HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unreasonable exclusions to deny claims if you have a...”

Written on: 06/08/2022 by mivona (5 reviews written)

Having had the misfortune of needing to make a claim, I thought I would share my experience. I encourage you to look carefully at these reviews. The positive ones are all about how easy it is to take out a policy, how helpful they are. The negative ones are all about claims, where they do everything possible to deny any payment. I have a house with solar panels. In order to be able to make a claim for damage to solar panels, you must buy Accidental Damage in your Buildings Cover. This also… Read Full Review

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★★★★★

“Excellent customer service and set up”

Written on: 01/08/2022 by Cleveland1988 (1 review written)

I have already recommended to several friends, such an easy set up and so quick, very cheap too for high coverage. Can literally set up at anytime, policy sent through within minutes… Read Full Review

By Homeprotect

Written on: 02/08/2022

That's what we like to hear! Thank you for your great feedback. Angela at The HomeProtect Team.

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★★★★☆

“Excellent ”

Written on: 28/07/2022 by ogEllis21 (1 review written)

Easy to follow and sort out.as the house is only occupied at different times of the week I was impressed with how easily we got siryed… Read Full Review

By Homeprotect

Written on: 29/07/2022

We strive to make your experience hassle free, so it's great to see you experienced that! Thank you for your feedback. Angela at The HomeProtect Team

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★☆☆☆☆

“Legal cover is very poor”

Written on: 20/07/2022 by disappointedbuyer2 (1 review written)

If this is any indication of the company that is running, I think I may have wasted my money purchasing this product… Read Full Review

By Homeprotect

Written on: 21/07/2022

Sorry to read of your disappointment, that is never our intention. If you could send your policy details to us, we would like to fix this for you. Thank you, Angela at The HomeProtect Team.

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★★★★★

“Fantastic cover as I let the downstairs area as a...”

Written on: 11/07/2022 by Mazdomus (1 review written)

From taking out the policy the staff were very knowledgeable and went through every question to ensure I had the correct cover. I have had excellent service and help when needed and would definitely recommend this type of policy to friends or relatives if they were letting any rooms in their home… Read Full Review

By Homeprotect

Written on: 12/07/2022

That's what we like to hear! We are always happy to help. Thank you for your great feedback. Angela at The HomeProtect Team.

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★☆☆☆☆

“My first experience with HomeProtect was disastrous”

Written on: 09/07/2022 by marina777 (1 review written)

My first experience with HomeProtect was extremely negative. I signed insurance Policy Ref: C28/0673726 on March 18, 2022. What happened: I decided to change direct debit bank. I called and notified HomeProtect. On June 24, I received an official confirmation from HomeProtect about the change of bank details. However, when the time came for the next month payment (£78.39) the company used the old details (I was notified by the bank where I closed the account) and HomeProtect, of course, did… Read Full Review

By Homeprotect

Written on: 12/07/2022

Sorry to read of your disappointment, that is never our intention. I have escalated this with the finance team and requested someone contact you to make this right. Thanks Angela at The HomeProtect Team.

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★★★★★

“no hassle service”

Written on: 14/06/2022

After looking for home insurance when my present agency increased their prices, i was pleased to find HomeProtect were cheaper, for the same coverage, and there was absolutely no hassle changing over to them. It was a relief to be able to access coverage without the usual nightmare of red tape and endless frustration. Well done, HomeProtect!… Read Full Review

By Homeprotect

Written on: 14/06/2022

That's what we like to hear! Thank you for your great feedback. Angela at The HomeProtect Team.

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★☆☆☆☆

“3rd Party Legal: Home Protect "sell" on behalf of others”

Written on: 02/06/2022 by 298Noonan (1 review written)

Home Protect state they cover legal issues. However, these are all outsourced to third party DAS Legal. Google them to see what an atrocious company. Home Protect explain they represent DAS Legal as their sellers only, but have no authority over them. Further, our policy makes no mention of DAS Legal nor that Home Protect purely sell on their behalf. In fact, the opposite: The insurance policy states Home Protect would "administer insurance working with reputable providers," and DAS Legal is… Read Full Review

By Homeprotect

Written on: 08/06/2022

Sorry to read of your disappointment, that is never our intention. I can see our complaints team responded to you on 1st June. They have informed you that they have escalated the complaint to DAS for you. As this is now in the hands of the Financial Ombudsman Service, I am not able to comment further. Thank you Angela at The HomeProtect Team.

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★☆☆☆☆

“Mid term additional items impossible to add”

Written on: 01/06/2022 by Sarahd404 (1 review written)

We took out a policy with Home protect this year for a £ 1 Million rebuild on our property including £ 25,000 contents. We subsequently got engaged and asked to add a £ 25,000 engagement ring onto the policy. I called two times, and each time was on the line for 30 minutes, to be told that the operator didn't have the authority to add this to the policy due to the value and that I would have a call from an Underwriter within 48 hrs. I never received a call or an email back from them, and the… Read Full Review

By Homeprotect

Written on: 03/06/2022

Sorry to hear of the service you have received. Please can you send your policy details to us so we can escalate this for you. Thanks, Angela at The HomeProtect Team.

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★★★★☆

“Prepare your responses”

Written on: 31/05/2022 by Luke198 (1 review written)

Fairly straightforward to work through online. I went through most the questions and options prior to completing the application. This helped me think through the information I needed to consider the extent of cover I required. This takes some time especially collating details on valuable items that are to be specifically recorded. Write down the responses on paper so that you can go through the online application without starting and stopping… Read Full Review

By Homeprotect

Written on: 01/06/2022

We like to make sure your covered correctly. Thank you for your great feedback. Angela at The HomeProtect Team.

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★★★☆☆

“Home Insurance Automatic Renewal”

Written on: 31/05/2022 by JonathonBradshaw177 (1 review written)

The Homeprotect Annual Home Insurance renewal was just what I needed. Due to the automatic renewal system, I didn't have to worry that I would forget to renew and therefore run out of cover. As an Old Age Pensioner, I need things to be simple and straightforward and to have no worries. Keep up the good work… Read Full Review

By Homeprotect

Written on: 01/06/2022

We aim to please! We're delighted you are happy with your experience so far. Thank you, Angela at The HomeProtect Team.

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★★★★★

“Good experience so far”

Written on: 30/05/2022 by DevenNorwood (1 review written)

Good price, no reason to complain so far. All documentation has been clear, price is reasonable and renewal Incraee was renewal!… Read Full Review

By Homeprotect

Written on: 01/06/2022

That's what we like to hear! Thank you for your great review. Angela at The HomeProtect Team.

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★★★★★

“Friendly efficient service”

Written on: 23/05/2022 by Ezra287 (1 review written)

Good personal service, responsive, good price for landlord insurance & home insurance… Read Full Review

By Homeprotect

Written on: 24/05/2022

Good to hear! Thank you for your great feedback. Angela at The HomeProtect Team.

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★★★★★

“Quick, Easy and very competitive!”

Written on: 16/05/2022 by AlistairTU (2 reviews written)

My renewal quote came with a small reduction in cost, and having checked the market, seems very competitive! A fully comprehensive buildings and contents cover, with additional accident and legal easily added and very clear documents!… Read Full Review

By Homeprotect

Written on: 17/05/2022

We like to stay loyal to our customers. Thank you for your great feedback! Angela at The HomeProtect Team.

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★★★★★

“Tailor made insurance”

Written on: 25/04/2022 by Irene61 (1 review written)

The customer service cannot be faulted. It didn't feel rushed and everything was explained to me. Also my particular needs for non-standard cover were met, despite other insurance companies having refused to meet my requirements. It was worth paying more for my insurance, as it gives me peace of mind that all eventualities are covered… Read Full Review

By Homeprotect

Written on: 26/04/2022

We strive to offer cover that others cant, so its great to see we could do just that for you. Thank you for your 5 star feedback. Angela at The HomeProtect Team.

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★★★★★

“Great value policy ”

Written on: 19/04/2022 by Dadsbarmy (1 review written)

This policy came up as one of the cheaper options on a comparison site but offered a good deal more than some of the more expensive ones. Highly recommended… Read Full Review

By Homeprotect

Written on: 20/04/2022

We strive to offer great quality cover without breaking the bank! Thank you for your feedback. Angela at The HomeProtect Team.

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★★★★☆

“Just what I needed!”

Written on: 19/04/2022 by Timothy288 (1 review written)

I needed insurance for a property that was going to be empty for a few months after purchase. As not all insurance companies provide this I searched online and foind Home Protect. The process was quick and straightforward and after a few clicks the insurance i needed was in place and far more reasonably priced than I expected. To sum up this was easier, quicker and cheaper than I thought it would be. Happy customwr… Read Full Review

By Homeprotect

Written on: 19/04/2022

We always strive to offer cover that others can't, so it's great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

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★★★★★

“Easy to get, clear insurance parameters and helpful staff”

Written on: 01/04/2022 by Maribely207 (1 review written)

Needed insurance for my brothers house which is now empty due to his passing. HomeProtect were very good and provided a sensibly priced insurance covering all the basic details which suited me fine. If you want more this option is also open to you through their brokers. Very happy, easy to set up and paperwork arrived online quickly. Would always recommend them to others… Read Full Review

By Homeprotect

Written on: 04/04/2022

Sorry for you loss. Thank you for your feedback. We're delighted we could take the stress of insurance away from you. Angela at The HomeProtect Team.

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★★★★★

“Home insurance ”

Written on: 26/03/2022 by AddisynAllen (1 review written)

Cheapest and best quote . Not heard of this company before but will definitely use again . … Read Full Review

By Homeprotect

Written on: 28/03/2022

We pride ourselves on offering great quality products at even greater prices Addisyn, so its great to see we could do that for you. Thank you for your feedback. Angela at The HomeProtect Team.

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★★★★★

“We’ll priced, quality insurance”

Written on: 23/03/2022

This is the third year that we have used Home Protect. Renewal is quick and easy and detailed information is supplied so you know that your making good choices. The price is competitive. We have not needed to make a claim but we are sure that any future claims will be handled just as efficiently. I would hesitate to recommend Home Protect… Read Full Review

By Homeprotect

Written on: 24/03/2022

We are thrilled to have you with us for another year! Fingers crossed you never have to make a claim. Thank you for your great feedback. Angela at The HomeProtect Team.

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