Staveley Head Ltd Reviews

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Staveley Head Ltd

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Latest Reviews

★☆☆☆☆

“Terrible company”

Written on: 26/03/2019 by PatrickPower (4 reviews written)

These guys are absolutely rubbish. You use them and they do everything in there power to cancel your insurance and then charge you for the privilege. Don't use them it's not worth it. … Read Full Review

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Tribal01's Response to PatrickPower's Review

Written on: 15/07/2019

Absolutely agree!

They will charge for anything they can. Amend the policy £35, Cancel the policy £50, even if you make an error that is beyond your knowledge, guess what....£35. If not paid within 7 days, then they charge again (surprise surprise!!) and this time the cancellation of £50.

Atrocious customer service, they do not listen and threaten to hang up when it suits.

DO NOT USE, abysmal company

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★☆☆☆☆

“Rip off”

Written on: 11/08/2018 by retiredperson (1 review written)

I canceled my policy with one month to go due to retirement. I wouldn't have been greatly surprised not to get any premium back but I was surprised to be charged £25 for canceling - due in 7 days. (Apparently, I should have read the small print!) They gained a month with no liability! Within a fortnight part of which I was away, I have received emails several letters all telling me to pay up immediately. I should not have told them I was canceling it! I feel harassed and intimidated by… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 27/10/2017 by Hartleyzo46 (1 review written)

not helpful, rude and hard to deal with...used their service for over a year with no issues till I need to speak to them... then its hard work... Don't do it!! … Read Full Review

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★☆☆☆☆

“Stay clear of this firm!”

Written on: 18/09/2017 by TalonG (1 review written)

Stay clear of this firm, utterly incompetent - not even my insurer and they mistakenly wrote off my car when one of their customers drove into me. I only found out when BMW did part ex and background check - Staveley Head refused to talk with Axa to remove Cat C and I lost thousands as a result. Awful service and they still haven't even paid Axa for the repairs either! Avoid!!… Read Full Review

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★☆☆☆☆

“Phone Charge !!!”

Written on: 14/05/2017 by DemarcusMedina (1 review written)

Phoned for quote took 15 minutes cost £7 they wI'll make more money on the phone call than the commission off the insurance don't get caught out !!!… Read Full Review

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★☆☆☆☆

“ Stay away ”

Written on: 13/04/2017 by Leepressey (1 review written)

Joke, told them a day later that had 3 points for a sp30 and was told don't worry will invoice that separate ,so after the 14 days cooling off period received a invoice for £113.5 extra what a joke stay away folks… Read Full Review

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★☆☆☆☆

“Eroding your no claims”

Written on: 24/05/2016 by strewth101 (1 review written)

I can't comment about their willingness to pay out in the event of an accident but they did erode my no claims bonus. After providing them with evidence of eight years NCD they only gave me two for our motorhome (I have a truck licence so it's not like I couldn't drive it). Then, two accident free years later, they would only give me evidence of one years NCD. Very frustrating. If you need motorhome insurance, go with Safeguard. Much better all round… Read Full Review

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★☆☆☆☆

“Failed investigation”

Written on: 01/11/2015 by Horton71 (1 review written)

Had a phone call from them asking why I had left the scene of an accident and hadn't informed them i had been involved in one, I told them i hadn't had one, they had a signed witness statement with my reg. Only problem the "accident" was over 200 miles away, between xmas and new year, my van was on the drive all the time, I proved beyond doubt i was no where near (am only one insured for van), they wouldn't accept it, asked and asked for all information, they refused never put anything in… Read Full Review

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★☆☆☆☆

“Pedantic and unhelpful”

Written on: 23/10/2015 by marbly12 (1 review written)

After i purcased my policy i was informed that i would need 2 passcodes from dvla, i tried to do it but found it too technically difficulf, they had a up to date copy of my license ,i was a long term customer and the were charging me £190 for insurance that I subsequently found for £110, i cancelled my insurance before they cancelled me i was charged £90 cancellation fee,i am taking them to small claims court. Dont buy their products they will change the terms after purchase and rip you off… Read Full Review

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★☆☆☆☆

“avoid unless you like being rip off”

Written on: 23/07/2015 by 404Duffy (1 review written)

took out my insurance, when got the documents some information was incorrect, then they tried to make out it was my fault. tried to cancell then i had to pick myself up off the floor cos i was told i wasnt getting any of the money back. Service was terrible… Read Full Review

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★★★★★

“Great Friendly Service”

Written on: 12/01/2015 by KaelFitzpatrick (1 review written)

Bought my van insurance from here… Read Full Review

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★☆☆☆☆

“Poor quality policy for trade insurance. Failed to refund”

Written on: 21/11/2014 by qzFerguson397 (1 review written)

The salesman in the motor trade insurance department was arrogant and mislead me. He claimed most companies would not cover me to insure my cars on the road outside my garage, so I bought a policy from him. Within 24 hours I had found that many trade insurers do provide this insurance and Staveley Head Ltd misled me in order to profit from my business. Within 24 hours I cancelled their inferior policy and asked for a refund. They would only refund 80% of my money! So now I'm taking them to… Read Full Review

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★☆☆☆☆

“Entrapment is the feeling.”

Written on: 27/09/2014

Not going into it too much but their air tight small print cost me 6 months paid insurance that I couldn't use, staff are poorly trained and rude. DO NOT USE… Read Full Review

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★☆☆☆☆

“fraudulent”

Written on: 06/09/2014 by kevinholden (1 review written)

Paid for policy through compare the market. They then contact me to inform me that the excess is £100 higher and there was no windscreen cover or personal accident cover which I had bought. They had taken a full years fee and a refund would take 2days so I was unable to insure my van. Dodgy company… Read Full Review

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★☆☆☆☆

“late payment charges”

Written on: 02/04/2014 by julesgemini (1 review written)

Watch out they are money grabbing! They charged me 2 late payment fees! Even though I had tried to pay on my card! I think it's disgusting that companies think they can get away with it! Thankfully I cancelled my policy as I would have been worried if I'd needed to make a claim! There are some good insurance companies on the caravan and camping website with good reviews too. The policy I have now is cheaper than Staveley Head anyway!… Read Full Review

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★☆☆☆☆

“Dire Customer Service”

Written on: 15/02/2014

I took out a policy last year with this company, tried to renew this year quoted higher price did a compare which came back to Staveleyhead at lower price. Tried to accept but Credit Card refused, for no reason, rang Staveleyhead who tried to say there was an administration charge, finally they agreed to accept lower price then said there would be a Debit Card charge of £1 which I accepted. Then they wanted a load more information which they had from last year, I duly complied since then heard… Read Full Review

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★★★★☆

“So far so good”

Written on: 30/01/2014 by Keith5555 (1 review written)

I currently have two courier insurance policies with Staveley. Only needed to call them a few times and found them helpful enough. I did have a problem adding a driver to one of the policies a while back due to a problem with their system. As this caused a big problem to my business they insured the driver on a seperate policy FOC until the driver was able to be added to existing policy.Reasonable change of detail charges and cancelation charges… Read Full Review

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★☆☆☆☆

“Absolutely dire!!”

Written on: 17/10/2013 by Hilhoop (1 review written)

Exclusive motorhome insurance they reckoned...what a joke! Had to claim after an old lady left her handbrake off and her car rolled into our campervan,smashing our bikes and the rear of our camper. Rang the claim line and then someone rang back with a repairer's details and they were just an ordinary body shop not motorhome specialist and they were 35 miles away. I said it would be impossible as I had to ring them to arrange to take my camper to them, get it assessed, bring it back and then… Read Full Review

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★☆☆☆☆

“MOTOR TRADE INSURANCE HASSLE ”

Written on: 06/07/2013

IF YOU WANT STRESS COME TO THIS COMPANY THEY MAYBE CHEAP ON QUOTES BUT YOU ARE TALKED DOWN TO AS IF YOU ARE BACK AT SCHOOL...NOT IMPRESSED...THE PROOF WILL BE IN A CLAIM IF IT HAPPENS...WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“Inefficient”

Written on: 07/06/2013 by Tickhiller (1 review written)

You never know what an insurance company is like until you have to make a claim. My VW camper is insured with Staveley Head. Last month I was involved in an accident and on making a claim I found that the company is a myriad of third party companies. I gave the details to a disinterested call centre operator who said she would pass them on and could not tell me what would happen next apart from 'someone will call you back" A week later a repair centre called, came out and processed the… Read Full Review

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