MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
81% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★☆

“Exceeded my Expectation”

Written on: 22/08/2018

Having not made an insurance claim since the dinosaurs where roaming my expectation was for a long, laboursome and difficult process. However I have been pleasantly surprised. (Though I do have a couple of niggles). Lets start with the good. The process all in all took 4 weeks from inception to settlement. I expected longer. The communication post initial claim has been good from operative 4789 at MCE. I have not had to chase at any stage and the information requested has been clear. Email and… Read Full Review

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★★★★☆

“MCE ”

Written on: 20/08/2018 by James3983 (1 review written)

My step father was killed in a motorcycle accident and I had to make the claim on his behalf, turns out not an easy thing to sort. But the person I dealt with was superb, he really went the extra mile and in doing so made such a huge difference to me and my family. He was always quick to reply and helpful even when things didn’t go right (all the documents sent off got lost in the post), he was a star. He is a credit to this company. The only real let down for MCE was the call handlers… Read Full Review

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★★★★☆

“Swift settlement”

Written on: 13/08/2018

MCE made my claim painless (apart from the broken arm!). Only criticism, and I can understand why you do it, is the preset call back days/times. This can prove difficult if you have work commitments. Otherwise all good! Thanks… Read Full Review

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★★★★★

“Claim handler saves the day”

Written on: 06/08/2018 by blackbird888 (1 review written)

I had to make a claim on my motorcycle insurance following an accident a month or so ago. I've never had to make a claim before and was not feeling great due to the fact that my bike was totalled and I was a little bruised. Everything was moving along and then things became frustrating once my bike had been deemed to be a total loss.I was keen to get back on the road and needed the situation resolved so that I could move forward and get a new bike etc. I was calling constantly and getting… Read Full Review

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★★★★★

“Great service ”

Written on: 01/08/2018 by Steveberryr1 (1 review written)

Very helpful great service … Read Full Review

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★★★★☆

“Scooter Accident Claim”

Written on: 20/07/2018 by KelvinFry445 (1 review written)

This was my first insurance claim ever and MCE provided great service, especially once I was assigned my personal claim handler. She was very transparent about the entire process, always prepared me for the next step, and provided excellent help with the paper work. I was also given a very fair settlement figure. Though I certainly don't recommend a scooter accident, I highly recommend MCE as an insurance provider under these circumstances. My sincere thanks… Read Full Review

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★★★★★

“Great customer service”

Written on: 18/07/2018 by Melt38 (1 review written)

The person I dealt with has been professional and dealt with any queries quickly and efficiently. Many thanks… Read Full Review

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★★★★★

“Fantasic service from start to finish!”

Written on: 17/07/2018 by BeckhamPereira497 (1 review written)

MCE provided a professional service from start to finish. From initially reporting my accident, it was dealt with sympathetically and swiftly. In good time I was assigned a personal claim handler who took me through the process step by step. At all times, I understood exactly where I was in the process and all estimated time scales were achieved early. Also, a pleasant surprise was the very reasonable settlement figure I was given. I was expecting it to be low and have a battle trying to get a… Read Full Review

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★★★★★

“Brilliant”

Written on: 05/07/2018 by Nelsonxq174 (1 review written)

First of all I would like to thank annita for her promt service, phone calls and emails, hopefully I will be paid out in a couple of days now. The only issue I had was being passed from pillar to post whilst claim was in progress, an of course the amount of waiting time getting through to talk to someone, other than that I was pleased especially now I have had a good quote for my new motor cycle which I have paid in full, very satisfied with price many thanks… Read Full Review

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★★★★★

“Great help and service ”

Written on: 29/06/2018 by Littlelevie (1 review written)

May I start by saying thank you so much to my first party claims handler. She has been very helpful and supportive through the process of my claim and always kept in touch with me making sure everything was ok and updating me on every step. Everytime I booked an appointment for a phone call she always phoned on time, and would phone again a little bit after if I didn’t answer the first time. This isn’t her fault at all, but I don’t like the fact I have to pay off my insurance when I had… Read Full Review

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★★★★★

“Motorcycle Accident Claim”

Written on: 12/06/2018 by ukterry2 (1 review written)

I would like to thank the person I dealt with for the helpful service he gave me while dealing with my accident claim. He was very sympathetic and extremely helpful towards me when i contacted him regarding my accident from day one. He kept me informed of everything that i needed to do to settle my claim via emails and telephone conversations. I found him to be very professional. Also many thanks to MCE Insurance customer service & claims department for all you help through my difficult… Read Full Review

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★★★★★

“claims department”

Written on: 08/06/2018 by slider2 (1 review written)

my experience with mce motorcycle claims was handled professionally and sympathetically clear commmunication keep me updated settled my claim quickly 5 stars to the person i spoke to. i will be recommending to all my friends and family thank you. kind regards … Read Full Review

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★★★★★

“Excellent service ”

Written on: 30/05/2018 by shdomalley (1 review written)

Just want to say thank you for the service provided. The claim took a while to settle but that was only down to me, not in anyway any MCE representative. I would like to thank especially the person I dealt with who sent me regular emails which l lazily chose to respond to later. In every correspondence I found the person I dealt with to be both attentive and courteous, as were all others. Please pass on my thanks to all, especially to the person I dealt with… Read Full Review

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★★★★★

“Scooter Insurance Claim”

Written on: 23/05/2018 by 1956Robinson (1 review written)

Dealt with a lady and it was a pleasure dealing with her in such annoying circumstances (having had my scooter stolen). She was always straight / informative and supportive - exactly the person I wanted to speak to in these circumstances… Read Full Review

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★★★★★

“Excellent customer service and a very fair company to use”

Written on: 22/05/2018 by thecarbonking (1 review written)

The person I dealt with was excellent, worked hard to get a satisfactory result for me. MCE insurance paid out more than I insured the bike for, as they paid out based on the retail average value using Glasses Guide & Cap Guide which I was not expecting. I also got a fair price back on my clothing so all in all, I was fairly dealt with and kept up to date at all times. Well done to the person I dealt with, keep up the excellent work!… Read Full Review

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★★★★★

“Helpful”

Written on: 22/05/2018 by KarenQueen (1 review written)

In light of a stressed situation your staff have dealt with us with experience a caring nature respectful and highly professional manner. I wish this to be noted and give them my heart full thanks. … Read Full Review

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★★★★☆

“Exceptional Claims Service ”

Written on: 21/05/2018 by MikeBonnevilleBobber (1 review written)

Just wanted to go on record in thanking the person I dealt with for her help and service in dealing with my motorcycle claim. Good communication with clear instructions on what I needed to do. When we spoke on the phone I found her very helpful and polite; she always called me back on time for our pre-booked chats. Thank you… Read Full Review

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★★★★★

“First party claims department”

Written on: 16/05/2018 by laylasnape (1 review written)

I have had an ongoing claim with MCE due to being knocked off my scooter by an uninsured driver. I was passed from pillow to post until my case got handed over to the person I dealt with. He has literally been the most helpful person throughout the whole claim, giving me constant update through phone calls and emails. He has helped me so much answering any questions or concerns I have and I could not thank him enough for what he has done! My claim has now been settled and I will be receiving my… Read Full Review

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★★★☆☆

“Unfortunatly we have had to make 2 claims through MCE....”

Written on: 15/05/2018 by 478Devine (1 review written)

Unfortunatly we have had to make 2 claims through MCE. The first was a bit hit and miss with customer service (claim settled with 3rd party with no prior communication to us which resulted in a payout from the third party we wouldnt have accepted) the 2nd however was better. My son is the policy holder and was involved in a serious crash, MCE dealt with this sensitively from day 1. The claim handler kept me informed of all updates about his claim and respected our request not to trouble my son… Read Full Review

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★☆☆☆☆

“No response”

Written on: 02/05/2018 by ReaganSchmitt (1 review written)

Still waiting for them to process a claim after 8 months. Spent hours waiting on the phone, sent them all the documents (many times over). Ignored 2 recorded delivery letters. Will now have to refere to FCA for resolution. Cannot understand positive reviews when they have treated me like this… Read Full Review

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