Gills Cruise Centre Reviews - www.gillscruise.com

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Latest Reviews

★☆☆☆☆

“very poor customer service”

Written on: 15/07/2011 by mabelward (1 review written)

this company made a hash of my bookjng, failed to give any information, no receit of money paid.They cost me £200 the day before my cruise.I had to go to a local travel agent to find out which dock the ship would be sailing from. I have complained to the company and never got a reply.This matter is now in the hands of my solicitor.No wonder they are going under according to today's paper… Read Full Review

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Guest's Response to mabelward's Review

Written on: 17/07/2011

at least you still have a job

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Guest's Response to mabelward's Review

Written on: 21/07/2011

well i hope the loss of 50 or so jobs makes the burden easier to bear

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★★★★★

“i have never booked a holiday on the internet before...”

Written on: 20/05/2011

i have never booked a holiday on the internet before however after booking with Gills cruises i will book with them again the staff couldnt have been more helpfull well done gills well done to everyone i dealt with you all made it very easy for me who isnt very competent on the internet i am still learning i hope the holiday goes as well as your efficiency and friendliness… Read Full Review

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★☆☆☆☆

“I booked a cruise for 8 people using Gill's cruise...”

Written on: 18/05/2011

I booked a cruise for 8 people using Gill's cruise centre. The whole experience was, and continues to be,horrendous.
Booking confirmations were not dealt with correctly.Numerous members of admin staff seemed clueless as to what to do re enquiries.
Numerous telephone calls and e-mails ..not replied to.
Letter regarding move to London of admin team, then all correspondence from Cardiff.
8 days prior to sailing , we had received no tickets, boarding cards, coach transfers....a complete… Read Full Review

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Guest's Comment

Written on: 26/07/2011

There won't be any problem now as they have gone under!

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★★★☆☆

“this is a review of Gills Cruise company -not the...”

Written on: 05/05/2011

this is a review of Gills Cruise company -not the cruise line I went with. All started well - took my details, very efficient and I thought had noted down all I had told him. 2 months later had email confirmation with docs to print - important details wrong. I then spent the next week trying to get through, on hold on an 0845 number, before finally succumbing to send an email. Guess what? no answer. I finally got through the following week and spoke to a guy who couldn't put two english… Read Full Review

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★★★★★

“We booked a caribbean cruise with P&O through Gills....”

Written on: 28/04/2011 by James Light (1 review written)

We booked a caribbean cruise with P&O through Gills. Thought their service was good and consistant. The cruise aboard Ventura exceeded our expectations. However, the entertainment fell far below that which I would expect. The exception being the ships company, exceptional. We have booked a further cruise with P&O and via Gills… Read Full Review

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★★★★☆

“We Found Ventura to be a bit too large for us -...”

Written on: 19/04/2011

We Found Ventura to be a bit too large for us - otherwise had no complaints, we enjoyed it, and excellent tours.We would like to go on a smaller P&O next time, maybe to the far east or panama canal. Booked with Gills Cardiff office, this was our first cruise and staff there outlined all aspects, recommended the dining option and cabin placement, and all proved to be correct choices… Read Full Review

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★★★★☆

“Friendly and helpful booking agent at gills cruises,...”

Written on: 19/04/2011

Friendly and helpful booking agent at gills cruises, knowledgeable with our queries. Excellent friendly staff on The Braemar, especially in the Thistle dining room. First cruise with friends (party of 4) - balcony set up worked v well and added to enjoyment. Varied menu, staff efficient - an accident with bottle of wine showed how experienced they were - within a minute we were all transferred to another table with minimum of fuss - well done to manager in charge of section & waiters… Read Full Review

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★★★★★

“Azura was the largest ship we have used, but overall,...”

Written on: 15/04/2011

Azura was the largest ship we have used, but overall, excellent! Dhiran was really good as our cabin steward. We Thought excursions were quite expensive so ended up using local taxi services at half the price. This was the First time we'd used gills cruise centre - booked with Paul - and found them very helpful & polite & informative, ring back as promised, no problem… Read Full Review

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★★★★☆

“Fantastic 2nd leg of South American cruise on Black...”

Written on: 15/04/2011

Fantastic 2nd leg of South American cruise on Black Watch, and excellent staff on board. Very disappointing entertainment - Black Watch company didn't perform often, and some of the others were pretty weak. The Local dance troupes were very good however. Think Black Watch is looking a little dog-eared generally, though our cabin was nice - Gills Cruises gave a very swift response to upgrade us as soon as a balcony cabin became available. Our Next cruise to Caribbean again, possibly to include… Read Full Review

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★★★★☆

“Lovely caribbean cruise on Oriana for 35 nights - very...”

Written on: 13/04/2011

Lovely caribbean cruise on Oriana for 35 nights - very impressed with
our agent, gills and the speed and efficiency the booking was dealt
with. Scandinavia next… Read Full Review

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★☆☆☆☆

“We booked this cruise and paid for car parking. We...”

Written on: 11/04/2011 by ChrisSton (1 review written)

We booked this cruise and paid for car parking. We sail on Thursday and after numerous phone calls to Gill's and e-mails we still haven't been informed of car parking detail. I have contacted parking companies at southampton and cunard, neither of which are aware of our booking. Will NEVER book with this company again. Their aftercare service is diabolical. I'm still waiting for them to return my calls/e-mails… Read Full Review

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★★★★☆

“Ventura Caribbean cruise in Jan compared very...”

Written on: 07/04/2011

Ventura Caribbean cruise in Jan compared very favourably with other
cruises we'd been on. The Freedom dining was good but perhaps needs more
tables allocating, & didn't think so much of East restaurant either.
Some good acts, some poor. Ship staff v good, & gills agent went out
of his way to help with our booking… Read Full Review

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★★★★☆

“From start to finish, our cruise on Azura to caribbean...”

Written on: 06/04/2011

From start to finish, our cruise on Azura to caribbean was good. Cabin
was adequate I would say, but food and service were outstanding as
always. This was our sixteenth cruise, always with P&O, first time
with Gill's, and we were very satisfied with them. We had a wonderful
contact person in Cardiff who helped us to decide - couldn't fault
them at all… Read Full Review

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★★★★★

“Our Second cruise compared with my last one, this one...”

Written on: 23/03/2011

Our Second cruise compared with my last one, this one on Azura was really what I call a cruise! Really enjoyed it the only downside was the buffet lunch ,not much choice and small salad selection. Couldn't always get a seat in the theatre as we were 2nd sitting. The Cabin , we had a disabled one so it was big and Lovely balcony. Did our own trips as we thought the ship ones were a bit expensive. No complaints at all and would definately sail P&O again… Read Full Review

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★★★★☆

“Tina was most helpful when booking the Sea Princess....”

Written on: 23/03/2011

Tina was most helpful when booking the Sea Princess. This was our third cruise - Gills 4 airport ,4 ship and 4 price . Enjoyed the food and anytime dining, the shows were poor, but films and the fact they showed football was great. Cabin was okay but not 4 star - carpets were a bit tired looking. Found trips were cheaper using the local taxis… Read Full Review

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★★★★☆

“Very helpful & friendly staff at Gills Cruise when...”

Written on: 18/03/2011

Very helpful & friendly staff at Gills Cruise when booking, and Sea Princess was lovely & clean, Joseph our steward was marvellous. Used steak house a few times was very good. Cabin ok but for next cruise to Alaska prefer to have a window. The 15% gratuity was a bit harsh… Read Full Review

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★★★★☆

“Independence of Seas is an amazing ship, very well run...”

Written on: 17/03/2011

Independence of Seas is an amazing ship, very well run but coffee awful! Would have been nice to have coffee in cabin as well as tea, but maybe that's a cultural thing - cabin ok but a little bit small with double bed configuration. Dinner menu was a bit limited for first 3-4 days but improved thereafter, best ever entertainment out of any of 5 cruises we've been on. Trips seemed very expensive, also, resented being asked to pay gratuities up front - it's not the British way. Enjoyed the… Read Full Review

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★★★★★

“My first cruise and loved Oceana. Friendly service,...”

Written on: 17/03/2011

My first cruise and loved Oceana. Friendly service, excellent food - Marco Pierrwe not necessary. Something for everyone on board - we were group of 4, aged 48,35,50 and 80. Good value for money and good choice of shore excursions. Hooked on cruising… Read Full Review

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★★★★☆

“Cruise on Arcadia was ok, but felt there were too many...”

Written on: 16/03/2011

Cruise on Arcadia was ok, but felt there were too many song & dance shows, but think that maybe because we missed out Cadiz and the ship was supposed to take on another act there so the Headliners group had to full the gap. Excellent cabin, excursions quite pricey. Great customer service from Gills… Read Full Review

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★☆☆☆☆

“Do not book a cruise with Gills their customer service...”

Written on: 15/03/2011

Do not book a cruise with Gills their customer service is the worst I have ever experianced. They sell a cruise with MSC that includes on board spend and 2 months after the ship departed we still have not had the money. Their customer service is usless, they never answer emails or return calls… Read Full Review

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