DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★★☆☆☆

“Bad customer service ”

Written on: 03/10/2020 by Meredith167 (1 review written)

My son and me have been trying to contact them for months now and no one replies by phone or internet,not impressed and now my son wants to cancel his membership and no one is still replying to my son so please sort this out and I will keep doing reviews until it is sorted… Read Full Review

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★☆☆☆☆

“Join a different gym ”

Written on: 30/08/2019 by DebMc (1 review written)

Customer services contradict what I was told by staff at the branch. Result has been a lot of back and forth communication, stress and 2 extra months of membership payments taken after membership had apparently been cancelled. Secondly, still awaiting the joining fee that should have been refunded after my son attended the gym the required number of times to get the refund, which was months ago. Appalling… Read Full Review

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Gabby21's Response to DebMc's Review

Written on: 08/09/2019

I hear you my friend, something similar happened to me! RIDICULOUS DW GYM PRESTON!

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★☆☆☆☆

“DW DERBY ”

Written on: 14/07/2019 by GuitarTeacherDave (2 reviews written)

The gym itself is OK for the money you pay, but DW Head Office seriously let the local staff down. There was an advert in the gym to refer a friend and get a free month if they join. I referred a friend who joined, but did not get my free month. In order to coax me to renew when I had said a firm NO because of this they added the free month onto my new membership. As soon as they had my money, via credit card, they took the month off again, so in a nutshell, lied as straight faced as if they… Read Full Review

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Gabby21's Response to GuitarTeacherDave's Review

Written on: 08/09/2019

It's way overpriced, most equipments don't even work!!!
Always have them write down on paper via email conformation their intentions and promises

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★☆☆☆☆

“Always record your phone calls to DW Fitness Filton”

Written on: 13/05/2019 by Peterson463 (1 review written)

They told me I was ok to cancel with 2 months notice within the 1 year NHS discount contract I had with them after my first 9 months, and that March 2019 would be the last payment and time I could use the gym. They went back on their word for this and continued to charge me for the last 2 months. They denied the phone call as it wasn't recorded. They then told me I could have used the gym last month and that I have the rest of this month (2 weeks) to use it once payment is made… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 29/04/2019 by Peters39 (1 review written)

At my DW gym for most of my year membership, nearly regularly either the steam room or jacuzzi was out of order. For about 3 months I could not book any classes online as there was a problem with my account, it was sorted out after their third attempt of fixing it. The was one yoga class which was very popular, however, they would not put in place another one with the same teacher, despite the fact it was often fully booked after few hours of the opening of the bookings. They don t let you… Read Full Review

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★☆☆☆☆

“Terrible gym, stay away, charging unnecessary fees”

Written on: 01/04/2019 by 314McDonough (1 review written)

Terrible gym, absolutely the worst gym ever. They are charging people with fees after cancellation that could have been avoided. They did not tell me anything at the front desk to submit immediately my proof of address when I've shown it and said 'you can submit it anytime' online. This ANYTIME is charging me now 57£ more!!!!!!!!!! And I have not been at this gym for 4 months!!!!!!!!! And they still want me to pay!!! Terrible people, they do not tell you what exactly to do to charge you more… Read Full Review

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Billmaries's Comment

Written on: 13/05/2019

dont pay it. they are conners, fight them legally

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★☆☆☆☆

“Awful Compnay ”

Written on: 10/01/2019 by LCiccotto (1 review written)

Awful company! I’ve been with fitness first for several years, they increased my monthly cost without seeking my permission - they apparently sent me an email which I never received! I’ve asked to cancel my membership on 3 January as a result of the increased cost without notification and they are making me pay for January and February as notice. They have no complaints department and issues can’t be escalated - apparently line managers aren’t customer facing! I’m disgusted by their… Read Full Review

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★★☆☆☆

“False Advertising ”

Written on: 16/11/2018 by NickGoode225 (1 review written)

My partner and I wanted to join DW Poole/Branksome gym so we did the 3 day free trial and enjoyed the actual gym facilities, but the customer service leaves much to be desired. We were quoted different membership prices and benefits by various staff and it almost seemed as though they were each making up their own deals, because no ones quotes aligned. One pulling factor for us deciding to join was a competition you could enter, to go in the draw to win a £1000 DW voucher as well as being… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 19/10/2018 by 201McDaniel (1 review written)

I fee the same way now and I am a member of Filton DW fitness. I was told that I could freeze my membership during I came back my home country as summer holiday, but they now told me because I signed a student contract. At that time, the terms and conditions for a contract freeze were clearly confirmed to me by their sales staff member. Also, in May this year, their staff member also facilitated in freezing my contract for the three month summer break period (of June, July and August) as… Read Full Review

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★☆☆☆☆

“Rubbish company and poor gyms”

Written on: 04/09/2018 by ianwinter (1 review written)

DW is the worst company thst i have dealt with beating a well known mobile phone company thst will remain voda nameless. DW tokk a years subscriptions after i thought id cancelled via online enquiries after a medical condition after an RTA The showers were filthy and mainly broken.. Terrible all round customer relations and lack of following up messages. One star no more. They need to pull their socks up… Read Full Review

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★☆☆☆☆

“Do not become a "member" of DWFitness!”

Written on: 27/08/2018 by AspenSelf1981 (1 review written)

Daughter joined this gym and after two months became ill so was unable to use the gym and had an operation planned so advised gym but they required dr note stating unable to 'excercise' so went to go and advised by gp can't give such a letter to a gym due to generL medical council stating they can not get involved in gym contracts etc. But got the letter from gp to the university stating due to illness she was missing a lot of her classes : subsequently she had to give her course up. But they… Read Full Review

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★☆☆☆☆

“2 monts trying to give money back, tooked without...”

Written on: 23/08/2018 by kastelieva (1 review written)

I was surprised how kindly people wanted me and my partner to start our memberships. But after we stopped them on 7 May, they still toked money from my card till now!!!  AND NOBODY CARES, I have more than 5 emails, 10 calls, nothing. I just want refund of my money. THEY DO WHAT THEY WANT UN PUNISHED! These are my money, I work for them and nobody can take them even by mistake, and after that - without apologize and without correct the mistake... awful company, place, service… Read Full Review

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★☆☆☆☆

“Misleading sales pitch”

Written on: 30/05/2018 by Lindy00 (1 review written)

DW Fitness First, I suggest you get your legal team to look at your latest promotion for great start rewards... as currently there is nothing legal about it. There are no visible terms & conditions for the promotion and the statement regarding the vouchers for DW sports is extremely misleading. Nowhere does it state that the vouchers are simply 20% off if you spend £80 or more. You only realise this after you have signed up to the scheme and have received your great start rewards email (which… Read Full Review

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★★☆☆☆

“is this a public or private gym? ”

Written on: 29/05/2018 by Freddye228 (1 review written)

Poor service, attitude from staff, broken machines taking weeks to fix, pool closures, swimming lessons, having to choose a time to use the pool in case its mother and child swim , broken plumbing/toilet facilities and cold showers. All for the bargain price of £38 per month. Strangely the website has a slightly different tag line. David Lloyd, virgin active, you are welcome in Halifax… Read Full Review

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★☆☆☆☆

“Poor Customer service, Hidden charges when trying to...”

Written on: 02/05/2018 by jambobhenchpants (1 review written)

I used to be a loyal customer for 2 years. Then facilities standards fell. Toilets were often overflowing, showers with no shower gel refilled. Octagonal weight plates and out of order signs up on a couple of machines for over 3 weeks, until they were partially fixed. Cancelled my membership with a months' payment in advance. Only to find out later that they had placed an additional month's rate and late fee onto my account… Read Full Review

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★☆☆☆☆

“Very bad gym with very bad costumer service ”

Written on: 09/04/2018 by Simon.ch (1 review written)

Missing equipment, bad costumer service really bad gym for big money worst gym I ever been. Avoid that gym… Read Full Review

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★☆☆☆☆

“THE BAD IS GETTING WORSE”

Written on: 28/02/2018 by Vega121 (1 review written)

Where do you start with DW in Middlesbrough and where do you finish!!!!! Staff try their best but Mr SCROODGE (aka D.WHEELAN)does not make things easy for them.Chronic problems with wet area result in lengthy closures .I JUST CANCELED MY MEMBERSHIP.If you call customer services they just do not want to know of the problems… Read Full Review

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★☆☆☆☆

“Harrassed a college student for payment ”

Written on: 15/02/2018 by 344Cooke (1 review written)

I signed up for a 6 month contract when I was 16 and I stopped going 10months later and then I cancelled the direct debit and they claimed they rang me 2 months later about a payment even though I had not been in 2 months and then after my 18th birthday I recieved an email off debt collectors telling me I owe them £83 and when I went in they told me I owe £87 absolutely disgusting! And its overpriced told all my friends to never go there for the hassle its caused for me… Read Full Review

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★★★★☆

“An enjoyable place to go!”

Written on: 10/02/2018 by smithc1970 (1 review written)

I've been training for more than 20 years, from hard core bodybuilding gyms to posh health clubs. Recently I have been wanting to swim as well as use the gym, so I tried DW Fitness in Middlesbrough. They offered a 3 day pass so I thought I'd give it a go. Outcome - The staff were polite and not pushy regarding joining. Temperature and lighting in the gym is excellent. It is also a large gym, so not overcrowded. Machines have age to them but have been well maintained. They are also very… Read Full Review

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★☆☆☆☆

“Highly priced for minimum facility, no worth it. Find...”

Written on: 09/01/2018 by 320Shaw (1 review written)

I was told that My 12 year old daughter can go and swim at any time. After joining and paying, each time they changed their timing depend on who was in the front desk. They said children under 16 allowed 2-4 on working days when they are at school till 1530. So funny, so they are expecting to take money for the service not used I hope people realize and find a solution to get them shut down or change their attitude… Read Full Review

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