst we were away so we arranged for delivery to our neighbour. When we arrived home there was no notification card of a delivery being made. Meantime a late email was received to say that UKMail's driver had a problem and delivery would be delayed - then another email to say delivery would be the following day (Wednesday). Trying to contact both Plumbworld and UKMail was extremely difficult - automated lines or busy lines all the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor customer service”

Written on: 25/01/2017 by 70Watson (1 review written)

I have just bought a shower enclosure and tray online, realised I could have bought it cheaper as a package so contacted customer services. I asked on the e mail was the one I ordered correct and if so could they refund the package difference. They confirmed it was and did so. Unfortunately the tray was incorrect and they will accept no responsibility even though I have evidence of asking if it was correct.They just keep saying, it was your responsibility to check. I DID!! Will never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs”

Written on: 28/11/2016 by Floodzw56 (1 review written)

We ordered over £1600 worth of items from Plumbworld in the summer. These were delivered without any breakdown just "2 pallets" were signed for. We have always agreed we got two pallets, one was full of items, the other had just a bath. Unfortunately for a number of reasons we did not open the pallets immediately. However as soon as I opened the items, I realised exactly half my order was missing and contacted PlumbWorld. It was very clear that there should have been another pallet, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Damaged product and incomplete items”

Written on: 09/10/2016 by yzMadden11 (1 review written)

ordered bathroom mirror - can in a bubble wrap - not even in a card box box and broken. Also did not contain attachments as per the instruction on their website. Customer services uninterested and whilst cheap on-line back up services are poor. for items to be returned we have to pay for postage. overall a shoddy service and an unprofessional provider. They might beat prices but after care is appalling. take and spend your money elsewhere. Avoid Plumbworld… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“APPALLED- ”

Written on: 20/09/2016

Firstly... I'm only giving you 1 star, because i can't give you zero!! I'm appalled that a company in britain would treat paying customers in such an utterly disgusting, disrespectful way! I really could not believe what i was hearing, i thought maybe the girl was new and was mistaken u til i insisted on speaking to someone else, after i was told there were no supervisors and the one manager was at lunch, i spoke to the girls colleague, who told me the very same thing. After placing an order 7… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off company - let down b staff and management”

Written on: 11/07/2016 by Hamiltonly426 (1 review written)

I bought a bath panel (both bathtub sides) which was delivered on the initial booking rather than the one I chose on the system and agreed upon (glad my neighbor was in ). The goods looked completely different from the site... even the color between top and bottom parts is different. I emailed and called company only to be told that I have to return the items at my expense, and as the items are too big I was not able to do so. I asked the staff for an exchange with another item (bath panels… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Defective items, still waiting for refund two weeks later”

Written on: 16/05/2016 by jtmann (1 review written)

Sink and pedestals were defective as they were not straight. There was a tilt from right to left and also from back to front as if they had warped. Replacement items were sent and they too were defective. I wish I could attach the photos so everyone could see how poor the quality is. Items were sent back at the end of April and I received an email saying my money had been refunded. It wasn't due to a 'technical glitch'. Numerous hone calls and escalation to the financial director and the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview