Brook Street Reviews - www.brookstreet.co.uk

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Latest Reviews

★☆☆☆☆

“Absolute waste of time”

Written on: 26/03/2020 by Hay356 (1 review written)

A series of unfortunate events that led to the worst experience with an agency I have ever had. Unbelievable lack of communication and when they did finally speak to me because their excuses didn't make any sense. One of those situations where everything went wrong and zero responsibility was taken by them. Very embarrassing… Read Full Review

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★☆☆☆☆

“Unprofessional is an understatement ”

Written on: 16/10/2019 by GaigeCarey186 (1 review written)

Over heard a discussion whilst on the phone arranging an interview and could hear I was being discussed and laughed about! Realised when I heard the name who it was How rude and unprofessional to discuss a potential client!! Honestly I’ve left a review but I’ll be taking this as high up as possible!! Never have I felt so disappointed in a company!! When they finally called me back I’d decided I wasn’t even interested anymore a women was discussing me and giggling rather loudly and… Read Full Review

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★☆☆☆☆

“I would give a minus if possible ”

Written on: 18/09/2019 by jo-annelouise (1 review written)

avoid this company at all cost. They treat candidates absolutely disgracefully. They do not do a job properly. They demand you attend on several occasions due to errors they make making you do two hour round trips. They constantly ask repeatedly for the same Information over and over and you wait months for them to even get references then after all this they pull jobs. In the meantime candidates are losing out on money and other work as they have already accepted these jobs and are being made… Read Full Review

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★☆☆☆☆

“Don't bother with them”

Written on: 20/08/2019 by BrennenHull282 (1 review written)

They led me on to thinking I were to start a new job role (Peterborough branch) to only make me go in and give all my information such as passport, national insurance etc they told me they were waiting for a ctc check before I start my role (they told me I got the job) . I was going in to the brook street branch for 6 WHOLE MONTHS! for them to stop replying back to my questions. I was extremely happy to get a job (which I thought I was going to start) to only be ignored as if I were nothing!. I… Read Full Review

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★☆☆☆☆

“An absolute waste of time”

Written on: 21/02/2019 by Amarez318 (1 review written)

Worst experience I’ve ever had. I would rather claim JSA than apply or work with brook street. Made me give notice to my current employer after false promises and still in the same position. Also taken £25 DBS payment which they are not willing to give back AVOID!… Read Full Review

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★☆☆☆☆

“Fake Adverts”

Written on: 01/11/2018 by KellyPhillips74 (1 review written)

I applied for several jobs advertised by this agency only to find out that the clients they were supposedly advertsing on behalf didn't exist. Don't waste your time and effort. A few days after applying your inbox will be flooded with junk and not job alerts either. No, you get a ton of emails about flight and pills discounts. The staff at the Liverpool branch don't act like recruitment consultants either. They are just basically there to give the agency an air of legitimacy and sound like a… Read Full Review

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★☆☆☆☆

“Do not waste your time”

Written on: 02/03/2018 by 33Sheridan (1 review written)

Registered with the Newport office. They put me forward for several positions and I heard nothing! I am not the first person I know to be treated like this, as friends have had similar or worse experiences… Read Full Review

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★☆☆☆☆

“Beyond Useless”

Written on: 07/01/2018 by nbMcKinney318 (1 review written)

I have lived in a few places over the last few years and have dealt with 3 branches of Brook St, all of which were completely useless! I had to register with the Cardiff branch no less than 3 times!!.....they just 'lost' my details somehow. They also wanted me to pay for clearance in advance of a job they weren't even offering yet. Avoid!… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 05/12/2017 by cmTrujillo186 (1 review written)

Leeds, 17 Albion Street. I registered at this branch at the beginning of November 17 needing work. I went in asking about a MOJ job that was on their website and I had been told about from a relative that currently works there. I was told over the phone that without a valid passport I wouldn't be eligible for any MOJ jobs. Fair enough. However, the consultant was keen to get me to come down and register any way. I spent an hour online the night before filling in CV details work experience… Read Full Review

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★☆☆☆☆

“Unprofessional agency”

Written on: 15/10/2017 by SimonJL (1 review written)

Brook Street obtained a temp position for me with Deliveroo. However, subsequent contact with Brook Street has shown them to be unprofessional. I am still owed expenses, which Brook St. emailed me confirming they would pay, 2 and a half months after they were incurred. Emails go unanswered, promises made via telephone are unfulfilled. I do not recommend using this agency… Read Full Review

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★☆☆☆☆

“USELESS”

Written on: 28/09/2017 by Johnston382 (1 review written)

I first registered with Brook Street a year and half ago - the lady who registered me kept in regular contact with me (although she was very pushy) and eventually got me a job with their head office. Working for them, there weren't many benefits but I came to love my team. We then got made redundant so I was back on the job hunt (I found one without the help of Brook Street as I hadn't heard anything from them since I tried to re-register and get back into their books). I hated this job.. so I… Read Full Review

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★☆☆☆☆

“Awful and rude ”

Written on: 24/09/2017 by Xaviers276 (1 review written)

Absolutely the most rude customer service… Read Full Review

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★☆☆☆☆

“The worst agency ever”

Written on: 06/05/2017 by Griffin291 (1 review written)

Very unhelpful. Registered with them with hopes of finding a new job. Got first job sorted (unsuccessful) after that no more job recommendations even though they were on their websites. Email/phone frequently to get in touch with my recruiter always busy. She had no time to respond to my emails or call back. After emailing twice will get a reply was busy. If they are this busy why working there. Their job is a really good job as they help people and sort their life out by getting them a job… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/05/2017 by xaDaly181 (1 review written)

Stratford: Minimum wage for all positions, only offered work in the MOJ and nothing else. Many, many months went by and I still didn't get a single days work. I spent £60+ on getting the right documents for the position. The manager is far too mouthy for her own good. The rest of the team are alright. Still a complete waste of time… Read Full Review

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★☆☆☆☆

“Chaotic, unprofessional and deceiptful”

Written on: 20/04/2017 by Keegan446 (1 review written)

Had a training day for which I got paid after about 5 emails. Submitted personal details over and over again which I did not mind as I expected some level of incompetence. Got called Sunday afternoon and was offered a job to start on the next Wednesday with an induction day along with 16 others for a temp Census officer job with reasonable pay. On arrival at the induction with my newly trained colleagues there were staff from the Office of National Statistics ready to do our induction in place… Read Full Review

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★☆☆☆☆

“Not worth your time”

Written on: 09/04/2017 by Henry19 (1 review written)

How this lot are in business is beyond me. Completely unprofessional service from the outset. Make no attempt to keep you informed of any progress. Only seem to remotely interested when you call them and even then their only goal appears to be to get shot of you as quickly as possible. Please do not waste your efforts to find employment here when there are far more professional outfits elsewhere… Read Full Review

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★☆☆☆☆

“very very bad”

Written on: 16/03/2017 by raNash1992 (1 review written)

bad communication, lies and confusion, never seen anything like this. The agency used my cv to sell me a permanent job but used it for other temp assignments instead, paying very little and the roles are as high as Band E. One to avoid… Read Full Review

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★☆☆☆☆

“Poor communication and customer service at...”

Written on: 25/11/2016 by Hesstu287 (1 review written)

I applied for a role at the passport office with the Peterborough branch,but have now withdrawn my application due to the poor service I received.I completed all paperwork at the initial interview and forwarded my bank statement.as requested.No one got back to me re the progress of the application and I phoned three times to get my bank statement returned, still have not Recieved it.On enquiringl about where the process was up to today,the member of staff was insistent they had asked for other… Read Full Review

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★☆☆☆☆

“Complete waste of my time ”

Written on: 25/10/2016 by McDowellfv492 (1 review written)

Applied for a job with the home office via the Liverpool branch, being a law graduate it was perfect. Went along to the training, passed the tests, references came back literally as I was sat with the woman....perfect Get the links for security clearance etc then waited...and waited...and waited...then I get a call off brook street asking me why I didn't complete the security clearance, except I did!!! I emailed them the proof that it had been done, even sent an email from the home office… Read Full Review

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★☆☆☆☆

“Bloody Joke!”

Written on: 27/09/2016 by syGeorge232 (1 review written)

I registered with the Hull Brook Street office, after reading plenty of adverts social care role in and around Hull. Contacted the office of Brook Street Hull, and was given the impression that I would be working within a couple of weeks. O.K fair enough; understand checks need to be carried out. I registered on 27-6-16. On the 18-8-16; after numerous e-mails supplying previous employment details, and employment references, on numerous occasions. I had now become distressed at the situation and… Read Full Review

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