HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
90.4% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great price easy to buy and great cover”

Written on: 13/03/2019 by Bonerp (3 reviews written)

Does everything I want for one of the best prices out there… Read Full Review

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★★★☆☆

“Don't use their automatic renewal! ”

Written on: 11/03/2019 by 278Terry (1 review written)

Have had to cancel my homeprotect insurance policy renewal since they were going to charge 25% more without giving any valid reasons! I got a new quote via a insurance comparison site, was forwarded to the homeprotect site and got a quote around my price of last year. Long story short: never renew with them and always shop around, even if it's with themselves again… Read Full Review

By Homeprotect

Written on: 11/03/2019

Hi sorry to hear this, that seems strange, could I please ask you to give our renewal team a quick call, choosing option 2 and they will be happy to assist you. Thanks, Anthony from, Team HomeProtect

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★★★★★

“REASONABLE CLEAR ACCEPTABLE”

Written on: 09/03/2019

We were looking for a policy which also covers business from home. This policy does cover it. The way we went about the process was easy. Quote reasonable and well explained. It was very well set up i.e. the way our requirement was dealt with step by step. Amount covered in each section being explained to our satisfaction. Met our individual requirement of each section. Over all vey satisfied with the service… Read Full Review

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★★★★★

“Very Impressed So Far with HomeProtect”

Written on: 08/03/2019 by Greendave (1 review written)

Been wanting to change house insurer for many years because we were being charged over £1100 a year for our Grade II listed home. However, I lost hope because I would spend an hour on the phone to each company before they told me they wouldn't insure an old house. Then I found Homeprotect. Great website, asked all the right questions to make me feel comfortable they knew what they were insuring - and can't come back a say "you didn't tell us that about your property!". To top it all the… Read Full Review

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★★★★★

“First class help”

Written on: 08/03/2019

I had a problem registering my new policy and viewing the relevant documents. A member of the team helped me and sorted it out. He was extremely polite, sympathetic and patient with a lady whose internet knowledge is limited to say the least. I cannot speak too highly of the service I received. The technician was knowledgeable, friendly and a pleasure to take advice from. If he is a typical example of the quality of staff, the company has made good choices. Many thanks and the best of wishes… Read Full Review

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★★★★★

“Easy, helpful and straightforward ”

Written on: 08/03/2019 by Damianp182 (1 review written)

I have just bought my first house which we are “doing up” with a new kitchen etc so won’t be moving in a for a few months, was a bit of a mine field trying to work out home insurance for an empty property as other companies didn’t do this. Home protect made it really straight forward, I answered the online questions and was unsure of a few of the answers so gave them a ring, and the lady I spoke to was super helpful, went through the whole thing with me to make sure I had the right… Read Full Review

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★★★★★

“Difficulty turn to Simplicity”

Written on: 06/03/2019 by Schakers (0 reviews written)

Never experienced an issue with insurance cover of any form. Few years ago I stood guarantor for a immoral individual who made 0 payments. Heavily pregnant with 3yr old son unable to cover payments, all though I worked with TFS loans giving full financial information on debtor aware of available funds to settle. Filed for ccj against both parties, however I had payment plan leaving no choice to but register for IVA. 30mths later he pays filing to remove ccj. Assuming this was actioned I… Read Full Review

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★★★★★

“Ok so you get your renewal policy in from the...”

Written on: 04/03/2019 by Betty3248 (1 review written)

Ok so you get your renewal policy in from the Insurance company you have used for years and years it is a wee bit higher than last year but you say " well they are a well known company so they must give you all the protection you need!" or so you think! So just out of curiosity you go to the small furry animals just to see what is out there. Well lo and behold a company who can offer you the protection you need and more!,and at a whopping £343 cheaper. Well I have never felt so at HOME with an… Read Full Review

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★★☆☆☆

“Expensive and high exit fees”

Written on: 28/02/2019 by patmatt01 (1 review written)

Disappointed with very high (and unjustified) cancellation charges, charged £100 to cancel the policy part way through. Initial policy had high charges (buildings only) but cover was an acceptable tradeoff. If had of known about the 2 times £50 cancellation charges I would have used another supplier… Read Full Review

By Homeprotect

Written on: 28/02/2019

Good Evening, I am sorry to read this review, may I ask why you have canceled the policy in the first place? Thanks, Anthony from HomeProtect

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★★★☆☆

“Deceiving Information”

Written on: 28/02/2019

I phoned HomeProtect to get an insurance quote for my empty property and as I don't know how long it is going to be empty for I was looking for a policy that I could cancel when it was not needed anymore. It states on their website "When you insure an empty home, there's no need to agree a fixed term in advance. Simply take out an annual policy and cancel or amend it when the property becomes occupied again". It states that you can cancel the year's policy when the property becomes occupied… Read Full Review

By Homeprotect

Written on: 28/02/2019

Good Morning, Sorry to read your review. I do have to make you aware that we make our customer's aware of our cancellation fee's when you take the policy out.
These are also clearly stated in the policy documents which we ask you to read. Sorry I can't give you the answer you were looking for. Kind Regards, Anthony from HomeProtect

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★★★★★

“very easy to buy online”

Written on: 22/02/2019 by LamontDiaz (1 review written)

it had some good reviews, good quote price on compare the market and easy to fill out form and buy. home insured and sorted. thanks. looking forward to recommending a friend and receving £50 Amazone voucher each! great… Read Full Review

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★★★★★

“Efficient and easy to deal with”

Written on: 17/02/2019 by rebeccaturner-loisel (1 review written)

The people I spoke to were knowledgeable and able to answer my questions. The process itself was quick and easy to go through on the phone. Also really good as they don't go back 25 years for subsidence like most companies!… Read Full Review

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★☆☆☆☆

“What a surprise ”

Written on: 11/02/2019 by Mohammmed (1 review written)

I have been a homeprotect customer for 5 years. I have a house which is fully renovated and has a roof which is about 8 years old. I have not made a claim on the policy, last week ridge tiles were blown off the roof, I put a claim in and I was told the wind was 35 miles per hour not 55 miles per hour and therefore I am not covered. This is pretty basic stuff my policy is with axa, I am still talking to them about the rediculous stance they are taking but I think homeprotect are duping… Read Full Review

By Homeprotect

Written on: 11/02/2019

Good afternoon, I am sorry to hear you have had a few issues with your roof, have you spoken to the home emergency team to see if they can come and resolve the issue you have? If you have a look in your policy documents, you will see their number, or if you email me with your policy number I can provide all the details you need? Thanks, Anthony from team HomeProtect

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★★★★★

“Excellent”

Written on: 06/02/2019 by oliprior (1 review written)

Good value insurance designed for second home owners… Read Full Review

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★☆☆☆☆

“No claims. Big premium increases”

Written on: 05/02/2019 by Muzz5001 (1 review written)

I have been with this company for 5 years. Never claimed and my premium keeps going up. Counting on customer apathy to take your money. I will be taking my business elsewhere… Read Full Review

By Homeprotect

Written on: 06/02/2019

Morning, Sorry to read this, have you spoken to our renewals team to see if there is anything they can do for you? They might be able to get you a better deal if you call them, choosing option 2. Thanks, Anthony from Team HomeProtect

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★☆☆☆☆

“Be very careful”

Written on: 05/02/2019 by kzHiggins380 (1 review written)

Be very careful to read the small print before you take a policy with HomeProtect. My dishwasher leaked. Damaged my wooden floor. Rang the claims line to be told the small print says I’m not covered. Unbelievable. You take out these policies thinking you’re covered - I paid over £700, but when you need the support they’ve got their small print to fall back on. BE CAREFUL; I wish someone had warned me before I chose a policy with HomeProtect… Read Full Review

By Homeprotect

Written on: 06/02/2019

Morning, I am sorry to read this, I am not sure if there is some confusion here, but your flooring should be covered, it will only be your dishwasher that would not be covered, please give our customer service team a call and can put you in touch with the claims team. Thanks, Anthony from Team HomeProtect

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★☆☆☆☆

“Please don't trust Home Protect”

Written on: 29/01/2019 by Gentrydb297 (1 review written)

I have been with Home Protect for a couple of years and i asked for a discount but they said they couldn't do one, so i said i will shop around, when i came back to home protect they said they had cancelled my direct debit and i have to do again, i wasn't very happy about this, please don't trust them… Read Full Review

By Homeprotect

Written on: 06/02/2019

Good Morning, sorry to read this, please can you provide a policy number as it seems strange that we would just cancel the policy just like that, so I would like to look into this as for you? Thanks, Anthony from Team HomeProtect

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★☆☆☆☆

“Appaling customer services”

Written on: 24/01/2019 by 007madhatter (1 review written)

They auto renewed despite telling them previously I did not want to. i have put in a formal complaint but 3 weeks on and still no response. Low prices is all good but just don't expect good customer services. Be very careful as they well auto renew your policy without consent!!!!… Read Full Review

By Homeprotect

Written on: 25/01/2019

Good Morning, I am sorry to read this, all of our policy are set to auto renew and this is made aware to you if you take a policy out via our Sales team, would you like to email me your policy number and I can take a look at this for you? Email us in the email also please ask me any other question you may have. Thanks, Anthony from team HomeProtect

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★★★★★

“Greta price for good cover”

Written on: 05/01/2019

We have a cob cottage and I work from home and most other insurance companies were asking for a very high premium but home protect offered a great level of cover for a very good price compared to other companies. So far I have not needed to claim and hopefully won’t so I can’t comment on customer service although I did phone them to get my quote and all questions were answered in detail and I was able to discuss my needs and ensure that my home insurance covered me for everything I needed… Read Full Review

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★★☆☆☆

“Increased price for less cover in second year”

Written on: 21/12/2018 by Mohamedx168 (1 review written)

I was appalled by the way my renewal was handled. I added cover last year that increased my premium by approx. £100 and this year when I took off the extra cover I was told it would increase my policy by a further £100. Completely contradictory and nonsensical… Read Full Review

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