MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
81% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Charlene Nash was so helpful and polite ”

Written on: 22/11/2017 by Urieli424 (1 review written)

Due to selling my bike I had to cancel my motorbike insurance. Charlene Nash was so helpful and efficient at doing the cancelation but was able to chat and was a delight to deal with. It was refreshing to deal with someone like this. Well Done Charlene keep up the good work!!… Read Full Review

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★★★★☆

“helpful and kind service”

Written on: 11/11/2017 by ewelinam (1 review written)

the staff is always helpful and deal with whatever they have to with manners and professionalism… Read Full Review

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★☆☆☆☆

“daylight robbery”

Written on: 11/11/2017 by uqHolder109 (1 review written)

I had been with MCE for years. I recently had my bike stolen, and upon "notification" not "CLAIM" my premium went from £280 for the year to over £1700. when asked they said that it had taken away my no claims bonus. which should not have been affected because I never "CLAIMED". Went with Bennet's and they quoted £348 for the year with a stolen/recovered notification. MCE may claim to be the best but i urge you to keep an eye on what your asking of them when amending a policy or renewing… Read Full Review

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★★★★☆

“Good Service ”

Written on: 07/11/2017 by Ghardie (1 review written)

I found myself in the unfortunate position of needing to make a claim...never a chore anyone relishes. That said, Charlene Nash (Service Advisor) was exceptionally helpful, taking down all the details of the incident and making the whole process as painless possible. At a time of doom and gloom, MCE took the pain away. Thanks Charlene!… Read Full Review

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★★★★★

“Great Company ”

Written on: 07/11/2017 by CameronTaylor (1 review written)

Kind, Friendly And Responsive Staff Good Company Ethics I Will Definitely Be A Returning Customer… Read Full Review

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★★★★★

“Best Customer Service Ever”

Written on: 04/11/2017 by 239Reilly (1 review written)

I've recently bought an new Bike and I've called the on the customer service to change my insurance from the one bike to the other. The lady that picked up the phone guided me through the procedure step by step, very simply without spending any second of my time. She recommended me the options which were benefited me the most, she was 100% professional,funny and very kind she made my whole experience personal and the 30 minutes on the phone to felt like 5. Defiantly my best customer experience… Read Full Review

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★★★★★

“Overall very pleased A+”

Written on: 24/10/2017 by xtThorpe1958 (1 review written)

I have been insured with MCE since riding 125's and continued cover with them upon passing my test. I updated my insurance when I bought my 600 CBF and was put through to Charlene Nash at the call centre who couldn't have been more helpful and professional whilst also making the boring process of insurance renewal an engaging experience. Overall I couldn't be happier with the service provided by both the team and the company in general and would recommend whole heartedly to any biker looking… Read Full Review

Bigedmce's Comment

Written on: 26/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Competive Motorcycle Insurance”

Written on: 23/10/2017

I've found MCE to be very helpful, and have always felt that they are keen to keep your business, as most insurers hike the prices up for no apparent reason. Good cover and their team will work with you to tailor your needs/price. Keep up the good work… Read Full Review

Bigedmce's Comment

Written on: 23/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Polite, quick and easy. ”

Written on: 22/10/2017 by Aarav77 (1 review written)

Phoned to cancel my policy, and spoke to a young lady, I think. Swift cancellation, no daft questions, and no fuss. The entire call took about five minutes. Cracking service, thank you… Read Full Review

Bigedmce's Comment

Written on: 23/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Change policy ”

Written on: 19/10/2017

Just bought a new scooter my last bike was insured with MCE phoned to change the details spoke to Charlene Nash she was great no hassle and very cheerful and professional Thanks… Read Full Review

Bigedmce's Comment

Written on: 23/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Took a while but got there”

Written on: 18/10/2017 by WarrenBran (1 review written)

I had unfortunately fell off my bike so had to claim and although MCE weren't the cheapest I'm happy with the outcome my case handler was 4770 and she was fantastic always returning calls and explaining where we were at in the process my only criticism is the amount of time everything took but as it's my 1st claim I don't know weather this is the norm all I can do is show with my feet so would I insure through MCE again ??? Absolutely I would and in no small was is this down to my case handler… Read Full Review

Bigedmce's Response to WarrenBran's Review

Written on: 23/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★☆☆

“Service centre saves the day”

Written on: 16/10/2017 by CristianMcDonald (1 review written)

Not happy with the MCE portal which just couldn't send me my new insurance documents, but on the 3rd call to the service centre, spoke to a lady who sorted this out in minutes. Thanks to the person I dealt with… Read Full Review

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★★★★★

“Super helpful”

Written on: 13/10/2017 by MroQoo (1 review written)

I called to ask for my paperwork to be sent to my email address. There were some issues with it going through but it is all good now… Read Full Review

Mroqoo's Response to MroQoo's Review

Written on: 13/10/2017

Very helpful and sorted out the issue quickly.

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Bigedmce's Response to MroQoo's Review

Written on: 23/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“ Fantastic Customer Service”

Written on: 12/10/2017 by Valentinau88 (1 review written)

MCE Customer Service when reporting an incident was fantastic The person who dealt with my issue, was brilliant. easy, reassuring, very good… Read Full Review

Bigedmce's Comment

Written on: 13/10/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Very helpful and friendly”

Written on: 10/10/2017

Spoke with the person I dealt with, as I was having issues getting my insurance documents from the portal. She then went on to investigate the issue and told me that it would be resolved today, but in the meantime did get approval to send the documents to me as I needed to pass them on to the dealership in order to make sure I got my bike on time. The prices are definitely competitive and I felt that it was reflected by the staff(it just makes you forget about being on hold, when you know that… Read Full Review

Bigedmce's Comment

Written on: 13/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Very helpful and swift reponse”

Written on: 06/10/2017 by Yesenia302 (1 review written)

I phoned to get details of my no-claims bonus. The person I dealt with was very polite and extremely helpful on the phone. He then supplied the required info promptly. … Read Full Review

Bigedmce's Comment

Written on: 13/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Great value brilliant helpful staff. ”

Written on: 04/10/2017 by 287Anderson (1 review written)

I have resently had to claim on my insurance for a stolen Ducati motorbike. Once I had spoke MCE staff it seem simple. Sending photos of documents by email. Staff were very helpful each time I was in touch. I thought the valuation took a little too long. However not sure as it's the first I have claimed for a stolen bike. Once the valuation was sent I thought it a very far estimate. Thank you MCE and your staff from a very satisfied customer… Read Full Review

Bigedmce's Comment

Written on: 13/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“New bike added onto my existing policy made easy with MCE”

Written on: 04/10/2017 by lawsons2bad (1 review written)

Called MCE today to add another bike onto my existing policy, spoke to a lovely young Lady who made the whole operation an absolute pleasure, she gave me a fantastic price and had it all completed with a few minutes, i would defiantly recommend MCE to anyone looking for motorbike insurance, not only are they the cheapest guys around for bike insurance there customer service is simply outstanding Thank you MCE and the person I dealt with … Read Full Review

Bigedmce's Response to lawsons2bad's Review

Written on: 13/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“Getting NCD confirmation”

Written on: 01/10/2017 by ZainDudley276 (1 review written)

Getting confirmation of ncd discount was an issue. All I had was a renewal notice, it had the policy number on it but not the number of years discount. I was changing insurers, I tried using the live chat, had to leave a message requesting ncd but no one got back to me. Sent an email to them still no reply! I ended up ringing customer services, spoke to a lady who could see one of the emails but it was not readable! She took my details and said she would send the ncd figures to my email… Read Full Review

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★★★★★

“New bike easy change over ”

Written on: 29/09/2017 by Cbrbiker (1 review written)

My insurance was easy to change over. Charline nash my advisor helped me through every step and was quick and effective with helping me get what i wanted done, done. Thanks again! :)… Read Full Review

Bigedmce's Response to Cbrbiker's Review

Written on: 13/10/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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