I'm having the same issue with the frdgie as both Peter and James, and find the best solution is to just turn off the ice maker, and let it that out for a day or two after it freezes up, than turn it back on. This solves the issue for a few weeks to a month. Another time it just wouldn't make any ice, and the tech updated the software which solved the issue, and mentioned to enure the bottom freezer was fully closed. I also remember that he changed a part or the entire ice unit, but can't remember which since I made the wife cover the repair bill since she wanted the frdgie in the first place.