Quidco Reviews - www.quidco.com

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Latest Reviews

★☆☆☆☆

“Cashback rate changed a few days later!! DONT TRUST QUIDCO”

Written on: 23/08/2018 by charandeep (1 review written)

I purchased on a 6% cashback for Victoria Plum, initially the rate and amount was correct, a few days later they changed it to 3% and told me to basically prove it was 6%. SO A WORD OF WARNING SCREENSHOT THE % RATE WITH THE DATE TO PROVE IT...otherwise you may not get the amount you think...Terrible service, they robbed me of took about £28 from me, but the amount of damage all my reviews will do , will be more than £28!!! You have been warned!… Read Full Review

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★☆☆☆☆

“Getting worse as time goes by”

Written on: 27/02/2018

Have been a user since 2010 when Quidco used to be a reliable and efficient cashback provider. My, how things have changed! Claims take forever to process if they get paid at all. Far more claims are declined without reason and the customer services department come armed with nothing but a cut and paste list of stock responses, mainly blaming someone else or simply stating that their not prepared to investigate your claim. Don't take my work for it. Google Quidco, you'll see my experience is no… Read Full Review

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★☆☆☆☆

“Cashback payments seem to take longer or get declined”

Written on: 19/01/2018 by JadynLamont (1 review written)

Cashback used to happen a lot quicker, it now seems that most transactions take months to process and then its hit and miss if you get paid. Sometimes cash back declined, I've queried and its been rejected without any valid reason. Check the reviews, there are some companies that pay quickly but is it worth that transaction if you fail to get the advertised cash back?. Probably not - maybe you should look at other more reliable & faster paying cashback companies. … Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 18/01/2018 by Blue55 (1 review written)

Firstly let me start by saying that Quidco used to be a good site. The process worked well and if you had a query, a dispute or a claim then the staff would deal with this efficiently and fairly. Recently however this level of service has disappeared. I’m not sure of the reason but I get the impression that they may have outsourced their customer service or perhaps they have significantly lowered their recruitment standards. The quality of the service provided has dropped to a level where the… Read Full Review

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★★☆☆☆

“No cashback :-(”

Written on: 23/11/2017 by KarenRees (1 review written)

Despite purchasing a combined buildings and contents insurance policy via Quidco back in May, cashback has been refused. It has taken 6 months to find this out and the retailer is stating that the cashback has already been paid to another referrer. Who? Why? No other referrer has been involved in the process, just Quidco. The only reason for choosing this policy was for the cashback. Will not be renewing and will not be using Quidco for my next purchase. I have tried to leave a review on… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 16/11/2017 by Marcalex (0 reviews written)

I'll never use Quidco again. Didn't honour the cashback they had advertised if I ordered food with Hungry House. Customer service don't want to know and take 5 days just to reply. Don't bother with them… Read Full Review

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★☆☆☆☆

“Not worth the hassle”

Written on: 13/10/2017 by 15Davidson (1 review written)

Been with Quidco for a couple of years. The promises of cashback appear very good but trying to actually obtain payment for legitimate purchases if a nightmare and customer service is of no help whatsoever. Try another cashback provider as there are plenty other much better options out there… Read Full Review

By Quidco

Written on: 03/11/2017

Hey @15Davidson
Thanks for your feedback. I am sorry to hear that you've had a less than satisfactory experience. We are are always working to better our service and value your feedback on those areas. I hope you continue to stick with us as we work towards those improvements.
Kind Regards,
Joseph
Quidco Company Representative

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★★☆☆☆

“Is Quidco going to pay up?”

Written on: 17/09/2017 by Sihetho (1 review written)

I open an ISA with Moneyfarm trough Quidco that was offering £130.00 cashback.The cashback should have been paid by the end of August ,so I waited and I sent emails to Quidco (no reply!) .I decided to involve Moneyfarm as the cashback is substantial and I have been told that the cashback was paid to Quidco on the 6th of September but on my account is still stating "The retailer is taking longer than expected to process your transaction. We apologise for the delay." I am very disappointed.Is… Read Full Review

By Quidco

Written on: 03/11/2017

Hey @Sihetho I am sorry to hear that you've experienced a delay with that cashback amount -
Delays really are a pain!
I would like to assure you that our payments team will already be doing everything they can to try and speed the process up and we hope to have an update for you soon.
As soon as we receive the commission that forms your cashback from the retailer, we will let you know via the notifications on your account.
Kind Regards,
Joseph Quidco Company Representative

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★★☆☆☆

“Stung for over £100 by Quidco”

Written on: 28/08/2017 by oyWeaver137 (1 review written)

I have been a loyal user of Quidco for over two years. In February 2017 I took a one-year broadband contract with Virgin Media through Quidco who offered £144 cash back. By end of March the cash back had not shown up so I raised a claim. When raising the claim I have had to select a lower amount of £20 because there is no other way to submit the claim in Quidco's system. In addition, there is note at the page which says that a different amount could be submitted later once the claim is… Read Full Review

By Quidco

Written on: 03/11/2017

Hello oyWeaver137 I am sorry to hear that your cashback was confirmed at an incorrect amount. When that happens, we will always be able to raise a claim to chase the missing cashback amount using the rates that were live at the time.
Should we not have a particular rate on record, we will always try and chase that further by requesting any evidence of the rate. If we still aren't able to locate the rate, we would only be able to honor the rate that we have as having been live at the time of the purchase.
However, none of the above is the case, please feel free to provide us with the purchase ID for the cashback in question.
Kind Regards,
Joseph Quidco Company Representative

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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Hendri6's Comment

Written on: 03/10/2017

I would like to provide an update that Quidco has now paid up the cashback.

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★☆☆☆☆

“I suggest avoiding Quidco”

Written on: 13/06/2017 by thewozza (2 reviews written)

I have used Quidco a number of times and all of my transactions have been declined. I have been careful to follow the terms and conditions. Support teams have been unhelpful with a resolution. I was looking forward to using Quidco a lot as I use a competitor website and have made over £1200 cashback, I won't risk using Quidco again… Read Full Review

By Quidco

Written on: 15/06/2017

Hey @thewozza

Thanks for taking the time to leave us your feedback.

I'm sorry that your experience has been positive thus far. Please be assured that we share in your disappointment when cashbacks are declined as it is our goal to make sure that cashback is a rewarding experience for our members.

Nevertheless, I would like to look at your account and cashbacks. Therefore, are you able to contact us with your email address and cashbacks in question 'FAO Joseph'.

Thanks once again and I look forward to hearing from you.

Regards,
Joseph
Quidco Company Rep.

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Judylugg's reply to Quidco's Comment

Written on: 09/07/2017

The repy from them about sums up Quidco I think where he says:

'I'm sorry that your experience has been positive thus far.'

in answer to a complaint???????

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Sihetho's Response to thewozza's Review

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★☆☆☆☆

“Not very good”

Written on: 07/05/2017 by Munnju337 (1 review written)

Only use this site on the condition you probably will not see the cash back. I have a booking on there with Thomson for a package holiday, that tracked at a very low amount of £4 that should of been £15, but even that I have been waiting for months, even though l had the holiday in January 17. … Read Full Review

By Quidco

Written on: 05/06/2017

Hello @Munnju337

Thanks for taking the time to leave us your feedback.

Allow us to look in to that for you. Could you send us a message with your email address, FAO 'Joseph Review Centre'

Kind Regards,

Joseph
Quidco Company Representative

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★☆☆☆☆

“Confirmed payments not bing paid after several months,...”

Written on: 06/04/2017 by MaxHernandez (1 review written)

Quidco shows several of my claims to be confirmed, but they stopped paying out several months ago so I now have maybe 5 confirmed claims, but can't get quidco to payout. I've requested support, but nothing happens. Maybe other cashback sites are more reliable. They were good, but seem to have lost their way somewhat. … Read Full Review

By Quidco

Written on: 05/06/2017

Hello,

Thanks for your review.

Just a little clarification regarding the 'Confirmed status.

'Confirmed' cashbacks are cashback amounts that have been processed, and made available for payment, or your request.

Confirmed cashbacks are therefore likely to have already been requested and paid to you, or waiting to be requested on your payments page.

You will be able to see that in your payments history here.

To see when earlier cashbacks were requested and paid to you, simply hit the 'Show More' option on that list of payments and those cashbacks will be there.

Nevertheless, please feel free to send us a message containing your email address with FAO Joseph 'Review Centre MaxHernandez'

Regards,
Joseph

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★★★★★

“Have been using for a couple of years and always happy”

Written on: 08/03/2017 by ygPalmer258 (1 review written)

I am extremely happy with Quidco. I have used them for over 2 years now and its amazing to see the cash back over the time add up. If I have ever had an issue their support team have been great. I have recommended to many a friend and will continue to do so… Read Full Review

By Quidco

Written on: 08/03/2017

Thank you for leaving us a review. I hope you continue to enjoy earning cashback!

Kind regards,
James
Quidco Company Representative.

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★☆☆☆☆

“I used to think Quidco were very good”

Written on: 04/02/2017 by carltonfletcher (1 review written)

My main ongoing complaint with Quidco is how incredibly poor the accuracy of their payment schedule is. Payment very rarely made within the period suggested. Most of my outstanding transactions have a "sorry, this is taking longer than expected" note alongside them! Then there is the reviews. If you say anything negative, your review gets blocked. When you complain, it appears they take the option to write a review away from you. Well, it's gone from mine anyway! My most recent big… Read Full Review

By Quidco

Written on: 06/02/2017

Hi

Thank you for posting your review here and I'm sorry to hear you are so disappointed.

We work out estimated payment dates by looking at how fast a retailer has been paying us over the course of a year. We do our very best to provide as accurate estimates as possible however as these are just estimates, they are of course subject to change.

We do not of course prevent negative reviews from being posted to a retailer's Quidco page, this is evident from the negative reviews you can find on retailer's Quidco pages. However your review does need to meet certain guidelines before it can be published.

I'm sorry to hear your purchase did not track into your account, you can find the relevant tracking speeds on a retailer's Quidco page. We will always ask that you direct your cashback related questions towards us instead of retailers to avoid being given incorrect information, as has happened here.

I hope we can retrieve the remaining cashback amounts for you soon, do let the support team know if you are experiencing any delays and they'll always see what they can do to help.

Kind Regards,

Jack
Quidco Company Representative

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Sihetho's Response to carltonfletcher's Review

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★★☆☆☆

“The 'cashback not guaranteed' get out!”

Written on: 19/12/2016 by lisad100 (1 review written)

I have used Quidco for over a year. It seems hit or miss if you actually get paid. The small amounts seem to go through without any problem, but I've had no luck with the more expensive purchases. I made a booking with Expedia through Quidco. It was more expensive with Expedia than booking direct with the hotel, but the £128 cash back would make up for this. Also, Expedia offered a free cancellation policy so I thought I'd be safe. Sadly not! The claim process with Quidco is very… Read Full Review

By Quidco

Written on: 02/02/2017

Hi

Thank you for your review and I'm very sorry to hear of your negative experience here.

We do allow up to 7 weeks to raise a claim for an untracked purchase. If after this time you have not raised a claim, the support team will look into having that raised for you, which is what sounds to have happened here.

Claims with travel retailers will not be paid until around 4 months after you have completed your stay. Claims allow for the cashback to be tracked into your account manually instead of automatically and we'll let you know as soon as we have received an update to your claim.

Do let the support team know if there's anything we can help with.

Kind Regards,

Jack
Quidco Company Representative

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Sihetho's Response to lisad100's Review

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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Carltonfletcher's Response to lisad100's Review

Written on: 04/02/2017

I wish Quidco would stop responding with their stock answer as seen below, and instead put more effort into making sure these negative reviews aren't needed in the first place. Let us know once you contact them if they do actually help, because I bet they don't.

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Lisad100's reply to Carltonfletcher's Comment

Written on: 06/02/2017

No help at all I'm afraid!

I got fed up of the repeated stock responses, that prove no one actually reads the complaints sent in! I understand they "allow up to 7 weeks to raise a claim blah blah blah..." my problem is that six months later no one can explain why the cash back has been refused and I'm left out of pocket.

The whole agreement is so vague, that it's wide open to abuse from both Quidco and the retailer. I wish retailers would bypass these cash back companies and pass the savings directly to the Customer.

Needless to say I won't be using either Quidco or Expedia in future. I'm also very reluctant to spend any money online, as I know I'm paying an inflated price to cover the cost of the 'middlemen'. :(

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★☆☆☆☆

“If you are desperate for a few quid do it but not worth it”

Written on: 24/11/2016 by Forsyth443 (1 review written)

Quidco may one day give you the discount but all the hours, worry, etc makes it not worth the effort in the first place. In fact you'd have to be a right cheapskate to even bother using Quidco because even when you have wasted all that time chasing the discount or refund there are still loads of hoops to go through before quidco actually let you get your hands on your money In the mean time you can expect tons on texts and emails from Quidco all about stuff you're not interested in. My advcie -… Read Full Review

By Quidco

Written on: 02/02/2017

Hi

Thank you for your review here and I'm sorry to hear you have not had the best experience.

We think it's fantastic to be able to make a little extra money on the purchases you were going to make anyway, we pride ourselves on this. Unfortunately we cannot pass this payment to you till we have received it from the retailer, and occasionally this isn't as fast a process as we would hope for our members.

However the support team will always look into any delays for you and will see what they can do to help.

Kind Regards,

Jack
Quidco Company Representative

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★☆☆☆☆

“Some thing not right!”

Written on: 22/11/2016

Over 2 years I worked hard going through quidco to make some extra money on deals and ended up with over £500. In July 2016 when quidco site was undergoing changes I went on and it would not accept my login details which had not changed. I contacted them but this was ongoing for a few weeks which was quite annoying as I wanted to make purchases that had a good cashback amount attached. Finally my logins worked (no help from them by the way just one day it accepted my logins again). On going… Read Full Review

Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★☆☆☆☆

“CASHBACK NOT RECEIVED!”

Written on: 17/11/2016 by 88Wiley (1 review written)

I opened a Nationwide FlexDirect account and the cashback was tracked & verified and gone through the whole process several months ago. However, almost 6 months after Quidco continually stating that It would be paid by a specific date it has still not been! After contacting Quidco Support after 6 months they simply state "I have just checked your transaction again and I can confirm that everything is currently going through the normal process. Please be assured that as soon as we have any… Read Full Review

By Quidco

Written on: 18/11/2016

Hi

Thank you for your post here and I'm sorry to hear you are experiencing a delay in receiving your cashback.

Be assured that whenever your cashback is delayed we will do all we can to obtain this for you, we have absolutely nothing to gain from delayed cashback.

As you'll know, the cashback is a referral commission from the retailer for referring yourself to the sale, we then credit this to your account as cashback. Unfortunately unless we have received payment from the retailer, we simply do not have a payment to credit to you.

As soon as cashback exceeds its estimated payment date this will be displayed as delayed. We work out estimated payment dates by looking at how fast a retailer has been paying us over the course of a year. We try to provide as accurate estimates as we can however as these are just estimates, they are subject to change.

Once delayed our payments team begin chasing this for you on a weekly basis until we can have it confirmed and available for payment in your account.

Kind Regards,

Jack
Quidco Company Representative

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★★★☆☆

“Misled by bonus offer”

Written on: 14/06/2016 by AlaynaHubbard1973 (1 review written)

I purchased motorcycle insurance via quidco after receiving an email from them offering £10 bonus on purchases. Although I went from their email to their website they now refuse to pay the bonus, apparently you need to click a button to claim this. I feel tricked by this and have left quidco (and the cashback from my purchase) as they taunt me regularly with emails titled "YOUR BONUS HAS ARRIVED". To be fair they have paid out on all cashbacks earned, it remains to be seen if they will pay… Read Full Review

By Quidco

Written on: 14/06/2016

Hi,

Thank you for your review and I'm very sorry to hear you have had a disappointing experience on this occasion as this not what we strive for with our new members. Please be assured our intention is never to mislead our members, however in order to receive the bonus, an 'opt-in' is required.

Could you please email us including your email address registered to your Quidco account with 'FAO Jack' in the subject line. I can then take a further look into this for you.

I look forward to hearing from you.

Kind Regards,

Jack
Quidco Company Representative

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Sihetho's Comment

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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★☆☆☆☆

“Hmmmm ”

Written on: 29/03/2016 by jellyh (1 review written)

Quidco was recommended to me by work colleagues...get money back on your purchases. Sounds good to me! Bought some trainers (November 2015) from Nike a Christmas present for the hubby, with a promise of 20% cashback..yipee. And then I waited..tracked....declined....claim put in....wrote a review....declined....have written another review, bet that will also be declined!!  So I imagine I will get a reply from Quidco to this review telling how sorry they are etc etc etc. Congratulations to all… Read Full Review

By Quidco

Written on: 04/04/2016

Hi,

Thank you for taking the time to leave feedback. I'm sorry to hear you've had this issue. I would recommend you contact our Customer Support Team via the Support tab in your Quidco account and they will be happy to help you with this.

Kind Regards,
Ellie

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Sihetho's Response to jellyh's Review

Written on: 17/09/2017

Put a claim with the Financial Ombudsman through resolver.co.uk
I am going to !

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