The easiest thing for me to do is work through each event: Bar Crawl: How you detail this on your website is really misleading! Confused to how this worked, I called your contact associated with this part of the package, thinking we would have some guidance? To be told ‘just walk around and turn up’. The best thing about this, all the places listed for VIP access where free to walk into??? Absolute no value and can’t see what benefit it had to the stag party. Misleading advertisement! Go Karting: An absolute joke. After a 30 min drive out of the city, to a coach cost of circa £300, to turn up to a rundown shed with the world’s smallest track. Karting Nation & Team Sport are just 2 of the other places sourced very close to Gateshead and both having a reputable name. Why send us out so far to an absolute shed? Absolute disappointment ! Female Stripper: HAHA, one experience that will never be forgotten, for all the wrong reasons. Reading this, you might get a laugh out of it to! So we turn up at a Karaoke bar, yes, we were confused also. After a couple of minutes and a call, I then meet with someone. We are then taken upstairs to a function room and asked to pay our “compulsory £10 drinks package”……really?! When I asked her why we have to pay, she explained that part of the money goes towards the room hire and it should have been explained to me. Anyway, why her friend sets up the music on the adjacent TV through YouTube, the stag is taken up to the make shift stage arrangement. The dance begins only to be awkwardly stopped, due to YouTube buffering ! wow ! We got to a point where her friend is stood playing music through her iPhone ! Extra £150 expense with a very, very awkwardly performed strip ! Bubble Football: 10AM shout after a heavy night, but all good, they had a bar onsite. So to sum it up, There only saving grace, was the hotel. However, they can’t even thank themselves on that one, that was thanks to Covid !

Booked a hen do for 2020 was cancelled due to covid was told I could have a full refund or to re book, didn't confirm they tried adding more money on as they could not get rooms for us so we was told we would need to pay for a whole extra person per room, so we decided to only do the activities with them and was then told we could not have a refund on any extra paid, nothing was confirmed so they was not losing money but want to keep ours. If I don't get my refund due I will be seeking legal advice. So I would not book with these people! Go to somewhere else, they just want to keep your money! Was only booked like this so it was stress feel and it is not.

Absolutely disgusted with this company. Booked an event for a hen weekend and 2 days before we are informed it’s not going ahead and that we will only get a smaller amount back than we paid or we can go next year! Quick to take people’s money but certainly don’t like returning it! Avoid this awful company.

After booking a hendo For May 2020, freedom contacted us to let us now he could no longer go ahead due to the event being cancelled, ( with covid rules) at this point as they cannot provide the service you would think you would get a refund in full for what you have paid? However freedom does not think this is the case. After over a year of waiting for a resolution freedom has offered a partial refund, minus £24.50 off each person which is over £500in total . They say it is because they have paid deposits, however as the event was cancelled I do not believe that this would’ve been refunded to them. This hasn’t been resolved yet but will be getting legal advise as this has to be the worst company I have ever dealt with

I had a team booking for 2 events in Barcelona as part of a Hen do package. This cost £100 in total. The Hen do was due to go ahead in June 2020 - obviously due to the current circumstances with Covid 19 this could not go ahead. I tried to contact them regarding the monies that were paid but they refused to talk to me and would only speak to the group leader. With this the group leader contacted them and they said they cannot refund the monies for this and can only change the date or location of the event. This we were obviously not happy with and pushed them further. I lost patience with them and decided to do a claim back through my bank. My bank refunded me the monies straight away and said they would investigate the matter with Freedom Ltd. Since this Freedom have emailed the group leader to say they are disputing my chargeback and as a good will they will refund all members £75 of the £100 paid as the £25 was the deposit and it goes towards their contracts with the companies that we were using (Freedom Ltd being the middle man). They then again wrote to the group leader and said they had been successful with the claim back and they had the monies in their account from my claim. With this i checked my bank and no monies had been taken from my account, so I called the bank to see what was going on. The bank then told me the claim had been marked as resolved a month ago. I have had no letter from my Bank to state that the claim has been unsuccessful my side, and therefore they deemed the claim as won on my part. I am absolutely furious with what they have said about getting the monies back from me just so they can keep part of the other members monies - this would have been around £200 if the rest of the party agreed to their completely unreasonable offer of a part refund. If I could give 0 stars I would. I think they have been completely unreasonable in the horrific time. I WOULD NOT RECOMMEND THIS COMPANY......AVOID !!!!!!

Having been invited to a hen do, Freedom contacted me with my invitation to pay and a suggestion to pay for others and so I paid for my two daughters accounts as well as my own. The wedding has had to be cancelled and despite the planned event being more than 6 months off and it was only booked in September I am being told I cannot have a refund of any description. What is so massively unfair is that several of the invitee's had only paid a £5 deposit, if they don't get charged extra for their cancellation why am I not entitled to a penny of my nearly £536.70 back? Am I livid? Yes. Do I think this is remotely moral? Definitely not. Would I recommend, use or attend a Freedom event again? Definitely not.

I would not recommend it. The boat turned up to be different to the one on the confirmation. That resulted leaving 30min later due to chaos created (everyone was searching for the wrong boat!). Boat was small with DJ and music playing only upstairs. If you were sitting upstairs (too busy on the roof) you could barely hear the music. Only thing that was good was the food. Overall experience not very nice. Boat staff not friendly (apart from lady serving food). Definitely not worth the money and I wouldn't call it Booze Cruise as it is not fun at all! Very disappointed :(

Very disappointed with service and activity as a whole. We arrived and it took someone over 15 minutes to come greet us, once we had been greeted the staff were really disinterested and did not appear to want to be there, they started playing football midway through our activities. There were no signs, we were not even sure that we were on the right location when we arrived. The bathrooms were not opened until 12pm, activity started at 11am. There was no rubbish bins provided. The descriptions of the activities on the site were not what was available on the day. The description said 2-3 hours of activities and after an hour they had run out of things to do. The cost of this activity was in my opinion extortionate for something I could have run in my back garden.

The nude life drawing was a great laugh and so was the shopping day in brentwood however the Saturday nightclub evening let it down completerly. Freedom recommended us to go to a nightclub in Loughton called Luxe, we lasted there for 5 minutes due to the sewage smell of the nightclub, freezing premises where you literally felt like you were in a freezer and rude staff that did not make an effort at all to even be slightly polite.

Book hotel and beer babes Nottingham, Hotel fine no problem, beer babes are sub-contracted out by freedom, they were fine for 30 mins, then one of girls taken ill, As older group 35-60 Years of age made sure she ok and got home ok. Other girl struggled after only really getting drink, Nothing else, not giving service we paid for, I asked her if she wanted to go due to her being on her own, she said yes, We asked how she getting home, she said she was driving so she left us, I texted the company with situation and said I would be in touch for refund. The reply day after was amazing to say the least, We were not getting a refund due to the fact we had turned up drunk apparently, we had been fighting, throwing glassed at the girls, Shouting at girls, etc, amazing throwing glasses and fighting and no authorities involved. I could not believe what I was reading and challenged this as a joke as we had made sure girls got home OK, I decided could not deal with the sub-contractor of freedom, and would only deal with Freedom as it was them I had paid, Freedom just takes sub-contractors word and are no help at all. Please think before booking. Cannot comment on other activities but if things go wrong through no fault of yours, Then this is the response to refund request.

The one and only good point - this was booked in the day before as we were let down by another company. Now the bad bits. 1. Model certainly wasn't a 'hunk to ogle over' as advertised. In fact he was quite the opposite. He made our party feel quite uncomfortable 2. No bottle of bubbly as advertised 3. No certificates as advertised 4. Class was 60 minutes instead of 90 yet still the same price 5. Art materials were ONE pencil, a rubber, sharpener and GRAPH paper ????? 6. Total rip off 7. Took me a month to get a measly £30 back as compensation Whatever you do - don't book with freedom

freedom put together a package for my sisters hen do in Essex. We got to the hotel which was lovely wasn't able to check in till after 3 which was a inconvenience but not a massive issue. They sheducaled shopping time but missed the fact Brentwood would cost us 35 pound per taxi for us to get there, from there to the day activity was another 42 pound for a taxi. The bubble mayhen was good ( but that was not freedom nights that was the guys at the leisure centre) we then had to get a taxi back to the hotel which cost another £22 per taxi. We booked our own dinner in Loughton near the club so we could save on taxis but considering its in the same town as the hotel did cost us another £22! After dinner we went to a pub as we had entry to a club for later. The email states 9:30 till 2:00 club is opened we turned up the luxe night club to be turned away and been told we had to be there at half 10 which didn't state on our hen do plan set by freedom nights, we then got told to pay £10 each to get into the club which we had already paid for. Ending up going back to the hotel! What a way to ruin a hen it only happens once in a girls life and we paid a company to make this stress free and for her to have a night to remember and this didn't happen! The response we have had from freedom nights are them passing the blame of saying they tried to get things closer together but I wouldn't say the disgusting amount we spent on taxis means it was close enough. I would never book through them again.

Where do I start?? Take no responsibility for things you pay them for and turn it around to be your fault or the venues fault!! Never known an organisation to email a customer and been accused of swearing and being abusive to a team member (which is not true) who is suppose to be upset. Even though call handler was rude towards us and also calls are not recorded so please be realistic I wouldn't waste your time or money with this company. Cheaper to organise yourself. Still waiting to hear how to take our complaint further

Absolutely awful and will never go back to this organisations!!! If it wasn't for us girls being mature enough to make a good weekend out of a poorly organised weekend by freedom I think it would of been the case of getting into our cars and driving home. On the good side hotel rooms were lovely but as for the spa.... err what spa..?? Treatments were cut short when they should of been 30 minutes, only 2 chairs to sit on for 10 women! Not sure if the therapist even knew what they were doing???? Alot of effleurage and nothing else..... told by freedom the hen would get an upgraded room, that didn't happen as hotel didn't know about it. Second night out at the place we all ate the food was raw (fish, seafood), cold, and place was empty plus the waitress kept say they were busy. There was only 14 people in the whole place!? No cutlery given as wasn't washed! TOTAL SHAMBLES!!! We had vip to club and was told we would be on the guest list and yes we weren't on the list, surprise surprise!! The girl that I spoke to didn't know anything about us being a hen do or even knowlegde we were coming, pretty much like the resaurant earlier. I can go on and on but freedom trust me you will be hearing from us by email of our full complaints.

I filled in a form on their website to get a price idea for some activities and have since been bombarded with emails, phone calls and answer phone messages. If I was considering to book with them that has definitely put me off, one follow up to an enquiry is ok but think I've had nearly ten and a 'provisional booking' for a venue when I've not responded to any follow ups. Far far too pushy, back off a bit!

WARNING I urge anyone considering booking a hen activity with this company to think again. After waiting for three quarters of an hour it was obvious that no one was going to turn up. After then speaking to the company who actually provide the activities we were faithfully promised a phone call back that we didn't receive that meant we we waited a total of 2 hours for nothing. This completely ruined a day for the hen which she will never get back and put a downer on the hen. Seriously... Think very hard before booking with this company!!!

I send my strongest message to avoid this company. All they are interested in is making a profit and are not interested in the customers at all. They have ruined my hen do. Do not use!