HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
90.4% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Online services”

Written on: 08/05/2019 by DeanfromDorset (0 reviews written)

Set up a contents policy and requested on line access. The current message to wait 5 minutes while the set up is processed has been active for over a month Follow up e mail and telephone conversations have yielded Nothing Customer services is not a priority with this company. Caveat emptor… Read Full Review

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★☆☆☆☆

“Worst company I’ve ever dealt with ”

Written on: 04/05/2019 by Natnatnat (1 review written)

Horrendous customer service. I rang to put a claim in for my carpets in January. Was told I was covered and gave an email to send photos to and all the details. 3 weeks later (only because I rang them) I was then told that I’m not covered as carpets fall under buildings and not contents. I’m in a rented property so I don’t own the building, therefor I don’t need buildings insurance, my landlord covers that. I put the carpets in myself so that’s my contents. They said it’s under… Read Full Review

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★★★★★

“Great value ”

Written on: 02/05/2019 by 269Neal (1 review written)

I have just switched from my old insurer.i never needed to claim fortunately. I was with the old company for 20 years. 8 didn't realise how much I was paying over the odds till I looked at Home Protect. Saved so much money by switching to them. The insurance is just as good with Home Protect and they were very good at sorting out my application. I was able to get through to them easily by phone and the advisor was very helpful. The company have kept me informed by email every step of the way… Read Full Review

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★★★★☆

“Good price.”

Written on: 28/04/2019 by Townsend343 (1 review written)

I have been with Home Protect for quite a while. They pros are that the price is good and easy to deal with them. The cons are that although there is emergency assistance included when I have had to call them they are never of use to me, so would rather not have and pay less and get something that is useful. The other negative is that whatever you say they try to take money for the following year automatically. They do send a letter but it then means you either change them or have to call. I… Read Full Review

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★★★★☆

“Problem resolved very quickly and efficiently ”

Written on: 24/04/2019 by CLS123 (1 review written)

Initial problem setting up my cover which resulted in me not having home contents cover when I thought I had. However problem was quickly resolved when I phoned and immediate cover arranged with apology. To reassure me I received via email the policy documents within 30 mins of finished phone call! This was all the more appreciated because it was the eve of good Friday bank holiday. Without this prompt cover being arranged I would have had to wait until the following Tuesday with no… Read Full Review

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★★★★★

“Quick and easy application process. Cheaper than my...”

Written on: 10/04/2019 by CalebFitch (1 review written)

Quick and easy application process. Cheaper than my previous insurer for the same level of cover… Read Full Review

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★★★★☆

“Home Insurance Sorted”

Written on: 08/04/2019 by xbGuzman447 (1 review written)

Home Insurance sorted. Home protect were the cheapest quote that included all the significant add-ons. So easy to sign up from the quote, all sorted in the same 24 hours. I would definitely recommend Home protect to anyone. Get your quote. … Read Full Review

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★★★★☆

“Good service so far.”

Written on: 05/04/2019 by DillonCollins1969 (1 review written)

Good service so far. Not made any claims and hope not to. It all went smoothly with the quote and purchase though… Read Full Review

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★★★★★

“Great price easy to buy and great cover”

Written on: 13/03/2019 by Bonerp (3 reviews written)

Does everything I want for one of the best prices out there… Read Full Review

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★★★☆☆

“Don't use their automatic renewal! ”

Written on: 11/03/2019 by 278Terry (1 review written)

Have had to cancel my homeprotect insurance policy renewal since they were going to charge 25% more without giving any valid reasons! I got a new quote via a insurance comparison site, was forwarded to the homeprotect site and got a quote around my price of last year. Long story short: never renew with them and always shop around, even if it's with themselves again… Read Full Review

By Homeprotect

Written on: 11/03/2019

Hi sorry to hear this, that seems strange, could I please ask you to give our renewal team a quick call, choosing option 2 and they will be happy to assist you. Thanks, Anthony from, Team HomeProtect

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★★★★★

“REASONABLE CLEAR ACCEPTABLE”

Written on: 09/03/2019

We were looking for a policy which also covers business from home. This policy does cover it. The way we went about the process was easy. Quote reasonable and well explained. It was very well set up i.e. the way our requirement was dealt with step by step. Amount covered in each section being explained to our satisfaction. Met our individual requirement of each section. Over all vey satisfied with the service… Read Full Review

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★★★★★

“Very Impressed So Far with HomeProtect”

Written on: 08/03/2019 by Greendave (1 review written)

Been wanting to change house insurer for many years because we were being charged over £1100 a year for our Grade II listed home. However, I lost hope because I would spend an hour on the phone to each company before they told me they wouldn't insure an old house. Then I found Homeprotect. Great website, asked all the right questions to make me feel comfortable they knew what they were insuring - and can't come back a say "you didn't tell us that about your property!". To top it all the… Read Full Review

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★★★★★

“First class help”

Written on: 08/03/2019

I had a problem registering my new policy and viewing the relevant documents. A member of the team helped me and sorted it out. He was extremely polite, sympathetic and patient with a lady whose internet knowledge is limited to say the least. I cannot speak too highly of the service I received. The technician was knowledgeable, friendly and a pleasure to take advice from. If he is a typical example of the quality of staff, the company has made good choices. Many thanks and the best of wishes… Read Full Review

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★★★★★

“Easy, helpful and straightforward ”

Written on: 08/03/2019 by Damianp182 (1 review written)

I have just bought my first house which we are “doing up” with a new kitchen etc so won’t be moving in a for a few months, was a bit of a mine field trying to work out home insurance for an empty property as other companies didn’t do this. Home protect made it really straight forward, I answered the online questions and was unsure of a few of the answers so gave them a ring, and the lady I spoke to was super helpful, went through the whole thing with me to make sure I had the right… Read Full Review

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★★★★★

“Difficulty turn to Simplicity”

Written on: 06/03/2019 by Schakers (0 reviews written)

Never experienced an issue with insurance cover of any form. Few years ago I stood guarantor for a immoral individual who made 0 payments. Heavily pregnant with 3yr old son unable to cover payments, all though I worked with TFS loans giving full financial information on debtor aware of available funds to settle. Filed for ccj against both parties, however I had payment plan leaving no choice to but register for IVA. 30mths later he pays filing to remove ccj. Assuming this was actioned I… Read Full Review

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★★★★★

“Ok so you get your renewal policy in from the...”

Written on: 04/03/2019 by Betty3248 (1 review written)

Ok so you get your renewal policy in from the Insurance company you have used for years and years it is a wee bit higher than last year but you say " well they are a well known company so they must give you all the protection you need!" or so you think! So just out of curiosity you go to the small furry animals just to see what is out there. Well lo and behold a company who can offer you the protection you need and more!,and at a whopping £343 cheaper. Well I have never felt so at HOME with an… Read Full Review

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★★☆☆☆

“Expensive and high exit fees”

Written on: 28/02/2019 by patmatt01 (1 review written)

Disappointed with very high (and unjustified) cancellation charges, charged £100 to cancel the policy part way through. Initial policy had high charges (buildings only) but cover was an acceptable tradeoff. If had of known about the 2 times £50 cancellation charges I would have used another supplier… Read Full Review

By Homeprotect

Written on: 28/02/2019

Good Evening, I am sorry to read this review, may I ask why you have canceled the policy in the first place? Thanks, Anthony from HomeProtect

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★★★☆☆

“Deceiving Information”

Written on: 28/02/2019

I phoned HomeProtect to get an insurance quote for my empty property and as I don't know how long it is going to be empty for I was looking for a policy that I could cancel when it was not needed anymore. It states on their website "When you insure an empty home, there's no need to agree a fixed term in advance. Simply take out an annual policy and cancel or amend it when the property becomes occupied again". It states that you can cancel the year's policy when the property becomes occupied… Read Full Review

By Homeprotect

Written on: 28/02/2019

Good Morning, Sorry to read your review. I do have to make you aware that we make our customer's aware of our cancellation fee's when you take the policy out.
These are also clearly stated in the policy documents which we ask you to read. Sorry I can't give you the answer you were looking for. Kind Regards, Anthony from HomeProtect

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★★★★★

“very easy to buy online”

Written on: 22/02/2019 by LamontDiaz (1 review written)

it had some good reviews, good quote price on compare the market and easy to fill out form and buy. home insured and sorted. thanks. looking forward to recommending a friend and receving £50 Amazone voucher each! great… Read Full Review

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★★★★★

“Efficient and easy to deal with”

Written on: 17/02/2019 by rebeccaturner-loisel (1 review written)

The people I spoke to were knowledgeable and able to answer my questions. The process itself was quick and easy to go through on the phone. Also really good as they don't go back 25 years for subsidence like most companies!… Read Full Review

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