Euro Car Parts Reviews - www.eurocarparts.com

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Latest Reviews

★☆☆☆☆

“Never going here again ”

Written on: 04/08/2020 by Welshmun (1 review written)

To summarise, waited over a month and then got an email asking me to review product I didn’t have yet, emailed various amounts of times to the customer service address they provide no reply, went to the branch and was told to contact customer service ? So I was going in circles, they gave me a phone number with a ridiculous waiting time on it, found online chat which kept cutting out and I couldn’t speak to anyone Finally returned to branch demanded I have a refund or the product, I was… Read Full Review

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★☆☆☆☆

“Preston Delivery Wrong”

Written on: 22/07/2020

I received a delivery today 3 days late (I did pay for next day) but not overly bothered by that, the van driver (Euro) handed the items over and I noticed they had given me 4 wheel bearings instead of 4 kits (8 wheel bearings, seals, lock washers, hub nuts) so I showed him the order and delivery note and what had been delivered, he was nice enough and said speak to the office they will sort it out and get them to you, I then waited on the phone for 15 minutes and spoke with the Preston branch… Read Full Review

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★★★★★

“Exchange Car Battery”

Written on: 03/07/2020

I recently purchased online an incorrect car battery from sister company Carparts4less The Hayes branch manager was very helpful and proposed that I come to his store and exchange without my obtaining authority at the same price which was a good deal including a bonus discount I came the next morning and exchanged with no problems and the staff were cheerful and courteous All in all a very good service… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 18/06/2020

great prices, but absolutely no customer service at all. E mails are ignored. Messages on Facebook ignored (but read) Chat is a total joke 80th place in a queue after a long wait it resets EIGHT times !! I buy a lot of products this is the first time I've needed to contact them ! certainly never again. tons of companied with decent service… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 11/06/2020 by Suzie777 (3 reviews written)

Poor customer service… Read Full Review

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★☆☆☆☆

“Wrong parts”

Written on: 10/06/2020 by JaniahKendall (1 review written)

Ordered parts and wrong one arrived got a ticket and now stuck in limbo between their online and telephone system, 2 months later and no communication… Read Full Review

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★☆☆☆☆

“Not a good experience,”

Written on: 12/05/2020 by Veterans (1 review written)

Ordered my parts 25th April, paid for next day delivery because was car was in pieces and wanted it done quick, so thinking I would get my parts 27th April latest, nothing gave it a few more days nothing, I tried the chat on their website, but there were 173 people in the queue, so tried to phone daily, and use the chat, eventually I got through to customer services the lad was very nice and told me I had to speak to the Edinburgh depot, which I duly did when I told the lad my problem, he said… Read Full Review

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★☆☆☆☆

“Orders taken and not processed for weeks”

Written on: 04/05/2020 by piotrek_p (3 reviews written)

I have placed an order on 15 April 2020, money taken immediately. No order was processed till today, tried to phone customer service to discuss - 8 times over the period of 2 weeks and each time I was either on the phone for 50 minutes or I was disconnected by the machine saying "no one available to answer, please phone later". If you are not a garage, you cannot go to the branch even if item is in stock, instead you need to wait for 4 weeks till they will process your order. I have also… Read Full Review

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★☆☆☆☆

“3rd time terrible service- Im off ”

Written on: 22/11/2019 by EdPie (1 review written)

Awful service, ordered Brembo pads - got used no name brand in a dirty box ! Ordered Next day on Wednesday with car in bits , Thur no delivery , refunded £3.99 , Friday 1/2 the parts I ordered with the rest on Monday … possibly . Customer service is a joke . I will not be using europarts again… Read Full Review

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★☆☆☆☆

“impossible to work with - worst experience ever”

Written on: 20/11/2019 by branavkanaga (1 review written)

worst experience ever! purchased a pair of headlights for my vehicle. 6 weeks ago, gave it to the garage to fit. as soon as i got the car out of the garage i was aware of a few problems 1 - the projection of the lights were not correct - would most likely fail an MOT 2 - heavy condensation in the lights (within minutes) 3 - the lights were very weak the garage who fitted these lights, also agreed that these lights were well below standard, advised me i should take them back for a refund. I… Read Full Review

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★★★☆☆

“Oil filter”

Written on: 15/11/2019 by Jack4450 (1 review written)

I bought an oil filter for my BMW from the Nottingham Road shop. When I got home I discovered the oil filter supplied was a used one that had been returned or exchanged by a previous customer. Disgusting behaviour by staff. Annoyingly, I had to travel over 6 miles for an exchange. Customers beware. This was a one off but I could not believe it happened… Read Full Review

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★☆☆☆☆

“Avoid like the plague ”

Written on: 16/10/2019 by Iantat (1 review written)

Customer service???? What a load of BS!!! Purchased a set of rear brake pads and discs for my BMW on the 4th Oct 2019, received the pads within a few days, no discs though!! Received an email saying "Dear Customer, Thank you for placing your recent order, Sometimes no matter how hard you endeavour to get it right, it still goes wrong... Unfortunately our dispatch warehouse has found one of your items to be out of stock. We do work hard to ensure that our stocks are correct and we are able to… Read Full Review

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★☆☆☆☆

“Appalling level of service”

Written on: 10/10/2019 by Guest333333 (1 review written)

Attended the Shrewsbury store and after being kept waiting for several minutes in the shop front together with other waiting customers (despite ringing the counter bell half a dozen times) we were 'greeted' by a staff member who didn't even apologize for the delay. Wanted a part for my Mercedes car and the staff member looked very briefly on his computer and grunted that they didn't stock it. When I asked why he muttered 'we don't do Mercedes' and walked off. I contacted the local Mercedes… Read Full Review

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★☆☆☆☆

“Terrible company ”

Written on: 15/04/2019 by Maximilliana394 (1 review written)

Terrible company. I ordered front and rear discs and pads. When I received them the front pads where faulty. I contacted euro and was told they would be collected and a replacement sent out. I hadn't heard anything for a few days after they where collected so I contacted euro who told me they would get someone to call me back. No one called me back so after contacting euro again I was told they didn't know what was going on and they would find out and get someone to contact me. Its now been… Read Full Review

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★☆☆☆☆

“Faulty item not refundable ”

Written on: 01/04/2019

Ordered an item that was supposed to be new but on closer inspection was old and used. Item was also faulty and not fit for purpose. Returned fir refund but was told it had been used so not refundable. Did I have to say you will have to use an item to confirm it is faulty? Also rude staff and manager and overall experience was delectable disgusting and disgraceful. Never recommend… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 28/12/2018 by Beauc29 (1 review written)

Worst customer service I have experienced in the UK ever. When they tell you and agree that what happened is a mistake from their staff but they can't fix it or compensate for it and basically just ask you to just accept it and live with it, then you know the level of care they give to their customers… Read Full Review

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Was this review helpful? 1 0
★★★★☆

“Delivery ”

Written on: 22/11/2018 by Jodie123456789 (1 review written)

Slow delivery- I paid extra for quicker delivery , only to be told that my part wasn’t in stock and they had to pre order it. Actual delivery - Extremely happy when the item did come, I wasn’t home so they delivered to my neighbor and sent me an email with all the details. Now to get the part fitted! I would recommend Euro Car Parts to friends and family… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 17/08/2018

Shocking service, poor communication and total lack of concern that I will have been kept waiting three weeks from order date for a battery to be delivered to me. If you live in Europe don't bother ordering from this company. They tell you delivery times, by DHL, and then nothing happens until DHL gives a much longer delivery date. The first battery was damaged on arrival in France. Nobody informed me. The website site gave estimated days to deliver, rubbish. Several expensive phone calls… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 06/06/2018 by Drakee40 (1 review written)

We were looking for a fuel injector for our car, we looked on your website on 5/6/2018, the part was advertised for £254, we looked around and worked out this was the best price as we could apply a discount code to receive an extra 33% off. When we went to order on 6/6/2018 the part wasn’t available on line. The part that was offered was £314. So we phoned the store to ask if they part on 6/6/2018 should be available. The employee of eurocarparts said he would speak to his manager and phone… Read Full Review

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★☆☆☆☆

“Atrocious online service”

Written on: 31/05/2018 by Gerrymccloskey (1 review written)

Delivery service is absolute rubbish, dont waste your time with it. I ordered service parts and oil on May 20, payment was taken and I waited, 5 days later I went into my account to see why it hadnt arrived, it still said order processing. I rang the next morning, after 25 minutes I got speaking to someone who said she couldnt understand why DHL hadn't picked it up but that she would make sure it was rectified. 4 days later my account said order processing, back on the phone 1 HOUR and 15… Read Full Review

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