MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
81% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Brilliant”

Written on: 05/07/2018 by Nelsonxq174 (1 review written)

First of all I would like to thank annita for her promt service, phone calls and emails, hopefully I will be paid out in a couple of days now. The only issue I had was being passed from pillar to post whilst claim was in progress, an of course the amount of waiting time getting through to talk to someone, other than that I was pleased especially now I have had a good quote for my new motor cycle which I have paid in full, very satisfied with price many thanks… Read Full Review

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★★★★★

“Great help and service ”

Written on: 29/06/2018 by Littlelevie (1 review written)

May I start by saying thank you so much to my first party claims handler. She has been very helpful and supportive through the process of my claim and always kept in touch with me making sure everything was ok and updating me on every step. Everytime I booked an appointment for a phone call she always phoned on time, and would phone again a little bit after if I didn’t answer the first time. This isn’t her fault at all, but I don’t like the fact I have to pay off my insurance when I had… Read Full Review

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★★★★★

“Motorcycle Accident Claim”

Written on: 12/06/2018 by ukterry2 (1 review written)

I would like to thank the person I dealt with for the helpful service he gave me while dealing with my accident claim. He was very sympathetic and extremely helpful towards me when i contacted him regarding my accident from day one. He kept me informed of everything that i needed to do to settle my claim via emails and telephone conversations. I found him to be very professional. Also many thanks to MCE Insurance customer service & claims department for all you help through my difficult… Read Full Review

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★★★★★

“claims department”

Written on: 08/06/2018 by slider2 (1 review written)

my experience with mce motorcycle claims was handled professionally and sympathetically clear commmunication keep me updated settled my claim quickly 5 stars to the person i spoke to. i will be recommending to all my friends and family thank you. kind regards … Read Full Review

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★★★★★

“Excellent service ”

Written on: 30/05/2018 by shdomalley (1 review written)

Just want to say thank you for the service provided. The claim took a while to settle but that was only down to me, not in anyway any MCE representative. I would like to thank especially the person I dealt with who sent me regular emails which l lazily chose to respond to later. In every correspondence I found the person I dealt with to be both attentive and courteous, as were all others. Please pass on my thanks to all, especially to the person I dealt with… Read Full Review

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★★★★★

“Scooter Insurance Claim”

Written on: 23/05/2018 by 1956Robinson (1 review written)

Dealt with a lady and it was a pleasure dealing with her in such annoying circumstances (having had my scooter stolen). She was always straight / informative and supportive - exactly the person I wanted to speak to in these circumstances… Read Full Review

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★★★★★

“Excellent customer service and a very fair company to use”

Written on: 22/05/2018 by thecarbonking (1 review written)

The person I dealt with was excellent, worked hard to get a satisfactory result for me. MCE insurance paid out more than I insured the bike for, as they paid out based on the retail average value using Glasses Guide & Cap Guide which I was not expecting. I also got a fair price back on my clothing so all in all, I was fairly dealt with and kept up to date at all times. Well done to the person I dealt with, keep up the excellent work!… Read Full Review

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★★★★★

“Helpful”

Written on: 22/05/2018 by KarenQueen (1 review written)

In light of a stressed situation your staff have dealt with us with experience a caring nature respectful and highly professional manner. I wish this to be noted and give them my heart full thanks. … Read Full Review

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★★★★☆

“Exceptional Claims Service ”

Written on: 21/05/2018 by MikeBonnevilleBobber (1 review written)

Just wanted to go on record in thanking the person I dealt with for her help and service in dealing with my motorcycle claim. Good communication with clear instructions on what I needed to do. When we spoke on the phone I found her very helpful and polite; she always called me back on time for our pre-booked chats. Thank you… Read Full Review

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★★★★★

“First party claims department”

Written on: 16/05/2018 by laylasnape (1 review written)

I have had an ongoing claim with MCE due to being knocked off my scooter by an uninsured driver. I was passed from pillow to post until my case got handed over to the person I dealt with. He has literally been the most helpful person throughout the whole claim, giving me constant update through phone calls and emails. He has helped me so much answering any questions or concerns I have and I could not thank him enough for what he has done! My claim has now been settled and I will be receiving my… Read Full Review

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★★★☆☆

“Unfortunatly we have had to make 2 claims through MCE....”

Written on: 15/05/2018 by 478Devine (1 review written)

Unfortunatly we have had to make 2 claims through MCE. The first was a bit hit and miss with customer service (claim settled with 3rd party with no prior communication to us which resulted in a payout from the third party we wouldnt have accepted) the 2nd however was better. My son is the policy holder and was involved in a serious crash, MCE dealt with this sensitively from day 1. The claim handler kept me informed of all updates about his claim and respected our request not to trouble my son… Read Full Review

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★☆☆☆☆

“No response”

Written on: 02/05/2018 by ReaganSchmitt (1 review written)

Still waiting for them to process a claim after 8 months. Spent hours waiting on the phone, sent them all the documents (many times over). Ignored 2 recorded delivery letters. Will now have to refere to FCA for resolution. Cannot understand positive reviews when they have treated me like this… Read Full Review

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★★★★★

“Great service and knowledge....”

Written on: 29/04/2018 by Verbalstu (1 review written)

I was served by a young lady. She knew the score from the getgo. Mce were the cheapest quote and ive been with them before, so i knew I was gonna get a good service. She worked with me to get my insurance to a good level of cover and price. Very clear voice over the phone, so i know what I'm getting. Thanks MCE… Read Full Review

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★★★★☆

“Great customer service ”

Written on: 25/04/2018 by Dunnanddusted (1 review written)

I made a claim after my bike was stolen and had read a lot of really negative reviews about what had happened to others after they made a claim however, I need not have worried. My claims adviser was brilliant and responded to all my queries within minutes. Also a quick mention to the lady who sorted my NCD query within minutes too. So the customer service was outstanding but what about the 'but'? Well that is in relation to the overall length of time it took to process my claim. Whilst the… Read Full Review

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★★★★★

“Bike Crash”

Written on: 21/04/2018 by Raulk478 (1 review written)

Hi, Like to thank the person I dealt with for hes help and reassurance after my bike crash. He talked me through all the boring bits I was unsure of and put my mind at ease. Top man for giving me the extra time and patience… Read Full Review

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★★★★★

“Dayle - Customer service review”

Written on: 11/04/2018 by danielshaw (1 review written)

Hi, Guys I am a policy holder currently with MCE for my motorbike and i rang today to add a 2nd bike to my policy Dayle was amzing he was very helpful and went above the level of service and made my contact with my insurance pleasurable and bearable we all have them dreaded days were we have to contact them but it was very good dayle worked very hard in achieving a brilliant quote giving me back a rebate on my insurance quote fantastic service (good on u dayle keep it up)… Read Full Review

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★★★★★

“HACKERS MEMORY LANE!!!”

Written on: 06/04/2018 by JulieHale (1 review written)

I has a wonderful arrangement for my wife with this service, soon i started having suspicions about her of infidelity so i hired a great and reliable hacker to help me monitor her,...SOLIDARITY HACKER at GMAIL.COM....was the hacker's contact who helped me to gain access into her mobile device memory, with this access i had the chance to see everything on her phone, from whatsApp, facebook, snapchat, viber, and all email apps located in her phone, the interesting part of this is that all old… Read Full Review

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★★★★☆

“a little frustrating but amended quickly on phone”

Written on: 29/03/2018 by glSteele106 (1 review written)

minus no paper documents not all policy documents sent positives very quickly dealt with via a phone call, call centre staff very good… Read Full Review

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★★★★★

“Good service ”

Written on: 25/03/2018

Got a quote at1:30 in the morning. Great service and excellent help over the phone… Read Full Review

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★★★★★

“Very good service ”

Written on: 21/03/2018 by Triumph675daytona (1 review written)

I have had a fantastic experience from MCE over the past six years and when I.have problems getting my insurance certificate from service center, the customer service team have always been able to help me. The person I dealt with is part of the team who has helped me today and was very pleasant and gave me what I wanted straight away with no hesitation. Thank you for all your help… Read Full Review

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