BT Business Broadband /broadband Reviews - www.btbroadbandoffice.com

Click here if this is your business
★☆☆☆☆
1.0 / 5
3% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Website is not accessible”

Written on: 22/12/2020 by Hudges (1 review written)

Usual BT performance. I've lost serious chunks of my life to BT's incompetence. This is just another nail in the coffin… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking, Hideous, Infuriating, Terrible, Experience”

Written on: 21/11/2019 by VaughnCaldwell (1 review written)

Over-promised and under-delivered spectacularly! You will enter the call centre circles of hell very quickly with this one, which drains the life out of you completely. You will be needing it after you have been misled, misquoted, ignored and generally given the run around by the call centre staff. I only wish there was an option of less than 1 star for customer service - same for business integrity. Probably best to just bin the router and cancel the contract as soon as you get it - cut… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This company should be closed down”

Written on: 12/03/2018 by Hadenoughofbt (1 review written)

Don’t know what they are doing - if this was a commercial company it would have gone bust many years ago - must have the crown as the worst company in the UK. Foreign call centre who have no connection with your account, promise to sort your problem and then 2 days later restrict your service. A company of arrogant idiots who just don’t care about their customers. Please uk government - break up this useless company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“What a joke !! Sty away from BT business. ”

Written on: 06/12/2014

Honestly the worse people to work with. The call centres are useless , with people who don't even speak English. And to resolve a matter has taken me months. I will never be using your useless services again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“They just don't care, they are too big to fail”

Written on: 29/07/2013 by eurgbp (1 review written)

Business? What business? Status summary In progress Order placed on 08 Jul 2013 Reference VOL012-78150814854 Description Today is 29 July 2013 Stuck in the system somewhere, 21 days wasted awaiting, and nothing... Imagine what a joy awaits me in the future with Business BT Boy, Can't wait! Called them twice every week, first time took 20 mins to get to a lady, she could not find my order at all for 40 mins. and now I called to cancel this nonsense, guess what? Nothing happened... sure, love… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Go with BT if you want to run your business into the...”

Written on: 17/04/2013 by BTnightmare (1 review written)

How can I begin to describe the horror that is a BT complaint? Think ringaround, being held interminably on the line, speaking to call centres all over the world, finally getting through to senior managers in the UK who have had very good 'dealing with a worked-up client' training yet have the authority to do NOTHING (and do it very well) and you get the picture. Don't go here. Go anywhere else. I suggest a carrier-pigeon. At least you can shoot it if it fails to perform… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Unfinished complaint”

Written on: 01/03/2013

Having contacted your reply centre no further information has been received. There appears to be a disinterest in serious problems arising and no answer is given… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible”

Written on: 16/10/2012 by John_123123123 (1 review written)

BT Business Broadband Here very briefly are the details: * Router was sent 5 days late. My business was basically inoperable without broadband. * Then router sent to wrong address with wrong name on it. * I was told by O2 only BT could provide me with a static IP. Then I found out this was not the case. Then I was informed O2 are now part of BT. * The customer support is shocking. Getting through to a human takes about 15 mins. Then you get told your speaking to the wrong person. Then you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BT business broadband”

Written on: 15/07/2012

Absolutely DREADFUL, agree with all previous reviews. Order has got "stuck" at every possible stage, am sitting with 7 BT routers no no broadband 2 weeks after ordering. Seriously reconsidering moving to another provider. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“BT Business Phone and Broadline service is poor”

Written on: 14/06/2012 by yb12 (1 review written)

Our internet connection with BT broadband is generally not very fast. What is particularly bad though is their customer service. We have our phone and internet service with BT and I would have thought that for business customers they would aim to have a good level of customer service. This though is not the case. I am having to use their move service at the moment to move our business internet and phone line which is particularly dreadful (one department doesn't know what the other one is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hello ,this is from sweet zen chinese...”

Written on: 23/03/2012 by sweetzen (1 review written)

Hello ,this is from sweet zen chinese takeaway,Morecambe. We just want to complaint is our internet services was really really bad...... We can not watching flim ,chatting with friends with the internet....... So can you please coming to fix them?? please!! We looking forward to seeing soon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not a good choice.”

Written on: 04/01/2012

Bt decided to Upgraded my business broadband, on the 26th Oct since then I've had little or no Broadband. I've phoned several times only to be told there's no fault on line it must be your hub or interference with your wireless connection, it was fine before the upgrade. I am unable to fully run my business without the Internet but can't get any help from BT at all. I certainly wouldn't reccomend them to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely ridiculous service, for that matter NO service!”

Written on: 17/08/2011 by Nickki (1 review written)

Absolute bunch of mofos, terrible service and staff have knowledge if next to nothing, please avoid at all cost!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely dire service. Connection kept dropping, ”

Written on: 01/04/2011

Absolutely dire service. Connection kept dropping,
call center staff went round in circles through the same procedures over and over. Passed to Engineers who couldn't find fault then lied to close a call down. After 4 attempts to resolve problem I asked to leave BT, they didn't even try to dissuade me - even they know how rubbish they are. They have a monopoly and they treat their accordingly.

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Without doubt time spent trying to get any kind of...”

Written on: 23/03/2011

Without doubt time spent trying to get any kind of service and support from BT have been the most painful and lowest hours of my life.

Pulling teeth doesn't come close.

These guys don't even put the right numbers to call on their bills. I thought Business Broadband would offer some kind of professional levels of service, I could not have been more wrong. Steer Clear - Trust Me!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I am locked in to two contracts with BT. Both awful. I...”

Written on: 11/02/2011

I am locked in to two contracts with BT. Both awful. I shelled out for a third line and went with BE broadband. The contrast is amazing. How do BT survive with such all round terrible service?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“We move from SKY to BT on January 2011, with the...”

Written on: 28/01/2011 by Alexuk1975 (4 reviews written)

We move from SKY to BT on January 2011, with the idea of pay less, unfortunately..pass to a big nightmare and the big scam never seen.

the service apparently starting on 18th January, we have option 2, 40GB . we really not use p2p or another downloads. however sometimes, like see Iplayer , hearing music with we7. and you tube videos.
also we work with 2 e-mails imap. all day.

The speed never work fine, just in the mornings, during afternoon and evening the speed and my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“You might notice from the star ratings that...”

Written on: 22/11/2010

You might notice from the star ratings that reliability is about the only vaguely decent thing about BT Business broadband. They are reliably bad! (to be fair to them, the rating is also because the connection has actually been fairly reliable with little downtime).

The main problems that we have revolve around the appalling customer service. So far every month that we have been with them has resulted in an incorrect bill. Trying to correct this results in first waiting on hold for a large… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bt Business broadband is a complete joke. Like most...”

Written on: 08/11/2010

Bt Business broadband is a complete joke. Like most businesses we rely heavily on having an internet connection. We have problems on a daily basis and have been left without connection for 2 days. Some of the on line chat advisors know what they are doing but others pass you from pillar to post or give you a telephone number to ring so you can be left on hold for ages. I have trouble accessing on line bills via my account login. It would be easier if they just sent a pdf to your email. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“In the past year I set up an online store for my...”

Written on: 26/08/2010 by Emma87 (2 reviews written)

In the past year I set up an online store for my Business and got BT Business Broadband, before that I didn't have broadband and since I had a BT line I thought it was natural to go with them. The price they give doesn't sound bad at first but when I got my first bill I was charged much more than I expected, when trying to contact them about this I got passed around so much that I didn't manage to get anything sorted out. On top of that after using it regularly I noticed the connection itself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview