HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★☆

“All good.”

Written on: 16/04/2021

Very helpful phone team. 3rd year that I’ve used this company. All good, although I have to stress that I’ve been fortunate enough to not have had to make a claim, so can’t speak from experience on that process… Read Full Review

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★★★★★

“Quick efficient service”

Written on: 16/04/2021 by 264Duncan (1 review written)

Been with Home Protect a number of years. Trouble free,knowledgeable staff,helpful and available by phone. All good… Read Full Review

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★★★★★

“Excellent home protect”

Written on: 16/04/2021 by Lucianoo24 (1 review written)

Home protect against are excellent always helpful and professional. I would recommend them to anyone… Read Full Review

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★★★★★

“Easy to arrange ”

Written on: 16/04/2021 by Newton385 (1 review written)

From the start was easy to put in place at the desired amounts. This is the second time I have used this company and they got the renewal down slightly as was not happy with the increased price. Not had to claim so can not comment on that process. Currently I would recommend to family and friends and flat roof owners or anyone with a different kind of structure building. Only thing I didn't like is having to call. To adjust bits… Read Full Review

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★★★★★

“Friendly and easy”

Written on: 12/04/2021 by Beachwr256 (1 review written)

Good so far but haven't had to make a claim so can't comment on that. Seemed reasonable price and covered us on a new build house when most companies couldn't even register the address Would recommend to family and friends Like the process of taking out the policy but haven't looked increased price on renewal … Read Full Review

By Homeprotect

Written on: 13/04/2021

That's great to hear! Fingers crossed you never have to make a claim.

Thank you for your positive review.

Angela at The HomeProtect Team

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★★★★★

“Excellent service”

Written on: 12/04/2021 by Susanallen1975 (1 review written)

Excellent service and well priced. Friendly staff and easy to contact by phone… Read Full Review

By Homeprotect

Written on: 12/04/2021

Thank you for your positive feedback! This is what we like to hear.
Kind Regards,
The HomeProtect Team

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★★★★☆

“Home Protect Insurance Review”

Written on: 10/04/2021

Good Points Good policy,with excellent cover at a very competitive price. Easy to Renew, simply review existing cover and any advised changes and if you are happy no further action is required as they will automatically charge your card a week before the due date. Bad Points Only one bad point - after automatically renewing you do not get a renewal confirmation so for peace of mind you have remember to check they have actually renewed it. Suggestion for Improvement They should send an email… Read Full Review

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★☆☆☆☆

“Non-Stick As Teflon”

Written on: 07/04/2021 by SarahJayD (1 review written)

We have been paying HomeProtect every month for the last 13+ years (about £12,000 in payments) and we have never previously made a claim until now. This year, during the latest storm, the wind took off the fascia on the side of our house. We made a claim - someone came out - looked at the damage - said confidently that they should pay as it is recent damage caused by the high winds. HomeProtect confirmed that the winds were indeed above the min wind speed required to be classed as a storm… Read Full Review

By Homeprotect

Written on: 09/04/2021

Sorry to hear we have disappointed you. Please can you email your policy details to us, so we can look into this further.

Kind regards,
The HomeProtect team.

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★★★★★

“Benefits of HomeProtect”

Written on: 07/04/2021 by FlowerBarn (1 review written)

We have dealt with Home Protect for at least the last five years. We travel a great deal so are not often at home. Home Protect are aware of this and still offer full cover. They keep you well informed of any changes in policy and give ample time before renewal to let you know of changes and due date… Read Full Review

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★★☆☆☆

“Renewal premium goes up every year”

Written on: 24/03/2021

Renewal premium goes up every year without fail, despite no claims or changes to policy risk. You rely on the fact that I am extremely busy and dont have time to shop around… Read Full Review

By Homeprotect

Written on: 26/03/2021

Sorry to hear we've disappointed you. We do try our best to be as competitive as possible in the marketplace. There are various factors that influence the renewal premium on a yearly basis. Should you wish to discuss this further, please can you email us your Policy reference and post code.
Kind regards,
HomeProtect team.

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★★★★★

“Cheap alround cover”

Written on: 19/03/2021 by Mindy122 (1 review written)

Been with this company 2 years now good price house cover never had to claim so cant review if there a good company when you actually make a claim though… Read Full Review

By Homeprotect

Written on: 02/04/2021

Thank you! This is what we like to hear!
Regards,
The HomeProtect team

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★★★★★

“I would recommend Home protect .”

Written on: 19/03/2021 by 237Broussard (1 review written)

The person dealing with the application was both thorough and clearly understandable which is what is needed.It seems incredible that the amount of cover offered for so little money ,I will definitely recommend your company to friends and family ,i first found out about HomeProtect on TV and thought I should call and see what is covered it certainly was comprehensive ,so we're happy with what was offered… Read Full Review

By Homeprotect

Written on: 19/03/2021

What a great review! Thank you so much for your positive feedback, we really do value our customers.

Zoe from the HomeProtect Team

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★★★★★

“HOME INSURANCE”

Written on: 18/03/2021 by tzCooper122 (1 review written)

It was easy to be able to take out the Home & Contents insurance online, the web pages easy to navigate. The initial premium was within my financial range and covered everything that I wanted. This years renewal premiums increase was very small. I shall certainly be happy to recommend this company to friends and relatives… Read Full Review

By Homeprotect

Written on: 18/03/2021

Thank you for your five star review we really do value our customers feedback.

Zoe from the HomeProtect Team

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★★★☆☆

“So far so good”

Written on: 16/03/2021 by Bwindy (1 review written)

Easy to get a quotation. Early days so will review again at end of the year upon seeing renewal premium… Read Full Review

By Homeprotect

Written on: 17/03/2021

Thank you for your feedback.

Zoe from the HomeProtect Team

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★★★★★

“Excellent service ”

Written on: 16/03/2021 by Blackpanther123 (1 review written)

Home protect staff were knowledgeable and experienced in dealing with all my queries. The advisor was able to deal with my specific queries and assist me with the insurance. The advisor was able to offer me a solution to my specific issues… Read Full Review

By Homeprotect

Written on: 17/03/2021

Thank you for your five star review.

Zoe from the HomeProtect Team

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★★★★★

“Best one I found”

Written on: 15/03/2021 by Patterson400 (1 review written)

I find this home protection insurance so easy to renew no fancy wording just easy to understand which an older person like me needs I would recommend this service to my family & friends… Read Full Review

By Homeprotect

Written on: 16/03/2021

I'm glad to read that we've been able to take the hassle out of insurance for you.

Zoe from the HomeProtect Team

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★★★★★

“Simple and Straightforward”

Written on: 15/03/2021 by Kempjc129 (1 review written)

Simple to buy the policy, all information is requested in their questionnaire, even for my flat roof. A lot of insurers don't cover it. I talked to them couple of times about queries I had, simple to get on the phone and the advisors resolved all my queries there and then. Not had to claim yet but so far no issues… Read Full Review

By Homeprotect

Written on: 16/03/2021

Simple and straightforward is just as it should be in our eyes. And we're glad that you agree.

Zoe from the HomeProtect Team

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★★★★☆

“VFM inusrance”

Written on: 15/03/2021

Happy to recommend HomeProtect. I've been with them several years, I always check eh market but come back to them.They have provided a quote on good terms with good cover. Easy to follow renewal process… Read Full Review

By Homeprotect

Written on: 16/03/2021

Thank you for your recommendation it means so much to us.

Zoe from the HomeProtect Team

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★☆☆☆☆

“WARNING !!! APPALLING! I WOULD NOT WASTE TIME AND...”

Written on: 10/03/2021

WARNING !!! I WOULD NOT WASTE YOUR TIME AND MONEY with this compny. Very bad experience. I was sold a policy for a number of years and detailed my requirements in a phone call and to be sold an agreed policy only to be casually told recently that I should not have been sold the policy and it was not valid. This was Homeprotects fault AS RECORDED TELEPHONE CALLS PROVE. I have been distraught that my home was at risk and in effect uninsured due to their fault. Raised the issue to them at a higher… Read Full Review

By Homeprotect

Written on: 10/03/2021

I'm sorry to read that we've disappointed you in any way. Your complaint has been responded to accordingly and a final response was issued. As advised if you do remain unhappy with this outcome, you have the right to escalate your complaint to the Financial Ombudsman Service (FOS). As you have mentioned that this is already the case, we're unable to discuss the complaint any further. They will provide us with an impartial decision and we will adhere to their ruling as always.

Zoe from the HomeProtect Team

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★★★★★

“Easy and quick”

Written on: 09/03/2021

A reasonable quote was offered so I renewed for another year. I had good telephone service when I had to change my card details so that the payment could be taken. No need to claim so I have no comment on that procedure but very happy with the service I have had over the last year… Read Full Review

By Homeprotect

Written on: 10/03/2021

Easy and quick - just as it should be in our eyes. And we're glad that you agree.

Zoe from the HomeProtect Team

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