ShopTo Reviews - www.shopto.net

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★★★☆☆
2.8 / 5
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Latest Reviews

★☆☆☆☆

“i orderd a nintendo switch + labo bundle for sons...”

Written on: 05/12/2019 by mjh1974 (1 review written)

i orderd a nintendo switch + labo bundle for sons christmas pressent and only got the switch deliverd, when i contacted them i was told nintendo didnt send them enough and i wasnt going to get it. i just looked on there site and there are the labo in stock. i feel theres nothing i can do about it and am going to have to pay extra now to get the labo elsewhere. Ill never use these again and wouldnt recomend to anyone… Read Full Review

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★☆☆☆☆

“worst company ever!”

Written on: 12/07/2019 by kevcon84 (1 review written)

This website is terrible, I spent over £700 to become a gold member then they shut down their old site to start a new one and just completely robbed me of my membership and bonuses, then they denied knowing anything about it saying they had everyone's membership details and they will be as they were, which it wasn't, then the staff working for them starting getting aggressive and threatening when I tried to rectify the issue, believe me stay away from this company if this is how they treat… Read Full Review

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★☆☆☆☆

“Poor and misleading”

Written on: 08/04/2019 by Dave8077 (1 review written)

Poor and misleading. Game was advertised as included and not sent. Contacted The Advertising Standards Authority (ASA). Rude staff. Dont use… Read Full Review

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★☆☆☆☆

“A Complete Shambles ”

Written on: 26/10/2018 by PaulHoo (1 review written)

A complete shambles from beginning to end!! Unhelpful, completely clueless and extremely rude staff who tried to be clever, led to an all round awful experience with this company. I definitely will NOT be using them again and will also be warning/advising my friends to use other sites/shops. I only have 1 star because I had to. Avoid as if they had the plague. You will be disappointed!!!! ( only my experience and opinion, others might disagree but I doubt it )… Read Full Review

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★★★★★

“Delivery in under 24 hours! ”

Written on: 24/04/2018 by Markspark62 (4 reviews written)

I've bought stuff through Shopto for quite a while now and never been disappointed on price. I purchased a Dualshock Controller from them on Monday lunchtime and I received it the next morning! Bearing in mind I live in the sticks, I think it's pretty good service.....and it was the cheapest I could find! Highly recommend, so I'm not sure why they are getting a few bad reviews. I'll use them again, no problem… Read Full Review

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★☆☆☆☆

“DONT BUY FROM THERE Pre-order a game that never...”

Written on: 11/12/2017 by 74Riley (1 review written)

DONT BUY FROM THERE Pre-order a game that never arrived for 3 months . I ask for refund & they were like return our item first. I NEVER RECIVE THE DAMN ITEM . SERIOUSLY???… Read Full Review

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★☆☆☆☆

“Launch day failure”

Written on: 04/03/2017 by philipe704 (1 review written)

Failed to receive Nintendo Switch on launch day despite pre ordering back in October 2016. Poor customer service with unhelpful ticketing system where they fail to respond anyway. The single most disappointing online ordering experience I have ever had… Read Full Review

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★☆☆☆☆

“Absolutely dire experience”

Written on: 01/03/2017 by scott.james (2 reviews written)

I've used ShopTo.net for years to purchase a variety of games. I hadn't used them for a while to make a purchase, but at the time of my purchase they had Horizon: Zero Dawn (Exclusive Launch Edition!) for the cheapest price, so I thought i'd give it a go. And this is where my problems began. First of all, I couldn't access my account. So I had to call their number, which costs 5p a minute to call, and then I had to wait close to ten minutes for a customer support representative to pick up. I… Read Full Review

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★☆☆☆☆

“Poor Customer Services, Rude, Misleading and Fail To...”

Written on: 17/02/2017 by B_Britcliffe (12 reviews written)

One of the worst experiences I have had with a business. My Game arrived and wasn't correct, I asked for a refund and got a label and got it signed for del. Weeks went by where it said pending refund and asked them.. Never got a reply. I checked the royal mail was signed for and delivered, never got a refund and never had a reply. The staff on their facebook page are terrible, don't reply and when they do they reply with an arrogant response. … Read Full Review

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★☆☆☆☆

“Awful uncaring customer service, happy to upset children”

Written on: 04/01/2017 by russmichaels (4 reviews written)

I ordered a PS4 for my 10 year old son for XMAS. The included headset was missing, which he wanted to play online with his friends. ShopTo refused to offer any solution to this other than to send back the entire order, leaving my son without his XMAS present, as well as losing all his gave saves and progress that he has achieved over xmas. I did explain that this was not acceptable and I was not prepared to upset my son by doing this to him, but they did not care. Obviously, this is a… Read Full Review

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★☆☆☆☆

“Deceptive and misleading”

Written on: 28/11/2016 by cableddsxe (1 review written)

Placed an order for an item, the item came into stock but my bank had insufficient funds. I logged into shopto immediately and made payment for the item while the order was still active. Despite the order being active, within a day of paying the order changed to a backorder. I contacted customer services and was greeted rather bluntly and in a completely unhelpful manner. Needless to say my problem is not solved and I am left nearly £400 out of pocket for an item that will not be in stock… Read Full Review

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★☆☆☆☆

“Preorder not arrived”

Written on: 21/10/2016 by zeteckai (3 reviews written)

I preordered a game months before release date, game released and it didn't arrive, I rung shop to and was told I need to wait 15 days to make a claim!! What on earth, I preordered to have it on release date, there website guarantees to have it delivered for release date or a refund/ 5 pound back yet I wasn't offered anything just told I need to wait 15 days, no apology or anything just told that's how it is, very upset, I'm now stuck without my game and I can't go to the shop to buy either as… Read Full Review

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★☆☆☆☆

“Preorder not arrived”

Written on: 21/10/2016 by zeteckai (3 reviews written)

I preordered a game months before release date, game released and it didn't arrive, I rung shop to and was told I need to wait 15 days to make a claim!! What on earth, I preordered to have it on release date, there website guarantees to have it delivered for release date or a refund/ 5 pound back yet I wasn't offered anything just told I need to wait 15 days, no apology or anything just told that's how it is, very upset, I'm now stuck without my game and I can't go to the shop to buy either as… Read Full Review

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★★★★★

“Cheapest price online easy to register and very fast...”

Written on: 19/12/2015 by 483Turner (1 review written)

Cheapest price online easy to register and very fast delivry. Would use again and recommend to friends… Read Full Review

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★★★★★

“FANTASTIC SERVICE!”

Written on: 16/12/2015 by rjWebster465 (1 review written)

Recently, I ordered Battlefield 4 for XboxOne from Amazon because it was the cheapest price but unfortunately it was out of stock. With Christmas looming I decided to cancel and order from ShopTo despite it costing a little more. Within 10 minutes of ordering I received an email notification that my order had been completed and was ready for despatch. With Christmas around the corner I wasn't expecting the game to arrive for a few days and I received it next day. Absolutely fantastic. One less… Read Full Review

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★☆☆☆☆

“False Advertising of a deal”

Written on: 30/11/2015

I searched through their own website looking for playstation plus 12 month. I opened the item and saw an article stating I would get £5 top-up for free with the order. This £5 made them the cheapest place to buy from so I went for it. After ordering though, the £5 was not included. I contact support to resolve this error on their website and instead I was told the deal ended last week. I read over every part of that deal and nothing states it has expired. They are falsely advertising a… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM EVER!!!”

Written on: 14/11/2015 by viAndersen180 (1 review written)

Under no circumstances should you buy from them, they do not have the stock or content to sell. You will be waiting and waiting for your order. They take your money and do not complete the contract. Never never buy from them. Please read other reviews before purchasing from them!!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 11/11/2015 by VanceParrish371 (1 review written)

I contacted the company to by telephone to ensure an online set of cycle mudguards were as described, they confirmed they were and I ordered them online. 10 days later the company sent a different set of mudguards to those they had described and the ones ordered. I contacted them and they expect me to pay for their mistake, they limit return postage refund to £2.90 when the actual cost is more, and want it returned recorded delivery.Very poor service. Don't expect to get what you ordered and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 07/10/2015 by CharlotteP (2 reviews written)

Delivered wrong item told me on phone they would send replacement. Week later still waiting. Contacted through contact centre messaging said it had been sent. Waited a few days, nothing. Contacted them again through messages was accused of lying about phone call and they said they wouldn't send another item… Read Full Review

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★☆☆☆☆

“FAILED TO DELIVER ITEM. Bought Arkham Knight 7 Days...”

Written on: 07/07/2015 by Gamer455 (1 review written)

FAILED TO DELIVER ITEM. Bought Arkham Knight 7 Days ago with 1-3 days delivery - Still waiting So I purchased Batman: Arkham Knight on the 25/06/15 using the 1-3 day delivery option. Waited 7 days for the item to arrive before I decided to check if there was an issue with delivery. The Order page of the website only shows the status as:Completed. I have tried to track the order but it won't allow that to happen. I've called my local Royal mail sorting office they don't have the item. I try to… Read Full Review

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