The tomtom company is very elusive I asked a question had a reply that was not a bit of good, All i want to know is why the maps that I was told about are not on my go 520 it how ever a refurbished one but the write up said that western europe was on the item and it is not

have had this Tom Tom Go 520 sat nav for some time now and has not caused me a problem yet, sometimes it does take me down a wrong road but i am still to see a sat nav yet that doesnt do that. All the features on it work fine with my radio and phone. I am a heavy user of a sat nav and this has been the best one i have ever had. 10/10

Do not buy a Tom Tom, I have been trying to get support for mine for nearly 5 months, they are completely useless and now trying to blame my mobile phone, when it is the same one I have always used, even when the tom tom worked ok. The device keeps switching off and the support people haven't got a clue. Its all ok when it works, but as soon as you need to contact support you don't stand a chance.
I am also paying for traffic info but this isnt working and they will not refund my yearly subscription, support is via email and one simple question takes days to respond to. My honest advice is that you go elsewhere, ok you mget bad support with someone else, but you certainly don't want to rely on these. Good luck !

I am returning the Tom Tom Go 520 to where it was purchased as cannot wait any longer for customer service to resolve the problem. Shame as generally I was happy with the product. Loved the tom tom, especially as can use hands free facility with mobile phone, not impressed with tom tom home. Tried to update maps through tom tom home it has wiped out all of my maps, so can no be used. Tom tom customner service dont seem to know the answer and have said will get back to me????

This has got to be the most unreliable bit of electronics that I have ever purchased.
It is very glitchy. The speaker options work intermittently, the FM transmitter works intermittently. After updating on line the update was supposed to give a more accurate global positioning, now every time I pass a lay-by it shows that I drive in it, not the end of the world but very annoying.
The battery died after 6 months and was replaced under warranty.
The charged died shortly afterwards and was replaced by a very helpful Halfords (so glad I have not purchased this online).
The automatic night time mode has stopped working.
The internal speaker is very distorted.
The latest problem is when in the navigation screen it keeps reverting to the main menu, all you can do is press done to go back to the navigation screen, Tom Tom say that after going away to have the battery replaced it now needs updating, I did not expect them to return the set in a none functioning state.
When entering a post code I have run the accuracy along side Telmap (which came with the Blackberry) Telmap gives more options with a post code, so is more accurate.
I have contacted TomTom customer services regarding this and other map issues who were very unhelpful.
Be careful if you update your TomTom and you have another map saved on an SD card if you also update the one on the card (the software does allow you to do this and there are no warnings) you can muck up your existing version as I found out (all sound was lost).

Easy to use, regular web updates. Owners can send in their corrections, and you have the option of subscribing to live traffic updates via tomTom or just stick with the ones that the radio broadcasts.
I'd recommend it. The user-contribution updates are good. I'd like a shortcut button to automatically pick an alternative route instead of having to go through a few menu options, though.

Well recomended by me as I use is every day in my job. Easy and simple to use, the wide screen is fantastic, 3 dimensional view and zoom in and out are very practical to avoid the traffic and find short cut, gps pick up the signal very fast.

I recommended the Tom Tom GO520 and TomTom 720 to all my friends and they are all extremely happy with it. As a former map user I can honestly say that I'm never going back to a map again.

First time used told us to turn right at a major junction, should have been left, does not do what it says on the box. Also expected to receive 1 year updates of traffic camera alert, told no, that it was a one off download. When asked to speak to supervisor I was told not policy to hand calls to supervisor, when asked for telephone number of Head Office, told they don't give out the information. Will not buy again and will recommend friends to go elsewhere or buy a map.In my opinion it is not worth the money.