My loyalty bond interest has increased more than most banks so I am quite satisfied. Would like to open another account but rates are to low to start again.The only issue I have is trying to make the total add up when trying to re invest otherwise I would have given 5 stars

Wanting to reinvest for a further 2 years, I waited until the day of maturity, only to be told that I should have applied yesterday, before maturity. Proper banks give you at least 2 weeks to decide. First Save can offer no alternative saving products. I wouldn't touch First Save again with a bargepole.

Having saved with FirstSave via a Bond for 5 years I would have expected at least an attempt by them to retain my business. No chance! On maturity of my Bond in November 2016 they offered me 0% interest which was an insult. Wouldn't be surprised if other clients feel the same and like myself took my money elsewhere. We all knopw interest rates are at an all time low but to offer an existing client 0% is an insult snd begs the question 'do they want to retain clients......????'

Saved with this company for several years always in Fixed Rate Bonds.On November 18 2015 my bond was due to mature, due to me having to go for Radium treatment for cancer this lapsed. On 25 Nov 2015 I opened a new bond paying 2.06% interest & received written confirmation of it being opened. I did not check my account until 26 Sept 2016 & found it was an easy saver account paying zero interest. I contacted the company by phone & twice by letter explaining the situation. Something had gone wrong in the set up of the transfer which may have been my genuine error. First save would NOT budge resulting in a loss of over £1000. As a regular saver I would have expected better.No consideration of mitigating circumstances. Jobsworth comes to mind. Will never use again

Had a substantial sum invested with First Save for many years and have always renewed as a loyalty customer. This time because of problems with accessing account online - it kept saying I was timed out during the log in process I was unable to reinvest. I e mailed a query and was then able to access account using a different browser.It had been changed to an easy access account. I telephoned but because the maturity date was missed by a few days I could no longer enjoy the paltry rate currently being offered to loyal customers. I will reinvest elsewhere for a very similar rate and transfer my other bond when it matures. Rates used to be good with First Save.

We have had several Fixed Rate Bonds with this Bank at different times, and I have to say they are the most efficient Bank I have ever had the pleasure of dealing with. They are the first to send out their Certificates of Tax Paid every year and the website is very clear and easy to use. They give a good amount of notice before the Bond ends, to enable you to move the money if you want.

had a fixed rate bond for 2 years a few years ago when rate was over 7%.
No problem - all very simple and efficient to manage - not deluged with paperwork. Made superb amount of interest.

Now have transferred bulk of my savings from Saga to the new FirstSave 1 year bond, will increase my annual interest by a couple of hundred pounds.
Worth the effort.

OPENED 1 YEAR FIXED BOND ACCOUNT FEBRUARY 2009. EASY SET-UP, MONTHLY INTEREST WAS SENT TO MY NOMINATED R.B.S. ACCOUNT AND I WAS WRITTEN TO AND e-mailed ONE MONTH PRIOR TO ACCOUNT END ASKING WHERE I WISHED MY MONEY TO BE SENT. THE FIRSTSAVE BANK IS ADMINISTERED BY THE NEWCASTLE BUILDING SOCIETY, WHO ARE QUICK TO ANSWER THE PHONE AND VERY HELPFUL. BEFORE DECIDING ON INVESTING WITH THEM I DID A LOT OF RESEARCH AND EVEN PHONED UP THE F.S.A. WHO TOLD ME THEY HAD RECEIVED OTHER INQUIRIES ABOUT THIS BANK AND THAT THERE WAS NOT A PROBLEM. I HAVE DECIDED TO RE-INVEST WITH THEM. THEY ARE A U.K. REGISTERED BANK AND ARE FULLY COVERED UP TO THE TUNE OF £50,000 PER PERSON BY THE FINANCIAL SERVICES COMPENSATION SCHEME. WOULD I PUT MORE THAN £50,000 PER PERSON IN THE ACCOUNT? NO. BUT THEN WOULD I INVEST MORE THAN £50,000 IN ANY OTHER BANKING GROUP? NO.

Opened account 22/1/10.
Received rate reduction email 9/2/10
Cannot get my money out until 22/4/10
What a con !!

First Save were very efficient in setting up account while everything including the website seems prettty decent . The only worry I have is about the bad publicity about the Nigerian scams as I have to disclose a lot of personal details in opening account with them. I guess I just have to keep a close eye on my experian credit record to make sure.

I've had a large sum on deposit with Firstsave since the very begining and have been well pleased with the way in which my account has been handled. It's only just recently that I've reduced my deposit to 35K in recognition of the state of banking in general rather that FBN in particular.

Haven't fully tested customer service yet after 7 days of having the account. Although FirstSave has been very quick and easy to set up an account with online verification. Very prompt postage of welcome pack.