MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
80.7% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“very satisfied from start to finish ”

Written on: 21/01/2018 by barry2334455645 (1 review written)

customer services sorted out my change of vechile and even wayvered my fee which i thought was nice as i only changed over last week as my car was being repaired and cost me 67 quid. i was expecting to pay that amount again but was wayvered. my customer ser. person miss c nash was very clear an d friedly and cannot fault her one bit, if all cust ser advisers was like her things would be aot eawsier . thank you… Read Full Review

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★☆☆☆☆

“Avoid at all cost ”

Written on: 09/01/2018 by 88Guzman (1 review written)

Tottaly disgusted after passing my test yesterday I thought I would ring up to adjust my licence status with MCE to keep all my info correct & got told I had to pay £40 or my policy would be cancelled within 7 days!!!!! All someone had to do is adjust one thing on their screen what two or three clicks of their mouse at most!!!! NOW SEROUSLY THINKING ABOUT NOT RENEWING MY POLICY WITH MCE IN JULY!! I have contacted other insurance companies & all the others that I have spoken to do not charge… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 10/01/2018

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

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★★★★★

“Customer Service Advisor”

Written on: 30/12/2017 by Malc.H (1 review written)

Hello , I just wanted to give you some feedback after a recent call , I Spoke with a Lovely, polite, cheerful helpful young lady.She dealt with my query quickly and efficiently and kept me informed all the way through . Her polite phone manner and cheerful conversation was reassuring and refreshing , all in all a Lovely Young Lady . She is a Great credit to your team and a Great Example of how to interact with your customers well done . Thank you so much for taking my Call and I wish you all… Read Full Review

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★★★★★

“Update payment ”

Written on: 25/12/2017 by BrockRichardson449 (1 review written)

Thought Charlene Nash very helpful and sorted everything out quickly and with good cheer. Thankyou to her. Also explained about future payments… Read Full Review

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★★★★★

“Best customer service and very helpful”

Written on: 25/12/2017 by Humphrey285 (1 review written)

They are very good with their customer service and ive spoken to 2 representatives both on different days and they were very polite and helpful. They talked through all the main points before completing the policy. Would definatly recommend… Read Full Review

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★★★★★

“Customer service ”

Written on: 21/12/2017

Top notch rep, I was very pleased with the service from her today after speaking to 2_3 reps before her, very professional and went the extra mile to make it clear what was a very hard task in getting my policy up and running. Thanks alot. Keeway… Read Full Review

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★★★★☆

“Excellent price and excellent service”

Written on: 11/12/2017

Excellent all round service and its encouraging to see an Insurance Co not ripping people off like me who have age and knowledge on their side (55) but little biking experience. We all need a chance. Charlene Nash was excellent in helping me… Read Full Review

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★★★★★

“Brilliant”

Written on: 09/12/2017 by Tristonb442 (1 review written)

I called up to add a bike onto my policy and ended up speaking to Charlene Nash. It was a pleasure speaking to her, she made it quick and easy for me! We got on quite well over the phone - she was probably the friendliest I’ve spoken to at MCE. She also offered me a small discount on detail changes which was quite a nice surprise - I’m chuffed with it. She wished me a happy new year too! A lot more ‘personal’ than your average robotic person on the other end. Brilliant - thanks!… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 09/12/2017 by Todda65 (1 review written)

Had to update my details on my policy and was dealt with by Charlene Nash. Would like to highly commend Charlene on her excellent customer service skills and I feel very satisfied with the level of service I was given. Keep up the good work Charlene Nash… Read Full Review

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★★★★★

“Very helpful team. ”

Written on: 09/12/2017 by Christopherrowland (1 review written)

I phoned yesterday and a delightful lady called charlene nash answered the phone and sorted my problem very quickly. She was extremelly polite and profeshional. Thank you very much… Read Full Review

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★★★★★

“Very good sreivce”

Written on: 03/12/2017 by Danielsah1992 (1 review written)

I found Charlene Nash the customer service very Pleasant to talk to and inform me about the policy I was taking out... very helpful and friendly… Read Full Review

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★★★★★

“Best customer service person ever needs a pay rise”

Written on: 01/12/2017

Staff member 4878, was even though I was at the time an upset customer of the company, professional, courteous, accurate even to the point where he had to keep finding out things for me, polite and understanding without making the company commit to anything. He was the most friendly and efficient customer service person I have dealt with in a long time, I cannot say any more, as I am still working with the MCE business and hoping for a good outcome. He needs to have a pay rise and help others… Read Full Review

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★★★★★

“A truly pleasant experience. ”

Written on: 01/12/2017 by Nas.alomran (1 review written)

I had an unfortunate accident in Europe and my motorcycle had to be written off. I don't know if it was pure luck, but my claim handler made everything an absolute breeze. Twenty years I've dealt with insurance companies not once did I ever feel the way I did with MCE. Replies were prompt. Motorcycle collection inspection and settlement were very quick, the way my claim handler did it should be made a standard for other insurance companies to learn from. I would never hesitate to insure any… Read Full Review

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★★★★★

“Very good customer service”

Written on: 28/11/2017 by Derick356 (1 review written)

Very pleased and positively suprised by the customer service I received. Member of staff ( no 4812) went with me through the claim process very smoothly and effectively. He has explained to me every concern I had and gave me support. Top quality CS. I will recommend to others. I am Very happy from the service that member of mce staff deliver… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 28/11/2017 by Seriously1970 (1 review written)

On 28/11/17 I had to make some changes to my bike insurance. I spoke with a lady who not only was pleasant and attentive but dealt with my enquiry efficiently and with no fuss. If all the staff at MCE were like this lady I don’t think you would have any complaints. Service today was A1 thank u to the person I dealt with… Read Full Review

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★★★★☆

“motorcycle insurance elusive documents.”

Written on: 24/11/2017 by Kearney314 (1 review written)

After a number of failed attempts to access customer services by telephone a kind lady in sales took up my problem and organised a phone back the next day.Again another nice lady after a number of attempts finally established that the MCE Portal had a problem and Emailed me all the documents and explained them in some detail.A happy conclusion and resolved by very concerned staff… Read Full Review

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★★★★★

“Charlene Nash was so helpful and polite ”

Written on: 22/11/2017 by Urieli424 (1 review written)

Due to selling my bike I had to cancel my motorbike insurance. Charlene Nash was so helpful and efficient at doing the cancelation but was able to chat and was a delight to deal with. It was refreshing to deal with someone like this. Well Done Charlene keep up the good work!!… Read Full Review

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★★★★☆

“helpful and kind service”

Written on: 11/11/2017 by ewelinam (1 review written)

the staff is always helpful and deal with whatever they have to with manners and professionalism… Read Full Review

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★☆☆☆☆

“daylight robbery”

Written on: 11/11/2017 by uqHolder109 (1 review written)

I had been with MCE for years. I recently had my bike stolen, and upon "notification" not "CLAIM" my premium went from £280 for the year to over £1700. when asked they said that it had taken away my no claims bonus. which should not have been affected because I never "CLAIMED". Went with Bennet's and they quoted £348 for the year with a stolen/recovered notification. MCE may claim to be the best but i urge you to keep an eye on what your asking of them when amending a policy or renewing… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 10/01/2018

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

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★★★★☆

“Good Service ”

Written on: 07/11/2017 by Ghardie (1 review written)

I found myself in the unfortunate position of needing to make a claim...never a chore anyone relishes. That said, Charlene Nash (Service Advisor) was exceptionally helpful, taking down all the details of the incident and making the whole process as painless possible. At a time of doom and gloom, MCE took the pain away. Thanks Charlene!… Read Full Review

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