The Internet Car Showroom, Hook, Hampshire

I saw Mini advertised by the Internet Car Showroom at £9,995 which was seemed a good price. I drove the 30 miles to go see it only to find that the sticker price was £11,495 when I got there. I had to wait a long time to speak to a sales person and his only explanation for the discrepancy was that "the boss likes to flex the prices". I wasn't able to test drive the car "because it's a Saturday and we're busy" and the car had some obvious faults but the salesman was keen to take a 'holding deposit' off me nonetheless. He went on to tell me that most customers are happy to pay a deposit just based on the photos they stick on their web site.

I was thouroughly unimpressed by my brush with this company and would recommend other car buyers look beyond the advertised prices because they may litterally be too good to be true.

Purchased 320 from them, part of deal was next service to be done by them at their facility. When I rang to book this, calls not returned, would not agree to do the work despite my having it in writing. Chief salesman worse than useless, totally unhelpful. Had to book service elsewhere, and just as this was done they reluctantly called me to say they would do it - but after 3 weeks of being messed about had already had work done in order to maintain warranty.

Letters to the two directors and chief salesman went unanswered. Disgusting customer service, don't go near these people.

the customer service was worst. the car bought had 5 major problems within the first 5 months. had to visit the garage every month worked so hard to buy my first car, bad luck

after looking for a used 3 or 5 series, thought we had struck gold with this company, great "online" prices, were not fooled as we were looking for 3 weeks and this is common as a hook to get you in, but they were in budget so we went down.

1st off they were friendly and helpful, the old boy that served us was ok and friendly, found a 08 318, nice price, no movement on the price at all so dont expect any more discounts, i feel this is the way they do business.

left to think about the car for an evening, made are minds we were gonna go for it, called them, said we will give them the asking price, got there took it for a test drive...got back to the barn, thats when it went all VERY WRONG!!! started the paperwork, the guy was very quick to take £1k deposit off us, then he disapeared....came back stated " our boss has taken the car off sale, its too cheap hes not making any money on it!!! ", we couldnt believe it, we were told the day before by the salesman that they couldnt lower the price because they were only making £500 profit on the car?

very fustrasted, gave excuse off a leaving staff member altering the online prices? weird as we had about 3 members of there staff looking at the online price, and it never clicked then?!

they wouldnt tell us how much the car was now, they were taking it off sale (that was funny cus as we left it was put back on the forcourt!!)

got to say me and my wife were furious, it felt as they were just trying to get another £1k outta us!!!

just dont trust these guys at all!!

As a previous employee i would like to say that we were encouraged to write good reviews on this site.

had been looking for a 320d for a while, with specific colour and spec in mind and came across it on autotrader, left my contact details and Paul got back to me promptly, was up front about just taking it into stock and may have a delay with preparation, I was travelling from another country to see it and timing was important to me, a certain amount of trust was in play here as I am very fussy about condition and would have turned around had the car not been as clean as Paul said it was, we were not disappointed and drove the car away after sorting out all the paperwork, have to say very efficient setup at the internetcarshowroom and loads of stock to choose from at competitive prices, we were picked up from the train station and even had an offer of a pickup from the airport if required, overall the transaction was friendly, professional and I left as a satisfied customer and I guess that is what it is all about, have read the poor reviews here only after the fact so I guess different people have different experiences I'm just glad I didn't read them before.

Just picked up my new 318i bmw and couldn't be happier with the car, and the excellent friendly service provided by the company.

Paul our salesman was helpful and efficient without being pushy which was really nice as we've had problems before with other garages/salesmen.

The car was immaculate when we picked it up as it had been fully valeted, and all the extras that we had requested had been sorted without any issues.

We would definately use this company again as the cars are well presented and very competitive.

Thanks for such an easy and smooth purchase.

Zana Bognor Regis

Interesting to see so many bad reviews for this place, should of read them first, will not be repeating my mistake, and not forgetting the abusive salesman, and the non existent customer service.

I visited The Internet Car Showroom after being told about them by a couple of friends that had bought cars from them in the past and were very happy, after viewing a number of cars on their website i decided it was defintly worth a look so headed down and was pleasantly suprised at the number of cars that they had on display after i arrived at the showroom i was reeted by a friendly saleman who turned out to be very helpful after showing me round a number of cars and explaining the different specs and engine sizes available i decided on a 525d se after a test drive we agreed on a price for my part exchange and i picked my new car up a few days later and couldnt be happier i would recommend this dealer to anyone.

Saw some good cars on the website so decided to make a visit. I asked if it was ok to take a car for a test drive and was told i had to pay a deposit to "hold the car".As soon as i showed some negativity sales person was off. Seems a very odd way of doing trade!