Mattressman Reviews - www.mattressman.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“So pleased”

Written on: 15/11/2021 by Zavier185 (1 review written)

The service and choice of product is great! We got an ottoman bed frame and a mattress and pleased to finally get a good nights sleep. The communication around delivery was second to none. It was a risk getting a bed/mattress online, but its a risk worth taking… Read Full Review

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★☆☆☆☆

“Awful experience ”

Written on: 30/10/2021 by JoSuthers (1 review written)

I bought a dressing table from Mattressman and upon assembling discovered it was faulty. The drawers don't open and close properly, and there are numbers printed all over the unit. It was £181. I wasn't expecting excellence for that money, but I was expecting it to work and to not look like a factory reject. I reported the issue and was told I couldn't have a refund because 14 days had passed, and that I should have assembled and checked it sooner. I explained I gave birth the week it arrived… Read Full Review

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★☆☆☆☆

“Bad company ”

Written on: 04/08/2021 by terryceaser (1 review written)

I ordered a bed frame 20July but I have not yet received the item trying to get in touch with them is all most impossible… Read Full Review

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★☆☆☆☆

“Very bad service ”

Written on: 11/06/2021 by Tangos (1 review written)

I brought a pine bed of this company and when it did turn up they only delivered half a bed which smelled of musty damp and they keep saying about when the rest of the bed will turn up and I lost over £250 pounds taking time off work to wait for the bed my poor mother was sleeping on the floor because of this company not delivering the bed very poor service I would advise you all to go somewhere else and leave this company well alone… Read Full Review

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★☆☆☆☆

“Stay away! Absolutely awful ”

Written on: 29/01/2021 by Chel92 (1 review written)

Drawes arrived damaged 3 months ago, won’t refund or resend won’t get back to me. Very rude unhelpful. Wouldn’t even think about buying from this company… Read Full Review

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★☆☆☆☆

“Worst company ever. ”

Written on: 21/07/2020 by Amir2 (1 review written)

Based on my recent experience I would not recommend ordering from mattressman. I ordered a bed for my daughters birthday and received no receipt or email of confirmation. It took them ages to deliver to me, only to open it straight after delivery i saw torn fabric on the side panel. The boxes looked worn and torn soon as they were delivered to me anyway so I wasn't happy about this immediately. I messaged mattressman straight away and was told a replacement part would be sent. They were unclear… Read Full Review

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★☆☆☆☆

“Poor Quality, Terrible Customer Service”

Written on: 06/07/2020 by JadeHall121212122 (1 review written)

The bars of my bed bent within a couple days of sleeping in the bed. I would understand if I was morbidly obese or jumping up and down on the bed but I literally slept on in it? I have asked for a refund and emailed 3 times and no reply!!! I will NEVER order from here again and I will NEVER recommend to anyone. Absolute waste of money!!!… Read Full Review

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★☆☆☆☆

“They took the money from my account however the item...”

Written on: 24/04/2020 by bedstonecollege (1 review written)

They took the money from my account however the item was not in stock. They did give any update and after 6 weeks confirmed the item still was not in stock. They have yet to refund the cost despite being asked. … Read Full Review

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★☆☆☆☆

“Wouldn’t recommend to anyone!! Avoid avoid avoid ”

Written on: 01/02/2020 by JohnathanMcGarry319 (1 review written)

Wouldn’t recommend this company to anyone!! Worst service I’ve ever came across, so much that I’m surprised it’s such an established business! Poor standards from the start, first I had the delay of nearly 3 weeks of waiting for the products I ordered because of stock issues. In which they never contacted myself in regards to the delay or expected delivery date, it consisted of myself regularly contacting them. And then I eventually received my product and it was damaged! This than… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 21/01/2020

This is the 3rd time I have wrote a review about my mattress as they have written off the fact that the slats on my bed are 3cm too wide. This apparently means my mattress is going through the slats and springs are probably ruined. As mattress is 1 foot deep I can't see this happening. So we now have to lay in dips and I rollover into husband when in bed. Hubby has had bad back for 5 months and he blames it on the mattress. I will not be using this company again and will be telling friends and… Read Full Review

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★☆☆☆☆

“Avoid at ALL costs”

Written on: 14/12/2019 by MadalynKlein171 (1 review written)

What a shambles and useless company Ordered a mattress and bed base mid October to ensure that we had a bed for family coming at Christmas. Mattress had a five week delivery from the manufacturer as it was allegedly hand made but the bed frame was in stock and we reserved one to be delivered with the mattress. After 5 weeks having heard nothing, I gave customer services a ring (28.11.19) and they confirmed that the mattress had been received, they then advised me that the bed frame was our of… Read Full Review

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★☆☆☆☆

“DO NOT USE Mattressman”

Written on: 30/04/2019 by Charcra123 (1 review written)

I was instructed by one of your colleagues that a director would be contacting me on Monday. He also said the director forwarded on his sincerest of apologies and would be calling me personally to apologise. Clearly this is not true if you are now dealing with it. I have lost all faith in your customer service team and if you actually read your teams emails and the history you would see that I have forwarded on the images of the damaged pieces on Friday evening. They are both the same parts and… Read Full Review

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★☆☆☆☆

“Julien Bowen Florence bed”

Written on: 22/03/2018 by ThaliaTilley74 (1 review written)

Bought white metal bed as per picture in their website. Took delivery to find out bed was cream. Phoned mattressman to uplift and was advised would cost £40. They said description says stone white!!!!! Well show a stone white bed which they have done with similar beds. Absolutely appalling service due to the charge, wouldn’t use again… Read Full Review

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★★☆☆☆

“Lack of concern with Customer Satisfaction”

Written on: 07/09/2017 by ChanelCleveland6 (1 review written)

I purchased a Viscount mattress rated Medium to Firm. However, after sleeping on this mattress for 7 months I decided it was too firm for me as it was causing my left hip and back discomfort and lack of sleep as a result. I perhaps should have complained a lot earlier but thought after a while I would get used to it or it would soften a bit after use. I had hoped to have at least received some sympathy or concern and perhaps the offer of a topper as a good will gesture from Mattressman but in… Read Full Review

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★☆☆☆☆

“Didn't receive what we ordered”

Written on: 24/08/2017 by chrisjh678 (1 review written)

Went to Lowestoft showroom looking for a medium firmness mattress, we were pointed to a firm one which the salesman said was not to firm which we tried and purchased. When the mattress was delivered we were unhappy as it was really hard nothing like the one we tried so rung customers services. They stated the one in the showroom was being tried a lot and several month old so ours would take time to be similar. After several months there has been no improvement so they agreed to get the… Read Full Review

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★★★☆☆

“average products and service”

Written on: 16/11/2016 by JohannaMendoza364 (1 review written)

Very disappointed with my mattress. After only a few weeks the product was sagging and dipping terribly..Had to make too many calls, take pictures send several emails to try to get someone to take me seriously. Customer service ok, but the whole company need to be more transparent and treat their customers with more respect and listen to what their customers tell, we are not all dishonest. I will give them a second chance to see if the product lives up to their statements. We will see… Read Full Review

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★☆☆☆☆

“How can one company get it so wrong”

Written on: 01/11/2016 by tonyjo1966 (1 review written)

On the first delivery they couldn't get the mattress up the stairs so I was told to order another one so I did. I waited two weeks for this which wasn't a problem and the delivery date was 20th October. I took a day off work which cost me money because I am self employed but I was looking forward to receiving my bed which was being delivered between 10.52 to 12.52. At 9.10 Mattressman emailed saying I can have the mattress but the divan had not been loaded and can be delivered at a later date… Read Full Review

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★★☆☆☆

“ Unhelpful poor service”

Written on: 20/10/2016 by 189Rogers (1 review written)

Waited one week for delivery date after they had taken payment I had to phone to get it sorted. Driver not helpful left one bed base in porch other in lounge with double mattress unable to shut my front door or even get to the door. The driver rolled the bed in to the house so it was dirty. Will not buy from this company again. Hopefully the bed will be their saving grace but lets wait and see only time will tell. … Read Full Review

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★☆☆☆☆

“Worst company ever!! Be warned!! Buy from somewhere else!”

Written on: 26/09/2016 by veenagopu0104 (1 review written)

We bought a nice memory foam orthopaedic mattress with a 5 year warranty only to have it sink in less than 6 months. After much haggling, photo graphs, measurements and talking to a manager, they sent out a so called "Independent company" for reviewing the mattress. Guess what they said, the mattress is supposed to sink by so much given a certain length of time. Funny no body said anything when we were buying this! Now their customer services team wants me to buy another mattress at my own cost… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 26/09/2016

Paying for a product, one is also paying for the service including delivery. 4 days on, we are still waiting for the delivery, which we have been told now can take place at the earliest, in a further 4 days. The normal rhetoric of "sorry for the inconvenience," etc has taken place. We do not want apologies, we want action and in particular, we would like the mattress that has been paid for, the funds for which have been with Mattressman for 4 days. Customer service is clearly not on the list… Read Full Review

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