Books Direct www.booksdirect.co.uk Reviews

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★☆☆☆☆
1.2 / 5
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★★★☆☆

“Variable service quality.”

Written on: 30/06/2011

I registered with Books Direct's Books for Children arm when expecting my first child in 2008. The introductory offer was good, and I knew I would be spending more than £50 on books for him within the first year. Service has been variable and the Editor's Choice thing really did not work for most customers. Overall, they have been okay, though the customer services telephone team has been a generic call centre with limited English, and a crib-card list of answers and resolutions for the last… Read Full Review

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Oxon's Comment

Written on: 30/06/2011

Update: The Bookseller has an article -BCA was sold to German group Bertelsmann in 2008 -but BCA members were not told about this, and has now been sold again, along with Bertelsmann's other UK businesses -World Books etc - no revelation of who has bought it.

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★★★☆☆

“I have been a member of their History club for a...”

Written on: 26/08/2010

I have been a member of their History club for a number of years. Overall my experiences have been satisfactory with the odd problem on rare occasions. Problems always resolved to my satisfaction ( generally free delivery vouchers not applied to order ). Club has recently been revamped with NO editor's choice and FREE delivery on web orders valued over £5. Suspect that if you don't have access to their website then delivery charges on orders by post or phone could make book order… Read Full Review

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