DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.6 / 5
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rubbish company and poor gyms”

Written on: 04/09/2018 by ianwinter (1 review written)

DW is the worst company thst i have dealt with beating a well known mobile phone company thst will remain voda nameless. DW tokk a years subscriptions after i thought id cancelled via online enquiries after a medical condition after an RTA The showers were filthy and mainly broken.. Terrible all round customer relations and lack of following up messages. One star no more. They need to pull their socks up… Read Full Review

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★☆☆☆☆

“Do not become a "member" of DWFitness!”

Written on: 27/08/2018 by AspenSelf1981 (1 review written)

Daughter joined this gym and after two months became ill so was unable to use the gym and had an operation planned so advised gym but they required dr note stating unable to 'excercise' so went to go and advised by gp can't give such a letter to a gym due to generL medical council stating they can not get involved in gym contracts etc. But got the letter from gp to the university stating due to illness she was missing a lot of her classes : subsequently she had to give her course up. But they… Read Full Review

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★☆☆☆☆

“2 monts trying to give money back, tooked without...”

Written on: 23/08/2018 by kastelieva (1 review written)

I was surprised how kindly people wanted me and my partner to start our memberships. But after we stopped them on 7 May, they still toked money from my card till now!!!  AND NOBODY CARES, I have more than 5 emails, 10 calls, nothing. I just want refund of my money. THEY DO WHAT THEY WANT UN PUNISHED! These are my money, I work for them and nobody can take them even by mistake, and after that - without apologize and without correct the mistake... awful company, place, service… Read Full Review

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★☆☆☆☆

“Misleading sales pitch”

Written on: 30/05/2018 by Lindy00 (1 review written)

DW Fitness First, I suggest you get your legal team to look at your latest promotion for great start rewards... as currently there is nothing legal about it. There are no visible terms & conditions for the promotion and the statement regarding the vouchers for DW sports is extremely misleading. Nowhere does it state that the vouchers are simply 20% off if you spend £80 or more. You only realise this after you have signed up to the scheme and have received your great start rewards email (which… Read Full Review

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Was this review helpful? 2 0
★★☆☆☆

“is this a public or private gym? ”

Written on: 29/05/2018 by Freddye228 (1 review written)

Poor service, attitude from staff, broken machines taking weeks to fix, pool closures, swimming lessons, having to choose a time to use the pool in case its mother and child swim , broken plumbing/toilet facilities and cold showers. All for the bargain price of £38 per month. Strangely the website has a slightly different tag line. David Lloyd, virgin active, you are welcome in Halifax… Read Full Review

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★☆☆☆☆

“Poor Customer service, Hidden charges when trying to...”

Written on: 02/05/2018 by jambobhenchpants (1 review written)

I used to be a loyal customer for 2 years. Then facilities standards fell. Toilets were often overflowing, showers with no shower gel refilled. Octagonal weight plates and out of order signs up on a couple of machines for over 3 weeks, until they were partially fixed. Cancelled my membership with a months' payment in advance. Only to find out later that they had placed an additional month's rate and late fee onto my account… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Very bad gym with very bad costumer service ”

Written on: 09/04/2018 by Simon.ch (1 review written)

Missing equipment, bad costumer service really bad gym for big money worst gym I ever been. Avoid that gym… Read Full Review

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★☆☆☆☆

“THE BAD IS GETTING WORSE”

Written on: 28/02/2018 by Vega121 (1 review written)

Where do you start with DW in Middlesbrough and where do you finish!!!!! Staff try their best but Mr SCROODGE (aka D.WHEELAN)does not make things easy for them.Chronic problems with wet area result in lengthy closures .I JUST CANCELED MY MEMBERSHIP.If you call customer services they just do not want to know of the problems… Read Full Review

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★☆☆☆☆

“Harrassed a college student for payment ”

Written on: 15/02/2018 by 344Cooke (1 review written)

I signed up for a 6 month contract when I was 16 and I stopped going 10months later and then I cancelled the direct debit and they claimed they rang me 2 months later about a payment even though I had not been in 2 months and then after my 18th birthday I recieved an email off debt collectors telling me I owe them £83 and when I went in they told me I owe £87 absolutely disgusting! And its overpriced told all my friends to never go there for the hassle its caused for me… Read Full Review

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★★★★☆

“An enjoyable place to go!”

Written on: 10/02/2018 by smithc1970 (1 review written)

I've been training for more than 20 years, from hard core bodybuilding gyms to posh health clubs. Recently I have been wanting to swim as well as use the gym, so I tried DW Fitness in Middlesbrough. They offered a 3 day pass so I thought I'd give it a go. Outcome - The staff were polite and not pushy regarding joining. Temperature and lighting in the gym is excellent. It is also a large gym, so not overcrowded. Machines have age to them but have been well maintained. They are also very… Read Full Review

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★☆☆☆☆

“Highly priced for minimum facility, no worth it. Find...”

Written on: 09/01/2018 by 320Shaw (1 review written)

I was told that My 12 year old daughter can go and swim at any time. After joining and paying, each time they changed their timing depend on who was in the front desk. They said children under 16 allowed 2-4 on working days when they are at school till 1530. So funny, so they are expecting to take money for the service not used I hope people realize and find a solution to get them shut down or change their attitude… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“HORRENDOUS!!”

Written on: 19/12/2017 by suzanne213 (1 review written)

Right, I don't even know where to start with this appalling company! I have only been a member for a few months and after a change in circumstances which caused me to move away from the gym I decided that enough was enough and needed to cancel .. Well this is where it all started!! ... I called them to discuss my options as a change in employment and contract led to this and I was unsure about what they would accept as evidence. I was met with a helpful lady who took all the details of the… Read Full Review

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Was this review helpful? 5 1
★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 18/12/2017

DW SWINDON Avoid avoid avoid. Horrendous customer service from the management team and so called customer services. Their cancellation policy is totally ridiculous, long-winded, difficult and not at all in the consumers favour. I have learnt that money is the driving force in their business model, not customer service, certainly not empathy nor understanding. They are in it purely for the cold hard cash. My emails and calls get ignored largely , and when they do respond they seem to have… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“Harrassing a widow for payment”

Written on: 08/12/2017 by Nora54 (1 review written)

I joined DW Inverness in April for myself and my two young children to use the pool. At the time of signing up, I explained I was recently widowed and was having legal difficulties with my partners children regarding my home and other items. I explained I could not sign up to a contract as I never know what's going to happen. The man told me it was fine, it was a month by month payment. In July I wanted to suspend for a month due to holidays and was told I couldn't for various reasons… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Really rubbish unprofessional - really unhelpful service ”

Written on: 07/12/2017

The same as other people who have reviewed, over charged. Highly unprofessional head office & unknowledgable shop floor team in gym. I would be sacked if I treated clients they way the treated me. Avoid… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Over priced, bad customer service”

Written on: 06/12/2017 by 339Parrish (1 review written)

I would leave zero stars if possible. This gym is awfully overpriced, compared to other gyms in the area they charge at least double if not triple for services that are poor, terrible customer service and poor business standards. I would definitely recommend that you steer clear of this gym. Not only is it overpriced they will use loopholes in order to attempt to take more money from you. I cancelled my membership in June only to find out that they had only suspended it and began charging me… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Overcharging ”

Written on: 13/11/2017 by Minka84 (1 review written)

Be careful people. I have cancelled my membership couple of months back. I have been at Netherfield in Nottingham and informed them over the counter I would like to cancelled my membership and I am ok to cancel my direct debit. I have receive a call of them demanding payment for outstanding montha as up to their details I have never told them. The ménager told me the case will be passed to debt collectors if I will not pay. The most discounting service ever. Will never used them again… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“OVERCHARGING”

Written on: 12/11/2017 by Timetocomplain (1 review written)

Beware this company overcharging and refusing to pay back your money. They charged me 4 times in one month and even after the manager and his assistants and the staff responsible chased the head office for several weeks they still wont refund my money. Perhaps they have financial difficulties? They claimed they couldnt find the money? What is their accounting system or are they surviving in a shoestring? Beware - never give your bank details to them. They abuse anyone who dares to leave… Read Full Review

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★☆☆☆☆

“STEER CLEAR AT ALL COSTS!! ”

Written on: 25/10/2017 by Suzanne125125 (1 review written)

I dont normally write reviews but this needs to be made public so people can see what they are getting themselves into! DW Canterbury and Head Office for the group are absolutely disgusting. The service, the attitude and quite frankly rude individuals. If i could have given them a minus I would have trust me!! ... I called their head office to confirm that I was having to go away due to personal reasons on a temp basis and therefore wished to cancel my membership as I would not be using the… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“If I could give them a minus I would”

Written on: 21/10/2017 by Thompsonfp157 (1 review written)

Their service is awful ... I was told I could cancel After five emails over a month and several call queue emails with no response I finally got through and what I was told wasn't true The service is a disgrace I'm amazed they've got a rating of 1.5/5 there's a new gym almost next door for a lot better price This not a premium gym worth the money !!!! Avoid… Read Full Review

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