HomeProtect Reviews - homeprotect.co.uk

HomeProtect Reviews - homeprotect.co.uk
★★★★☆
4.3
90.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

“Quick & efficient service”

★★★★☆

written by Meadtr196 on 29/09/2023

After much searching for the right product, I came across Home Protect. Very helpful phone support, and the cover I needed.

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“Cart before the horse”

★★★☆☆

written by on 27/09/2023

The test of a good Insurance Co is how they treat you after a claim. Asking for praise after taking your money is a bit cart before the horse.

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“We feel safe ”

★★★★★

written by Hopperft469 on 22/09/2023

We feel safe in the knowledge that using a company like this allows us to make sure everything a insured well Always prompt at replying and informative

By Homeprotect

Written on: 25/09/2023

You made the right choice! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

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“Good value and no fuss ”

★★★★★

written by Insurednow on 21/09/2023

Our home insurance came up for renewal and as per usual our normal provider hiked the price by about 50%. Normally I would not shop about and like to stay loyal but don't like feeling as if I am being ripped off either. So home protect came up as an option. They weren't the cheapest, but when I looked at all the options and what was included was the best value. Would recommend so far.

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“No fuss protection”

★★★★★

written by LuccaSmith on 19/09/2023

We live in a wooden built building and it was no trouble at all to get insurance through Home Protect. Quick, reasonable quote and easy roll over annual renewal at a fair price.

By Homeprotect

Written on: 20/09/2023

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, Angela at The Homeprotect Team.

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“Easy and reliable”

★★★★★

written by mrpetersan on 14/09/2023

Easy to set up insurance and covers everything I want it to.

By Homeprotect

Written on: 15/09/2023

Great to see you had a 5 star experience with us! Thank you, Angela at The Homeprotect Team.

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“Easy to deal with and competitive too!”

★★★★★

written by Nickabbottuk on 04/09/2023

My renewal came through and was more than previous year but after speaking with a representative I increased my voluntary excess’ and my premium was reduced to a very competitive price. Overall I am happy to deal with a company that I know, although I will only know how good they are if I ever have to make a claim! Hopefully never.

By Homeprotect

Written on: 06/09/2023

Great to hear! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

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“Waste of money”

★☆☆☆☆

written by on 01/09/2023

Still waiting after over 10 weeks for company to fix kitchen roof which has holes in it due to shower leak : been told on numerous occassions that someone will be in touch to fix roof but nothing has happened so far : damage to roof and flooring : i was given a heater to dry everything up which had to be left on 24/7 : had it running 8 days and i was meant to get back money for electricity used : this has not happened either : i am a disabled pensioner and think that is ridiculous that i am still in the same position after over 10 weeks..

By Homeprotect

Written on: 04/09/2023

Sorry to hear this, it is never our intention to disappoint. If you send your policy details to the contact details provided on the homepage, we will escalate this further for you. Thanks Angela at The Homeprotect Team.

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“Affordable ”

★★★★☆

written by QudsiaHuda on 21/08/2023

Helpful when asked questions over the phone

By Homeprotect

Written on: 23/08/2023

We are always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.

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“Satisfaction guaranteed ”

★★★★★

written by Rodriguez1952 on 07/08/2023

The renewal process was smooth from start to finish. Renewal was made easy at a reasonable price. I’d definitely recommend home protect insurance to a friend , even maybe an enemy ????

By Homeprotect

Written on: 09/08/2023

We like to take the stress of insurance away from you! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Great for historical subsidence”

★★★★☆

written by on 26/06/2023

The best thing about HomeProtect is that they don't penalise you for historical subsidence of more than 10 years. Other companies who 'specialise' in subsidence will still charge the earth, even if your claim was 20 years ago. I like the cost of my yearly premium which is fair and great value compared to some others. I also like the website which is a good design and feels professional. I had 3 phone conversations with staff -one was with an older guy and was clear and easy to understand, next was with a young guy who sounded like he had just woken up, mumbled a lot and was not at all professional, and the final call to finalise and pay for the policy was OK, but she had English as a second language and i sometimes struggled to understand the questions, but OK in the end.

By Homeprotect

Written on: 27/06/2023

Thank you for your feedback. We do strive to offer cover that others can't. If you could send your policy details to the email address which is shown on the contact page on this platform, we can try and investigate your calls and offer feedback to our agents. Thanks Angela at The Homeprotect Team.

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“Building insurance on unoccupied property ”

★★★★☆

written by cmRollins476 on 23/06/2023

It took some time to find a company who could offer us a simple, empty, unoccupied policy on my elderly parents house. The quote was very reasonable and all of the subsequent communication and documents have been very thorough and send efficiently.

By Homeprotect

Written on: 23/06/2023

We strive to offer cover that others can't, so it's great to see we could do just that! Thank you Angela at The Homeprotect Team.

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“Value for Money.”

★★★★★

written by Smartvh134 on 23/06/2023

Very pleased with the Homeprotect home insurance. Easy to deal online or over the phone. Professional interaction, staff helpful, knowledgeable with any quires and friendly at all times. So happy, with Homeprotect home insurance, I've renewed for the second year. Value for money. Highly recommend it.

By Homeprotect

Written on: 23/06/2023

That's what we like to hear! Thank you for your excellent feedback. Angela at The Homeprotect Team.

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“Fantastic value for peace of mind”

★★★★★

written by Sarathomson on 07/06/2023

We have been using Home Protect for many years and have never had any issues. Customer service excellant and renewal prices very competative within the current market

By Homeprotect

Written on: 08/06/2023

That's what we like to hear! Thank you for your excellent feedback.
Angela at The Homeprotect Team.

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“GOOD OVERALL”

★★★★★

written by richardaston on 02/06/2023

No fuss, good service, good customer service response. excellent communication.

By Homeprotect

Written on: 02/06/2023

That's our aim! Thank you for such great feedback. Angela at The Homeprotect Team.

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“Great service ”

★★★★★

written by Lucase454 on 23/05/2023

Very easy renewal process and good prices, excellent service

By Homeprotect

Written on: 24/05/2023

Great to see you had a 5 star experience with us Luca! Thank you for your feedback. Angela at The Homeprotect Team.

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“Great Company ”

★★★★★

written by htSimmons269 on 22/05/2023

Was so easy to engage, quick efficient- Value for money,no fuss one of the easiest policy’s I’ve taken out

By Homeprotect

Written on: 23/05/2023

That's our aim! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Competitive cover”

★★★★★

written by Teacherdawn on 17/05/2023

Love how easy the process is with home protect and the competitive rates with great cover. Just what is needed in this time of financial uncertainty!

By Homeprotect

Written on: 18/05/2023

We couldn't agree more! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Ace”

★★★★☆

written by RockfieldBoys on 16/05/2023

Happy with the service provided! I found them on a price comparison site and I must say that the price was the best out there for what it was that I required.

By Homeprotect

Written on: 17/05/2023

You made the right choice! Thank you for your great feedback.
Angela at The Homeprotect Team.

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“Excellent and efficient”

★★★★★

written by Bairdbf490 on 11/05/2023

Thank you very much. Great customer service and support. Would highly recommend

By Homeprotect

Written on: 12/05/2023

We aim to please! Thank you for such great feedback.
Angela at The Homeprotect Team.

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by noddy99 on 1st March 2017 Report this content
I have a house and contents insurance policy with Home Protect, the actual insurer being AXA Insurance UK plc. Some of my details on which the premium was based have changed (improved). Should I contact Home protect or AXA to notify these changes, and in order to submit proof of changes would need to notify by post so can I get an address for either Home Protect or Axa as the case may be? 

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Answers (2)
Report this content headsm Written on: 03/03/2017
I'm not an expert but I would say your policy is with Home Protect, it's just underwritten by Axa. Therefore all correspondence should be with Home Protect. I suggest you give them a call to discuss your change of details and let them tell if you need to do anything further.
Report this content ebass1993 Written on: 03/03/2017
Hi, It would be best to contact Home Protect by phone and update your policy. There is a proper term for it like mid-contract something or other but if you notify Home Protect, they'll deal with AXA themselves.
Asked by ANDYHUN on 16th March 2016 Report this content
Has anyone else been sent a surveyor from BVS in Bolton when claiming for storm damage for a roof that is letting in rainwater?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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