MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
80.8% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★☆☆☆☆

“Worse service ever!”

Written on: 12/04/2019 by Brooklyns287 (1 review written)

I have been a customer of this company for several years, not had a problem - until I made a claim. This year my policy cost tripled - because I work in 2 shops 3 miles apart I am required to have business cover for commuting for both my motorbikes. So, I'm away at work. An old dear manages to reverse into my other bike - on a private car park outside my home. Knocks it over. Once insurance details are passed on, I contact MCE. Their IT crashes during the call. I'm promised a callback, doesn't… Read Full Review

Joanna12345's Comment

Written on: 15/05/2019

In a non fault claim that would be normal practice and you would need extended use class 1 insurance as you have 2 workplaces.

This is the same in any insurance business.

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★★★★★

“Great customer service”

Written on: 15/01/2019 by Jonnygsxr1000 (1 review written)

Got a great quote online for bike insurance but there was a problem when I tried to purchase the policy I phoned up and within minutes the lady I spoke to sorted it out and I was insured Really good service Thanks… Read Full Review

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★★★★★

“great service”

Written on: 20/12/2018 by jacobbedgood (1 review written)

Charlene Nash was friendly yet professional, helpful and knowledgeable. What more can a customer ask for?… Read Full Review

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★☆☆☆☆

“Where is my money ? ”

Written on: 16/11/2018 by PhillipMJones (1 review written)

Where is my money you owe me please? Your customer wrote my car off, myself or my insurance company cannot get the money off you, my car cannot be released from the salvage yard, stopping even further payment. … Read Full Review

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★★★★★

“Insurance Claim”

Written on: 24/10/2018 by Holbrookhb263 (1 review written)

Just spoke to a man from your claims team regarding my motorbike insurance claim. He explained everything very clearly, he continually provided updates and went above what I expected from an insurance company. The money was paid in a very timely manner. Good company and great staff. Highly recommend… Read Full Review

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★★★★★

“absolutely brilliant”

Written on: 23/10/2018 by Mehediuk (1 review written)

Just spoke to a brilliant gentleman on customer service regarding my motorbike insurance policy and notification. He went above and beyond what I expected and I cannot thank him enough. It was to do with a problem but it was no problem to him .he just dealt with it and very time efficiently it was shorted . Many thanks to the person I dealt with. wish all customer service staff in this world were like him… Read Full Review

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★★★★★

“stolen motorcycle ”

Written on: 16/10/2018 by ceilinghanger (1 review written)

Having your motorbike stolen is a stressful situation.but the team at mce were excellent..especially the person I dealt with who handled my claim,from start to finish,and was always on hand to help me when I needed it...thanks again… Read Full Review

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★★★★★

“Slow start, happy now”

Written on: 16/10/2018 by Biker120 (1 review written)

MCE motorbike accident claim. The accident I had involved running into the back of my mate while pulling away from a junction. The speed was minimal but we both ended up on the floor. My bike was damaged to the point that it was loosing oil so not ride able. Being a member the AA were summoned and I got the bike and myself relayed home. So far so good. Now to call MCE and tell them about my sorry tale. Oh dear the claim line is experiencing difficulties, can you call later. Many days passed… Read Full Review

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★★★★★

“Spanish accident ”

Written on: 28/09/2018 by Lliriabiker (1 review written)

I had an accident in the remote Spanish mountains,my wife had to deal with MCE as I was in hospital.she delt with a guy who recovered my bike back to the UK and told her not to worry until I was well and back home.we emailed all the documents when home and were kept informed about the claim at all times.l was given a total loss valuation which was very fair and included my cost of the bike recovery. I will call MCE for insurance when I buy my next bike … Read Full Review

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★★★★☆

“Exceeded my Expectation”

Written on: 22/08/2018

Having not made an insurance claim since the dinosaurs where roaming my expectation was for a long, laboursome and difficult process. However I have been pleasantly surprised. (Though I do have a couple of niggles). Lets start with the good. The process all in all took 4 weeks from inception to settlement. I expected longer. The communication post initial claim has been good from operative 4789 at MCE. I have not had to chase at any stage and the information requested has been clear. Email and… Read Full Review

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★★★★☆

“MCE ”

Written on: 20/08/2018 by James3983 (1 review written)

My step father was killed in a motorcycle accident and I had to make the claim on his behalf, turns out not an easy thing to sort. But the person I dealt with was superb, he really went the extra mile and in doing so made such a huge difference to me and my family. He was always quick to reply and helpful even when things didn’t go right (all the documents sent off got lost in the post), he was a star. He is a credit to this company. The only real let down for MCE was the call handlers… Read Full Review

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★★★★☆

“Swift settlement”

Written on: 13/08/2018

MCE made my claim painless (apart from the broken arm!). Only criticism, and I can understand why you do it, is the preset call back days/times. This can prove difficult if you have work commitments. Otherwise all good! Thanks… Read Full Review

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★★★★★

“Claim handler saves the day”

Written on: 06/08/2018 by blackbird888 (1 review written)

I had to make a claim on my motorcycle insurance following an accident a month or so ago. I've never had to make a claim before and was not feeling great due to the fact that my bike was totalled and I was a little bruised. Everything was moving along and then things became frustrating once my bike had been deemed to be a total loss.I was keen to get back on the road and needed the situation resolved so that I could move forward and get a new bike etc. I was calling constantly and getting… Read Full Review

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★★★★★

“Great service ”

Written on: 01/08/2018 by Steveberryr1 (1 review written)

Very helpful great service … Read Full Review

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★★★★☆

“Scooter Accident Claim”

Written on: 20/07/2018 by KelvinFry445 (1 review written)

This was my first insurance claim ever and MCE provided great service, especially once I was assigned my personal claim handler. She was very transparent about the entire process, always prepared me for the next step, and provided excellent help with the paper work. I was also given a very fair settlement figure. Though I certainly don't recommend a scooter accident, I highly recommend MCE as an insurance provider under these circumstances. My sincere thanks… Read Full Review

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★★★★★

“Great customer service”

Written on: 18/07/2018 by Melt38 (1 review written)

The person I dealt with has been professional and dealt with any queries quickly and efficiently. Many thanks… Read Full Review

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★★★★★

“Fantasic service from start to finish!”

Written on: 17/07/2018 by BeckhamPereira497 (1 review written)

MCE provided a professional service from start to finish. From initially reporting my accident, it was dealt with sympathetically and swiftly. In good time I was assigned a personal claim handler who took me through the process step by step. At all times, I understood exactly where I was in the process and all estimated time scales were achieved early. Also, a pleasant surprise was the very reasonable settlement figure I was given. I was expecting it to be low and have a battle trying to get a… Read Full Review

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★★★★★

“Brilliant”

Written on: 05/07/2018 by Nelsonxq174 (1 review written)

First of all I would like to thank annita for her promt service, phone calls and emails, hopefully I will be paid out in a couple of days now. The only issue I had was being passed from pillar to post whilst claim was in progress, an of course the amount of waiting time getting through to talk to someone, other than that I was pleased especially now I have had a good quote for my new motor cycle which I have paid in full, very satisfied with price many thanks… Read Full Review

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★★★★★

“Great help and service ”

Written on: 29/06/2018 by Littlelevie (1 review written)

May I start by saying thank you so much to my first party claims handler. She has been very helpful and supportive through the process of my claim and always kept in touch with me making sure everything was ok and updating me on every step. Everytime I booked an appointment for a phone call she always phoned on time, and would phone again a little bit after if I didn’t answer the first time. This isn’t her fault at all, but I don’t like the fact I have to pay off my insurance when I had… Read Full Review

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★★★★★

“Motorcycle Accident Claim”

Written on: 12/06/2018 by ukterry2 (1 review written)

I would like to thank the person I dealt with for the helpful service he gave me while dealing with my accident claim. He was very sympathetic and extremely helpful towards me when i contacted him regarding my accident from day one. He kept me informed of everything that i needed to do to settle my claim via emails and telephone conversations. I found him to be very professional. Also many thanks to MCE Insurance customer service & claims department for all you help through my difficult… Read Full Review

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