Powerhouse-Fitness www.Powerhouse-Fitness.co.uk/Fitness Reviews - www.powerhouse-fitness.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling returns ”

Written on: 10/05/2022 by AnnoyedCustomer123456 (1 review written)

Items arrived within a week. Items faulty, requested a return the following day. I have waited 3 weeks for a collection. Numerous phone calls and emails. I wonder if this is a delay tactic in order to not return my money? Apparently, another 10 days wait for refund if/when items collected. I would AVOID, choose a company that can honor its returns policies and puts the customer first. Who knows if I will ever get my refund for the faulty goods I paid for and they sent out. AVOID AT ALL… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 02/12/2021 by Jillianp406 (1 review written)

So I paid over a week ago, my account on there website doesn't even show the order, but they took my money. I contacted via email as the chat function is not answered, I revived no reply or update, will have to cancel at the bank and find a firm that actually send the product you buy and responses to customers gives receipts etc… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service ”

Written on: 06/07/2021 by HarveyUbb (1 review written)

Always in the past had a good experience with these guys! but last year I purchased a cross trainer for £1000 and now 7-8 months its developed a fault and they refused to get back in touch when reported now after many calls and emails I have to wait 6 months for a repair under warranty what a joke!!!!! if it hadn't happened to me I would think its a joke!!!! so now I am sat with a £1000 worth of faulty equipment but I have to wait 6 months for a repair mind I have had no calls from the… Read Full Review

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★☆☆☆☆

“bought and paid for a new vibration plate. Was sent a...”

Written on: 12/08/2020

bought and paid for a new vibration plate. Was sent a item that was a return from Amazon and it did not work. (company left the Amazon paperwork in the package)..Numerous emails that take days to answer. No phone lines open. NO chat available and the broken item is still in my hall two weeks later. Have been told as a GOODWILL GESTURE that I will get a new one when the old one is collected !!! all it needed was a apology and the proper item sent DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Awful, stay away”

Written on: 14/07/2020 by Reder677 (1 review written)

I'm still trying to sort an order from February, it's mid July as I write this and I still haven't received the item I ordered as advertised… Read Full Review

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★☆☆☆☆

“Damaged treadmill”

Written on: 12/05/2020 by Sankar43 (1 review written)

I wish I read all the bad reviews about Powerhouse fitness before ordering my treadmill. As described in other reviews I am undergoing a traumatic experience with the Powerhouse fitness online team. I ordered an expensive Lifestyle treadmill worth £2799. A damaged treadmill was delivered on 24/04/2020. Since then I have been emailing all the team emails of powerhouse. No response yet. I have had a chance to engage with their live chat service 10 days ago. The chat person said he will ask the… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 20/02/2019 by Anton_ (1 review written)

UNDER NO CIRCUMSTANCES USE THIS WEBSITE Normally I wouldn’t take the time to leave a bad review, I just wouldn’t use that retailer again but the service from PowerHouse Fitness was so incredibly bad I wouldn’t want anyone to have to go through the hassle that I have experienced. I’m also amazed that PHF had the audacity to ask me to write a review for their site but as this was one of the only times they could be bothered to email me I will happily oblige and share how terrible they… Read Full Review

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★☆☆☆☆

“Appalling customer service!”

Written on: 11/09/2018 by oneoff691 (1 review written)

Which I'd done a bit more research on this atrocious company before purchasing from them. It took 3 emails from me before I got a reply (I was worried that they'd gone bust) and this went no way at all to sorting the issue (elliptical trainer not powering up). There reply was total bull-crap, claiming the late response was due to staff shortages and that they were sending replacement power packs (which they never did). I've now given them a deadline to contact me and sort the problem or I'll… Read Full Review

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★★★★★

“Easy order process through Amazon”

Written on: 30/05/2016 by Paisleyt128 (1 review written)

Good ability to navigate site and found some kit I need at good prices. Best part, if a regular Amazon uses is the seamless integration for registration and payment. This gives extra reassurance that all will go well… Read Full Review

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★☆☆☆☆

“very bad customer service”

Written on: 27/04/2016 by 274Morris (1 review written)

Went online to buy an exercise bike, then found out it was out of stock, but for £10 more I could have a different one that was in stock, I was happy with this so rang up 1: 1)when you ring you have 2 main options - a)to place an order or b)discuss an order already placed, tried multiple times for option b - no one answers, of course if you try option a) they answer straight away. 2) When I tried to amend my order and questioned how I was able to order something out of stock - the lady was… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 15/02/2016 by rmBeach1977 (1 review written)

I ordered what I though was a 50KG interchangeable barbell and dumbbell set to help get back into the home weight training. They sent me the wrong thing after a month elapsed and I had chased. No Dumbells at all. Fixed weight bar only. Wrong order and still incomplete after 7 weeks. No communication at all. Don't order online or expect any kind of customer care… Read Full Review

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★☆☆☆☆

“Don't order on-line”

Written on: 13/01/2016 by rating (1 review written)

Ordered a bench on-line only to be contacted by email 4 days later to tell me it was discontinued. Yet the payment had already been taken and the website still shows the bench available. Cancelled the order now 10 days later still awaiting a refund and no response from the sales team. Avoid ordering on-line at all costs. Have bought goods from their shops before and had no problem, but any company that never updates it's stock amounts inspires no confidence at all - blatantly trying to get… Read Full Review

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★★★★★

“2nd BIG Purchase at PHFitness”

Written on: 28/10/2015 by Black3ird (1 review written)

This is the second time I've used PowerHouse Fitness so purchase gym/weights equipment. Both times I've happily spent over £500 as the service and product quality is second to none in the UK. In fact the only area I think needs improvment is the delivery/postal service - despite opting for free 5 day shipping the items took a fair time to come (though this may have been due in part to bank holidays). … Read Full Review

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★☆☆☆☆

“Worst customer service I've had in 30 yrs”

Written on: 01/06/2015 by Codster (1 review written)

Lies upon lies over the telephone, was dispatched then told not dispatched, took a week for 1 out of 2 items to be delivered after I escalated a paypal claim. Escalated again after being lied to again about missing item and refund of postage. Cavalier attitude is unbelievable. Still awaiting on missing item. If you really want to buy from these guys then do for the free delivery, the order by 1pm for express delivery for £7.99 is a complete rip off… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!!!!!!!!!!”

Written on: 28/04/2015 by Fukamachi (1 review written)

Worst experience ever, charged me on a set dumbbells (£220) but did not deliver the item as advised. Called up their customer service and was told my bank information was incorrect. If it was then how did you manage to charge me? Cancelled my order and requested a refund which took 3 weeks to process but was advised within 5 working days. After numerous complaint calls and emails, my only reply was from Jayne Crawford (customer service) "Sincere apologies in the delayed response. We are… Read Full Review

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★☆☆☆☆

“worst customer care in the world”

Written on: 20/03/2015 by davwil (1 review written)

Ordered an exercise bike from them but trip reader developed a fault. Despite a long list of e-mails and solicitors threats they still do not reply. Do not buy from this company because if anything goes wrong you will not get any satisfaction from their "customer care section". More like "lack of customer care section". Be warned, just look at numerous review site to see how poor they are… Read Full Review

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★★★☆☆

“In Store Sales Team are Fab - All else is awful !!”

Written on: 16/02/2015 by FurnitureDirectLtd (1 review written)

The lads in the shop are spot on, really helpful and pleasant, but beware, if for any reason something goes wrong, i.e. delivery doesnt turn up etc the customer service side of this business is awful, they only have an answerphone on the customer service number and they WILL NOT ring you back, you can email all you like and you wont get a reponse and unfortunately the head office tell the lads in store not to chase things up for you because its the job of customer serivce, so the lads instore… Read Full Review

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★☆☆☆☆

““DO NOT BUY FROM POWERHOUSE FITNESS ””

Written on: 09/02/2015 by angry23 (1 review written)

I wish I found this review site before I ordered from Powerhouse-Fitness, but i ordered from www.bodymax-fitness.com which is Powerhouse-Fitness. Item was not instock and the website did not tell you stock levels. My Guest is that they don't carry and stock. Placed my order 4 weeks ago and still have not received it. Customer Service won't answer calls, messages or emails. Can only get through by calling Sales. I've spoken to several people who have promised to call me back or have fobbed me… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 03/02/2015 by IvyTucker423 (1 review written)

My experience mirrors many review on this site. Customer Service won't answer calls, messages or emails. Can only get through by calling Sales (for obvious reasons). Was told twice that they would look into the order and call back. They didn't. Was told twice that it had been despatched. It hadn't. Was told twice that it would definitely be despatched that night. It wasn't. I still haven't received my order … Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 27/08/2014 by JohanVdMerwe (1 review written)

I've ordered 5 products from the company on their express delivery option, but for the one product (barbell set) they never delivered the bar. Since then, I've phoned them 6 times over 3 days to get an update on this. Everytime a rude person promises a call back once they have news from the courier. Once the phone was put down in my ear after pick up. Does not seem that they are willing to resolve this problem, and they and the courier are blaming each other for the mistake. Now there is only… Read Full Review

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