Online Car Parts Reviews - www.onlinecarparts.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible company”

Written on: 19/01/2021 by Misterkempengland (1 review written)

Terrible company. Also Germany based They use a .co.Uk misleading people into believing they are a Uk based company, in fact all orders are dispatched from Germany and take an extremely long time to arrive. They do not respond to emails, however are very quick to respond to negative reviews left online. Blaming everything on COVID rather than admitting they are misleading customers into unknowingly use a German company… Read Full Review

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★☆☆☆☆

“Wrong parts supplied according to registration”

Written on: 29/09/2020 by Pokemon151 (1 review written)

I should have read the reviews before ordering from "a foreign country" Ordered a part using the registration number. Part arrived and was 1mm thinner than original. Returned part and the hassle trying to get compensation as the responsibility is passed back to the buyer. Don't even believe it has been passed on the warranty people. If this were based in the UK a far more professional approach would have been taken rather than saying I should have checked the EOM and VIN numbers first when… Read Full Review

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★☆☆☆☆

“Wrong products sent, now I have to wait to get my money.”

Written on: 29/09/2020 by FlorinD80 (1 review written)

I have ordered a suspension kit ESEN SKV 04SKV250 for my audi A6 C6 Avant and a week later I received another one STARK SKSSK-1600005, a kit that will never fit an Audi A6 because it is made for an Audi A4 and all the arms are shorter. Even thou I told them on the phone about the mistake they still insist that they have sent me a correct replacement(I was never asked if I wanted a replacement) and now I have to wait for them to collect the items and inspect them before I can get my money… Read Full Review

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★☆☆☆☆

“Awful parts and customer service”

Written on: 22/09/2020 by DavidOBrien123 (1 review written)

The part I bought didn't work. When I sent it back, it took 6 months of back and forth with them to only receive a partial refund. I would strongly recommend never using this company… Read Full Review

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★☆☆☆☆

“Worst company I've ever dealt with. ”

Written on: 25/08/2020 by ricardoosborne (1 review written)

Ordered parts (showing as in stock) on Friday for next working day delivery. It's now Tuesday and their website shows the order status as (transferring between warehouses) I've sent numerous emails and messages, which they have ignored. Cant even cancel so I can order elsewhere. Worst company Ive ever dealt with. Will never never, ever use them again. German company by the way which I didnt realise when ordering… Read Full Review

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★★☆☆☆

“Don't be miss led”

Written on: 25/02/2020 by Ants100 (1 review written)

I ordered some Febi Bilstein rear drop links for a Honda Civic (shown as in stock on their website) and paid £8.45 postage expecting a prompt delivery. One week later I finally receive delivery of some drop links made by a company called Stark that I have never heard of. The parts will fit the car but look like cheap alternatives whereas the Febi Bilstein ones look like O.E parts, which is why I ordered them. While researching this brand online it transpires from various forums that this is… Read Full Review

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★☆☆☆☆

“Avoid! Cheap parts that fail!!”

Written on: 10/12/2019 by Claire5989 (1 review written)

Needed a mass air flow sensor found this site! A uk site only to find out they are a German site and shipping from Germany Part arrived about 14 days later very cheap looking and failed 5 days later!! Warrenty department supposedly looking into getting me a refund! Hopeless customer service avoid so many bad reviews… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/11/2019 by BobDoyle (1 review written)

One small item (valve stem rubber) not molded correctly wouldn’t replace because I had started to use some of the other parts, offer £7 refund had to buy a complete set elsewhere for £26, couldn’t buy just one, told them to stick there £7. … Read Full Review

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Bobdoyle's Response to BobDoyle's Review

Written on: 04/12/2019

Went directly to the manufacturer and they apologised and replaced the part FOC within a day, that’s service something online car parts could learn from.

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★☆☆☆☆

“DANGER!!!! AVOID THEM”

Written on: 20/09/2019 by 132O'Brien (1 review written)

£25 part ordered over 6 weeks ago, charged additional £8 for delivery. I thought it had better be quick for that price. Their courier allegedly delivered it somebody called Mr Franks. Nobody I know and not a neighbour. Every time you contact them it's a new member of staff who just says they'll pass it on. They've asked me to jump through hoops submitting claims and declarations to the courier and promised deadlines have come and gone repeatedly. Now over 6 weeks later I'm still no closer to… Read Full Review

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★☆☆☆☆

“Sent an empty box and charged for goods. Only offered...”

Written on: 16/04/2019 by CoryFernandez (1 review written)

Sent an empty box and charged for goods. Only offered partial refund which still has not arrived. Gave me the runaround for weeks and same excuses from all staff. AVOID! AVOID! AVOID!!!!… Read Full Review

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★☆☆☆☆

“DON'T USE”

Written on: 11/03/2019 by Mitchell7 (1 review written)

AVOID AT ALL COST. TIME WAISTER DOESN'T ARRIVE ON TIME TAKES FOREVER TOO MANY EMAILS AS CONFIRMATION OF PAYMENT WHAT A JOKE… Read Full Review

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★☆☆☆☆

“Don't like and won't use again”

Written on: 02/03/2019 by Alexpov (1 review written)

The order were sent by two shipments and one went to Germany instead of Cyprus. Thus, it came back to the seller and it took about 4 extra weeks to come. But even the one with "the right address" came after 8 weeks. Worst of all, that packaging is awful, only carton. So one box was damaged by rain (not surprised for 8 weeks trip). As a result brake disks and pads got rusty. It cost 1 hr work and 60eur to clean it and prepare by a dealer. But they still squeaks. The company offered me 3%… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 07/12/2018

I received the wrong part and asked for a refund. Edplained the whole situation 3 times and provided all possible pictures to 3 different people. The case is going on from 19.11 and still no refund. Worst customer service ever. This is a joke of a company. Don't waste your time… Read Full Review

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★☆☆☆☆

“Dreadful company. ”

Written on: 03/10/2018 by Pauly77 (1 review written)

Ordered parts a month ago today. I was contacted by email three days later advising that one of the parts was out of stock and they tried to sell me more expensive replacement. I have emailed them 5 times with no reply and telephoned them only to be told that they are awaiting part for Despatch. I have still not received three other parts already paid for also. I would respectfully advise anyone reading this not to engage with them. … Read Full Review

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★☆☆☆☆

“BEWARE of this company”

Written on: 11/09/2018 by WClayt (1 review written)

i purchased items from this company on Aug 12 and it is now Sept 11 and they have still not arrived. after calling customer care multiple times and speaking to a manager i am told they do not know where my parts are or when they will be delivered and i just need to wait. there is no sense of urgency or desire to find out where my items are. They will not offer a refund or send new items. disgraceful service… Read Full Review

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★★★★☆

“control arms”

Written on: 04/09/2018 by mordecai (1 review written)

A lot cheaper than ebay and came well packed within a week of ordering… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 25/07/2018 by Carri1944 (1 review written)

Ordered two front track rod ends and paid for express delivery. 8 days now and my parcel has gone from Germany to Sweden and now it's on its way back to Germany. Made a complaint and requested a refund, was told to refuse delivery and once they receive the goods back I'll get a refund. Think I have more lucky running for President of the USA… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE !!!”

Written on: 12/12/2017 by Murphy1985 (1 review written)

Car parts advertised as OEM or Brand parts are nothing more than cheap Chinese copies that turn up late several weeks later. Just buy your parts elsewhere you need to AVOID this retailer. I got taken in with a fake TRW Control Arm / Wishbone Bushing, it was nothing of the sort and had to be replaced after being on my car for only 8 months… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 16/11/2017 by SadCustomer1 (1 review written)

I had ordered German Manufactured tail lights, the delivery got to me very late and to my surprise, they had sent me low quality Taiwan made lights :( - I contacted them and they said that "we are now informing you that we are partners with Taiwan makers" I asked them for a refund as I had not paid for Taiwan made lights and that they had assured me that they were manufactured in German- I have not had any response from them since that day… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 05/10/2017 by fineanddavid (1 review written)

ordered a brake caliper told i would have it in 3 to 5 working days,more like 3 weeks,the reviews speak for them selves,never but from this outfit again… Read Full Review

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