Camera World Reviews

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Camera World
★★★☆☆
3.4
59.0% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Does not honour Return policy”

★☆☆☆☆

written by onewillburn on 05/04/2024

The people at CameraWorld have decided that not going through the trouble of dealing with returns and refunds is worth the potential loss of future business. Even though they state on their website that they offer a 14 day return period, they simply ignore return requests. It would be one thing if they responded and perhaps gave you a reason as to why they won't accept a specific return, but instead they simply ignore your emails. And when I called, they guy I spoke to asked a couple of random questions while literally pretending to type something on a keyboard. Rather embarrassing.

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“Take orders for stock they don’t have”

★☆☆☆☆

written by SageNewton455 on 12/10/2023

Ordered online said product would be delivered 1/4 working days 5th day asked where my order is told no stock but took payment sham company taking your money for stock they don’t have STAY CLEAR

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“Having bought a panasonic tz80 digital camera on-line...”

★★★★★

written by on 18/05/2023

Having bought a panasonic tz80 digital camera on-line the new camera was delivered to me the next day brilliant service which is rarely seen today i would highly recommend your london shop for great service.As i live up in Scotland given the distance away it makes the service great. cant fault it.

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“Products not in stock”

★☆☆☆☆

written by ItzelBarr on 08/03/2023

Product marked IN STOCK is actually not in stock. Was promised this will be shipped after 2 days. After 2 days i had to call to check whats happening with my order and was told they still don't have stock. No apology, no solution offered - i simply have to wait. Not mentioning that the guy who picked the phone did sound like he doesn’t care at all. - other pathetic thing is that they charged me for next day delivery ! They charge delivery fee for 2000£ order. Huge disappointment. First and last time Cameraworld. Also you should change your mission statement.

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“They are selling products they know for a fact are out...”

★☆☆☆☆

written by Tanand1 on 05/12/2020

They are selling products they know for a fact are out of stock. They will take your money and then send you an email stating the product is out of stock. But still to this day you can purchase the product on their website. The item was over £1000 and I’m still waiting for a refund. I wouldn’t recommend them at all. Thinking about reporting them to ombudsman.

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“Good Used Lenses”

★★★★★

written by BrittanyWilliamson on 12/09/2017

Purchased used manual lens from online store, it was in better condtion than described and had been well cleaned. Item was well packaged and received in good time they used DPD.

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“Efficient and Friendly”

★★★★★

written by on 23/11/2016

I spent hours researching my next camera (settled on the Sony DSC-HX90V), followed by further eye strain research for best price. Camera World was definitely the best deal. Although their price matched a few other main retailers, Camera World came up top because their price of £299.00 included an official leather Sony case worth over £35 and a 16GM Memory Card (guessing around £20). I was concerned it may be too good to be true, but the 'kit' arrived just a day or two later and all as promised. Delighted with goods (although not tested out until Santa delivers it to me on Christmas Day!) Friendly customer service from a gentleman named 'Gaz'. Cheers.

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“Five star product and service”

★★★★★

written by on 26/10/2014

Bought a used "as new" lens from Cameraworld at a price only little higher than ebay auctions, but with a 6-month shop warranty. The free delivery was outstandingly fast and trackable right to my door. 100% satisfied, and I don't normally say that!Will certainly use again.

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“Totally ignored”

★☆☆☆☆

written by Marshallev191 on 24/08/2014

Having found and read through their web site blah, I filled in the enquiry form for some equipment,around £2k worth. No reply after 4 days despite emailing them to request a reply. Several days later, still no reply. Do these people never read reviews? Waste of time and space. Avoid.

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“Beware”

★☆☆☆☆

written by Lukes11 on 21/03/2014

Bought a very expensive camera. Assistant had a blank vacant stare, not knowledgeable at all about this particular Camera or seemingly anything at all !! Seemed very reluctant to talk, almost if I was interrupting something. Very very off putting . Nevertheless I purchased and three days later sent it to repair centre under warranty. Decided to deal direct with Camera manufacturer instead of Camera World. Never again will I deal with these people.

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“Dreadful Service”

★☆☆☆☆

written by Squazle on 18/02/2014

I ordered a Domke bag, they called to say it was out of stock and would be 1-2 weeks max. I ended up chasing them over two weeks later and was told they would look into it and call back, they never called back, I chased the following day and they were very unhelpful and said it would be another few days at least which then became a week! Rude and unhelpful, apparently the website isn't linked to a stock system and this is in the Terms and Conditions, they guy actually said "if you do a bit of digging in there you will find it somewhere and you need to read them before buying" I pointed out it should be made clearer from the outset, and the very fact he said I would have to dig admits that it is unfair, not clear and misleading, his response was it will have to be left at that. I asked for the order to be cancelled, I await confirmation. Would not use again, would never recommend, their service is attrocious.

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“250 miles for what?”

★★☆☆☆

written by Middletonduff on 05/08/2013

This is the second visit to Camera World. They speak of their knowledgeable friendly approach. So my initial purchase was for a small filter. The filter was bought without even an acknowledgement. " I have travelled from Manchester to see what your operation was about" I said, hoping for some encouraging conversation to help make my mind up about parting with some serious money in the coming months. The blank expression and the pause for over 3 minutes when I broke the silence to ask for a bag for the £40 purchase. I thought maybe that was a one off. So I phoned asking for a battery pack for my D600. Yes we have one came the reply. Great I said I'm in London on Monday can I pick it up. I arrived with my wife and picked up the battery pack. I decided a new camera bag would be nice and politely asked would there be any chance of a discount if I bought the bag as well as the battery pack. Battery pack cost £200.00, the camera bag £64.00. Nope came the reply. What you wouldn't even knock £4.00 off the price? Nope sorry maybe in the 1980's but not now. Oh, I said, well that will be that then. Left and went to jessops and bought same bag for £50.00. Customer service costs nothing but can gain you a lot of business. They claim a lot but if you are travelling from a distance to get the "experience", be warned this is a mediocre shop with salespeople who are doing all the damage. No wonder most people are buying off the Internet instead of going down this road. In my opinion!

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Bstore's Response to Middletonduff's Review

Written on: 12/10/2013

What makes people think they have the right to a discount..? What makes you special, what about the 100's of other people that spend a lot more than you. Its a shop not a boot sale!

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Middletonduff's reply to Bstore's Comment

Written on: 12/10/2013

I expect nothing. But, that said as a shop owner I also aware that one of the ways to encourage regular business is to at times price match and make your customer want to come and do
More business with you. That way you gain customer loyalty even if your price is a little higher at times. Also a smile and I'm glad you have chosen my shop to come in. It doesn't matter if you come 30 feet or 18000 miles to come to my shop, the service you provide should make a customer want to spend.
That didn't happen here, nor did it happen on my last visit. I thought you would know this, but I guess that's why your just a "B"Store and not an "A".

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“Canon EOS600D Kit Online order”

★★★★★

written by nuttydogs on 07/06/2013

Ordered the Canon EOS600D with Sigma 70-300mm telephoto Zoom lens Kit. I received a phone call with the bad news that the zoom lens was out of stock followed by the good news that they would send the model up for the same price. Kit arrived next day within a 1hr time slot - brilliant. The assistant I spoke to was really nice and polite and I can't fault him. Would I go back to them - YES, would I recommend - YES. Currys were offering the same kit and between reserving one and arriving at the store they had sold out. I was then offered the same items but for another £20 and no free case. It's just a shame that they are out of my area as we don't have a shop like this nearby.

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“Very poor service”

★☆☆☆☆

written by on 19/03/2013

Ordered a kit at the chelsmford branch, they were doing an offer on a lens kit but didn't have one of the lens's in stock, they happily ordered it for me & took the full amount and I was told to expect delivery within the week. Called them a week later and they were going to call me back no one bothered calling, so I called again to be told they had no idea when they were getting the delivery! Very helpful indeed! All they could offer was a part refund so I could go elsewhere and order, appalling customer service, certainly won't be using this mob again!

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“Not helpful”

★☆☆☆☆

written by on 12/03/2013

I went to Wells st branch ready to purchase an expensive lens. The salesperson didn't seem at all interested and instead continued to unpack some bags . I asked him about the availability of the lens and was met with a snotty , haughty reply, that they hadn't stocked that lens as it wasn't popular. When I advised him that it was on their website , he replied that they don't have the same stock?! He was only interested in selling the more expensive L series version of the lens , which he dubbed as the " luxury" version......and that this version was so much better than the version I was after . ( well the web reviews beg to differ) . I've been totally put off ever visiting here again

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“Avoid!!!”

★☆☆☆☆

written by anon08 on 03/03/2013

I went into the London store 3 weeks ago to look for a camera. The man who assisted me was helpful but not all that knowledgeable about basic digital camera specs. I ended up buying a camera somewhere else. I went back to Camera World London to look for a lens for my new camera and got a different middle-aged guy who was downright abrupt in his manner, rude and just plain unhelpful. I asked to see a few lenses and by the third lens he was clearly irritated about having to do his job so I walked out and left him standing there mid sentence. Appaling attitude! Needless to say I won't be supporting them and they surely don't deserve business having staff with attitudes.

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“Great service!”

★★★★★

written by on 02/03/2013

Great service! What more can I say.....except I would recommend Camera World to a family/friend as they are friendly and knowledgeable about the products the are selling. Well done Camera World as the market is tough out there and you take customer service seriously!

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“mamiya rz67”

★★★★★

written by stevea814 on 14/09/2012

thank you to salesperson at cameraworld[wells st] for youre kind service and aftersales.camera is execellent and will be visitting again

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“consistently poor service”

★☆☆☆☆

written by on 23/05/2012

At the moment I am waiting delivery of lightroom 3 from Camera World, I called to query the time it has taken and was informed "we have no outstanding software for delivery" when I askede when it was despatched I was informed that there were no records available as they are filed as soon as the transaction has been paid, so he could not tell me. When I remarked this was the third time I have purchased goods from them and the third time there has been a delay I was told "well the post office is the common factor not us" The persons manner was brusque and antagonistic and he said "goodbye sir"and hung up. Needless to say I will not be making any more purchases from Camera World.

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“Every retailer has a couple of bad reviews!”

★★★★★

written by Diles on 17/05/2012

I wasn't put off by some of the reviews I read but applied some caution and made sure all my details were correctly entered when ordering and phoned the shop before hand to make sure there was a normal human being at the end of the line! I also checked the items were UK stock and confirmed the price too. Ordered around lunchtime, received a prompt text telling me my order was confirmed (nice touch) with the courier details included and the chance to change the delivery date by replying with a number corressponding to one of the dates given. I decided to stick with the next day delivery offered in the text (I hadnt chosen next day in the order so was pleasantly surprised to find this out). I got another text in the morning with another chance to defer delivery and an hour window was stated in the text which was brilliant! Did turn up in that time too! So less than 24 hours after ordering I had my new Canon lens, with a proper warranty, packaged extremely well, so all in all very happy and glad i used my common sense and managed to bag the price on the net!

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