Caravan Guard Caravan Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Beware of this company”

Written on: 09/09/2020 by markoldroyd (1 review written)

Beware of this company. I bought a new motorhome and they gave me the best quote. I took out insurance from them and as requested sent them proof of my NCD. They emailed back saying the NCD proof was good and no further action was required. A month later I got an email from them saying the NCD proof was not acceptable and they wanted another £530 ! I immediately cancelled the policy and moved to another insurer and the NCD proof was no issue. … Read Full Review

Caravanguard's Response to markoldroyd's Review

Written on: 10/09/2020

Hi,
Apologies it has taken us so long to respond in full. Originally we were unable to locate your record from the details provided. We’re sorry you’re not happy with our service. As explained in our recent correspondence we cannot find an email accepting your proof of NCD however we’re sorry if you were given the impression that your NCD had been accepted in any way. The proof of NCD we have received did not match up with the details entered for the initial quote and therefore we were unable to accept this. Without this we provided another quote, which was higher. We understand that this has meant you’ve cancelled the policy and insured your motorhome with another provider and we’re sorry to see you go elsewhere. If you continue to be unhappy I believe our adviser has given you details of our full complaints procedure.

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Markoldroyd's reply to Caravanguard's Comment

Written on: 11/09/2020

Well yes other than the 14 emails we have exchanged over the past couple of days it must have been hard to identify me. I can only assume I was lost amongst all the others making the same complaint. Since you “lost” the email you sent confirming my NCD valid this is not a surprise. The reason given for rejecting my NCD proof was that it came from a multi car policy. Each car has its own NCD ! Every single other insurer I talked to knew this and accepted my NCD.

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★☆☆☆☆

“Cancel insurance”

Written on: 25/08/2020 by 304Pollard (1 review written)

No empathy for person having bleed on brain and having to cancel policy as caravan had to be sold. Just pay up and take heed of final nasty letter without the benefit of having a final bill. Will not use again or recommend - lousy company… Read Full Review

Caravanguard's Comment

Written on: 03/09/2020

We would usually waive the cancellation fee when a customer is cancelling due to ill health. We're unable to locate you on our systems from the limited details provided. Please could you email your surname and postcode to us via our website address and mark for the attention of marketing. We'll be more than happy to take a look into this for you.
Kind regards
Caravan Guard

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★☆☆☆☆

“Not happy”

Written on: 01/07/2020 by Levesque23 (1 review written)

Disgusted to find that when cancelling my policy one month into renewal after being a loyal customer for several years I get charged a £30 admin fee and a further £7.50 for no obvious reason which was about half the annual premium. No complaints with the cover, but never made a claim… Read Full Review

Caravanguard's Comment

Written on: 13/07/2020

Sorry you've rated us one star. As the insurance policy is a 12 month contract most insurance companies do charge to cancel a policy before its expiry date, and this is clearly explained when you take out the policy and is set out in our terms and conditions.
We do regularly monitor our fees charge to make sure they're amongst the lowest in the insurance industry. Without knowing your full policy details we cannot comment on the £7.50 charge, so if you please email your postcode and surname to us we can look into this for you. It could possibly be for any legal expenses cover taken, as these are non-refundable.
Liz @ Caravan Guard

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★☆☆☆☆

“poor online quote design”

Written on: 23/02/2020 by umWiley343 (1 review written)

Enter every single detail over 4 pages - then be told your vehicle is too old for them to insure. Please - don't just harvest personal data, simply qualify the vehicle first… Read Full Review

Caravanguard's Comment

Written on: 25/02/2020

We’re sorry but our website isn’t able to confirm all the necessary requirements until we have taken all the details needed to provide a quote.
It is something we are looking into as we’re aware it can be frustrating for our customers and hope to change this in the future.
Please note your data will not be used for marketing unless you have opted in and it will never be shared with third parties.
Liz at Caravan Guard

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★★★★★

“Motorhome breakdown on busy A51 road.”

Written on: 11/05/2019

On 2nd May, 2019 experienced a call out for the first time in over 50 years driving (drive-shaft exploded) From the time of the emergency, the Caravan Guard operator provided reassurance that was 5* platinum. Moreover, from the estimated time for the recovery vehicle to arrive (5*) to the attitude of the driver, particularly my safety (also 5*). The delivery link to a garage in Uttoxeter was a 5* definition of teamwork to a customer in need. Well done!… Read Full Review

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★☆☆☆☆

“Hidden Cancellation Fees to Pay”

Written on: 19/02/2019 by Jonesie71 (1 review written)

I have been insured with Caravan Guard for over 5 years, never had a claim, all up to date and only have 2 months left on the policy which is only £20 per month. I sold my van and am not getting another so no need for insurance. When I tried to cancel I was told that there is a £30 cancellation fee to pay, even though I only have a couple of month left on the policy I know it is in line with the FCA guidelines and I know in their mind it is perfectly acceptable, I don't and neither do many… Read Full Review

Caravanguard's Response to Jonesie71's Review

Written on: 25/02/2019

Sorry you don't think our cancellation charges are fair but insurance policies are 12 month contracts and our fees are clearly explained on the phone when taking out the policy and highlighted in our terms and conditions.
Most insurance companies charge fees for the administration costs involved in cancelling the policy. We have always tried to keep these as low as possible in comparison to the rest of the market.

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Jonesie71's reply to Caravanguard's Comment

Written on: 07/03/2019

A £30 fine for not having an insurable asset is not a fair amount. Nor is the snotty follow up email saying pay up in 7 days or we will fine you again, £10 per 21 days. As I had already paid my premium for February I don't see how you can demand more money from me within 7 days.

Your responses lack any depth or warmth, perhaps the person who does them should take a bit of training.

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Caravanguard's reply to Jonesie71's Comment

Written on: 14/03/2019

Thank you for your comment.
This is being dealt with by our customer services team and we are looking into our responses to you.

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★★★★★

“Friendly staff and great service”

Written on: 21/12/2018 by brendandykes (1 review written)

I've just renewed my motorhome insurance with Caravanguard. What they offer for me is good value for money, but on top of that the friendliness of everyone I ever speak to is refreshing and the attention to delivering great service is second to none. I don't often write glowing reviews, I work in the customer service industry and perhaps I have too higher expectations but Caravanguard always reminds me that delivering prompt, friendly, efficient and effective service is possible from a call… Read Full Review

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★★★★★

“Impressed with speed of claim”

Written on: 14/12/2018

During the summer had a wee altercation with a horse box resulting in me putting in a claim for the repair. First contact was good told to send in a couple of photos get a costing of the works and sent it in. Did all this and with in a matter of days claim settled to my satisfaction… Read Full Review

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★★★★★

“Great service yet again”

Written on: 13/10/2018

Well, caravan insurance time again. I hunted around as usual but couldn't find any equivalent cover for the same price. It would have to be a big reduction in price to entice me away as I've found their service to be excellent. I've been with them for several years already so I'm staying with them for another year. Called the office to renew and was greeted with the usual cheerful, helpful lady. She ensured all my requirements were met and that I was happy with my level of cover. No pressure… Read Full Review

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★★★★★

“Fabulous Service.”

Written on: 19/09/2018 by NickyWales (0 reviews written)

Really good service from this friendly and professional team who handled my motorhome insurance efficiently. The website was so easy to navigate too and a query I needed to ask about was dealt with very efficiently by the staff members. Also I have to say a very competitive quote for the insurance which I was delighted to accept. Having shopped around for value this company was exceptional. So I'll sum up by saying I'd 100% recommend Caravan Guard to friends and family! … Read Full Review

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★★★★☆

“Impressed”

Written on: 11/09/2018 by PalomaBall (1 review written)

Having just done a few quotes for my MH, one thing that stood out for me is I have insured my MH with a CC club recommended insurer as you get a discount. I renewed with Caravan Guard and got 270 days European cover and breakdown, for less than last years figure, where they only cover for 90 breakdown cover only. I am impressed with CG. Although I was taken back about paying the policy in full there and then to get the quoted price as my start date was 3 weeks away. Therefore they have had… Read Full Review

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★★★★★

“1st time caravanguard policy holder”

Written on: 07/09/2018 by vvMiller284 (1 review written)

The phone chat for my quote showed a far more switched-on vehicle company. The questions were more relevant. My quote was far cheaper than others with no less cover. I would recommend Caravanguard to anyone I liked… Read Full Review

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★★★★★

“My Experience With Caravan Guard”

Written on: 28/08/2018 by Martyn65 (1 review written)

The overall look of the webpage sets your mind at ease from the start. The application for a quote is so simple, just enter your details and away you go. Once you have got your quote there are different add on's to enhance your policy. The payment system is also very customer friendly there are 2 options of payment, a one off payment or spread the cost over 12 months. So easy to make the policy yours. Without a doubt I would definitely recommend Caravan Guard to all of my Caravan friends… Read Full Review

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★★★★★

“The insurance ”

Written on: 24/08/2018 by Monksyo (1 review written)

Have been with caravan guard for nearly 10 years , they are always extremely polite and courteous and are always helpful when discussing your needs . They do not keep you holding on forever when contacting them . … Read Full Review

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★★★★★

“Caravan caught fire and caravan guard took care of it...”

Written on: 21/08/2018 by SkylaMcCain (1 review written)

After a home fire in our out building caused our caravan to melt we contacted our insurance provider on the caravan policy and from start to end four weeks. Amazing just totally took care of the whole process and on a new for old policy provided a new caravan. I would recommend having a Hd cctv watching your van as this was our case and made the whole situation straight forward. So pleased I returned for insurance on the new caravan. Great job guys… Read Full Review

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★☆☆☆☆

“Avoid! hidden charges ”

Written on: 04/08/2018 by SPC007 (1 review written)

Beaware of using this company! I have had insurance policies for around 25 years and never had to pay a ‘admin cancellation fee’ we sold our caravan as never used it, I had no claims and paid monthly as per policy. When it came to cancelling the policy as the caravan was sold they told me I would have to pay a minimum of 2 months insurance up front to cover the admin fee??!! steer clear of this company as details from other forums suggest they are just a middle man up selling AXA insurance… Read Full Review

Caravanguard's Response to SPC007's Review

Written on: 06/08/2018

Sorry you’ve rated us one star and that you’re not happy about paying a cancellation fee for your insurance policy. As the insurance policy is a 12 month contract most insurance companies do charge to cancel a policy before its expiry date. This is in line with the FCA guidelines and is set out in our terms and conditions. We do regularly monitor our cancellation charge to make sure it is one of the lowest in the industry. Please note that our policies are underwritten by RSA rather than AXA.
Caravan Guard

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Spc007's reply to Caravanguard's Comment

Written on: 06/08/2018

Most insurance companies? if you can name these other companies I would be very surprised! I called 3 and they don’t charge cancellation fees unless a claim is in process. I hope others looking at these reviews look elsewhere for insurance to avoid getting fleeced when they want to cancel. Not a good company so avoid!!

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★★★★★

“renew motor home insurance”

Written on: 17/07/2018

Found advisor to be very helpfull and friendly.Easy to talk to and explained fully the benefit of taking out this policy.More than happy to renew.Thanks… Read Full Review

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★★★★☆

“Very good service phone calls answered quickly and...”

Written on: 13/07/2018 by MagdalenaGrantham (1 review written)

Very good service phone calls answered quickly and staff are polite, proffetional response prices quoted are good, will be happy to use them again… Read Full Review

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★★★★★

“caravan insurance made easy just a 20 minute phone call”

Written on: 27/06/2018 by Spectrm (1 review written)

Renewing with Caravan Guard is the easiest company I have ever dealt with, total time from ringing to end of renewal 16 minutes. The renewal team are very efficient offering added protection with out over pushing the product, for an extra £10 I have protected no claims, they will explain the benefits and LET YOU DECIDE, insurance schedule sent within 4 minutes, That is efficient?… Read Full Review

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★★★★★

“Motorhome insurance ”

Written on: 26/06/2018 by Johnson454 (1 review written)

Very happy with caravan guard,we have had no problems when we needed something done they have always been very helpful and very friendly to talk to ,and the insurance quote is always very reasonable, no problems… Read Full Review

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