Saga Pet Insurance Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Deliberately Avoiding Payout by any means”

Written on: 09/11/2017 by 240O'Grady (1 review written)

I raised a claim in August for a small amount after the excess. It is now Mid November and I have been emailed that they cannot proceed because they have not received my pets history from three vets ago. I contacted the vet and they told me they had emailed it 3 times. Where to go from here? This despite the fact they have the history from 2 other Vets and the animal hospital. Nobody has contacted me any time and unless I phone them I have no idea what is going on. A complete shambles and an… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 03/11/2017 by uvMoody467 (1 review written)

Seriously disappointed with Sagas new pet insurer. Will not recommend then & shall definitely not being renewing my 2 dog policy with them. Have been with Saga for many years, this company is distinctly below what I expect from Saga… Read Full Review

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★☆☆☆☆

“disappointment”

Written on: 31/01/2017 by LailahMcCall (1 review written)

I had insured my cat with Saga for approx. 6 years. Recently I put my first claim in for an eye operation. The eye condition was detected approx. 6 months prior to the op, they therefore didn't cover the claim as it was diagnosed before the operation. The cost was £1200.00… Read Full Review

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★☆☆☆☆

“Complete rip off ”

Written on: 31/10/2016 by 431Grant (1 review written)

after 3 months they have not paid out my claim , don't ever go with them they are trying to find a reason not to pay out excuse after excuse, never ever heard so many excuses in my life with no past history regarding my dogs illness they still are saying the claim is being looked at how long do they need to look at it , even my vet is appauld , keep well away from saga… Read Full Review

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★☆☆☆☆

“Terrible !! Stay away”

Written on: 29/09/2016 by Nicholsonnl49 (1 review written)

We have had Saga pet insurance for 14 years, and whilst they were not cheap we chose them as a trusted, known name. However after we lost our dog in July, the completed claim form reached them on 9th August and has not yet been dealt with!! This is in spite of several telephone calls and promises to chase the claim up. Finally I called the Saga complaints number only to be told that the pet insurance was provided by a third party and they could only passs on the message. I will NEVER use… Read Full Review

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★☆☆☆☆

“Finding every excuse”

Written on: 23/05/2016 by mjTorres213 (1 review written)

14 yr old cat had to go in to be checked over as was vomiting a lot. Vet did bloodscans etc found nothing wrong. He sent paperwork to Saga - email about 2 weeks later to say I neede to date it after the vet had sent it (bearing in mind the vet sent it off I don't how I could do this. 3 weeks later chased up, and an email returns asking if the cat had ever been to another vet in her life. Delaying tactics. Shoddy service… Read Full Review

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★☆☆☆☆

“part of claim denied”

Written on: 13/03/2016 by dilligat (1 review written)

pet dog insured through Saga.Claim dealt with by Ultimate Pet Paartners of Portsmouth. My dog taken seriously ill.In severe distress.could not pass urine apart from odd blood tinged spot.Taken to vet who said she was seriously ill but needed surgical examination to define cause.Done same morning.Vet reported complete bladder failure.nothing could be done and she could not survive without bladder and kindest thing was to put her to sleep. Policy had £25excess. Total vets bill. £246.75. Claim… Read Full Review

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★☆☆☆☆

“watch out with this company...they say your claim did...”

Written on: 02/12/2015 by Ashlyi477 (1 review written)

watch out with this company...they say your claim did not arrive and find that paperwork is not sufficient......I put in a claim beginning of October and am still waiting...they say it is in the post over the last 2 weeks. Am changing to another company.There is nothing to recommend them whatsoever… Read Full Review

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Gdww's Comment

Written on: 26/10/2016

Same problem with my claim. After 5 weeks and 3 letters, claim formed retuned to be re-dated. £1000 out of pocket..

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★☆☆☆☆

“Scandalous renewal increases - AVOID”

Written on: 27/08/2014 by Norrisec400 (1 review written)

My 11 year old cat has been insured with Saga for most of his life and has lifetime cover. I have made a small number of claims over the years (3 I think) but all payouts were substantially less than the annual premiums. Reasonable premiums initially have now escalated to outrageous amounts, currently £650 p.a. I tried to change insurers a few years ago when they started to really bump up their premiums but because he was 8 years old it meant no-one would accept him for lifetime cover so I am… Read Full Review

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★☆☆☆☆

“Extortionate renewal increases”

Written on: 23/05/2014 by JamirDoyle (1 review written)

Beware. You will be suckered in at a low premium. You probably chose SAGA for whole life cover. My first year (for "super" cover" was £24.90 per month, year 2 £35 per month, year 3 £44.32 per month. I have never made a claim. I called Saga and was given the choice of less cover or a higher excess. Moving from £75 to £175 reduced it by a little over £4 per month. The problem is that at some point the premium will be so high that it will be impossible to pay, thus we loose the whole life… Read Full Review

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★☆☆☆☆

“CHECK THE SMALL PRINT PLEASE!!!”

Written on: 04/04/2014 by jumper46 (1 review written)

My own fault I know but I should have read the small print! When our beloved cat died of cancer in March, we thought we had everything covered, vet bills the lot. I had the middle range of pet cover. For starters his thyroid problem just diagnosed two months before he died was not on their list of medications!!! Can you believe it? Then when he died, and this is why I say 'YOU MUST' read the small print, (the booklet they send you) because when we put in for a claim from Saga, I… Read Full Review

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★★☆☆☆

“Poor/non existant service”

Written on: 19/06/2013

I have used other companies in the past, but Saga are the worst I have ever used. First they say my claim paperwork never arrives, then I get the vet to fax them over, but they say they did not get full paperwork, so returned status, nearly a month and nothing. Was promised yesterday I would receive a letter in post, but nothing arrived. Telling all my friends with pets of my terrible experience with them, and as I am over 60, it stands to reason that most my friends are of the same age group… Read Full Review

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Mpjones's Comment

Written on: 17/09/2013

I absolutely agree - I am in the process of complaining not only about the slightly underhand service but also about the massive increase in premiums - got a sick animal - how about a 70% increase in premiums. The claim forms are unclear and they completely forgot to include the fact that you are able to claim for travelling expenses it you are referred to another vet - if it happens to you - keep all your petrol and any other receipts. They must think animals can get there on their own. I am going to complain BIG TIME - not only the CEO but the Financial Ombudsman,

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★☆☆☆☆

“Unbelievable increases in level of premiums.”

Written on: 05/04/2013

My now 15 year old moggie has been insured by Saga on the middle range 'Essential' cover for most of his life. No claim has ever been made on this policy -- fortunately the cat is very fit and active. 2 years ago the premium increased by 17.45%. Last year it increased by 13.15% to £193.92. The premium quoted for this coming year is £271.48 -- an increase of £77.56 or 40% !!. It is obvious that neither long term 'loyality' or a no claims history means nothing to Saga Insurance -- the… Read Full Review

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★☆☆☆☆

“Pollen allergy or otitis, who is right.”

Written on: 01/03/2013

My 2yr old dog had an allergy to grass pollen according to the vet. 7mths later he had to have an operation for otitis and Saga refuse to pay the claim for the operation . Claims the problems related to ears, so hard luck. What do we have to do to make insurance responsible, so quick to take our cash and bend the rules when it comes to paying out. So who is right, the vet for giving a wrong diagnosis or Sage for jumping on any excuse. As a pensioner who loves her dog, we are open to being… Read Full Review

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★☆☆☆☆

“High increased costs this year for dog insurance.”

Written on: 02/07/2011

I have recently received my renewal pet insurance from Saga for my 5 year old dog and discovered the cost has risen from £342.00 last year to massive £509.00 this year! Wow! No claims have been made on the existing policy and I cannot understand how they can justify this emormous rise. I did expect a small increase in premium but not as much as this. I have spoken to them but the only thing they offer is to reduce Vet fees from £5,000.00 cover to £1,000.00 at a premium of £326.00 which… Read Full Review

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★★★★★

“Recently my cat die of unknown causes, he was 2. Saga...”

Written on: 10/08/2010

Recently my cat die of unknown causes, he was 2. Saga were fantastic paying the benefits within one week and the process was easy which at such a time is important. I would use them again… Read Full Review

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★★☆☆☆

“The cost for my 7 year old dog started at around £8...”

Written on: 03/11/2008

The cost for my 7 year old dog started at around £8 (when he was 6 months old). I have complained in the past at the steep rises and was told it was due to increase in vet fees. The renewal has just arrived and they now want £33 a month, this is a step too far and I am now going to change insurers. They are almost double the cost of some other insurers for much the same cover… Read Full Review

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★★★★☆

“I have 2 cats covered by my policy and needed to make...”

Written on: 22/09/2008 by jprainford (1 review written)

I have 2 cats covered by my policy and needed to make a claim in the first year when one of my cats was shot and needed major surgery. I found Saga staff very sympathetic and helpful and my claim was rapidly processed. Although luckily my cat made a complete recovery I have since increased my policy from basic cover to lifetime cover as I realise now he could have been left with lasting problems… Read Full Review

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★★★★☆

“A company that I trust that gives a good service at a...”

Written on: 25/01/2008

A company that I trust that gives a good service at a price but possibly rather self-satisfied. Easy phone contact with helpful people, payment fairly prompt and no quibbles though all my claims have been straightforward injuries for vet costs. Annual premium (top category) has virtually doubled in 3 years. Explanation being that more claims and increase in vets fees. No opportunity to drop those aspects of insurance that are unimportant to me eg holiday cancellation. Mean rate for boarding… Read Full Review

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