BT Telephony Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“BT charged us a £426 for simply moving a pre-paid line...”

Written on: 14/08/2009 by professor (14 reviews written)

BT charged us a £426 for simply moving a pre-paid line rental to another company!
This is how:
We've been using a BT telephone line for line rental only. We get all other services from third parties.
Then, BT forced us to pay our line rental by direct debit - apparently for refusing to subscribe any other service from them!
Next, BT started charging us the line rental in advance for TWO months etc.
(Don't understand why they needed money in advance - Fast. Might be something to do with the… Read Full Review

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★★☆☆☆

“As with the other household name utilities, BT are...”

Written on: 06/11/2007 by joeyruss (15 reviews written)

As with the other household name utilities, BT are having great difficulty in accepting that there is competition out there. They rely on the ridiculous hype about someone coming back to BT ever few seconds. I think its meant to convince people that the competition is rubbish so don't even bother.
The fact that so many of these utility companies make it so difficult TO change, people don't bother and that's exactly what they want.

BT's customer service has always been dire and a few weeks ago… Read Full Review

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Poachedpirate's Response to joeyruss's Review

Written on: 09/09/2010

I have had similar problems with BT whilst migrating from Virgin Media (expensive calls) to BT (capped pricing). Basically, nothing worked from BT, no telephone, no broadband no TV but BT could not resolve the matter juggling me between installations & fault departments. £200 down I switched back to Virgin- I'll find a hosted VOIP package to reduce the cost of calls.
<br/>
<br/>BT Customer service is rubbish. Bt used to be a nationalised company mopping up people only fit for the dole queue. 30 years on & nothing has changed.

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