Caravan Guard Caravan Insurance Reviews

★★★★★
4.7 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Caravan Guard Caravan Insurance - Ask a question now

Media Gallery for Caravan Guard Caravan Insurance

Caravan Guard Caravan Insurance
Caravan Guard Caravan Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid! hidden charges ”

Written on: 04/08/2018 by SPC007 (1 review written)

Beaware of using this company! I have had insurance policies for around 25 years and never had to pay a ‘admin cancellation fee’ we sold our caravan as never used it, I had no claims and paid monthly as per policy. When it came to cancelling the policy as the caravan was sold they told me I would have to pay a minimum of 2 months insurance up front to cover the admin fee??!! steer clear of this company as details from other forums suggest they are just a middle man up selling AXA insurance… Read Full Review

Caravanguard's Response to SPC007's Review

Written on: 06/08/2018

Sorry you’ve rated us one star and that you’re not happy about paying a cancellation fee for your insurance policy. As the insurance policy is a 12 month contract most insurance companies do charge to cancel a policy before its expiry date. This is in line with the FCA guidelines and is set out in our terms and conditions. We do regularly monitor our cancellation charge to make sure it is one of the lowest in the industry. Please note that our policies are underwritten by RSA rather than AXA.
Caravan Guard

Reply to this comment

Spc007's reply to Caravanguard's Comment

Written on: 06/08/2018

Most insurance companies? if you can name these other companies I would be very surprised! I called 3 and they don’t charge cancellation fees unless a claim is in process. I hope others looking at these reviews look elsewhere for insurance to avoid getting fleeced when they want to cancel. Not a good company so avoid!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“renew motor home insurance”

Written on: 17/07/2018

Found advisor to be very helpfull and friendly.Easy to talk to and explained fully the benefit of taking out this policy.More than happy to renew.Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Very good service phone calls answered quickly and...”

Written on: 13/07/2018 by MagdalenaGrantham (1 review written)

Very good service phone calls answered quickly and staff are polite, proffetional response prices quoted are good, will be happy to use them again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“caravan insurance made easy just a 20 minute phone call”

Written on: 27/06/2018 by Spectrm (1 review written)

Renewing with Caravan Guard is the easiest company I have ever dealt with, total time from ringing to end of renewal 16 minutes. The renewal team are very efficient offering added protection with out over pushing the product, for an extra £10 I have protected no claims, they will explain the benefits and LET YOU DECIDE, insurance schedule sent within 4 minutes, That is efficient?… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Motorhome insurance ”

Written on: 26/06/2018 by Johnson454 (1 review written)

Very happy with caravan guard,we have had no problems when we needed something done they have always been very helpful and very friendly to talk to ,and the insurance quote is always very reasonable, no problems… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Painless caravan insurance!”

Written on: 05/06/2018 by 330Neville (1 review written)

Very competitive price friendly help full staff and a very good premium! … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“excellent service, easy to use and very competitive. ”

Written on: 16/05/2018 by Stiles274 (1 review written)

Just moved to CGI as they provided me with a very competitive quotation. My present insurer doubled the price because i moved my MH from a storage site to the drive at the side of my house house which has a London postcode. I was with my previous company, which had provided excellent service , for nearly 7 years so i was sorry to leave them. I liked the ease of getting a quotation over the phone and the representative ws extremely helpful and professional… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Renewal of policy.”

Written on: 14/05/2018

Nothing was to much trouble, all questions were answered and more with a better result for cost to renew my policy with you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very Competitive Price and Pleasant Staff”

Written on: 03/05/2018 by Jaylynnf266 (1 review written)

I've been with them for 5 years now and each year their quote is the most competitive. The staff are always pleasant to talk to and efficient in handling any questions. Really the best for touring Caravan insurance by a long way… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Caravan Guard Insurance”

Written on: 02/05/2018 by BazzerG (1 review written)

Been with CGI for 3 years, just starting my 4 th year. Thought I would try the the comparison sites for a change. Waste of time, they cannot get anywhere near CGI for attention to detail and value for money. A very professional set up. Would recommend them to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Trustworthy Insurers”

Written on: 30/04/2018 by RamblingRoses (3 reviews written)

Over many years we have found that our loyalty to Caravan Guard has been rewarded; not least when renewal time arrives. No unpleasant surprises in the renewal figure! In fact, this year it even went down when we discussed applying lower, more realistic, mileage cover. Always good service, including when phoning from Europe following a breakdown some years' back… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Easy to deal with excellent service”

Written on: 26/04/2018 by rwBeebe44 (1 review written)

Very easy to deal with and obtain quotation. All major terms and conditions and scope of cover explained. The policy cover is excellent. I am tempted to give 10/10 but nothing's perfect in life so will give it 9.5/10. The best of all the premium was competitive and the cover excellent. Can't think of a negative… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Treating customers as people, not numbers!”

Written on: 16/04/2018

On purchasing my first motorhome, a basic Caravan Guard insurance was included. I phoned the call center and spoke to a friendly, helpful lady, who talked me through the policy and upgrades available - talked, NOT read a script. Then we discussed specific needs, which did not fit the policy and off she went, speaking to managers and emailing the underwriters, until she had made the necessary agreements, all in the same day. FANTASTIC! Could not be happier with the customer service, will have… Read Full Review

Report this review
Was this review helpful? 1 1
★★★★★

“Can't be bettered ”

Written on: 11/04/2018 by SummerJensen157 (1 review written)

Pleasant staff nothing is to much trouble very efficient and helpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best price best service best value.”

Written on: 05/04/2018 by Autosleeper (1 review written)

Having been with caravan guard for 4 years now I’m very contented with the service and value for money they offer. They have always betten all others within the Motorhome insurance. Always feel I have got a good deal with the very friendly staff during the transaction. Hope they keep it up over the next years and hopefully I will remain a loyal customer in the future. Well done all at caravan guard. Thanks from a very satisfied customer. Mr D Harrison Wakefield West Yorkshire… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Updated review due to bad service ”

Written on: 04/04/2018 by Cardiffjeff (2 reviews written)

After leaving a five star review based on an excellent sales experience, being assured that they go the extra mile and consider their customers as a family I sadly had to contact them again (I used email as I prefer to have all exchanges in writing). Oh dear what a complete disappointment, tried to get help and assistance which was impossible, they did not read the emails and sent what I assume was automated responses detailing penalties for not providing information. I attempted to sort… Read Full Review

Caravanguard's Response to Cardiffjeff's Review

Written on: 18/04/2018

We’re sorry you’ve not had a good experience with us on this occasion but can assure you that we did take your initial complaint seriously. The manager who looked into your complaint made a mistake by issuing an incorrect response letter. I can assure you this is an unusual and isolated case and the manager has more recently sent an appropriate response to your complaint and apologised for the mistake. We do strive to deliver brilliant customer experiences and your feedback will be shared and acted on. We hope we can restore your faith in Caravan Guard.

Reply to this comment
Report this review
Was this review helpful? 0 2
Read 1 Comment
★★★★★

“motorhome”

Written on: 25/03/2018

allways trying to get you the best deal.the staff are very friendly and sociable… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“ Motorhome Insurance renewal”

Written on: 19/03/2018 by Jaylao308 (1 review written)

Easy to complete. Pleasant staff. Good competitive price… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“the best motorhome insurance you can get ”

Written on: 17/03/2018 by Sharpeis310 (1 review written)

caravan guard staff are very help full and no there stuff and you get news e-mails of tip campsites and gadgets … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Sensible cover from friendly people”

Written on: 08/03/2018

Great service friendly and knowledgable staff would recommend without hestation… Read Full Review

Report this review
Was this review helpful? 0 0
overview