The Book Depository Reviews - www.bookdepository.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★☆

“biggest on UK”

Written on: 06/04/2021 by Leah-Night (4 reviews written)

Its a biggest online book seller shop in the UK. they also provide free shipping which is a bonus with all the good books they sell… Read Full Review

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★★☆☆☆

“nowhere near as good as they used to be”

Written on: 31/12/2020 by sayingithonestly (2 reviews written)

At one point i could easily recommend the site, but not anymore... Prices can fluctuate significantly for the same book (independent of taxes/currency differences), depending on the IP (!) EVEN IF THE SAME DELIVERY ADDRESS IS LISTED! Discounts/coupon codes are rare these days & on & off you may be subject to orders you've placed, cancelled & refunded out of nowhere with no consideration of compensation to be given. Customer service can range from excellent to exceptionally poor, bordering… Read Full Review

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★★★★☆

“Excellent!”

Written on: 06/09/2018 by henoroberts44 (3 reviews written)

I ordered a few times in Book Depository and never had problems and just one time, I had a problem in receiving one of my many orders, it took so long for me to receive it so I emailed them and they compensated to send another book. I eventually got two books. Told them about it and they just asked me to keep both. It took me one email. Excellent!… Read Full Review

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★★☆☆☆

“Good but returns are absolutely excruciating”

Written on: 06/09/2018 by Roche196 (1 review written)

After many good interactions with this company, I needed to return an item that arrived defective. What should have been simple return became a week-long battle of jumping through hoops, ever tighter and higher. First they requested photos to prove the damage to the book in a book/DVD combo item. Photos supplied. Then a part refund was offered. Declined. Next, I was asked to ** make a video ** proving defectiveness of the DVD. A clear description wasn't enough. If you are 100% certain your… Read Full Review

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★☆☆☆☆

“Don't ever buy anything from Book Depository”

Written on: 31/03/2018 by BookwormSomerset (2 reviews written)

I ordered and paid £28.95 for a book online from Book Depository they deny receiving my order although they have taken my money. Checking my bank account the amount was paid to them on 23 March 2018 and I can prove this through my bank. Book Depository have a couldn't care less attitude to customers which is disgusting and I would never have anything to do with them again. The annoying thing is they have my payment but deny receiving my order. Please think twice before you order and pay for… Read Full Review

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★☆☆☆☆

“Disgusting attitude towards disabled customer ”

Written on: 26/02/2018 by luluwellington (1 review written)

They didn't bother to send the book until 3 days had passed then said it would be another week - I complained and was told they didn't purchase the book themselves until after I had ordered and it was delayed - the next person said this wasn't true - I asked to cancel 3 times and they kept saying no I had to return it when it arrived - explained I am disabled and cannot do this - they just ignored me saying this and kept saying no.....horrific experience - and second time with problems - will… Read Full Review

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★☆☆☆☆

“Company appears to be folding. No more books or refunds.”

Written on: 07/02/2018 by benmills2 (1 review written)

I used Book Depository in the past without issue. But I ordered my book on Dec 6th and it didn't show by the January 17th latest delivery date. I e-mailed them and a customer service rep told me it didn't actually shipped on January 8th so I needed to wait until February 5th. Not shockingly nothing arrived either. The latest customer service rep is trying to by time by getting me to go down to the post office despite that larger packages from the book depository have been mailed to me without… Read Full Review

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★★★★★

“Positive note”

Written on: 22/12/2017 by Casper333 (1 review written)

Have read so many negative comments about Book Depository, I ordered a book which I believed would arrive after Christmas, it has arrived 22/12. It was well packaged and the service for me, was brilliant. I will be using this Online Book Service again, and will recommend it. Good wishes to all staff and have a lovely Christmas… Read Full Review

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★☆☆☆☆

“Advertises latest edition - sends old one”

Written on: 15/12/2017 by Holder306 (1 review written)

Ordered 'Iron Curtain Trail' Part 1 by Michael Cramer from this company as it was advertised online as a 2014 edition, which would be more useful for the ride than a 2009 edition, which is what was actually sent. Best not to deal with a company that makes an inadvertent error such as this. I note that a warning, stating that reviews must be factual accompanies this facility, so have a screenshot as evidence of shoddy salesmanship that can not be pasted into this review, apparently. Avoid! … Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 19/11/2017

I ordered three books from this company, then changed my mind. I cancelled the following day and despite the information on their web site which states that all books will be dispatched between 2-5 days, they insisted the books were already dispatched and I wouldn't be able to cancel. The books arrived five days later!!! I then had to pay for postage and packaging to return the books. The customer service is appalling and I would not recommend this company to anyone. I will certainly not be… Read Full Review

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★☆☆☆☆

“Pre-ordered book never arrived”

Written on: 16/10/2017 by GisselleDavis122 (1 review written)

Pre-ordered a book that was to be released this month. It didn't arrive a week after publication date so I contacted the Book Depository who informed me that they don't actually have the book and won't be getting anymore. Presumably they would have known this before I emailed them yet they didn't think to tell me. It's understandable that they run out of stock. But to allow for more pre-orders than they are actually going to receive and then not tell the customers who aren't going to get… Read Full Review

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★☆☆☆☆

“Misleading advertising”

Written on: 06/10/2017 by aj0r (1 review written)

The Book Depository does not hold books - they are merely resellers. So when they advertise that you will receive your books within 24 hours, that's completely misleading or should I say 'a lie'. When challenged they say that they will indeed send the books out within 24 hours of them receiving the books but it could takes weeks (or longer) before they themselves receive them. So buyers beware! You could wait a long time - is it worth it?… Read Full Review

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★★☆☆☆

“Great prices for invisible books”

Written on: 03/08/2017 by Andfie (1 review written)

I placed an order for a book, paid by Paypal using my usual stored address for delivery to my place of work.Money took,email order dispatched July 20 for 3-4 day delivery. August 1st still no book.Customer service chased, if the book is returned in 5-10 WEEKS by Royal Mail, we will resend or refund if not wanted, a query on the delivery address as the Paypal address that had been successful on hundreds of other instances, had amazingly changed from "Lancashire" to "North West" ?? Company name… Read Full Review

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★★★★★

“Prompt delivery and greatly improved wrapping ”

Written on: 20/06/2017

My book arrived on the first day of the delivery window. The wrapping was a significant upgrade on that of my previous purchases from The Book Depository. The stiff cardboard protected the book from impacting with the tiled floor in my hallway, which is a considerable drop from the letterbox. As the book was new there were no “Used Book” issues, but to be fair to The Book Depository, I have yet to have an issue with the condition of any of my purchases from them. I highly… Read Full Review

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★★★★★

“Fantastic experience and customer service”

Written on: 20/05/2017 by Mauricev137 (1 review written)

My experience with Book Depository has been excellent. They have amazing prices and free shipping. They are quick to respond to any questions or concerns. I would highly reccommend them and will definitely be a long term customer… Read Full Review

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★★★★★

“Excellent service and customer support”

Written on: 19/05/2017 by DrGJH (1 review written)

I ordered a book from the Book Depository which was dispatched very quickly. However, it went missing in the post and Royal Mail could not find it. I contacted Customer Services who immediately ordered a new copy and dispatched it very quickly and kept in touch until it was delivered. Very good service - I shall definitely order from them again… Read Full Review

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★★★★★

“Great Company With Awesome Customer Service!”

Written on: 15/05/2017 by SKFHerbLady (1 review written)

I ordered a book from the Book Depository and it did not come by the expected delivery date, so I contacted them and they got back to me immediately and went into action to find out where the book was. It turned out that it was the US Postal Service that was at fault for the book being late, but they sent out a new copy for my inconvenience. A day or so later the first copy arrived in excellent condition and I asked them what they wanted done with the duplicate when it arrived. The told me to… Read Full Review

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★★★★★

“replaced book lost in mail”

Written on: 14/05/2017

I was happy to receive a replacement book I had ordered through Book Depository that had gotten lost in the mail. Amazing service to do this for me. thanks Book Depository… Read Full Review

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★★★★★

“Great response when there was an issue”

Written on: 11/05/2017

I ordered books to NZ and unfortunately the package of 3 books got water damaged on the way. The customer service team were very responsive and helpful with the issue. fantastic service. I'll use them again… Read Full Review

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★★★★★

“SUPERB”

Written on: 11/05/2017 by Palmerhs358 (1 review written)

ITS ALMOST A VALUABLE SITE WHICH WE CAN FIND THE BOOKS AS PER OUR WISH AND THE PRODUCTS WHICH THEY SENT IS VERY QUALITY… Read Full Review

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