Unwind Reviews - www.bathandunwind.com

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★★☆☆☆
2.1 / 5
30% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don’t order never got mine it’s been over 17 days ! ”

Written on: 23/01/2021 by Mac98 (1 review written)

This company still right now as I write this review has not shipped my order and it’s been 17 days - only label created snd I can’t call bc I live in the U.S. so I’m relegated to emailing the shipping g company snd the merchant who says it’s bc of shipping delays all the while it’s never been shipped ! I’m starting to seriously think I’ll never receive this order ! I will NEVER ORDER FROM THIS COMPANY AGAIN ! Btw I’m nkt the ONKY one ! Reviews show others same experience !… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 14/07/2017 by 217Patterson (1 review written)

I ordered from the website granting that my order will receive at their given time!!! its been a month already and nothing came!!! NOTHING!! SUCH A DISAPPPOINTMENT FOR A FIRST TIME CUSTOMER … Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 06/01/2017 by 55Roberts (1 review written)

extremely poor customer service. new buyers beware. been over a month, have not received product, barely any response from them with regards to it. BUYER BEWARE… Read Full Review

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★☆☆☆☆

“HORRIBLE Service!”

Written on: 26/11/2016 by myriahD (1 review written)

Bath and Unwind's service is horrible. And I am not the only one who feels this way there are dozens of people across several websites complaining about Bath and Unwinds horrible service. Today is November 26th 2016 my original order was placed at the end of September! I too inquired after several weeks of not receiving my order to be told that several items were back ordered so they were holding the entire shipment they then indicated that they would ship the items without the item that they… Read Full Review

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★★☆☆☆

“Customer service falls short”

Written on: 03/03/2016 by Lynnpics (1 review written)

I've ordered many products from them over the course of numerous years. This is the first time that I've complained about a product...flight stick, complexion booster By DuWop. Not only did it take multiple customer service agents to respond over the course of a month but their logic and eventual denial of what was truly a dry, cakey, defective, old product prodded me to write this review. I can only vote with my wallet and from now on it won't be with Bath and Unwind… Read Full Review

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★☆☆☆☆

“Waste of time and money. Don't do it!”

Written on: 25/06/2013

I paid extra for track and trace Royal Mail AirSure which provides tracking over 6 deliver points door to door. After 12 days I have no package and no products after spending over 130GBP. I have sent 4 emails asking for assistance and have been a variety of excuses. One was to wait as it could be in customs. Wrong. Next one was that the parcel cannot be tracked after it reaches international mail centre. Wrong (see website http://www.royalmail.com/personal/international-delivery/airsure). The… Read Full Review

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Boston225's Comment

Written on: 27/08/2015

I, think so, too. I don't feel that the product I ordered was the real thing. Seemed like a knock off to me. Wasn't the same consistency as the real lotion. Ripped off.

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★☆☆☆☆

“Never again”

Written on: 23/03/2013

Your Bath & Unwind made a mistake in my shipping address and now they want to resend the product with a new shipping charge. I asked for a refund and still waiting for it. This is ridiculous! Fool me once shame on you, fool me twice shame on me… Read Full Review

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★★★☆☆

“Misleading representation of products”

Written on: 21/08/2012 by dandanmian (1 review written)

My gripe is with the difference between what was pictured on the website and what I actually received. Granted,all 5 items did arrive but 2 items were drastically different from what was pictured. These were the two 4ml samples (micro cleanse & liquid gold mask). From the website, they were to be original Alpha-H samples in the original packaging. But what I received were two contact lens sized pots with product that had been scooped up from somewhere and transferred in. I've no issue with the… Read Full Review

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★★★★★

“Brilliant service , ”

Written on: 20/05/2011

Brilliant service ,
exceeded my expectations,
very user friendly website,
will definitely use site again,
and have recommended friends/ colleagues .
products always turned up before estimated arrival date… Read Full Review

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Louisxiv's Comment

Written on: 23/01/2019

This reviewer is either from Planet Zog, or is married to the boss of Bath & Unwind.
Probably both!

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★★★★★

“I absolutely love this website! Not only does it...”

Written on: 18/05/2011 by Beauty Lover (1 review written)

I absolutely love this website! Not only does it stock Salon brands such as Decleor & Gatineau at really good prices, but it also has loads of offers (making it even better value) and it's really easy to find what you want.

I emailed the customer services too for suggestions on products for my oily skin and enlarged pores and they got back to me the same day with suggestions and really good explanations as to why they picked them for me. So good! I have never experienced such good… Read Full Review

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Juliedawson's Response to Beauty Lover's Review

Written on: 20/05/2011

I found this review very helpful because...it was absolutely spot on! Quick delivery and a very friendly lady on the phone helped me.

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