Crowne Plaza Marlow doesn't even warrant 1 star! Absolutely disaster from start to finish and unable to deal with issues as they arise. 1. fully paid prior to our stay however was forced to pay a second time on arrival as I did not carry my credit card with me. Took over a week to receive a refund. 2. Ordered room service for 3 drinks and a pizza. 1 Drink received was wrong and food completely inedible. Returned food and drink and was still charged for both. Was provided with a 'complimentary' drink which then appeared on the bill at an additional £9! £48 room service bill for 2 drinks. 3. Duty managers have no authority. On check out issues relating to the bill where raised. it was agreed to remove the 'complimentary' drink charge and a manager would contact to discuss the food bill. I settled the reduced bill and later received a call to say they were charging my card with the extra amount! Absolute disgraceful and fraudulent. Was told a manager would call and of course this never happened. 4. Was looking forward to spa treatments however no spaces were available until January despite it appearing nearly empty. The edges of the pool are covered in mildew and looks tired with minimal faculities. 5. The hotel staff were rude and to avoid a scene just debited my card after leaving knowing there was nothing I could do. When a manager was called over they went into a separate room to discuss my complaint whilst I was left standing there. I found this rude and unprofessional. Overall a sham, completely ruined my weekend and would not recommend to anyone. An utter disgrace.

I had my wedding reception at the Crowne Plaza Marlow on 26th May 2013 and I certainly won't be recommending them to anyone. At the start of the process, the lady in charge of events suggested dry-hire, which is an option we had not considered previously. She made it sound very straightforward and it was certainly cheaper, so we proceeded with the booking. Soon after this, we were advised that this member of staff would not be liaising with us anymore and from that point on we had to deal with a string of unhelpful and disorganised members of staff. We never had one stable point of contact throughout the whole process. Unfortunately things did not improve and in fact went from bad to worse. On the day of the wedding, the water feature was not working in the lake. Our caterers reported that the kitchens, reception room and toilets were filthy on their arrival from the previous wedding. They were in fact so bad, that the caterer had to draft in extra staff to clean, an extra expense that we had to pay for. One of the ovens and some of the fridges were not working. In addition, the toilets were not cleaned throughout the day and members of the bridal party had to continually ask at reception for toilet roll, hand towels etc to be replenished. This service was promised to us faithfully. Many of our guests have told us that when they tried to check in on their arrival, they were advised that they would not be able to as the rooms were not yet turned around from the previous wedding the day before. This delay carried on throughout the day. I could go on, but I am constrained by the word limit.