HomeProtect Reviews - www.homeprotect.co.uk

CI Tower St George's Square New Malden, New Malden, KT3 4HG
★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“No hassle insurance ”

Written on: 21/02/2020 by English344 (1 review written)

The best and most sensible house insurer to deal with. No fuss with my quirky house and reasonably priced unlike other companies who seem to think the inner Hebrides is On the moon and that someone 400m above sea level on a hill represents a flood risk!… Read Full Review

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★★★★★

“Very easy, great service ”

Written on: 20/02/2020 by Sarahhhjp (1 review written)

It was so easy to renew and I was offered a competitive price. Documentation provided is clear to understand… Read Full Review

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★★★☆☆

“communication between departments”

Written on: 19/02/2020

Frustrating this year renewing home insurance. We are in the middle of work being done as a result of a claim for subsidence and this was indicated on the renewal information but boxes about previous claims for subsidence had been left empty. When I pointed this out it resulted in a £350 increase in our quote although the company has known about this claim for over 18 months.I was also asked all sorts of questions about the details of the subsidence which are contained in a report which was… Read Full Review

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★★★★★

“excellent service and price”

Written on: 18/02/2020 by ladydragon50 (1 review written)

I have found them to be an excellent company, not only for there service, but also for there price. They keep you up to date with all changes with in there service and with your policy… Read Full Review

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★☆☆☆☆

“Shop Around Don't Use Home Protect - Terrible Claim...”

Written on: 17/02/2020 by idGreer181 (1 review written)

Home Insurance - Contents, Legal Protection, Accidental Damage. We had a claim on the policy as my partner was mugged in Central London at night. They made him feel like a victim again took over 3 months to settle the claim. They wanted police CCTV so we requested from Met Police who were brilliant, but unfortunately don't release CCTV to insurers. The insurers told us our claim may not be valid without evidence. We eventually got the payout. During the whole process we never received call… Read Full Review

By Homeprotect

Written on: 19/02/2020

Hello idGreer181,
I'm sorry to hear that your experience with Homeprotect did not meet your expectations. I am happy to look into this for you if you email me your policy number to: [email protected]
Kind regards
Mona

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★★★★★

“Easy, Straight forward, good price”

Written on: 17/02/2020 by Cas61 (1 review written)

The online application for home insurance was very easy to complete. It covered all aspects of what would be covered, even having an easy calculation tool. The price was very good and I was happy that I could customize it to my needs. I particularly liked that I could cover my keys if lost. It has given me peace of mind. I am aware that certain questions need to be asked but it was difficult to get information about what the roof was made of and when built being a council tenant. I only need… Read Full Review

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★★★★★

“Excellent service ”

Written on: 17/02/2020 by Theresagriff (1 review written)

Had a brilliant response to my claim Very please excellent service Would highly recommend to family and friends… Read Full Review

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★★★☆☆

“Ok company, feel the price rise this year was a lot...”

Written on: 17/02/2020 by sharon_furr (1 review written)

Ok company, feel the price rise this year was a lot considering I haven't claimed, so had I not been too busy to get more quotes I probably would have gone elsewhere. Will search around once this year is up as don't feel that the price is justified… Read Full Review

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★★★★☆

“Home insurance ”

Written on: 17/02/2020 by Morgado (1 review written)

I have renewed this year but if the cost goes up again I will probably go elsewhere… Read Full Review

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★★★★★

“First class service”

Written on: 15/02/2020 by Gustafson161 (1 review written)

I’ve been unsure with home protect for three years now and what a great company they are responsive, great service, competitive, and completely focussed around the provision of. Great quality service. I would recommend hone protect to family and friends without hesitation. We have a few properties and this is by far the best of the insurance companies that we use and I’m looking to ensure that home protect insure all of our properties going forward if that isn’t confidence in this… Read Full Review

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★☆☆☆☆

“Horrendous claims experience”

Written on: 15/02/2020 by MikeLLLLLL4455 (1 review written)

I'm another of the horrendous should be 0 stars rating reviewer. We had our loft conversion dormer blown off in Storm Ciara which also caused damage to the surrounding roof and water damage to loft area and 1st floor. When we first applied to Home Protect for our insurance there is a pull down menu for flat roofs as a proportion of total roof area. Ours is about 20 percent but the menu was less than 33 percent or more than 33 percent, so we chose the lower one. Having declared the flat roof we… Read Full Review

By Homeprotect

Written on: 18/02/2020

Dear Mike,
I’m sorry to learn about your experience but appreciate the time you’ve taken to make us aware of the problems you’ve faced.
I've noted your review on Google too. We’ll be sending you a full response to your concerns, as soon as we’ve completed our investigation.
Your patience is appreciated during this already difficult time.
Kind regards,
Rav

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★★★★★

“Easy to arrange and great value for money”

Written on: 14/02/2020 by BiancaMuir1955 (1 review written)

I was very unhappy with the renewal quote from my existing provider so I looked around for alternatives. The cover provided by HomeProtect was more comprehensive than many other providers (e.g. Included basic home emergency and legal expenses cover) for a very competitive price.Obviously I cannot comment (and hopefully never have to comment !) on their claims handling service but everything appears very professional and I feel confident any problems will be dealt with efficiently. Hopefully… Read Full Review

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★☆☆☆☆

“WOULD NOT RECCOMMEND”

Written on: 14/02/2020 by anniemac122 (1 review written)

Would not recommend this company to anyone , my biggest regret is changing from Santander to this insurance . I had leak through a tile in my roof leading to a ceiling buckling underneath from water that had collected . this should have been covered under house insurance however I was sent round the houses only to be told they had decided it was wear and tear without anyone actually going on the roof to inspect the damage . I had storm peril and accidental damage cover to outbuildings however… Read Full Review

By Homeprotect

Written on: 14/02/2020

Hello anniemac122,
I am sorry to hear about your experience when dealing with a claim. I am happy to look into this if you can provide me with your policy number and email me
Kind regards
Mona

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★★★★★

“Excellent”

Written on: 13/02/2020 by 478Nicholson (1 review written)

Really impressed with the company. The call centre have friendly staff who speak clearly and are readily contacted. Haven't had to claim so far but dealings have been great. Overall extremely satisfied and highly recommended… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 12/02/2020 by andyarcher62 (1 review written)

Researched online for a good insurer and found your company. Website was easy to navigate and to complete. All documentation were received promptly and easy to understand. Excellent company to use. Best regards, … Read Full Review

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★★★☆☆

“Polite and Helpful ”

Written on: 11/02/2020 by Pikezy436 (1 review written)

Seems to tick all the boxes for my needs. Only time will tell if this is ok… Read Full Review

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★★★★★

“Provides excellent, quick service that others do not”

Written on: 11/02/2020 by Cheesewire (1 review written)

Each year I review all of my insurance premiums and suppliers. Looking at what I wanted for our property, Home Protect provided what a we needed at the price I was prepared to pay. Keep it coming on and provide the service people require… Read Full Review

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★★★★★

“Excellent services fabulously simple ”

Written on: 10/02/2020 by Peterson476 (1 review written)

An absolutely fantastically simple to renew which was great news, I can't be bothered with complicated renewal processes.Excellent service. The policy is exactly what I wanted and I would recommend this company… Read Full Review

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★★★★★

“Masao”

Written on: 10/02/2020 by 245Barr (1 review written)

I like this company it best company I ever have house insurance I recommended it for my friends and family… Read Full Review

By Homeprotect

Written on: 12/02/2020

That is great to hear! If you'd like to recommend us you can earn a gift voucher reward for doing so, all the terms and conditions and how to sign up are here https://www.homeprotect.co.uk/refer-a-friend. Thanks - Libby - HomeProtect

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★★★★★

“Excellent Customer Service”

Written on: 10/02/2020 by Nia475 (1 review written)

When due for renewal i went out to quote, nobody could come close and they answered a number of questions i had very efficiently… Read Full Review

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