HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Good Insurance ”

Written on: 18/01/2021 by Pensionerpayer (1 review written)

I have been with Home Protect for my buildings and contents insurance for a number of years now and have always found the renewal process to be easy. I always check whether or not the cover is what is required for my peace of mind and if it represents good value. Paying by direct debit makes renewal painless and requires little effort from me. I have never had to claim, but I have peace of mind that the cover is in place… Read Full Review

By Homeprotect

Written on: 18/01/2021

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed.

Zoe from the HomeProtect Team

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★★★★☆

“Helpful and efficient”

Written on: 12/01/2021 by 189Fitzpatrick (1 review written)

The people I spoke to on the phone were helpful and efficient. They made the process of purchasing the insurance quite straightforward. I felt a load had been taken off my mind when I had sorted out the insurance. I liked the clear information on the website and the clear information they were giving me on the phone… Read Full Review

By Homeprotect

Written on: 12/01/2021

I'm glad that we could take the hassle out of insurance for you. Thank you for your five star review.

Zoe from the HomeProtect Team

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★★★★★

“easy and fast.”

Written on: 08/01/2021 by Pierrej222 (1 review written)

As a first time buyer I was a bit nervous about sorting out my home insurance, but with home protect it was so easy! o started talking to a man and he talked me through all the questions and helped me understand everything I needed to know about the questions so I could choose the right cover for my home. I would totally recommend using this insurance provider in future… Read Full Review

By Homeprotect

Written on: 11/01/2021

I'm glad that we could take the hassle out of insurance for you.

Zoe from the HomeProtect Team

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★★★★★

“Very helpful”

Written on: 08/01/2021 by Russellbf280 (1 review written)

The people I spoke to were very professional and helpful. Our policy was the best price around for our period building… Read Full Review

By Homeprotect

Written on: 08/01/2021

We pride ourselves on the service that we provide, so it's wonderful to see you've had an experience worthy of five stars.

Zoe from the HomeProtect Team

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★☆☆☆☆

“I have been waiting a long time for a claim to be...”

Written on: 06/01/2021 by NicolaJaneC (1 review written)

I have waited a long time for a claim to be looked at let alone settled. I have put in a complaint that took time and it is now with the ombudsman. I am not too sure why they would send me an incentive to write a review … Read Full Review

By Homeprotect

Written on: 06/01/2021

I'm sorry if we've left you feeling disappointed in us. As you're heading to the Financial Ombudsman we're unable to discuss the complaint any further. They will provide us with an impartial decision and we will adhere to their ruling as always.

Zoe from the HomeProtect Team

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★★★★★

“Efficient house insurance for a second home ”

Written on: 06/01/2021 by JordynEmery (1 review written)

I found that HomeProtect were one of the few easily accessible insurers for a second home . The agents on the phone were helpful and readily contactable. The premium compares favourably to other providers… Read Full Review

By Homeprotect

Written on: 06/01/2021

I'm glad that we could take the hassle out of insurance for you.

Zoe from the HomeProtect Team

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★★★★★

“Easy to deal with”

Written on: 06/01/2021 by 296Middleton (1 review written)

One of the few organisations it is easy to call on the phone and straightforward to deal with… Read Full Review

By Homeprotect

Written on: 06/01/2021

Easy and straightforward - just as it should be in our eyes! And we're glad that you agree.

Zoe from the HomeProtect Team

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★★★★★

“Hassle free renewal”

Written on: 05/01/2021 by BenG10 (1 review written)

Very happy with our experience of Home Protect. Expected to have to shop around when we got our renewal quote through, but was pleasantly surprised to find that it was still very competitive, so no need to switch. Had to change a couple of details, which was quick and easy to do. Reassuring to have this often arduous task sorted for another year… Read Full Review

By Homeprotect

Written on: 06/01/2021

Great to hear that we could take the hassle out of insurance for you.

Zoe from the HomeProtect Team

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★★★★★

“Friendly and efficient service! ”

Written on: 05/01/2021 by Gardnertq490 (1 review written)

The member of staff that I spoke to at HomeProtect was fantastic when I needed to update our policy to include a new item :) It was in between Christmas and New Year that I phoned up and despite the staff member having to work during the Christmas period, he was very friendly and helpful. He also spotted a mistake I'd made on my original form and was quick and efficient at fixing that for us. Will continue to have our Contents Insurance with HomeProtect. I don't have anything negative to… Read Full Review

By Homeprotect

Written on: 06/01/2021

We pride ourselves on providing our customers with a great service, so it's wonderful to read that the person you spoke with lived up to that.

Zoe from the HomeProtect Team

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★★★★★

“Excellent service”

Written on: 05/01/2021 by Evaandkeir (1 review written)

I’ve been a customer of home protect for the past 3 years and I’ve found them to be very efficient… Read Full Review

By Homeprotect

Written on: 06/01/2021

Thank you for sticking with us three years in a row - we really do value our customers loyalty.

Zoe from the HomeProtect Team

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★★★★★

“New Customer0”

Written on: 05/01/2021 by mikeewilde (1 review written)

Having received my renewal offer from my previous insurer I decided to look elsewhere. A Google search pointed me to HomeProtect. I took out a policy; the competive rate offered great cover with inclusive extras such as Home Emergency Cover. Great value for money easily beating the renewal price of my previous insurer for exactly the same cover… Read Full Review

By Homeprotect

Written on: 06/01/2021

Thank you for picking HomeProtect - we're thrilled to have you as a customer!

Zoe from the HomeProtect Team

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★★★★★

“Such an easy process and comforting reassurance.”

Written on: 05/01/2021 by KeatonCorbett271 (1 review written)

Such a simple, easy, process and comforting reassurance. Home protect customer services were so easy to chat too and covered all my contents within minutes. I feel reassured by their professionalism and knowledge. The online customer portal is easy to navigate and can be logged into with ease. Thank you so much for covering my contents and building insurance. Couldn't recommend enough. Thank you!… Read Full Review

By Homeprotect

Written on: 06/01/2021

Wonderful to read that we could tick all the boxes for you. Thank you for your fantastic feedback.

Zoe from the HomeProtect Team

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★★★★★

“Quick and easy”

Written on: 04/01/2021 by Ravensbois (1 review written)

Home Protect gave me a quote for my home insurance very quickly and with comprehensive explanations of what was and wasn't covered and all at a very reasonable cost… Read Full Review

By Homeprotect

Written on: 06/01/2021

Great to see that we could tick all the boxes for you. Thank you for your five year review.

Zoe from the HomeProtect Team

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★★★★★

“Great customer service with a personal touch”

Written on: 04/01/2021 by Staffi (1 review written)

I found the policy through a comparison site. I chose the policy but after reading the details through with a friend needed to change some of the parameters. The customer service operator was amazing and walked me through and even saved me more money. Wonderful service Friendly and extremely competent. She really made sure that I felt comfortable and understood the decisions I was making which is quite difficult with insurance… Read Full Review

By Homeprotect

Written on: 06/01/2021

We pride ourselves on providing our customers with a great service, so it's wonderful to read that the person you spoke with lived up to that.

Zoe from the HomeProtect Team

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★★★★☆

“Home insurance at a good price1”

Written on: 04/01/2021 by Jez123456 (1 review written)

This insurance is what I required, covering a holiday home at a good competitive price… Read Full Review

By Homeprotect

Written on: 06/01/2021

I'm glad we were able to take the hassle out of your holiday home insurance for you.

Zoe from the HomeProtect Team

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★★★★☆

“Good price easy to purchase online ”

Written on: 04/01/2021 by sbWalsh154 (1 review written)

Compared prices with other insurance companies and was given the best value from Home Protect. Easy to set up and hopefully we don’t need to claim but are as good if we do need them. … Read Full Review

By Homeprotect

Written on: 06/01/2021

Fingers crossed you never need to make a claim. But thank you for picking us to be there should we ever be needed.

Zoe from the HomeProtect Team

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★★★★★

“Incredibly Helpful ”

Written on: 04/01/2021 by Farmerlinesman (1 review written)

Iv used Home protect for the last 5 years really good value insurance nothing is a problem. Their customer service is quick and easily help in all situations and help you to save money and give you a better deal to keep you with them. Made sure I was happy with the product before committing. They give plenty of letters and easy reading info about you insurance so you can make sure it meets your needs… Read Full Review

By Homeprotect

Written on: 06/01/2021

We pride ourselves on the service that we provide, so your five star review is music to our ears! Thank you for your lovely feedback.

Zoe from the HomeProtect Team

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★★★★☆

“Excellent customer service ”

Written on: 04/01/2021 by Reviewer63 (1 review written)

As a new owner of a listed building, getting insurance that was appropriate for non standard construction was really important. I got through very quickly and the lady I spoke to was friendly and very helpful. She went through all the questions with me, and made detailed notes where needed. I liked the ability to include one off valuable items in the contents insurance, and the cover for outbuildings. I was very impressed with the cover - 5 star defaqto - and the premium was really… Read Full Review

By Homeprotect

Written on: 06/01/2021

Fingers crossed you never need to make a claim. But thank you for picking us to be there should we ever be needed.

Zoe from the HomeProtect Team

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★★★★★

“Comprehensive cover”

Written on: 04/01/2021 by Reid466 (1 review written)

I needed a higher than average contents insurance to cover certain household items. Unlike other insurance companies, HomeProtect were able to cover me without a large excess. The application was straightforward and very efficient. A highly recommended company… Read Full Review

By Homeprotect

Written on: 06/01/2021

A no hassle, straightforward service is what we aim to provide our customers with, so it's great to read you've had that experience with us.

Zoe from the HomeProtect Team

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★★★☆☆

“Penalised for a burglar alarm”

Written on: 04/01/2021 by jellyfysh (1 review written)

I was happy with the policy until it came to renew When i updated the company as I have added a sophisticated burglar alarm system they reviewed the quote and surprisingly put the premium UP This makes no sense to me as surely the price should drop? … Read Full Review

By Homeprotect

Written on: 06/01/2021

Sorry if we've disappointed you. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price.

Zoe from the HomeProtect Team

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