Danbro Reviews - www.danbro.co.uk

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Latest Reviews

★☆☆☆☆

“Late payment ”

Written on: 28/12/2018 by Martin315 (1 review written)

Been waiting for my pay to come through don't know whats happening any one else in the same situation???… Read Full Review

Danbro's Comment

Written on: 14/01/2019

Hello Martin315,

We're sorry to hear that you were waiting for your pay to come in. Has this now been resolved for you?

If you contact your Accountant they will be able to help with any pay queries you may have.

Many Thanks,

Danbro

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★☆☆☆☆

“Absolutely awful experience”

Written on: 16/10/2018 by Bailee419 (1 review written)

Absolutely awful experience. Non-payments, late payments, unfathomable pay slips, duplicated pay slips...totally inconsistent. Left Danbro weeks ago and still waiting for a payment and my P45. Complaint picked up by the person I dealt with - I'd like to say she has been thorough..but thoroughly useless and unreliable seems more accurate. These companies need better regulation and accountability… Read Full Review

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★★★★☆

“Don't really understand the bad feedback”

Written on: 22/07/2017 by Lyons244 (1 review written)

Not sure if the poor feedback is aimed at the Limited Company side, but as an umbrella contractor I have been with Danbro for most of 5 years and have NEVER had an issue, always been paid on time and has been trouble free too when claiming expenses from the companies I've worked for. The only negative I have is that the payslips are very confusing and could do with some explanatory notes… Read Full Review

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★☆☆☆☆

“Ruined Pay, Expenses and Withheld Referral Award”

Written on: 28/04/2017 by akuma123 (1 review written)

I was recommended to use Danbro by a business associate of mine, and can honestly say that this has been the worst experience I've had using an accounting/payroll organisation to date. This is not on the back of a misunderstanding, nor is this sour grapes for being on the right or wrong end of a dispute; this is the honest and truthful outcome of the sole experience of using Danbro, and I can only implore others to head my experience if deciding to use this company. What should have been a… Read Full Review

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★☆☆☆☆

“Had to pay for benefits not required- NO Refund”

Written on: 11/02/2017 by Hancockwt1990 (1 review written)

Enrolled for benefits not required wouldn't allow me to reclaim these expenses. Make sure what you signing up for. pension company linked to Danbro haven't returned calls or message… Read Full Review

Danbro's Comment

Written on: 13/02/2017

Hello,

We're very sorry to hear that you're unhappy with the service you've received.

Unfortunately we're unable to locate your details from the information provided in your review, if you could contact us we would welcome the opportunity to discuss this further.

Many thanks

Danbro

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★☆☆☆☆

“Appalling and 1 star is too much - 0 stars would be...”

Written on: 05/04/2016 by oldaengineer (1 review written)

Very poor service from Danbro. My advice is not to use them. Had much better service from other umbrella companies… Read Full Review

Danbro's Response to oldaengineer's Review

Written on: 05/04/2016

We are sorry to hear you feel this way. Our levels of service are extremely important to us, so we would welcome the opportunity to discuss this further. Please contact us with further information, so we can investigate what you feel has gone wrong. . Kind regards, Danbro.

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★☆☆☆☆

“Appalling frustrating service ”

Written on: 09/07/2015 by 140Alexander (1 review written)

Appalling experience with this firm. They refuse to give a notice period when they will calculate your VAT by, which means it could just be the day before. I was just given one week's notice to pay my last VAT bill. I would second the other reviewer that they are unbelievably rude on the phone especially the team managers. It would be advisable for this company to start recording phone conversations to see exactly how rude their staff are and what appallingly poor service and advice they… Read Full Review

Danbro's Comment

Written on: 13/07/2015

Hi,

We are so sorry to hear your experiencing some problems. Please contact our office on telephone or email us, as we would very much appreciate the opportunity to investigate what has gone wrong on this occasion.

Kind regards, Danbro.

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★★★★★

“Thank you Danbro!”

Written on: 02/06/2015 by Demarion120 (1 review written)

Just wanted to say a big thank you to Danbro for all of their help over the last 6 months. Having experienced problems with other umbrella companies previously I found Danbro really easy to use. Helpful staff where nothing was too much trouble I wouldn't hesitate to use them again for my next contract. … Read Full Review

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★☆☆☆☆

“They haven't got a clue and very RUDE!!!”

Written on: 10/04/2015 by Ellis245 (1 review written)

My husband is with them under umbrella company and wanted to change to a limited company. I am a tax accountant so I asked them relevant questions which they could not answer. If they cannot answer the relevant questions then how are they even in the business?? I cannot believe how rude the staff are. I have never been spoken to like that in my life. Extremely rude!! They said they had severe training, but I didnt see any of it. I am extremely shocked that they couldnt even answer simple… Read Full Review

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★☆☆☆☆

“Avoid Danbro at all costs or it will be very costly to...”

Written on: 21/01/2015 by Freddy2015 (1 review written)

I had my Limited company with Danbro and paid them a lot of money per month. They just took my money and did nothing on my account other than process the basic legal requirements. They ended up costing me thousands in additional taxes that I could of easily avoided having to pay if given the advise they themselves openly admitted I should of had. When confronted they basically didn't give a damn. They were only concerned about keeping my custom so I ditched them. Danbro are only interested… Read Full Review

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★☆☆☆☆

“Avoid these people if you want more money in your pocket ”

Written on: 15/08/2014 by rnSims107 (1 review written)

Danbro are without a shadow of a doubt the worst umbrella company I have ever worked with. Their customer service is non existant, they assign a team to you and when you email them with an enquiry they never reply. They will not tell you if you have made a mistake on your expense form until the afternoon your pay goes through, they tend to send an email saying that some expense has been flagged so there fore it will not be counted. Yet they state all expense forms need to be completed before… Read Full Review

Alisonsalas's Comment

Written on: 20/08/2014

We’re sorry that you are unhappy with our service. As we don’t have your contact details could we please ask that you get in touch with Sofia in our Quality department and we will do our best to rectify your issues. Thanks, Alison (Danbro)

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Bugsmalone's Comment

Written on: 25/08/2014

Believe me, you know all about my issues and why I think you are by any shadow of a doubt the worst company. You never answer emails, you tell me two hours before my payroll is due to go in that expenses are not getting paid, yet you expect them to be in for checking on a tuesday and the pay roll goes out on the thursday so it is obvious you do not check them or raise the point that something is flagged until there is no time to do anything and then it takes all the next day to get something done that you should have done in the first place! You claim to be here for the contractors and to get the best out of our money. My last week at work I ended up with £531 from an invoice of £831, you did not do my expenses for my last week and I ended up with only £100 after I had deducted my expenses. You tell me if you would be happy with that level of service. When we leave a comment on Facebook about your level of service you remove the comment then block us so we cannot tell how bad you really are.

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Bugsmalone's Comment

Written on: 01/09/2014

You do have my contact details my name is mr malone, your team team just can never be bothered getting in touch

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★☆☆☆☆

“Avoid at all costs”

Written on: 11/07/2014

Danbro was imposed on me by Agility Resourcing Agency. First none of them made clear that if they act as umbrella company they would deduct employers NI from your hourly rate, so be careful with that if you working thru agencies using them, as you end up paying both. Secondly they did not inform me that they started deducting employers pension contribution from my hourly rate either, was informed about that almost a month later, so bad service. Whenever I called them the standard answer was to… Read Full Review

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★☆☆☆☆

“Number 1 cheating company”

Written on: 20/05/2014 by RamPriya (1 review written)

I was forced to sign a contract with Danbro services since it was my first contract job in UK. Every month they miscalculate my payment and when I inquire about it with out any regret they will agree to reprocess my payment and at least 300£ worth money will be miscalculated every month. Though I know I will receive the extra amount from HMRC in the financial year end, I expect some loyalty in the process they do. I have many email proof i which they have agreed that the payment was wrongly… Read Full Review

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★★☆☆☆

“Do not use if you want to be paid on time”

Written on: 07/03/2014 by Angelica263 (1 review written)

When it works, it works well but the last few months I haven't been paid on time and have spent countless hours chasing up non payment of invoices. The higher up the chain of command you go, the better the service but overall the service is terrible and although there are some friendly, helpful people, they are few and far between… Read Full Review

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★★★★★

“Best company I have used by a mile”

Written on: 09/12/2013 by RHambleton (1 review written)

Joined Danbro as an umbrella contractor back in May 2012 and always found their service to be far better than any other umbrella company I'd used previously. The staff are friendly and my payments were always processed on time and were accurate. After working through the umbrella for a few months my agency increased my pay rate and contract length and I decided after much thought to go limited. The transition between the umbrella to limited was seamless, I was allocated my own personal… Read Full Review

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★☆☆☆☆

“Do not use danbro”

Written on: 16/11/2013

Dan bro are the last people you want touching your money in any way shape or form!!! The women on the phone are snotty and unhelpful. They are only worried about the money they make, not your best interests. Stay well away!! Set up your own company and save a lot more money. Keep their greedy hands off it… Read Full Review

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★☆☆☆☆

“DO NOT USE THESE GUYS!”

Written on: 23/03/2013

I would definitely NOT recommend these guys to anyone. I used Danbro to administer My Ltd Company and wow what a mistake. Over an 8 month period I experienced payments into incorrect accounts, over-charging of admin fees, unreconciled management accounts and non-detection of 8 weeks worth of payments! Best of all in the follow up 'investigation' conducted by Danbro senior management, the outcome was all about exonerating Danbro of any blame and effectively blaming the client when in fact all… Read Full Review

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★☆☆☆☆

“To expensive for waht they do and awful when I left”

Written on: 28/10/2012 by spannerspoons (1 review written)

I was with them from ltd company inception for 5 months. I have left cos I was paying them and doing the work myself. I'm so glad I left 'cos they behaved so badly as they cut me off. I paid up with them until end of Oct 2012. 2 weeks before that they removed my access to their document repository system. They have now cut me off the on-line accounting system 5 days before the end of Oct 2012… Read Full Review

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★★★☆☆

“Poor Customer Care”

Written on: 08/02/2012

Danbro are generally good to deal, with good customer service. However, their customer care is poor. If something has not been processed such as expenses they ignore the client and process the pay without all the necessary information! They need to pick up the phone and talk to their clients!… Read Full Review

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★★★★★

“Good, sound advice and extremely helpful staff....”

Written on: 12/08/2010

Good, sound advice and extremely helpful staff. Definitely a go-to place for accounting issues for contractors. Would be happy to recommend all day long!… Read Full Review

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