Mainline Menswear Reviews

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★★★☆☆
3.3 / 5
57% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Counterfeit website Avoid”

Written on: 02/05/2022 by Emily92 (1 review written)

The items are fake the quality is very poor waste of money… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service - ”

Written on: 08/02/2022 by Jaydan42 (1 review written)

I’ve spent $1,000.s at this store via online. My last order is my last. There size guide is completely wrong. A medium is a XL- They won’t honour free return. The person from customer service was rude in her reply… Read Full Review

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★☆☆☆☆

“I get gift voucher on November 2021 i still not able...”

Written on: 20/01/2022 by Mikutismantas (1 review written)

I get gift voucher on November 2021 i still not able to use it because they are refusing to activate or refund money avoid!!!!!… Read Full Review

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★☆☆☆☆

“Don't waste your money they will send you items not as...”

Written on: 29/12/2021 by Jaylonp1968 (1 review written)

Don't waste your money they will send you items not as per description and poor quality and when you try to return they will lie about the most expensive item and say it had an Odour so they don't have to return it... Be ware and only pay using credit card for extra protection from them such as mainline menswear. Poor Customer service ... can't get a straight answer from them … Read Full Review

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★☆☆☆☆

“Deserve no stars ”

Written on: 12/02/2021 by LSow (1 review written)

If I could given Mainline Menswear NO stars I would,my elderly parents purchased a tracksuit from them costing £150.00 as a xmas present for my son,they wrapped this up in the clear packaging it came in.When my son went to put the tracksuit bottoms on there was a hole in the front of them,I contacted them to ask for an exchange and was asked to send in pictures of the bottoms then the packaging and finally to send the bottoms back to them, just received an email today to say will not be… Read Full Review

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★☆☆☆☆

“'Hugo Boss' materials literally disintegrated”

Written on: 02/12/2020 by vyMcMahan419 (1 review written)

'Hugo Boss' materials literally disintegrated after 3 months Complaint totally ignored… Read Full Review

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★☆☆☆☆

“Avoid shocking company”

Written on: 05/05/2018 by matthewtomkins (1 review written)

Very badly trained staff, don't deal with the problems they have created, very poor customer services. Unreliable delivery, and do not care or do anything about it. Blames everyone else for there mistakes including the customer, seriously avoid, same products are available elsewhere, from a lot better outlets, how care about there customers… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 09/04/2018 by Destineeg216 (1 review written)

When things go well its a very good company! However, if there's a problem they are an absolute disgrace whose only interest is money, money, money. Returned an item that was bought for me as a present - didn't like it and it was wrong size. They refused to exchange it because two 80+ years pensioners had bought if for me more than 30 days ago and according to the company's CUSTOMERS SERVICES it's their fault for not reading the small print on returns. What a disgusting attitude. Effectively… Read Full Review

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★☆☆☆☆

“Not worth 1 star”

Written on: 04/12/2017 by 1952Barnett (1 review written)

Disgusted!!! On 24 November 2017 I ordered a pack of boxer shorts for £26. Eight days later they had not arrived although the money had gone out of my bank on the 27th. So I rang today, 2nd December and spoke to a customer services woman. She says she emailed me on the 24 November, the day I ordered them, to tell me they were out of stock. I never received the email and why, if they were out of stock, did they take my money? I now have to wait seven days (because its a weekend) for my… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“shocking !”

Written on: 05/09/2017 by Ewing487 (1 review written)

My son bought a £90 top tried it on and returned it. We received a packet 2 weeks later with a letter saying they could not refund or exchange due to deoderant marks (he had just had a shower!) but the top wasn't enclosed in the bag. So they have our money and the top!!! when I called they asked for a photo of the empty bag so they could investigate!... terrible customer service… Read Full Review

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★☆☆☆☆

“Stay away from them. They have robbed me of my money...”

Written on: 16/07/2017 by Maxwellni280 (1 review written)

Stay away from them. They have robbed me of my money iv prof of and belive me they have done it to the wrong person this time cause i'm not gona sit back let theses away with it. it's time to get this shop shut down do not buy from them. Iv video comeing soon c. R. A. P this place sells and all people they have done same thing too. Beware of mainline mens wear… Read Full Review

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★★★★★

“Easy fast safe”

Written on: 25/01/2016 by SylviaHolland456 (1 review written)

Good,quick you can use PayPal.ordered item Saturday night about 10:00 pm got item Monday 2:00 pm… Read Full Review

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★★☆☆☆

“Returns”

Written on: 07/09/2015 by gfO'Donnell441 (1 review written)

Very bad customer service when dealing with returns, a don't care attitude and no way to resolve the issue. Would not order from this company again… Read Full Review

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★☆☆☆☆

“Disappointed!”

Written on: 17/10/2013 by willhall664 (1 review written)

Purchased a leather jacket in colour Darkest Brown. But received Black. Not a cheap item. Before deciding on using Mainline i asked did they have a price promise as i saw the jacket cheaper elsewhere but in a different colour. Their response was that they couldn't not price match because it wasn't Darkest Brown. Couldn't believe that I got Black today. Laughable terms and conditions. Now stuck with having to return it and waste my own time. Shame… Read Full Review

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★★★★★

“Amazing quick delivery”

Written on: 15/02/2013

I ordered my items Wednesday afternoon and recieved them on Thursday. delighted… Read Full Review

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★☆☆☆☆

“Crap customer support sell dodgy goods.Say that faulty...”

Written on: 14/02/2013 by honestbuyer11 (1 review written)

Crap customer support sell dodgy goods.Say that faulty items are the brands fault not theres.I have had to do a chargeback just to get my money back… Read Full Review

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Mainlinemenswear's Response to honestbuyer11's Review

Written on: 21/03/2013

I can guarantee Honestbuyer11 that we don't sell dodgy goods on Mainline Menswear. We do have faulty goods from time to time and these are inspected by the brands to offer impartial feedback on the potential problem.

Without looking into the exact details and order numbers I can only assume that the brand have advised against a fault, therefore we have followed their advice. I can only apologise if this has caused you upset or inconvenience.

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Truereligion123's reply to Mainlinemenswear's Comment

Written on: 27/09/2015

I bought a pair of true religion jeans and quecked everything on YouTube and other websites and they don't match as they do in the videos

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★☆☆☆☆

“NEVER BUY FROM THEM”

Written on: 03/01/2013

Ordered a very expensive jacket from this company for a party. They delivered a much cheaper product which was a different brand & colour to what i ordered. When i complained, i was told to send back the cheaper item for either a refund or replacement. Decided to have a refund as i didn't trust the company who tries to pass the blame onto everybody apart from themselves. When i sent back the goods, i got a call from the company to say a friend of a family member of mine ordered the cheaper… Read Full Review

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★★★★★

“Excellent!”

Written on: 19/07/2012

I live in Sweden and I can tell you that they have fast delivery and good service, some prices is higher than other places but you get your items att the right time and nothing is missing. I would recommend their services to anyone… Read Full Review

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★★★★★

“Mainline”

Written on: 30/05/2012 by arch1e69 (3 reviews written)

These people are absolutely fantastic, probably the best purchase online that I have ever made!! The products are top quality, the customer service is the best I have ever experienced when I needed to change an item it was done and delivered back to me overnight!! Absolutley amazing, would thoroughly recommend. Colin Slater… Read Full Review

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★☆☆☆☆

“Un helpfull”

Written on: 16/04/2012 by Thelittleguy (1 review written)

Bought a diesel wallet from mainline menswear after two days the stiching come appart on the inner corner i sent them a email telling them this i got a email back saying they will have to send it away for testing? Thats right for stiching coming lose i told them i dont want to wait for that long process and will stich it up my self.so i left them a bad review and got a email back saying it wont be published?so thats why they have such good feedback on the internet the people that have had a bad… Read Full Review

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