The people at CameraWorld have decided that not going through the trouble of dealing with returns and refunds is worth the potential loss of future business. Even though they state on their website that they offer a 14 day return period, they simply ignore return requests. It would be one thing if they responded and perhaps gave you a reason as to why they won't accept a specific return, but instead they simply ignore your emails. And when I called, they guy I spoke to asked a couple of random questions while literally pretending to type something on a keyboard. Rather embarrassing.

Ordered online said product would be delivered 1/4 working days 5th day asked where my order is told no stock but took payment sham company taking your money for stock they don’t have STAY CLEAR

Having bought a panasonic tz80 digital camera on-line the new camera was delivered to me the next day brilliant service which is rarely seen today i would highly recommend your london shop for great service.As i live up in Scotland given the distance away it makes the service great. cant fault it.

Product marked IN STOCK is actually not in stock. Was promised this will be shipped after 2 days. After 2 days i had to call to check whats happening with my order and was told they still don't have stock. No apology, no solution offered - i simply have to wait. Not mentioning that the guy who picked the phone did sound like he doesn’t care at all. - other pathetic thing is that they charged me for next day delivery ! They charge delivery fee for 2000£ order. Huge disappointment. First and last time Cameraworld. Also you should change your mission statement.

They are selling products they know for a fact are out of stock. They will take your money and then send you an email stating the product is out of stock. But still to this day you can purchase the product on their website. The item was over £1000 and I’m still waiting for a refund. I wouldn’t recommend them at all. Thinking about reporting them to ombudsman.

Purchased used manual lens from online store, it was in better condtion than described and had been well cleaned. Item was well packaged and received in good time they used DPD.

I spent hours researching my next camera (settled on the Sony DSC-HX90V), followed by further eye strain research for best price. Camera World was definitely the best deal. Although their price matched a few other main retailers, Camera World came up top because their price of £299.00 included an official leather Sony case worth over £35 and a 16GM Memory Card (guessing around £20). I was concerned it may be too good to be true, but the 'kit' arrived just a day or two later and all as promised. Delighted with goods (although not tested out until Santa delivers it to me on Christmas Day!) Friendly customer service from a gentleman named 'Gaz'. Cheers.

Bought a used "as new" lens from Cameraworld at a price only little higher than ebay auctions, but with a 6-month shop warranty. The free delivery was outstandingly fast and trackable right to my door. 100% satisfied, and I don't normally say that!Will certainly use again.

Having found and read through their web site blah, I filled in the enquiry form for some equipment,around £2k worth. No reply after 4 days despite emailing them to request a reply. Several days later, still no reply. Do these people never read reviews? Waste of time and space. Avoid.

Bought a very expensive camera. Assistant had a blank vacant stare, not knowledgeable at all about this particular Camera or seemingly anything at all !! Seemed very reluctant to talk, almost if I was interrupting something. Very very off putting . Nevertheless I purchased and three days later sent it to repair centre under warranty. Decided to deal direct with Camera manufacturer instead of Camera World. Never again will I deal with these people.

I ordered a Domke bag, they called to say it was out of stock and would be 1-2 weeks max. I ended up chasing them over two weeks later and was told they would look into it and call back, they never called back, I chased the following day and they were very unhelpful and said it would be another few days at least which then became a week! Rude and unhelpful, apparently the website isn't linked to a stock system and this is in the Terms and Conditions, they guy actually said "if you do a bit of digging in there you will find it somewhere and you need to read them before buying" I pointed out it should be made clearer from the outset, and the very fact he said I would have to dig admits that it is unfair, not clear and misleading, his response was it will have to be left at that. I asked for the order to be cancelled, I await confirmation. Would not use again, would never recommend, their service is attrocious.

Ordered a kit at the chelsmford branch, they were doing an offer on a lens kit but didn't have one of the lens's in stock, they happily ordered it for me & took the full amount and I was told to expect delivery within the week. Called them a week later and they were going to call me back no one bothered calling, so I called again to be told they had no idea when they were getting the delivery! Very helpful indeed! All they could offer was a part refund so I could go elsewhere and order, appalling customer service, certainly won't be using this mob again!

I went to Wells st branch ready to purchase an expensive lens. The salesperson didn't seem at all interested and instead continued to unpack some bags . I asked him about the availability of the lens and was met with a snotty , haughty reply, that they hadn't stocked that lens as it wasn't popular. When I advised him that it was on their website , he replied that they don't have the same stock?! He was only interested in selling the more expensive L series version of the lens , which he dubbed as the " luxury" version......and that this version was so much better than the version I was after . ( well the web reviews beg to differ) . I've been totally put off ever visiting here again

Great service! What more can I say.....except I would recommend Camera World to a family/friend as they are friendly and knowledgeable about the products the are selling. Well done Camera World as the market is tough out there and you take customer service seriously!

At the moment I am waiting delivery of lightroom 3 from Camera World, I called to query the time it has taken and was informed "we have no outstanding software for delivery" when I askede when it was despatched I was informed that there were no records available as they are filed as soon as the transaction has been paid, so he could not tell me. When I remarked this was the third time I have purchased goods from them and the third time there has been a delay I was told "well the post office is the common factor not us" The persons manner was brusque and antagonistic and he said "goodbye sir"and hung up. Needless to say I will not be making any more purchases from Camera World.