HomeProtect Reviews - www.homeprotect.co.uk

CI Tower St George's Square New Malden, New Malden, KT3 4HG
★★★★☆
4.3 / 5
90.3% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“Straightforward, good value cover”

Written on: 20/09/2020 by CaleStone (1 review written)

No-nonsense application process, questions that were relevant (rather than others that seem designed to catch you out and refuse cover when you need it). Good value compared with the other firms i looked at, and (now in my second year of cover) no rip-off annual increase. This is how it should work!… Read Full Review

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★★★★☆

“Easy to deal with.”

Written on: 19/09/2020 by uhKirk169 (1 review written)

Very friendly staff and always seem to have the answer to any questions… Read Full Review

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★★★★☆

“Straight forward, no complicated jargon ”

Written on: 18/09/2020 by Salv2020 (1 review written)

Easy to arrange cover via helpful administrative staff, with cover very adaptable to cover non standard risks Premium rates I feel could be a little more competitive Policy documents issued online very convenient… Read Full Review

By Homeprotect

Written on: 18/09/2020

Straightforward and easy - this is just as it should be in our eyes! And we're glad you've had that experience.

Zoe from the HomeProtect Team

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★★★★★

“Easy to purchase”

Written on: 17/09/2020 by Dylanm341 (1 review written)

Very easy to purchase Home Insurance and 2nd year additional cost was reasonable. I have not had to use it yet so haven't had to contact you… Read Full Review

By Homeprotect

Written on: 18/09/2020

Easy and reasonable - just as it should be in our eyes! And we're glad you agree.

Zoe from the HomeProtect Team

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★★★★★

“Very easy renewal ”

Written on: 17/09/2020 by yfMorales288 (1 review written)

My call was answered quickly, my queries dealt with efficiently and the cost was competitive which is all I require from home insurance. Thank you… Read Full Review

By Homeprotect

Written on: 17/09/2020

We aim to please! Great to hear your service is worthy of five stars for you.

Zoe from the HomeProtect Team

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★★★★★

“Best price on market!”

Written on: 16/09/2020 by TheGills77 (1 review written)

We auto-renewed with HomeProtect. Having checked the market, it was easily the cheapest for a comprehensive package. Excellent cover and service, thanks!… Read Full Review

By Homeprotect

Written on: 17/09/2020

Glad we could be so competitive for you. Thank you for sticking with us for another year.

Zoe from the HomeProtect Team

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★★★★☆

“Home insurance renew”

Written on: 16/09/2020 by Cardenas279 (1 review written)

I recently renewed insurance with this company as It was one of the best deals of the market. I can say so far I m not dissapointed. In general it covers all áreas that are important for me. Although the price went up, its fue to more coverage added on the pack, so is all ok… Read Full Review

By Homeprotect

Written on: 16/09/2020

Glad we could tick all the boxes for you. Thank you for sticking with us for another year, we appreciate your loyalty.

Zoe from the HomeProtect Team

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★★★★★

“Fortunately I have not had to claim on my insurance,...”

Written on: 15/09/2020 by Perry157 (1 review written)

Fortunately I have not had to claim on my insurance, but in all other expects a great company. No problems with payments and renewing my cover couldn’t be any easier. I am happy to stay with the company for the foreseeable future… Read Full Review

By Homeprotect

Written on: 16/09/2020

Fingers crossed you never have to make a claim, but thank you for picking HomeProtect to be there should we ever be needed.

Zoe from the HomeProtect Team

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★★★★★

“Friendly , Fast, Fulfilling Experience ”

Written on: 14/09/2020 by barn471 (1 review written)

I phoned to renew my house insurance having received a quotation . There were one or two points I needed to clarify and these were quickly answered and in the ensuing conversation I had the impression that the lady I spoke to was totally on top of her job , and furthermore made it a very enjoyable experience by her manner and politeness. I hope she answers the phone next time !… Read Full Review

By Homeprotect

Written on: 15/09/2020

We pride ourselves on the service we provide, so I'm really pleased the staff member you spoke with lived up to this.

Zoe from the HomeProtect Team

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★★★★★

“Great experience”

Written on: 12/09/2020 by HappyBuyerOfInsurance (1 review written)

The person I spoke to on the phone was knowledgeable, polite and friendly. The product meets my needs and is competitively priced and would recommend to friends… Read Full Review

By Homeprotect

Written on: 14/09/2020

We're happy to hear you've had a seamless experience to join us. Thank you for the five star review.

Zoe from the HomeProtect Team

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★★★★☆

“About as good as one can expect from an insurance broker”

Written on: 09/09/2020

Generally pleased with Home Protect, as insurance brokers go. They have consistently good customer service and have given me discounts/refunds eventually where I have felt it reasonable to ask. This takes time every time, but they do it eventually! They try to put up the insurance every year and I have to go through the tiresome process of comparing, calling them up, getting a discount again, but all companies do this. People on the phone seem generally nice which means they probably… Read Full Review

By Homeprotect

Written on: 10/09/2020

We pride ourselves on the service we provide, and it's great to hear that the team members you've spoken with have always been helpful.

Zoe from the HomeProtect Team

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★☆☆☆☆

“Dont pay out for leak in roof ”

Written on: 08/09/2020 by Xeloisex1988x (1 review written)

Didnt pay out for leak from roof after significant bad weather in area. Not happy as storm cover was included… Read Full Review

By Homeprotect

Written on: 09/09/2020

Sorry if we've left you feeling frustrated with us, that's never our intention. If you would like me to arrange for the Claims Team to contact you to discuss this further please do send me an email with your claim reference number and contact details, and I will ensure they get in touch.

Zoe from the HomeProtect Team

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★☆☆☆☆

“Worst experience of my life”

Written on: 07/09/2020 by Fowler310 (1 review written)

I was unfortunate to need to make a claim on my insurance because a neighbouring business had a very large fire causing a great deal of smoke damage to my home. We have so far been left in a horrendous situation insofar as the alternative accommodation team had to repeatedly be reminded of my disabilities and we’ve now been left in a hotel with no clean underwear and no money for food. What a disgusting way to treat vulnerable people - stuck having to renew with them because the legal… Read Full Review

By Homeprotect

Written on: 08/09/2020

Sorry to hear this it must be very frustrating. Can I please have your policy number and contact details? Once I have these I'll get in touch with our Claims Team to ensure they give you a call to get this sorted.

Zoe from the HomeProtect Team

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★★★★★

“A New Insurance”

Written on: 06/09/2020 by MikeJPC (1 review written)

Everything went smoothly and was easy to set up. Service was very friendly and helpful, all at a good price. I would definitely recommend HomeProtect… Read Full Review

By Homeprotect

Written on: 07/09/2020

Brilliant to hear found our service to be worthy of five stars - we aim to please! Thank you for the great review.

Zoe from the HomeProtect Team

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★★★★★

“Top Rated”

Written on: 03/09/2020 by Doc124 (1 review written)

Been with home protecting for 3years now. I have never made a claim but like how efficient they have been. I Also rate the fact they don’t just bump up the cost in the hope of automatic renewal they always give a fair cost. I always check a comparable web site at time of renewal and home protect are always competitive on price compared with other insurers. They reward loyalty and Would happily recommend to friends an family… Read Full Review

By Homeprotect

Written on: 04/09/2020

Such great news to hear that you would recommend us, we really do appreciate it. Thank you for taking the time to leave us a five star review.

Zoe from the HomeProtect Team

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★★★★★

“Really great tailored insurance at a great cost”

Written on: 03/09/2020 by Amina183 (1 review written)

I have really found this insurance to be great, my house situation is complex with multiple things I wanted to be covered for. This company completely tailored my cover so that I was covered for everything I wanted and needed to be. It was such a relief to find someone who could be so flexible about the cover, and not charge the earth. I'm really pleased with the service and price… Read Full Review

By Homeprotect

Written on: 04/09/2020

Wonderful to hear that we could take the hassle out of insurance for you.

Zoe from the HomeProtect Team

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★★★★★

“Easy to deal with”

Written on: 03/09/2020 by 455McFadden (1 review written)

Simple to understand and sign up… Read Full Review

By Homeprotect

Written on: 03/09/2020

A no hassle, simple service is what we want all our customers to experience and I'm so pleased you had that experience.

Zoe from the HomeProtect Team

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★★★★★

“Quick and easy”

Written on: 02/09/2020 by Wileyrv86 (1 review written)

Amazing service when required to call. Easy to set up insurance… Read Full Review

By Homeprotect

Written on: 03/09/2020

We like to make things as straightforward as possible for our customers, so I'm pleased you had that experience on our website.

Zoe from the HomeProtect Team

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★★★★★

“excellent service and value for money”

Written on: 02/09/2020 by SteveBurgess (1 review written)

We have remained with Home Protect for the third successive year now. I know various commentators state you should review and move every year and I have fully researched the options. However, the service in terms of answering the phone and follow up emails is excellent, the product is as good and comprehensive as anything else on the market at a comparable rate, and the rate itself is competitive. I recommend Home Protect by using them… Read Full Review

By Homeprotect

Written on: 03/09/2020

Such great news to hear that you would recommend us, we really do appreciate it. Thank you for taking the time to leave us a five star review.

Zoe from the HomeProtect Team

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★★★★☆

“Price increase not too much”

Written on: 02/09/2020 by Dash7 (1 review written)

The price did not increase too much compared to previous year… Read Full Review

By Homeprotect

Written on: 02/09/2020

Thank you for choosing HomeProtect for another year, I'm pleased we could be competitive for you.

Zoe from the HomeProtect Team

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