Barclaycard Cashback Reviews

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☆☆☆☆☆

“My account was transferred from Morgan Stanley to...”

written by ijardine on 04/10/2008

My account was transferred from Morgan Stanley to Barclaycard and since then I have recieved no customer service. It took me 6 calls to register the card (just kept having the call disconnected). I have tried to register to access my account online over 2 weeks ago but the system does not allow me to enter a passcode. I phoned their customer services and was told 'not to worry, it will be fixed in the next 24 hours', well it still does not work and have been told that it is due to be fixed soem time next week. To get this simple answer they have to confirm my identification. They do not care about customer service.

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Mikemessage's Response to ijardine's Review

Written on: 03/03/2009

I agree with this review because. I have similar experiences

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☆☆☆☆☆

“Everything from website which crashed during the...”

written by TimRitchie on 10/01/2008

Everything from website which crashed during the application process to the customer service which was somewhat unhelpful to say the least.

As someone with a near perfect credit rating (948 out of 1000), little debt, and a professionals salary - i.e. c. £50k+, when I eventually received my card, it had a credit limit of £260 which is absolutely useless. My food and fuel costs in a week would blow that. Then name on my card was also spelt incorrectly.

I rang customer service and asked them why the limit was so low and they implied that I must have ccj's against me - this was simply not the case (see above) so I requested that this limit be raised.
The lady at the call centre said that this could not be done because their credit team would not reassess the application and that I should sort out my credit files. As a subscriber to Experian and Equifax credit reference agencies, I knew that my files were absolutely clear, but the girl did not listen to a word that I was saying. The girl continued to be quite rude so in the end I asked that my account be immediately closed.

If Barclaycard treat all their customers like this, they will lose out to their competitors - I hope that they do!

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