Scotts of Stow Reviews - www.scottsofstow.co.uk

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Returns”

Written on: 19/06/2022 by mcgarryalison (1 review written)

I purchased a lamp for my 92 year old mother. Mum got COVID so didn't tell me she wanted to return the lamp until after the 30 days returns policy. I contacted Stows and received the most shocking email in return explaining the 30 day policy and telling me I wouldn't be happy with their response! What a suprise. If i had read this site earlier I wouldn't have purchased anything from Scotts… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 06/04/2022 by Exonian (1 review written)

Luxury Loft Mattress topper. It's far from luxury. A waste of £99. Do not buy it or anything else from this awful company. After 2 nights the topper lumped up, formed a dip on each side and a high central ridge. We had to take it off the bed to try to even out the stuffing. It made no difference. We rang to complain but got short shift from the company. They made no attempt to resolve the issue, apologise or provide any refund. That I think, says it all. You have been warned!… Read Full Review

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★☆☆☆☆

“Disappointing, misleading & unhelpful. ”

Written on: 11/03/2022 by Ghthonpldeuncsg (1 review written)

1 star: Bad First time customer . Ordered product 5 th March . States delivery within 3 days . After placing order tracking says there will be delays due to covid and government restrictions . What government restrictions ? , they have all been lifted . I called customer services today (12th March) as tracking states that delivery should have taken place by 10th March . Couldn’t get through when choosing option to enquire about an order but by choosing new order got through immediately… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 09/02/2022 by hwO'Rourke125 (1 review written)

Poor quality products. I return my order and I’m still waiting for a refund. Nobody has bothered to respond to my emails. Avoid this company. … Read Full Review

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★★★★☆

“kitchen appliances”

Written on: 03/01/2022 by Beth-Dot (5 reviews written)

Good site to shop new and innovative kitchen appliances… Read Full Review

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★☆☆☆☆

“They use Hermes so dont bother.... ”

Written on: 29/12/2021 by CheeandPan (2 reviews written)

On the 21st I placed an order and opted for the £10 next day delivery to ensure it would arrive before Christmas, and on the 22nd I received an email from Hermes that they had it and it would be delivered shortly which instantly filled me with dread! Well Hermes have certainly lived up to their reputation of being utterly useless and EIGHT days on and it's still sat in their warehouse. No response from Scotts of Stow and its impossible to contact Hermes. Overall very disappointing. And yes… Read Full Review

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★☆☆☆☆

“my order”

Written on: 16/12/2021 by joy.leaford (1 review written)

I ordered two willow christmas light trees at the beginning of december these should have been delivered on the 9th I am still waiting for them 16th december. I have tried to contact stows but get no replies. The tracker page is useless. I shall not be buying from scotts of stow again. I would like my money refunded but no success… Read Full Review

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★☆☆☆☆

“Avoid Scott’s of Stow!!!”

Written on: 04/12/2021 by Mariom391 (1 review written)

We ordered 2 items in one order, their website didn’t work so we had to call the order line. We gave our email address but never received a confirmation receipt email, order number or delivery notifications. We had to chase the order up by phone several times. The male sounding operators were most unhelpful sounding, the female sounding operators were more friendly and their customer service tact was better. We received the 2 items but unfortunately their were scratches on woodwork… Read Full Review

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★☆☆☆☆

“Bloom Artificial Flowers”

Written on: 20/11/2021 by 38Moore (1 review written)

Firstly to say, lovely little plant but worth it for an artificial plant. Site says delivery 5-10 days. Paid £5.95 postage. Order placed on 6th November, delivered 19th November. Tried to track, twice, no response. Telephoned, holding on for 6 minutes and eventually dealt with to be told their delivery times are down to Royal Mail. No apology and very surly attitude. Would suggest the Company reduces it’s acquisitions and concentrates on Service and Customer Satisfaction… Read Full Review

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★☆☆☆☆

“Long delayed delivery”

Written on: 10/07/2021 by Vjro (1 review written)

Order placed 12th April for husbands birthday 8th May. Some items delivered by 1st July one item still not delivered by now 10th July. First response to email enquirer was they had no record of it phone enquirer did respond eventually. Oreder placed in Oct 2020 arrived in March 2021. Disappointed because I have always had good service in the past and products are usually as advertised. They continue to send endless emails about products and offers and free delivery. Any timely delivery would… Read Full Review

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★★☆☆☆

“Dangerously unstable lamp.”

Written on: 14/05/2021 by Montrosemary (1 review written)

The Barley twist desk lamp looked attractive and just right for our needs, but BEWARE, it is very unstable and will tip over (usually onto its bulb) with the slightest of pressure from the side. I have had to use my initiative to stabilise the base as best as I can. I have tried to submit a review 4 times on their website but they still fail to publish them! … Read Full Review

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★☆☆☆☆

“Keep well clear”

Written on: 28/01/2021 by GermanMcKinnon267 (1 review written)

For the time being I suggest that you do not make any orders with Scotts of Stow. We received their catalogue with an introductory 'cheque' offer. We tried several times to order a filing cabinet on line however the 'cheque' code was not recognised. We then called the order line and again the 'cheque' code was not recognised. A day later we were called back and it was explained that the 'cheque' code was indeed a widespread error and the discount was then applied manually to the order. The… Read Full Review

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★☆☆☆☆

“Unacceptable ”

Written on: 26/06/2020 by NataliKr (1 review written)

It is impossible to give Scotts of Stow any stars, not even one in any category. After ordering an item (SurSol Disinfectant) which was shown as in stock and not receiving it for a month I emailed to get status and was told there was a delay. I accepted this as reasonable because of the corona situation. However, after two months and the item still being shown as in stock on their website, I asked for a refund and was immediately fobbed off because the item was in “despatch process”… Read Full Review

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★☆☆☆☆

“Poor product , awful customer service.”

Written on: 23/07/2019 by ClareWinter (1 review written)

Bought a kitchen herb garden for my daughter as a present. Everything was provided including a wooden rack to plant the seeds. She followed the instructions and we waited excitedly. After about six weeks there were two or three tiny green shoots, nothing more. I emailed the company and got no reply. I then phoned and they said they had emailed me but the email hadn’t arrived. . The offer made was to send out a new garden and we could package up the old one and return it. This was not… Read Full Review

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★☆☆☆☆

“poor product and even worse customer service”

Written on: 26/05/2018 by Semnia (2 reviews written)

Brought a fire pit cover which we didn't use until last winter, when we used the fire pit early spring, we found it was rusty and wet (this was brand new, never used) The cover was cracked and all the waterproof coating peeling away. Although I got in touch with customer services I found the adviser to be most unhelpful, nor did he offer to refund or replace the faulty item, saying it was over 6 months old. I would have expected several years out of this item which is designed to protect. I… Read Full Review

Mgray0's Response to Semnia's Review

Written on: 10/09/2018

I totally agree, ordered rug over nine weeks ago, they took the money immediately, after many phone calls to them it arrived today and is dirty. Will never use again.

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★☆☆☆☆

“Still no refund!”

Written on: 23/05/2018

4 weeks down the line and I still have not received a £69.90 refund that is due to me following the return of a seriously damaged item and an item that did not fit the description. I have made numerous phone calls (and it was an utter farce trying to get through on the phone) and not one email in respect of my refund has been acknowledged. This is appalling treatment of a loyal and honest customer. Scotts of Stow has absolutely no legal right to keep monies owed to me. Had I known that I would… Read Full Review

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★★★★★

“Very pleased”

Written on: 18/12/2017 by Thomsoncn271 (1 review written)

I just placed an order was told next order I would not be charged and you have charged me come on its xmas… Read Full Review

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★☆☆☆☆

“dreadful customer service”

Written on: 13/12/2017 by dvMcQueen396 (1 review written)

Dreadful customer service. I bought a garden ornament in store on a visit to Stow. The cashier swapped it for one already in a box (while constantly chatting to her friend). Stupidly I didn't check it, got home and the item was faulty. It took 35 minutes to get through to customer service. I stressed I needed the item by the weekend as it was a present, she said it couldn't be organised that quickly. But guess what? The collection of the faulty item could be organised for the next day. Still… Read Full Review

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★☆☆☆☆

“Total shambles”

Written on: 09/12/2017 by peterclarkbrowndog (1 review written)

I ordered on the 10/10/17 the money was taken out on the 12/10/17 but nothing has been delivered. Nobody answers the phone or any reply to the numerous e-mails sent. A one star rating is too high it implies there's a least some level of service. Keep well away plenty of other people to choose who actually deliver or a least respond to problems and don't just hope you'll give up and go away… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 26/11/2017 by DannaFournier493 (1 review written)

On 13th November I asked a specification question regarding a 3 speed record player I was interested in purchasing for £70. An acknowledgement was received, but advising to be allowed 2 days to check the information (not unreasonable). As no reply had been received by 21st November (six working days), I ordered a similar product from another source £10 cheaper. Obviously Scotts of Stow do not want my business. … Read Full Review

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