Salons Direct Top to Toe Beauty Reviews

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★☆☆☆☆
1.4 / 5
18% of users recommend this
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  • Customer Service

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Latest Reviews

★☆☆☆☆

“Read small print”

Written on: 15/01/2020 by IsabelaDawson214 (1 review written)

I purchased tongs on the 9th December for my mum for Christmas. Unfortunately, she died over the Christmas period so I explained my dilemma to customer services and requested a refund. They said they were unable to give me a refund as the terms and conditions stated you could only return them up to a week after purchasing. I have never known a reputable company only allow this amount of time to return! I wrote to them again stating that I did not think they had shown compassion due to the… Read Full Review

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★☆☆☆☆

“Horrible experience ”

Written on: 21/04/2017 by 459Pruitt (1 review written)

I ordered a blade for my mini clippers and new comb How lovely was it to know that my package was given to random person not not on the correct address I did call the company but all I received with message that they cannot help me as it took too long for me to contact them rubbish Fury rubbish… Read Full Review

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★☆☆☆☆

“Don't Do It!!!!”

Written on: 01/04/2016 by SalonOwner (1 review written)

Dropped thousands of dollars of salon furniture on the side of the road. Sent the wrong furniture. Took 3 weeks to get correct furniture. Customer Service....when you can get them to call you back.....0 Furniture is crappy and cheap. No instructions, missing parts..... They need to shut this place down! … Read Full Review

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★☆☆☆☆

“WARNING DO NOT BUY FROM THEM”

Written on: 03/12/2014 by buche (1 review written)

TERRIBLE SERVICE. I RETURN MY ITEM WHIcH IS FAULTY AND SPEND MONEY TO SEND IT BACK. ITS OVER A WEEK AND THEY HAVeN'T REFUND MY MONEY. BRIAN THE PERSON WHO'S IN the OPERATOR ASSISTANCE WAS HORRIBLE. He IS JUST A big indian fat liar he told me that he refund my money and I did check my account and there is no money then he told me that only little amount. And I told him that it doesn't matter if $ 1 or $50 or what ever the amount is I deserve to get my money back. And he hang's up on me. Not a… Read Full Review

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★☆☆☆☆

“WARNING DO NOT DEAL WITH THEM”

Written on: 17/11/2014 by chay888 (1 review written)

spend your money somewhere else. I was horrified to received my mascarra. It WAS OPEN ALREADY AND NO SEALED AT ALL. I called the company and the Indian guy name Brian was no help at all. Terrible ...Pls. DO NOT WASTE YOUR TIME WITH THEM… Read Full Review

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★☆☆☆☆

“Over a month hasnt received item”

Written on: 12/10/2014 by Dnboy3 (1 review written)

They do not reply to emails or calls. Unable to contact them even tho my product isnt being delivered. The service is appauling, would not reccommend this company to anyone. AVOID… Read Full Review

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★☆☆☆☆

“my order”

Written on: 15/09/2014 by lauren1895 (1 review written)

I am very uspet and angry about a order I placed on 14th September. I put everything in my basket which I required, 10 minutes after placing my order I get an email confirmation about my order. I was not happy with what was on the order confirmation, for starters- I didnt order half the stuff which was on the confirmation, but they've charged my for what I didnt order. Rang the company up on monday 15th September to try and cancel the bits which didnt order and to get a refund for those items… Read Full Review

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★☆☆☆☆

“Stole my money :(”

Written on: 02/08/2013

I ordered a few goods from this company a month ago , only half the order turned up however I was charged for all the items , even the ones I didn't receive ! Absolutely shocking customer service , spoke to a number of people through customer services and no one wanted to give me a refund for the items that weren't sent ! So now i'm left out of pocket thanks to Salons Direct , will never be using this company again !… Read Full Review

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Thompsonskyla's Comment

Written on: 07/10/2013

you can dispute the charges through your credit/debit card company. They will refund your money no problem.

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★☆☆☆☆

“Useless.”

Written on: 17/07/2013 by Lily282 (1 review written)

Delivered my order to a nearby business, and Their delivery man claims to have never left a card. Someone turns up with a card and takes my products. They refuse to take responsibility for this. Very unfair as I have lost my money. Avoid at all cost!… Read Full Review

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★☆☆☆☆

“Won't supply the products then charge for postage anyway”

Written on: 25/07/2012

Ordered products from them. Waited several weeks. Then I received an email saying the courier tried and failed to deliver the package. I have a young baby, so am 100% confident I was in each time they tried to deliver. They then gave me an incorrect contact number to contact the delivery guys. The next day when I got the right number for the courier, they said they had returned the package to the suppliers. Because they informed me too late with bad information, it left me zero chance… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 28/02/2012

MADE AN ORDER OVER A WEEK AGO AND HAVE STILL NOT RECIEVED IT, AFTER ENQUIRIES THEY DECIDED IT WAS SENT TO 37 INSTEAD OF 27... STILL WAITING FOR IT TO BE RESOLVED, THEY SAY I HAVE TO WAIT FOR THEM TO ENQUIRE AND DISCIPLINE THE DELIVERY COMPANY OR DRIVER... AM STILL WAITING AND WHATS WORSE IS I HAVE NO DELIVERY, NO REFUND AND NO IDEA WHEN IT WILL BE SORTED... APPARENTLY THIS IS THIER PROCEDURE!!! ALTHOUGH THEY TOLD ME IT WENT TO WRONG ADDRESS...WHY SHOULD I SUFFER N WAIT! GOT NO STOCK...NO MONEY… Read Full Review

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★☆☆☆☆

“Appalling service! They never answer there emails!...”

Written on: 06/08/2010

Appalling service! They never answer there emails! Still waiting for the order 2 weeks late!!! They dont know what they are doing!!… Read Full Review

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★★★★☆

“I place orders with Salons direct on a monthly basis...”

Written on: 22/03/2010

I place orders with Salons direct on a monthly basis and I have never had a problem with them. the customer service is always tip top and I always enjoy speaking to advisors there. They have only just recently launched a new website which is alot better than the last one! thay also now do very good weekly promotions for salon essential stock which is also very good to save us money too.

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★★★☆☆

“This was the first time I used Salons Direct and I was...”

Written on: 24/02/2010 by Anne Jones (1 review written)

This was the first time I used Salons Direct and I was happy with the service and got a good deal on the dryer I bought. Will definately be using them again!… Read Full Review

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★☆☆☆☆

“worst company I have ever used, ”

Written on: 28/09/2009

worst company I have ever used,
the 1st time, i was told my order would be dispatched in around 3 days, phoned 1 week later to be told, the would look into it and it would be dispatched on Friday, 1 week later it was still in depot, eventually i received it,having waited about 2 weeks
their website has been under construction for at least 3 months now, I decided to place an order by phone,always giving people the benefit of the doubt and hoping things would run smoothly this time,
paid by debit… Read Full Review

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★★★★★

“Salons Direct has been my main supplier for all my...”

Written on: 07/11/2008 by louiseroberts (1 review written)

Salons Direct has been my main supplier for all my hair and beauty products over the past year. I order both online and through their mail order catalogues and have been most impressed so far with the service I have received. I find their prices to be highly competitive, particularly with Top to Toe Beauty, as most prices are cheaper than other catalogues. The delivery times are always as stated and parcels arrive in good condition… Read Full Review

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☆☆☆☆☆

“Having shopped from Salons Direct now for approx three...”

Written on: 12/11/2007 by AngelEyesByCharlie (3 reviews written)

Having shopped from Salons Direct now for approx three years, the companies service to my business has gone from bad to worse. They started off shakey selling faulty products improved for a short period then now seem to have got complacent with their customers and give out the impression that they are better than everyone else. This couldn't be further from the truth, there are plenty of other suppliers out there that have a far superior service.

My advice to anyone looking for a Hair and… Read Full Review

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Louiseroberts's Response to AngelEyesByCharlie's Review

Written on: 07/11/2008

I disagree with this review because...I have been regularly using Salons Direct for the past 12 months and have found the service to be nothing but efficient and helpful. My orders have always been delivered on time and within the time specified.
<br/>The customer service is also excellent.

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