HomeProtect Reviews - www.homeprotect.co.uk

CI Tower St George's Square New Malden, New Malden, KT3 4HG
★★★★☆
4.3 / 5
90.1% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy to use”

Written on: 28/05/2020 by Johnstonmc451 (1 review written)

Started my policy with Home Protect a number of years ago after having difficulty getting a policy to suit our property. Ever since starting the policy, I've found them easy to use, and no issues whatsoever in renewing my policy. Home Protect have regularly been the cheapest policy I could find, and where they have not been, I've chosen them in anycase because the policy details are better than those of the competition. The only issue I've ever had with them, is that on renewing the policy… Read Full Review

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★★★☆☆

“Flexible rigidity”

Written on: 28/05/2020 by NigelEnglish93 (1 review written)

Only use this company if you have an unspent criminal conviction. Good level of flexible cover but you will pay over twice the price of similar cover compared elsewhere if you do not have an unspent conviction. Yes, my fault for having the conviction but feel I'm being taken advantage of! On a plus note flexibility of cover very good compared to other companies… Read Full Review

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★★★★★

“Safe as houses”

Written on: 27/05/2020 by geoffdowincornwall (2 reviews written)

The house is over 200 years old and we have insurance to make us feel safe in the event of something happening that we could not control rather than actually thinking about getting it repaired . So I usually buy a fairly cheap product . Imagine my surprise to find that the basic cover on this policy is extremely good and even higher levels of cover are available . We did not choose any add ons but if we had the value for money is very very good . There were no secrets after we bought the… Read Full Review

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★★★★★

“Easy and helpful”

Written on: 27/05/2020 by Rogelio176 (1 review written)

Home protect offer an automatic renewal of your insurance which is helpful but still sent a reminder about renewal giving enough time to shop around for alternatives… Read Full Review

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★★★★★

“Home Protect Insurance ”

Written on: 26/05/2020 by Sarahell123 (1 review written)

We have been with Home Protect for several years. My husband and I have always been happy with their service as it’s always reasonably priced and so easy to contact. I would highly recommend to friends and family to take out insurance with Home Protect… Read Full Review

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★★★★☆

“Fair value, good service”

Written on: 26/05/2020

Easy to renew, no fuss. When (after a few years ) I found a cheaper quote, they reduced my proposed new premium and I was happy to stay. Good customer service, clear documentation, competitive price. … Read Full Review

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★★☆☆☆

“Never had to claim”

Written on: 23/05/2020

I can't really give a review on claims process or customer service being as I have never had to claim. Every year my payments increase making me feel not valued as a customer for having kept my insurance with the company. It would be nice to see the insurance industry in general reward loyal customers with small decreases in policies. Only benefit is that everything can be done online but in this day and age, that is to be expected… Read Full Review

By Homeprotect

Written on: 26/05/2020

Thank you for your review. I'm sorry that our premiums have not been competitive however, we do value you as a customer. If possible, we can sometimes offer a discount however we do state in our documents that it may be worth shopping around to get the best deal. I can look into this for you if you can provide me with your policy reference number.
Kind regards
Mona

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★★★★★

“Just what we were looking for”

Written on: 21/05/2020 by Precentors7 (1 review written)

Quick and easy to sort. Cover exactly what we were looking for and flexible. Happy to recommend to anyone… Read Full Review

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★★★★★

“Smooth and easy ”

Written on: 21/05/2020 by JamieCampbell (1 review written)

So far so good and I had no issues at all. It’s been only a couple of weeks and I’m happy. I hope everything will be ok after… Read Full Review

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★★★★☆

“Straightforward and comprehensive process”

Written on: 20/05/2020

Looking for a comparative quote for our non-standard construction older property, I found the questions and drop down choices super easy to understand and work with. The final quotation offered an amazing saving of £230 and within 5 minutes I had switched to HomeProtect. All paid up (and still two weeks to go on our existing policy with Aviva) - I was confident I had found what I was looking for, there and then… Read Full Review

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★★★★★

“simply the best”

Written on: 19/05/2020 by conald (1 review written)

We've been struggling with a lot of issues following a recent bereavement during these difficult times. Your staff were courteous and efficient and explained everything clearly so that we felt confident in our choice. We also felt the price was right as a number of other companies were loading lots of extras and requiring much more information. We were able to tick this task off our list and get on with the sad duty of arranging a burial with no opportunity to celebrate a life well lived… Read Full Review

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★★★★☆

“Fair insurance quote”

Written on: 18/05/2020 by JulieDC (1 review written)

I called Home Protect and one other insurance company to get a quote for some major re-Ferb work being done on my house. They came back to me quicker, and cheaper, than the other company. Would highly recommend them to anyone, for similar Insurance needs… Read Full Review

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★★★★★

“Empty Home Insurance”

Written on: 14/05/2020 by Wren233 (1 review written)

I was looking for a reasonably priced home insurance for my dad's vacant property. I found HomeProtect online and found the quote and acceptance process very quick and straight forward. As the information about the policy cover is transparent, I didn't have need to phone an adviser. Upon renewal quote coming through this year, the premium had actually reduced, so I had no issue with renewing with HomeProtect. They issued the renewal notice in plenty of time and the automatic renewal/debit… Read Full Review

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★★★★★

“great easy renewal ”

Written on: 12/05/2020 by lambell (1 review written)

great service, i needed to renew my home insurance and i called the customer service number. the experience was easy and clear and i was happy to renew… Read Full Review

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★★★★★

“Fast and Affordable”

Written on: 12/05/2020 by Hungryboy (1 review written)

I reduced my home insurance by a significant sum by a short online proposal that took no time at all. A direct debit was then set up to make it even more affordable… Read Full Review

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★★★★☆

“Efficient process”

Written on: 12/05/2020 by 294Sullivan (1 review written)

Happy with the process, efficient and quick, no issues. Kevan Witts… Read Full Review

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★★★★★

“Although I haven't needed to claim, the initial...”

Written on: 12/05/2020 by Paulyd1976 (1 review written)

Although I haven't needed to claim, the initial purchase and annual renewal processes were very simple. I found the cover to be flexible to my needs particularly for cover for outbuildings… Read Full Review

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★★★★☆

“Helpful Staff”

Written on: 12/05/2020 by 328Cochrane (1 review written)

Very clear information. The member of staff I got on the phone was incredibly helpful and was able to answer any questions I had about my cover and the wait time to get through was very reasonable. It was very easy to make any changes to my policy over the phone and it was very quick, although I am not able to comment on making any claims from my policy… Read Full Review

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★★★★★

“Easy and cheap”

Written on: 12/05/2020 by 6677mark (1 review written)

We compared the quote with another provider and Home Protect was way cheaper. We had auto renewal so that was certainly easy to achieve… Read Full Review

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★☆☆☆☆

“Nightmare!”

Written on: 12/05/2020 by Quirkes (3 reviews written)

Cheap and easy to take out a policy with them but a nightmare when I had to make a claim for the theft of a precious piece of jewellery (a specified item). Their third party claims department (Davies Group) used every excuse in the book (hiding behind policy ambiguities) to refuse the claim, despite my providing everything requested, and then only after numerous unreturned calls and unanswered emails over several weeks. I will be taking my case with HomeProtect to the Insurance Ombudsman… Read Full Review

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